# Helios, ServiceNow Cloud Observability (formerly LightStep) vs Sentry Comparison | | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Star Rating** | 4.9 out of 5 | 4.6 out of 5 | 4.5 out of 5 | | **Total Reviews** | 12 | 20 | 199 | | **Largest Market Segment** | Small-Business (50.0% of reviews) | Enterprise (47.4% of reviews) | Small-Business (59.0% of reviews) | | **Entry Level Price** | No pricing available | Free Get started quickly | Free | --- ## Top Pros & Cons ### Helios **Not enough data** ### ServiceNow Cloud Observability (formerly LightStep) **Not enough data** ### Sentry Pros: - Ease of Use (21 reviews) - Error Tracking (21 reviews) Cons: - Pricing Issues (7 reviews) - Error Handling (6 reviews) --- ## Ratings Comparison | Rating | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Meets Requirements** | 8.7 (10 reviews) | 9.0 (14 reviews) | 9.1 (138 reviews) | | **Ease of Use** | 7.8 (9 reviews) | 9.2 (14 reviews) | 8.7 (143 reviews) | | **Ease of Setup** | Not enough data | Not enough data | 8.8 (92 reviews) | | **Ease of Admin** | Not enough data | Not enough data | 8.8 (43 reviews) | | **Quality of Support** | 10.0 (8 reviews) | 9.6 (14 reviews) | 8.6 (106 reviews) | | **Has the product been a good partner in doing business?** | Not enough data | Not enough data | 9.0 (36 reviews) | | **Product Direction (% positive)** | 10.0 (10 reviews) | 7.9 (11 reviews) | 9.2 (137 reviews) | --- ## Pricing ### Helios #### Entry-Level Pricing No pricing available #### Free Trial No information available ### ServiceNow Cloud Observability (formerly LightStep) #### Entry-Level Pricing Plan: Community Price: Free Get started quickly Key Features: - Best for small projects - Explore every feature - Community support [Browse all 3 editions](https://www.g2.com/products/servicenow-cloud-observability-formerly-lightstep/pricing) #### Free Trial Yes ### Sentry #### Entry-Level Pricing Plan: Developer Price: Free Description: For solo devs working on small projects Key Features: - 5k events/month - 1 user - 30 day history [Browse all 4 editions](https://www.g2.com/products/sentry/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Session Replay | Product | Score | Reviews | |---|---|---| | **Helios** | N/A | N/A | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | | **Sentry** | 8.0/10 | 8 | #### User Behavior | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Click Tracking** | Not enough data | Not enough data | 8.3 (5 reviews) | | **Mouse Movement ** | Not enough data | Not enough data | 7.0 (5 reviews) | | **Frustration Tracking** | Not enough data | Not enough data | 7.7 (5 reviews) | #### A/B Testing | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Error and Bug Tracking** | Not enough data | Not enough data | 8.8 (7 reviews) | | **Split URL Testing** | Not enough data | Not enough data | Feature Not Available | | **Data Analysis** | Not enough data | Not enough data | 7.3 (5 reviews) | | **Notes** | Not enough data | Not enough data | Not enough data | #### Visitor Information | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **User Identification** | Not enough data | Not enough data | 8.7 (5 reviews) | | **Search Box** | Not enough data | Not enough data | 8.0 (5 reviews) | #### Agentic AI - Session Replay | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | ### Website Monitoring | Product | Score | Reviews | |---|---|---| | **Helios** | N/A | N/A | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | | **Sentry** | 8.6/10 | 11 | #### Functionality | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Baseline** | Not enough data | Not enough data | Feature Not Available | | **Alerting** | Not enough data | Not enough data | 8.9 (11 reviews) | | **Multi-Site Monitoring** | Not enough data | Not enough data | 8.3 (8 reviews) | | **Reporting** | Not enough data | Not enough data | 8.8 (10 reviews) | | **Multi-Channel Alerting** | Not enough data | Not enough data | 8.5 (10 reviews) | | **Location Insights** | Not enough data | Not enough data | Feature Not Available | #### Agentic AI - Website Monitoring | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Digital Experience Monitoring (DEM) | Product | Score | Reviews | |---|---|---| | **Helios** | N/A | N/A | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | | **Sentry** | N/A | N/A | #### Experience | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Real-Time Monitoring** | Not enough data | Not enough data | Not enough data | | **Session Replay** | Not enough data | Not enough data | Not enough data | | **Behavioral Analysis** | Not enough data | Not enough data | Feature Not Available | #### Agentic AI - Digital Experience Monitoring (DEM) | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | #### Management | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Content Management** | Not enough data | Not enough data | Feature Not Available | | **Alerts** | Not enough data | Not enough data | Not enough data | | **Budget Analysis** | Not enough data | Not enough data | Feature Not Available | #### Performance | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Uptime Monitoring** | Not enough data | Not enough data | Not enough data | | **Performance Monitoring** | Not enough data | Not enough data | Not enough data | | **Issue Tracking** | Not enough data | Not enough data | Not enough data | | **Resource Monitoring** | Not enough data | Not enough data | Not enough data | ### Database Monitoring | Product | Score | Reviews | |---|---|---| | **Helios** | N/A | N/A | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | | **Sentry** | N/A | N/A | #### Functionality | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Monitoring** | Not enough data | Not enough data | Not enough data | | **Alerting** | Not enough data | Not enough data | Not enough data | | **Logging** | Not enough data | Not enough data | Not enough data | | **Response Time** | Not enough data | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Database Monitoring | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Cloud Infrastructure Monitoring | Product | Score | Reviews | |---|---|---| | **Helios** | N/A | N/A | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | | **Sentry** | N/A | N/A | #### Monitoring | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Usage Monitoring** | Not enough data | Not enough data | Not enough data | | **Database Monitoring** | Not enough data | Not enough data | Not enough data | | **API Monitoring** | Not enough data | Not enough data | Not enough data | | **Real-Time Monitoring - Cloud Infrastructure Monitoring** | Not enough data | Not enough data | Not enough data | | **Security and Compliance Monitoring** | Not enough data | Not enough data | Not enough data | #### Administration | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Activity Monitoring** | Not enough data | Feature Not Available | Not enough data | | **Multi-Cloud Management** | Not enough data | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | Not enough data | | **Auto-Scaling & Resource Optimization** | Not enough data | Not enough data | Not enough data | #### Analysis | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Reporting** | Not enough data | Not enough data | Not enough data | | **Dashboards and Visualizations** | Not enough data | Not enough data | Not enough data | | **Spend Forecasting and Optimization** | Not enough data | Feature Not Available | Not enough data | #### Agentic AI - Cloud Infrastructure Monitoring | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | #### AI Automation - Cloud Infrastructure Monitoring | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **AI-Powered Anomaly Detection** | Not enough data | Not enough data | Not enough data | | **AI-Driven Insight Recommendations** | Not enough data | Not enough data | Not enough data | ### Bug Tracking | Product | Score | Reviews | |---|---|---| | **Helios** | N/A | N/A | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | | **Sentry** | 8.5/10 | 74 | #### Bug Reporting | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **User Reports & Feedback** | Not enough data | Not enough data | 7.8 (40 reviews) | | **Tester Reports & Feedback** | Not enough data | Not enough data | 7.5 (37 reviews) | | **Team Reports & Comments** | Not enough data | Not enough data | 8.1 (43 reviews) | #### Bug Monitoring | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Analytics** | Not enough data | Not enough data | 9.2 (68 reviews) | | **Bug History** | Not enough data | Not enough data | 9.0 (52 reviews) | | **Data Retention** | Not enough data | Not enough data | 8.2 (45 reviews) | #### Agentic AI - Bug Tracking | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | 9.3 (5 reviews) | | **Proactive Assistance** | Not enough data | Not enough data | 9.3 (5 reviews) | ### Mobile Crash Reporting | Product | Score | Reviews | |---|---|---| | **Helios** | N/A | N/A | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | | **Sentry** | 8.2/10 | 12 | #### Crash Monitoring | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Constant Monitoring** | Not enough data | Not enough data | 9.2 (11 reviews) | | **Timely Alerts** | Not enough data | Not enough data | 8.6 (12 reviews) | | **User Reports and Feedback** | Not enough data | Not enough data | 7.4 (11 reviews) | #### Crash Data | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Report Generation** | Not enough data | Not enough data | 8.0 (11 reviews) | | **Crash Solutions** | Not enough data | Not enough data | 8.2 (11 reviews) | | **Analytics** | Not enough data | Not enough data | 8.0 (11 reviews) | #### Metrics | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Engagement** | Not enough data | Not enough data | Feature Not Available | | **Exit Tracking** | Not enough data | Not enough data | Feature Not Available | | **Retention** | Not enough data | Not enough data | Feature Not Available | | **Return** | Not enough data | Not enough data | Feature Not Available | | **Conversions** | Not enough data | Not enough data | Feature Not Available | ### Log Monitoring | Product | Score | Reviews | |---|---|---| | **Helios** | N/A | N/A | | **ServiceNow Cloud Observability (formerly LightStep)** | 9.1/10 | 7 | | **Sentry** | 8.7/10 | 26 | #### Visibility | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Dashboards and Visualizations** | Not enough data | 9.5 (7 reviews) | 8.7 (21 reviews) | | **Alerts and Notifications** | Not enough data | 7.9 (7 reviews) | 8.6 (22 reviews) | | **Reporting** | Not enough data | 9.3 (7 reviews) | 8.9 (19 reviews) | #### Monitoring and Management | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Automation** | Not enough data | 9.8 (7 reviews) | Feature Not Available | | **Performance Baseline** | Not enough data | 9.0 (7 reviews) | 8.6 (17 reviews) | | **Real-Time Monitoring** | Not enough data | 8.8 (7 reviews) | 8.4 (19 reviews) | #### Agentic AI - Log Monitoring | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | 8.9 (6 reviews) | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Enterprise Monitoring | Product | Score | Reviews | |---|---|---| | **Helios** | 9.1/10 | 9 | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | | **Sentry** | N/A | N/A | #### Functionality | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Diverse Systems Monitoring** | 9.2 (8 reviews) | Not enough data | Not enough data | | **Real-Time Analytics** | 9.4 (9 reviews) | Not enough data | Not enough data | | **Observability** | 9.4 (9 reviews) | Not enough data | Not enough data | | **AI/ML Integration** | Feature Not Available | Not enough data | Not enough data | #### Management | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Single Pane of Glass** | 8.8 (7 reviews) | Not enough data | Not enough data | | **Dashboards and Visualization** | 9.3 (9 reviews) | Not enough data | Not enough data | | **Performance Baselines** | 8.5 (9 reviews) | Not enough data | Not enough data | | **Alerting** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Enterprise Monitoring | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Log Analysis | Product | Score | Reviews | |---|---|---| | **Helios** | N/A | N/A | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | | **Sentry** | 9.7/10 | 8 | #### Data Preparation | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Data Sources** | Not enough data | Not enough data | Not enough data | | **Indexing** | Not enough data | Not enough data | Not enough data | | **Automated Tagging** | Not enough data | Not enough data | Not enough data | | **Data Blending** | Not enough data | Not enough data | Not enough data | #### Analysis | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Track Trends** | Not enough data | Not enough data | Not enough data | | **Detect Anomalies** | Not enough data | Not enough data | Not enough data | | **Metric and Event Data** | Not enough data | Not enough data | Not enough data | | **Search** | Not enough data | Not enough data | Not enough data | | **Alerts** | Not enough data | Not enough data | 9.7 (5 reviews) | | **Live Tail** | Not enough data | Not enough data | Not enough data | #### Visualization | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Dashboards** | Not enough data | Not enough data | Not enough data | | **Data Discovery** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Log Analysis | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Application Performance Monitoring (APM) | Product | Score | Reviews | |---|---|---| | **Helios** | N/A | N/A | | **ServiceNow Cloud Observability (formerly LightStep)** | 8.4/10 | 5 | | **Sentry** | 8.3/10 | 45 | #### Monitoring | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Performance Baselines** | Not enough data | 8.3 (5 reviews) | 8.6 (26 reviews) | | **Performance Analysis** | Not enough data | 8.7 (5 reviews) | 8.8 (31 reviews) | | **Performance Monitoring** | Not enough data | 8.0 (5 reviews) | 9.0 (35 reviews) | | **AI/ML Assistance** | Not enough data | Not enough data | 7.1 (19 reviews) | | **Multi-System Monitoring** | Not enough data | Not enough data | 8.8 (24 reviews) | #### Response | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Dashboards and Visualization** | Not enough data | Not enough data | 8.2 (28 reviews) | | **Incident Alerting** | Not enough data | Not enough data | 8.3 (36 reviews) | | **Root Cause Analysis (RCA)** | Not enough data | 8.7 (5 reviews) | 8.6 (29 reviews) | #### Agentic AI - Application Performance Monitoring (APM) | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | #### Performance | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Real User Monitoring (RUM)** | Not enough data | Not enough data | 8.9 (22 reviews) | | **Second by Second Metrics** | Not enough data | Not enough data | 7.9 (18 reviews) | #### Functionality | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Synthetic Monitoring** | Not enough data | Not enough data | Feature Not Available | | **Dynamic Transaction Mapping** | Not enough data | Not enough data | 7.9 (16 reviews) | | **Load Balancing** | Not enough data | Not enough data | Feature Not Available | | **Cloud Observability** | Not enough data | Not enough data | 7.2 (16 reviews) | ### Container Monitoring | Product | Score | Reviews | |---|---|---| | **Helios** | N/A | N/A | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | | **Sentry** | N/A | N/A | #### Alerts management | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Multi-mode alerts** | Not enough data | Not enough data | Not enough data | | **Opimization alerts** | Not enough data | Not enough data | Not enough data | | **Incident alerts** | Not enough data | Not enough data | Not enough data | #### Monitoring | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Resource utilization** | Not enough data | Not enough data | Not enough data | | **Real-time monitoring** | Not enough data | Not enough data | Not enough data | | **Performance baseline** | Not enough data | Not enough data | Not enough data | | **API monitoring** | Not enough data | Not enough data | Not enough data | #### Automation | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Resolution automation** | Not enough data | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | Not enough data | #### Analysis | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Search** | Not enough data | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | Not enough data | | **Visualization** | Not enough data | Not enough data | Not enough data | | **Track trends** | Not enough data | Not enough data | Not enough data | #### Issue Resolution | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Root cause identification** | Not enough data | Not enough data | Not enough data | | **Resolution guidance** | Not enough data | Not enough data | Not enough data | | **Proactive identification** | Not enough data | Not enough data | Not enough data | ### Observability Software | Product | Score | Reviews | |---|---|---| | **Helios** | N/A | N/A | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | | **Sentry** | 9.4/10 | 7 | #### Telemetry Collection & Ingestion - Observability | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Multi-Telemetry Ingestion** | Not enough data | Not enough data | 8.7 (5 reviews) | | **OpenTelemetry Support** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Observability Software | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | #### Visualization & Dashboards - Observability | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Service Dependency Mapping** | Not enough data | Not enough data | Feature Not Available | | **Unified Dashboard** | Not enough data | Not enough data | Not enough data | | **Trace Visualization** | Not enough data | Not enough data | 10.0 (6 reviews) | #### Correlation & Root Cause Analysis - Observability | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Cross-Telemetry Correlation** | Not enough data | Not enough data | Not enough data | | **Root Cause Detection** | Not enough data | Not enough data | Not enough data | | **Intelligent Alerting** | Not enough data | Not enough data | Not enough data | #### Scalability & Ecosystem Integration - Observability | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Kubernetes Monitoring** | Not enough data | Not enough data | Not enough data | | **Hybrid/Multi-Cloud Support** | Not enough data | Not enough data | Not enough data | #### AI Features - Observability | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Predictive Insights** | Not enough data | Not enough data | Feature Not Available | | **AI-Generated Incident Summaries** | Not enough data | Not enough data | Not enough data | | **AI Anomaly Detection** | Not enough data | Not enough data | Not enough data | ### Mobile Analytics | Product | Score | Reviews | |---|---|---| | **Helios** | N/A | N/A | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | | **Sentry** | N/A | N/A | #### Metrics | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Engagement** | Not enough data | Not enough data | Feature Not Available | | **Exit Tracking** | Not enough data | Not enough data | Feature Not Available | | **Retention** | Not enough data | Not enough data | Feature Not Available | | **Return** | Not enough data | Not enough data | Feature Not Available | | **Conversions** | Not enough data | Not enough data | Feature Not Available | --- ## Categories **Unique to Helios (1):** [Enterprise Monitoring Software](https://www.g2.com/categories/enterprise-monitoring) **Unique to ServiceNow Cloud Observability (formerly LightStep) (7):** [Container Monitoring Tools](https://www.g2.com/categories/container-monitoring-tools), [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm), [Cloud Infrastructure Monitoring Software](https://www.g2.com/categories/cloud-infrastructure-monitoring), [Log Monitoring Software](https://www.g2.com/categories/log-monitoring), [Enterprise Monitoring Software](https://www.g2.com/categories/enterprise-monitoring), [Database Monitoring Tools](https://www.g2.com/categories/database-monitoring), [Observability Software](https://www.g2.com/categories/observability-software) **Unique to Sentry (11):** [Observability Software](https://www.g2.com/categories/observability-software), [Log Monitoring Software](https://www.g2.com/categories/log-monitoring), [Digital Experience Monitoring (DEM) Software](https://www.g2.com/categories/digital-experience-monitoring-dem), [Website Monitoring Software](https://www.g2.com/categories/website-monitoring), [Session Replay Software](https://www.g2.com/categories/session-replay), [Log Analysis Software](https://www.g2.com/categories/log-analysis), [Mobile Crash Reporting Software](https://www.g2.com/categories/mobile-crash-reporting), [Gaming Tools ](https://www.g2.com/categories/gaming-tools), [Bug Tracking Software](https://www.g2.com/categories/bug-tracking), [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm), [Peer Code Review Software](https://www.g2.com/categories/peer-code-review) --- ## Reviewer Demographics ### By Company Size | Segment | Helios | ServiceNow Cloud Observability (formerly LightStep) | Sentry | |---|---|---|---| | **Small-Business** | 50.0% | 15.8% | 59.0% | | **Mid-Market** | 25.0% | 36.8% | 29.7% | | **Enterprise** | 25.0% | 47.4% | 11.3% | ### By Industry #### Helios - **Hospitality:** 33.3% - **Computer Software:** 33.3% - **Computer & Network Security:** 16.7% - **Utilities:** 8.3% - **Information Technology and Services:** 8.3% #### ServiceNow Cloud Observability (formerly LightStep) - **Computer Software:** 47.4% - **Information Technology and Services:** 10.5% - **Financial Services:** 10.5% - **Computer Games:** 10.5% - **Telecommunications:** 5.3% - **Online Media:** 5.3% - **Gambling & Casinos:** 5.3% - **Entertainment:** 5.3% #### Sentry - **Computer Software:** 27.0% - **Information Technology and Services:** 19.5% - **Internet:** 6.9% - **Financial Services:** 3.1% - **Education Management:** 2.5% - **Health, Wellness and Fitness:** 2.5% - **Hospital & Health Care:** 2.5% - **Human Resources:** 2.5% - **Logistics and Supply Chain:** 2.5% - **Marketing and Advertising:** 2.5% - **Other:** 28.3% --- ## Alternatives ### Alternatives to Helios - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews) - [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) — 4.3/5 stars (433 reviews) - [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) — 4.3/5 stars (836 reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (705 reviews) - [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (636 reviews) - [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (478 reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews) - [Coralogix](https://www.g2.com/products/coralogix/reviews) — 4.6/5 stars (343 reviews) - [IBM Turbonomic](https://www.g2.com/products/ibm-turbonomic/reviews) — 4.4/5 stars (311 reviews) - [Checkmk](https://www.g2.com/products/checkmk/reviews) — 4.7/5 stars (293 reviews) ### Alternatives to ServiceNow Cloud Observability (formerly LightStep) - [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (705 reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews) - [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (478 reviews) - [New Relic](https://www.g2.com/products/new-relic/reviews) — 4.4/5 stars (583 reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (399 reviews) - [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (636 reviews) - [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) — 4.3/5 stars (433 reviews) - [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) — 4.3/5 stars (836 reviews) - [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2360 reviews) ### Alternatives to Sentry - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (705 reviews) - [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (320 reviews) - [New Relic](https://www.g2.com/products/new-relic/reviews) — 4.4/5 stars (583 reviews) - [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2360 reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews) - [Luciq](https://www.g2.com/products/luciq/reviews) — 4.3/5 stars (238 reviews) - [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (478 reviews) - [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) — 4.3/5 stars (433 reviews) - [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews) --- ## Top Discussions ### Helios No discussions available for this product. ### ServiceNow Cloud Observability (formerly LightStep) No discussions available for this product. ### Sentry - Title: [Does Sentry support distributed tracing?](https://www.g2.com/discussions/does-sentry-support-distributed-tracing) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Yes, and the OpenTelemetry question is probably the more useful one to answer first: No, you don't need to re-instrument. Sentry supports OTLP, so you can..." - Title: [Is Sentry good for observability?](https://www.g2.com/discussions/is-sentry-good-for-observability) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Sentry covers errors, performance, traces, logs, metrics, session replay, and profiling. But what sets it apart is the debugging-first approach. Instead of..." - Title: [What is your primary use case for Sentry in application monitoring, and how has it impacted your development process?](https://www.g2.com/discussions/what-is-your-primary-use-case-for-sentry-in-application-monitoring-and-how-has-it-impacted-your-development-process) — 1 comment > **Top comment:** "You can intergrate senty with your application to get the errors on your email or simply getting notified when your system fails or give you any kind of..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/helios-helios-vs-servicenow-cloud-observability-formerly-lightstep-vs-sentry)