# Helios, ServiceNow Cloud Observability (formerly LightStep) vs Prometheus Comparison | | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Star Rating** | 4.9 out of 5 | 4.6 out of 5 | 4.5 out of 5 | | **Total Reviews** | 12 | 20 | 62 | | **Largest Market Segment** | Small-Business (50.0% of reviews) | Enterprise (47.4% of reviews) | Mid-Market (39.3% of reviews) | | **Entry Level Price** | No pricing available | Free Get started quickly | No pricing available | --- ## Top Pros & Cons ### Helios **Not enough data** ### ServiceNow Cloud Observability (formerly LightStep) **Not enough data** ### Prometheus Pros: - Easy Integrations (7 reviews) - Integrations (6 reviews) Cons: - Learning Curve (4 reviews) - Difficult Learning (2 reviews) --- ## Ratings Comparison | Rating | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Meets Requirements** | 8.7 (10 reviews) | 9.0 (14 reviews) | 8.8 (54 reviews) | | **Ease of Use** | 7.8 (9 reviews) | 9.2 (14 reviews) | 8.2 (55 reviews) | | **Ease of Setup** | Not enough data | Not enough data | 8.2 (39 reviews) | | **Ease of Admin** | Not enough data | Not enough data | 8.1 (31 reviews) | | **Quality of Support** | 10.0 (8 reviews) | 9.6 (14 reviews) | 7.9 (42 reviews) | | **Has the product been a good partner in doing business?** | Not enough data | Not enough data | 8.7 (21 reviews) | | **Product Direction (% positive)** | 10.0 (10 reviews) | 7.9 (11 reviews) | 8.6 (50 reviews) | --- ## Pricing ### Helios #### Entry-Level Pricing No pricing available #### Free Trial No information available ### ServiceNow Cloud Observability (formerly LightStep) #### Entry-Level Pricing Plan: Community Price: Free Get started quickly Key Features: - Best for small projects - Explore every feature - Community support [Browse all 3 editions](https://www.g2.com/products/servicenow-cloud-observability-formerly-lightstep/pricing) #### Free Trial Yes ### Prometheus #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Database Monitoring | Product | Score | Reviews | |---|---|---| | **Helios** | N/A | N/A | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | | **Prometheus** | N/A | N/A | #### Functionality | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Monitoring** | Not enough data | Not enough data | Not enough data | | **Alerting** | Not enough data | Not enough data | Not enough data | | **Logging** | Not enough data | Not enough data | Not enough data | | **Response Time** | Not enough data | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Database Monitoring | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Cloud Infrastructure Monitoring | Product | Score | Reviews | |---|---|---| | **Helios** | N/A | N/A | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | | **Prometheus** | N/A | N/A | #### Monitoring | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Usage Monitoring** | Not enough data | Not enough data | Not enough data | | **Database Monitoring** | Not enough data | Not enough data | Not enough data | | **API Monitoring** | Not enough data | Not enough data | Not enough data | | **Real-Time Monitoring - Cloud Infrastructure Monitoring** | Not enough data | Not enough data | Not enough data | | **Security and Compliance Monitoring** | Not enough data | Not enough data | Not enough data | #### Administration | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Activity Monitoring** | Not enough data | Feature Not Available | Not enough data | | **Multi-Cloud Management** | Not enough data | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | Not enough data | | **Auto-Scaling & Resource Optimization** | Not enough data | Not enough data | Not enough data | #### Analysis | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Reporting** | Not enough data | Not enough data | Not enough data | | **Dashboards and Visualizations** | Not enough data | Not enough data | Not enough data | | **Spend Forecasting and Optimization** | Not enough data | Feature Not Available | Not enough data | #### Agentic AI - Cloud Infrastructure Monitoring | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | #### AI Automation - Cloud Infrastructure Monitoring | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **AI-Powered Anomaly Detection** | Not enough data | Not enough data | Not enough data | | **AI-Driven Insight Recommendations** | Not enough data | Not enough data | Not enough data | ### Log Monitoring | Product | Score | Reviews | |---|---|---| | **Helios** | N/A | N/A | | **ServiceNow Cloud Observability (formerly LightStep)** | 9.0/10 | 7 | | **Prometheus** | N/A | N/A | #### Visibility | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Dashboards and Visualizations** | Not enough data | 9.5 (7 reviews) | Not enough data | | **Alerts and Notifications** | Not enough data | 7.9 (7 reviews) | Not enough data | | **Reporting** | Not enough data | 9.3 (7 reviews) | Not enough data | #### Monitoring and Management | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Automation** | Not enough data | 9.8 (7 reviews) | Not enough data | | **Performance Baseline** | Not enough data | 9.0 (7 reviews) | Not enough data | | **Real-Time Monitoring** | Not enough data | 8.8 (7 reviews) | Not enough data | #### Agentic AI - Log Monitoring | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Enterprise Monitoring | Product | Score | Reviews | |---|---|---| | **Helios** | 9.1/10 | 9 | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | | **Prometheus** | N/A | N/A | #### Functionality | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Diverse Systems Monitoring** | 9.2 (8 reviews) | Not enough data | Not enough data | | **Real-Time Analytics** | 9.4 (9 reviews) | Not enough data | Not enough data | | **Observability** | 9.4 (9 reviews) | Not enough data | Not enough data | | **AI/ML Integration** | Feature Not Available | Not enough data | Not enough data | #### Management | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Single Pane of Glass** | 8.8 (7 reviews) | Not enough data | Not enough data | | **Dashboards and Visualization** | 9.3 (9 reviews) | Not enough data | Not enough data | | **Performance Baselines** | 8.5 (9 reviews) | Not enough data | Not enough data | | **Alerting** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Enterprise Monitoring | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Application Performance Monitoring (APM) | Product | Score | Reviews | |---|---|---| | **Helios** | N/A | N/A | | **ServiceNow Cloud Observability (formerly LightStep)** | 8.4/10 | 5 | | **Prometheus** | N/A | N/A | #### Monitoring | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Performance Baselines** | Not enough data | 8.3 (5 reviews) | Not enough data | | **Performance Analysis** | Not enough data | 8.7 (5 reviews) | Not enough data | | **Performance Monitoring** | Not enough data | 8.0 (5 reviews) | Not enough data | | **AI/ML Assistance** | Not enough data | Not enough data | Not enough data | | **Multi-System Monitoring** | Not enough data | Not enough data | Not enough data | #### Response | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Dashboards and Visualization** | Not enough data | Not enough data | Not enough data | | **Incident Alerting** | Not enough data | Not enough data | Not enough data | | **Root Cause Analysis (RCA)** | Not enough data | 8.7 (5 reviews) | Not enough data | #### Agentic AI - Application Performance Monitoring (APM) | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | #### Performance | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Real User Monitoring (RUM)** | Not enough data | Not enough data | Not enough data | | **Second by Second Metrics** | Not enough data | Not enough data | Not enough data | #### Functionality | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Synthetic Monitoring** | Not enough data | Not enough data | Not enough data | | **Dynamic Transaction Mapping** | Not enough data | Not enough data | Not enough data | | **Load Balancing** | Not enough data | Not enough data | Not enough data | | **Cloud Observability** | Not enough data | Not enough data | Not enough data | ### Database Management Systems (DBMS) | Product | Score | Reviews | |---|---|---| | **Helios** | N/A | N/A | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | | **Prometheus** | 8.1/10 | 13 | #### Management | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Data dictionary** | Not enough data | Not enough data | 8.0 (11 reviews) | | **Data Replication** | Not enough data | Not enough data | 8.3 (11 reviews) | | **Query Language** | Not enough data | Not enough data | 8.5 (12 reviews) | | **Data Modeling** | Not enough data | Not enough data | 8.2 (10 reviews) | | **Performance Analysis** | Not enough data | Not enough data | 7.9 (13 reviews) | #### Maintenance | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Data Migration** | Not enough data | Not enough data | 8.7 (9 reviews) | | **Backup and Recovery** | Not enough data | Not enough data | 8.0 (10 reviews) | | **Multi-User Environment** | Not enough data | Not enough data | 8.6 (12 reviews) | #### Security | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Data Encryption** | Not enough data | Not enough data | 7.8 (10 reviews) | | **User Access Control** | Not enough data | Not enough data | 7.3 (10 reviews) | ### Container Monitoring | Product | Score | Reviews | |---|---|---| | **Helios** | N/A | N/A | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | | **Prometheus** | 8.3/10 | 20 | #### Alerts management | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Multi-mode alerts** | Not enough data | Not enough data | 7.8 (15 reviews) | | **Opimization alerts** | Not enough data | Not enough data | 8.1 (16 reviews) | | **Incident alerts** | Not enough data | Not enough data | 8.9 (17 reviews) | #### Monitoring | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Resource utilization** | Not enough data | Not enough data | 8.5 (17 reviews) | | **Real-time monitoring** | Not enough data | Not enough data | 9.4 (19 reviews) | | **Performance baseline** | Not enough data | Not enough data | 8.8 (16 reviews) | | **API monitoring** | Not enough data | Not enough data | 8.3 (17 reviews) | #### Automation | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Resolution automation** | Not enough data | Not enough data | 8.6 (14 reviews) | | **Automation** | Not enough data | Not enough data | 8.6 (16 reviews) | #### Analysis | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Search** | Not enough data | Not enough data | 8.0 (14 reviews) | | **Reporting** | Not enough data | Not enough data | 8.2 (17 reviews) | | **Visualization** | Not enough data | Not enough data | 7.7 (18 reviews) | | **Track trends** | Not enough data | Not enough data | 8.5 (16 reviews) | #### Issue Resolution | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Root cause identification** | Not enough data | Not enough data | 8.2 (14 reviews) | | **Resolution guidance** | Not enough data | Not enough data | 7.8 (13 reviews) | | **Proactive identification** | Not enough data | Not enough data | 7.7 (14 reviews) | ### Observability Software | Product | Score | Reviews | |---|---|---| | **Helios** | N/A | N/A | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | | **Prometheus** | N/A | N/A | #### Telemetry Collection & Ingestion - Observability | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Multi-Telemetry Ingestion** | Not enough data | Not enough data | Not enough data | | **OpenTelemetry Support** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Observability Software | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | #### Visualization & Dashboards - Observability | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Service Dependency Mapping** | Not enough data | Not enough data | Not enough data | | **Unified Dashboard** | Not enough data | Not enough data | Not enough data | | **Trace Visualization** | Not enough data | Not enough data | Not enough data | #### Correlation & Root Cause Analysis - Observability | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Cross-Telemetry Correlation** | Not enough data | Not enough data | Not enough data | | **Root Cause Detection** | Not enough data | Not enough data | Not enough data | | **Intelligent Alerting** | Not enough data | Not enough data | Not enough data | #### Scalability & Ecosystem Integration - Observability | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Kubernetes Monitoring** | Not enough data | Not enough data | Not enough data | | **Hybrid/Multi-Cloud Support** | Not enough data | Not enough data | Not enough data | #### AI Features - Observability | Feature | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Predictive Insights** | Not enough data | Not enough data | Not enough data | | **AI-Generated Incident Summaries** | Not enough data | Not enough data | Not enough data | | **AI Anomaly Detection** | Not enough data | Not enough data | Not enough data | --- ## Categories **Unique to Helios (1):** [Enterprise Monitoring Software](https://www.g2.com/categories/enterprise-monitoring) **Unique to ServiceNow Cloud Observability (formerly LightStep) (7):** [Container Monitoring Tools](https://www.g2.com/categories/container-monitoring-tools), [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm), [Cloud Infrastructure Monitoring Software](https://www.g2.com/categories/cloud-infrastructure-monitoring), [Log Monitoring Software](https://www.g2.com/categories/log-monitoring), [Enterprise Monitoring Software](https://www.g2.com/categories/enterprise-monitoring), [Database Monitoring Tools](https://www.g2.com/categories/database-monitoring), [Observability Software](https://www.g2.com/categories/observability-software) **Unique to Prometheus (3):** [Container Monitoring Tools](https://www.g2.com/categories/container-monitoring-tools), [Database Management Systems (DBMS)](https://www.g2.com/categories/database-management-systems-dbms), [Time Series Databases](https://www.g2.com/categories/time-series-databases) --- ## Reviewer Demographics ### By Company Size | Segment | Helios | ServiceNow Cloud Observability (formerly LightStep) | Prometheus | |---|---|---|---| | **Small-Business** | 50.0% | 15.8% | 32.8% | | **Mid-Market** | 25.0% | 36.8% | 39.3% | | **Enterprise** | 25.0% | 47.4% | 27.9% | ### By Industry #### Helios - **Hospitality:** 33.3% - **Computer Software:** 33.3% - **Computer & Network Security:** 16.7% - **Utilities:** 8.3% - **Information Technology and Services:** 8.3% #### ServiceNow Cloud Observability (formerly LightStep) - **Computer Software:** 47.4% - **Information Technology and Services:** 10.5% - **Financial Services:** 10.5% - **Computer Games:** 10.5% - **Telecommunications:** 5.3% - **Online Media:** 5.3% - **Gambling & Casinos:** 5.3% - **Entertainment:** 5.3% #### Prometheus - **Computer Software:** 29.5% - **Information Technology and Services:** 24.6% - **Internet:** 6.6% - **Computer & Network Security:** 4.9% - **Telecommunications:** 4.9% - **Architecture & Planning:** 3.3% - **Information Services:** 3.3% - **Logistics and Supply Chain:** 3.3% - **Marketing and Advertising:** 1.6% - **Media Production:** 1.6% - **Other:** 16.4% --- ## Alternatives ### Alternatives to Helios - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews) - [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) — 4.3/5 stars (433 reviews) - [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) — 4.3/5 stars (838 reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (714 reviews) - [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (637 reviews) - [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (479 reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews) - [Coralogix](https://www.g2.com/products/coralogix/reviews) — 4.6/5 stars (343 reviews) - [IBM Turbonomic](https://www.g2.com/products/ibm-turbonomic/reviews) — 4.4/5 stars (311 reviews) - [Checkmk](https://www.g2.com/products/checkmk/reviews) — 4.7/5 stars (293 reviews) ### Alternatives to ServiceNow Cloud Observability (formerly LightStep) - [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (714 reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews) - [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (479 reviews) - [New Relic](https://www.g2.com/products/new-relic/reviews) — 4.4/5 stars (583 reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (400 reviews) - [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (637 reviews) - [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) — 4.3/5 stars (433 reviews) - [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) — 4.3/5 stars (838 reviews) - [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2369 reviews) ### Alternatives to Prometheus - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (714 reviews) - [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (479 reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews) - [Checkmk](https://www.g2.com/products/checkmk/reviews) — 4.7/5 stars (293 reviews) - [New Relic](https://www.g2.com/products/new-relic/reviews) — 4.4/5 stars (583 reviews) - [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (637 reviews) - [InfluxDB](https://www.g2.com/products/influxdata-influxdb/reviews) — 4.4/5 stars (101 reviews) - [Centreon Infra Monitoring](https://www.g2.com/products/centreon-infra-monitoring/reviews) — 4.6/5 stars (92 reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (400 reviews) --- ## Top Discussions ### Helios No discussions available for this product. ### ServiceNow Cloud Observability (formerly LightStep) No discussions available for this product. ### Prometheus - Title: [What is Prometheus used for?](https://www.g2.com/discussions/what-is-prometheus-used-for) — 1 comment > **Top comment:** "Prometheus is primarily used for monitoring and alerts in IT systems, especially to track the performance of applications and infrastructure." - Title: [What does Prometheus do?](https://www.g2.com/discussions/what-does-prometheus-do) — 1 comment > **Top comment:** "Promothesus is metrics dashboard for your microservices which is based on monitoring your application" --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/helios-helios-vs-servicenow-cloud-observability-formerly-lightstep-vs-prometheus)