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At a Glance
Market Segments
Small-Business (86.4% of reviews)
Small-Business (75.5% of reviews)
Entry-Level Pricing
No pricing available
Contact Vendor for Pricing
Heartland Payroll+
Star Rating
(135)4.3 out of 5
Market Segments
Small-Business (86.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Heartland Payroll+Paychex
Star Rating
(1,629)4.1 out of 5
Market Segments
Small-Business (75.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor for Pricing
Learn more about PaychexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Paychex excels in "Direct Deposit" functionality, scoring 9.4, while Heartland Payroll+ follows closely with a score of 9.5, indicating both products offer reliable direct deposit services, but Heartland may have a slight edge in user satisfaction.
- Reviewers mention that Paychex's "Payroll Entry" feature is rated at 8.8, which is slightly lower than Heartland Payroll+'s score of 9.1, suggesting that users find Heartland's payroll entry process to be more intuitive and efficient.
- G2 users highlight that Heartland Payroll+ has a superior "Check/W-2 Delivery" service, scoring 9.6 compared to Paychex's 9.2, indicating that Heartland may provide a more streamlined experience for delivering tax documents.
- Users on G2 report that Paychex's "Compliance Support" feature is rated at 6.7, which is significantly lower than Heartland Payroll+'s score of 8.5, suggesting that Heartland offers more robust compliance assistance, a critical factor for businesses navigating regulations.
- Reviewers say that Paychex's "Ease of Use" is rated at 8.5, while Heartland Payroll+ scores 8.8, indicating that users find Heartland's interface to be more user-friendly and accessible for everyday tasks.
- Users report that Paychex's "Quality of Support" is rated at 8.4, which is lower than Heartland Payroll+'s 8.9, suggesting that Heartland may provide more effective customer support, a vital aspect for businesses needing assistance with payroll issues.
Pricing
Entry-Level Pricing
Heartland Payroll+
No pricing availableFree Trial
Heartland Payroll+
No trial information availablePaychex
No trial information availableRatings
Meets Requirements
9.1
117
8.7
1,304
Ease of Use
8.8
116
8.5
1,364
Ease of Setup
8.3
79
8.3
974
Ease of Admin
8.7
79
8.5
954
Quality of Support
8.9
116
8.3
1,257
Has the product been a good partner in doing business?
8.8
79
8.5
953
Product Direction (% positive)
7.7
113
7.5
1,281
Features by Category
Core HR
Not enough data
8.1
113
Not enough data
7.8
106
Not enough data
7.8
52
Not enough data
8.1
76
Not enough data
8.4
113
Not enough data
7.7
114
Generative AI
Not enough data
4.3
5
Platform
Not enough data
7.5
312
Not enough data
7.4
165
Not enough data
Feature Not Available
Not enough data
8.3
400
Not enough data
8.5
409
Not enough data
8.0
292
Not enough data
8.2
401
Not enough data
8.4
423
Expense Reports
Not enough data
8.4
40
|
Verified
Not enough data
8.2
32
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
26
|
Verified
Not enough data
8.8
37
|
Verified
Not enough data
Feature Not Available
Not enough data
7.4
19
|
Verified
Agentic AI - Expense Management
Not enough data
Not enough data
Not enough data
Not enough data
Travel Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
16
|
Verified
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
75
|
Verified
Mobile
Not enough data
7.6
25
|
Verified
Not enough data
7.5
21
|
Verified
Not enough data
Feature Not Available
Platform
Not enough data
Feature Not Available
Not enough data
7.8
24
|
Verified
Administration
Not enough data
8.5
26
|
Verified
Administration
Not enough data
8.0
135
|
Verified
Not enough data
7.9
137
|
Verified
Not enough data
8.1
141
|
Verified
Not enough data
7.9
131
|
Verified
Not enough data
8.3
199
|
Verified
Platform
Not enough data
8.2
217
|
Verified
Not enough data
7.7
99
|
Verified
Not enough data
6.9
35
Not enough data
8.2
208
|
Verified
Not enough data
8.0
149
|
Verified
Not enough data
7.5
76
|
Verified
Employee Self Service
8.6
76
|
Verified
8.6
850
|
Verified
8.8
34
|
Verified
8.0
544
|
Verified
7.0
26
|
Verified
8.3
528
|
Verified
Administration
9.1
84
|
Verified
8.7
854
|
Verified
8.4
51
|
Verified
7.9
560
|
Verified
9.5
88
|
Verified
9.3
929
|
Verified
8.7
5
8.5
405
|
Verified
9.1
78
|
Verified
8.9
778
|
Verified
9.1
46
|
Verified
8.7
562
|
Verified
9.4
42
|
Verified
8.6
454
|
Verified
9.7
64
|
Verified
9.1
780
|
Verified
9.6
75
|
Verified
9.1
829
|
Verified
Taxes
9.2
86
|
Verified
9.1
876
|
Verified
9.0
81
|
Verified
9.0
832
|
Verified
Feature Not Available
9.1
825
|
Verified
Integration
8.6
20
|
Verified
7.8
262
|
Verified
8.6
22
|
Verified
7.7
302
|
Verified
8.8
23
|
Verified
7.7
306
|
Verified
8.4
16
|
Verified
7.6
265
|
Verified
Platform
8.9
83
|
Verified
8.6
859
|
Verified
8.8
78
|
Verified
8.6
837
|
Verified
8.7
86
|
Verified
8.8
871
|
Verified
9.1
65
|
Verified
8.7
724
|
Verified
Benefits Administration Platform Features
Not enough data
8.2
233
Not enough data
8.0
196
Not enough data
7.0
112
Not enough data
8.3
172
Not enough data
8.5
190
Not enough data
8.3
225
Not enough data
8.4
210
Not enough data
7.9
152
Benefits Administration Platform Features
Not enough data
8.2
233
Not enough data
8.0
196
Not enough data
7.0
112
Not enough data
8.3
172
Not enough data
8.5
190
Not enough data
8.3
225
Not enough data
8.4
210
Not enough data
8.3
222
Not enough data
7.9
152
Not enough data
7.6
102
Not enough data
5.8
19
Not enough data
6.7
23
Generative AI
Not enough data
6.2
14
Not enough data
6.1
14
Not enough data
6.2
14
Platform
Not enough data
7.5
312
Not enough data
7.4
165
Not enough data
Feature Not Available
Not enough data
8.3
400
Not enough data
8.5
409
Not enough data
8.0
292
Not enough data
8.2
401
Not enough data
8.4
423
Compliance
Not enough data
6.7
10
Not enough data
6.7
8
Not enough data
6.7
10
Platform
Not enough data
6.5
9
Not enough data
7.0
9
Not enough data
7.3
8
Support
Not enough data
6.2
10
Not enough data
7.0
9
Not enough data
6.9
8
Not enough data
7.2
10
Not enough data
6.9
12
Not enough data
6.5
12
Not enough data
6.5
11
Automation
Not enough data
7.3
25
Logistics
Not enough data
7.9
30
Not enough data
7.5
27
Not enough data
6.7
25
Management
Not enough data
6.5
19
Not enough data
7.4
20
Not enough data
7.7
25
Not enough data
8.0
30
Not enough data
8.1
30
Not enough data
8.4
31
Not enough data
7.6
28
Monitoring
Not enough data
7.6
25
Not enough data
7.6
26
Not enough data
7.1
26
Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Recruiting and Onboarding
Not enough data
6.8
21
Not enough data
6.6
50
Not enough data
7.6
22
|
Verified
Platform
Not enough data
7.5
312
Not enough data
7.4
165
Not enough data
Feature Not Available
Not enough data
8.3
400
Not enough data
8.5
409
Not enough data
8.0
292
Not enough data
8.2
401
Not enough data
8.4
423
Background Check Administration
Not enough data
8.0
21
Not enough data
8.2
10
Not enough data
8.0
10
Background Check Data
Not enough data
7.8
9
Not enough data
6.9
7
Not enough data
7.8
9
Background Check Additional Functionality
Not enough data
6.7
8
Not enough data
6.5
8
Not enough data
5.2
7
AI Insight Check - Background Check
Not enough data
Not enough data
AI Investigation and Verification - Background Check
Not enough data
Not enough data
Performance reviews
Not enough data
5.0
8
Not enough data
6.9
9
Not enough data
5.6
8
Goals
Not enough data
6.0
8
Not enough data
6.2
7
Feedback
Not enough data
6.5
9
Not enough data
6.5
8
Not enough data
6.5
8
Not enough data
6.0
7
Data
Not enough data
6.7
8
Not enough data
6.7
9
Agentic AI - Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Reports
Not enough data
6.8
11
Not enough data
6.9
12
Not enough data
6.8
12
Not enough data
8.2
12
Cleaning
Not enough data
6.4
13
Not enough data
7.6
11
Not enough data
8.0
11
Generative AI
Not enough data
7.0
9
Not enough data
6.9
9
Not enough data
5.7
9
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Onboarding
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
8.0
106
Not enough data
8.2
114
Not enough data
8.2
95
Not enough data
7.6
47
Not enough data
7.0
46
Not enough data
7.1
45
Platform Additional Functionality
Not enough data
8.4
130
Not enough data
7.5
52
Not enough data
7.9
61
Not enough data
7.8
83
Not enough data
7.9
101
Platform Data
Not enough data
7.7
57
Not enough data
7.9
78
Not enough data
7.6
64
Platform
Not enough data
7.5
312
Not enough data
7.4
165
Not enough data
Feature Not Available
Not enough data
8.3
400
Not enough data
8.5
409
Not enough data
8.0
292
Not enough data
8.2
401
Not enough data
8.4
423
Recruiting and Onboarding
Not enough data
6.6
50
Not enough data
8.3
117
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
LMS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Interface
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Corporate Learning Management Systems
Not enough data
Not enough data
Not enough data
Not enough data
Time Tracking
Not enough data
8.3
218
Not enough data
8.4
132
Not enough data
8.4
95
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
75
|
Verified
Mobile Time Tracking
Not enough data
8.3
151
Administration
Not enough data
8.0
135
|
Verified
Not enough data
7.9
137
|
Verified
Not enough data
8.1
141
|
Verified
Not enough data
7.9
131
|
Verified
Not enough data
8.3
199
|
Verified
Platform
Not enough data
8.2
217
|
Verified
Not enough data
7.7
99
|
Verified
Not enough data
6.9
35
Not enough data
8.2
208
|
Verified
Not enough data
8.0
149
|
Verified
Not enough data
7.5
76
|
Verified
Platform
Not enough data
7.5
312
Not enough data
7.4
165
Not enough data
Feature Not Available
Not enough data
8.3
400
Not enough data
8.5
409
Not enough data
8.0
292
Not enough data
8.2
401
Not enough data
8.4
423
Platform
Not enough data
7.5
312
Not enough data
7.4
165
Not enough data
Feature Not Available
Not enough data
8.3
400
Not enough data
8.5
409
Not enough data
8.0
292
Not enough data
8.2
401
Not enough data
8.4
423
Workforce Management Platform Features
Not enough data
8.8
31
Not enough data
8.0
27
Not enough data
8.6
68
Not enough data
8.4
67
Not enough data
8.4
29
Not enough data
Feature Not Available
Not enough data
8.8
41
Not enough data
9.0
59
Not enough data
7.7
27
Not enough data
8.2
38
Platform
Not enough data
7.5
312
Not enough data
7.4
165
Not enough data
Feature Not Available
Not enough data
8.3
400
Not enough data
8.5
409
Not enough data
8.0
292
Not enough data
8.2
401
Not enough data
8.4
423
Categories
Categories
Shared Categories
Heartland Payroll+ and Paychex are categorized as Payroll
Unique Categories
Heartland Payroll+ has no unique categories
Paychex is categorized as PEO Providers, HCM Software, Core HR, HR Analytics, Onboarding, Performance Management, Benefits Administration, Corporate Learning Management Systems, Time Tracking, Expense Management, Workforce Management, Candidate Relationship Management, Background Check, and Time & Attendance
Reviews
Reviewers' Company Size
Heartland Payroll+
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Paychex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
7.6%
Construction
7.6%
Insurance
6.1%
Restaurants
5.3%
Non-Profit Organization Management
5.3%
Other
68.2%
Non-Profit Organization Management
7.0%
Construction
6.2%
Hospital & Health Care
4.7%
Real Estate
4.0%
Retail
3.9%
Other
74.2%
Discussions
How can I get my employee set up to view her payroll details?
1 Comment
Official Response from Heartland Payroll+
Employees are always able to see their check details on their pay stub. However, if they have a direct deposit and do not receive a hard direct deposit slip,...Read more
Is there a way to add an Earning at the end of month payroll, every other payroll automatically?
1 Comment
Official Response from Heartland Payroll+
Yes, we can set that up in the system for a client. Your dedicated payroll specialist would be able to create additional payroll grids and earning codes (or...Read more
Heartland Payroll+ has no more discussions with answers
We have reduced employees, yet still pay the same bi-monthly fee. Shouldn't it be lower?
7 Comments
EG
There is probably a base rate, determined by a minimum number of employees. As long as you have more than the minimum number of employees, the fee would be...Read more
Paycheck Stubs
3 Comments
EG
15 minutes does not seem like an inordinate amount of time for a payroll to be processed, especially if you are submitting it on a day when a multitude of...Read more
Could you gear the instructions to the CLIENT instead of the PayChex representative?
2 Comments
EG
Paychex provided a printout that we give to employees that tells them how to set up their accounts. When I set up the company's online account a few years...Read more
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