Compare Heap and Userpilot 
Featured Products
At a Glance
Market Segments
Mid-Market (54.0% of reviews)
Mid-Market (56.5% of reviews)
Entry-Level Pricing
Free 10000 Sessions Per Month
Starting at $249.00
Heap
Star Rating
(1,098)4.4 out of 5
Market Segments
Mid-Market (54.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10000 Sessions Per Month
Browse all 4 pricing plansUserpilot
Star Rating
(973)4.6 out of 5
Market Segments
Mid-Market (56.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $249.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Heap excels in its ease of use, with many users appreciating its seamless integration of product and website data. One user highlighted that there is "no learning curve," making it accessible for teams looking to quickly adopt the tool.
- Users say that Userpilot shines in automating onboarding processes, allowing teams to create self-serve flows that guide users through essential features. This capability addresses the common issue of users missing out on important functionalities, as noted by a reviewer who found it helpful for revealing hidden features.
- Reviewers mention that Heap's strong analytics capabilities, particularly in click tracking and error tracking, provide valuable insights into user behavior. One user noted the ability to log in and easily search for specific events, which enhances their understanding of user interactions without needing extensive setup.
- According to verified reviews, Userpilot's flexibility in updating and optimizing onboarding flows is a significant advantage. Users appreciate the ability to quickly adjust steps and messaging, which is crucial for adapting to evolving product features, as one reviewer pointed out.
- G2 reviewers highlight that while Heap has a solid reputation for support quality, Userpilot outperforms it in this area, with users praising Userpilot's responsiveness and helpfulness. A reviewer noted that Userpilot has been a "good partner in doing business," reflecting a strong support experience.
- Users report that both tools cater well to mid-market companies, but Heap's free entry-level pricing makes it an attractive option for teams with budget constraints. This was emphasized by users who appreciate the value Heap offers without the initial financial commitment required by Userpilot.
Pricing
Entry-Level Pricing
Heap
Free
Free
10000 Sessions Per Month
Find product-market fit
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources
Userpilot
Starter
Starting at $249.00
Perfect for small teams just starting their product growth journey. Includes up to 2,000 MAUs, billed monthly or yearly.
- Interactive Walkthroughs and Product Tours
- Spotlights, Banners, Checklists
- User Segmentation
Free Trial
Heap
Free Trial is available
Userpilot
Free Trial is available
Ratings
Meets Requirements
8.5
858
8.8
773
Ease of Use
8.1
868
8.6
830
Ease of Setup
8.5
316
8.6
623
Ease of Admin
8.6
317
8.7
352
Quality of Support
8.7
681
9.5
698
Has the product been a good partner in doing business?
8.8
299
9.3
348
Product Direction (% positive)
8.7
797
9.4
787
Features by Category
Metrics
8.6
397
Not enough data
8.4
365
Not enough data
8.3
327
Not enough data
9.0
398
Not enough data
8.8
391
Not enough data
8.0
305
Not enough data
8.1
279
Not enough data
8.7
347
Not enough data
8.7
368
Not enough data
Reporting
8.6
365
Not enough data
8.0
293
Not enough data
8.7
330
Not enough data
8.3
358
Not enough data
8.2
205
Not enough data
8.4
225
Not enough data
8.3
375
Not enough data
Other
8.4
339
Not enough data
8.0
185
Not enough data
7.6
192
Not enough data
8.2
214
Not enough data
8.1
149
Not enough data
8.0
45
Not enough data
7.9
47
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.4
274
Not enough data
8.6
99
Not enough data
8.6
412
Not enough data
8.7
388
Not enough data
User Identification
8.1
41
Not enough data
8.6
94
Not enough data
8.5
68
Not enough data
Tracking & Reporting
8.6
102
Not enough data
8.4
93
Not enough data
8.1
80
Not enough data
8.1
97
Not enough data
8.2
96
Not enough data
8.4
90
Not enough data
Metrics
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Not enough data
User Behavior
9.4
83
8.6
41
9.0
73
7.6
38
9.0
69
6.8
37
A/B Testing
9.1
52
6.5
33
8.9
24
6.4
31
9.3
61
8.4
37
9.3
44
7.0
30
Visitor Information
9.3
66
8.9
37
8.9
61
8.3
35
Agentic AI - Session Replay
Not enough data
5.2
7
User Analysis
Not enough data
8.9
552
Not enough data
8.1
563
User Support
Not enough data
8.7
581
Not enough data
7.7
477
Not enough data
8.4
507
Walkthrough Type
Not enough data
8.2
498
Not enough data
8.9
547
Platform Basics - Digital Adoption Platform
Not enough data
8.5
103
Not enough data
9.0
117
Analytics - Digital Adoption Platform
Not enough data
8.7
116
Functions - Digital Adoption Platform
Not enough data
8.8
101
Not enough data
9.1
118
Agentic AI - Digital Adoption Platform
Not enough data
7.8
49
Product Analytics
8.3
300
8.6
274
8.7
359
8.6
280
8.5
327
8.6
278
8.7
352
8.2
267
7.9
105
7.7
252
8.4
223
7.8
245
7.8
92
7.5
242
8.3
255
7.4
248
Agentic AI - Product Analytics
Not enough data
6.5
37
Not enough data
6.7
36
Not enough data
7.1
37
Not enough data
6.9
37
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.6
85
Not enough data
8.4
87
Not enough data
8.6
83
Not enough data
8.2
69
Not enough data
7.8
72
Not enough data
7.3
49
Not enough data
Administration
8.1
69
Not enough data
8.2
50
Not enough data
8.5
65
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.2
30
Not enough data
9.2
31
Not enough data
Platform Data
9.1
32
Not enough data
8.7
34
Not enough data
9.2
33
Not enough data
8.9
33
Not enough data
Platform Additional Functionality
9.2
33
Not enough data
8.9
31
Not enough data
7.9
15
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
8.5
226
Not enough data
8.6
221
Not enough data
8.2
219
Not enough data
7.6
213
Survey Customization
Not enough data
8.2
214
Not enough data
8.5
224
Not enough data
8.0
214
Not enough data
7.6
200
Survey Insights
Not enough data
8.2
212
Not enough data
7.2
193
Not enough data
8.1
211
Not enough data
8.3
205
Agentic AI - Survey
Not enough data
7.0
22
Not enough data
6.7
21
Not enough data
7.1
21
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
8.7
18
Not enough data
9.1
23
Not enough data
9.0
26
Not enough data
9.3
25
Not enough data
Process Management
9.1
23
Not enough data
9.1
23
Not enough data
9.4
26
Not enough data
9.3
25
Not enough data
System Management
9.4
20
Not enough data
9.3
14
Not enough data
Metrics
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Not enough data
Variation Testing
8.5
37
Not enough data
Feature Not Available
Not enough data
8.7
45
Not enough data
8.6
45
Not enough data
8.3
43
Not enough data
8.2
29
Not enough data
Reporting
8.4
64
Not enough data
8.2
65
Not enough data
Personalization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
38
Not enough data
Administration
8.1
52
Not enough data
7.8
15
Not enough data
8.5
62
Not enough data
8.9
63
Not enough data
Categories
Categories
Shared Categories
Heap and Userpilot are categorized as Product Analytics and Session Replay
Unique Categories
Heap is categorized as E-Commerce Analytics, Mobile App Analytics, Mobile App Optimization, Digital Analytics, Enterprise Feedback Management, and Customer Journey Analytics
Userpilot is categorized as Digital Adoption Platform and Survey
Reviews
Reviewers' Company Size
Heap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.5%
Information Technology and Services
12.1%
Financial Services
9.0%
Marketing and Advertising
7.6%
Internet
5.4%
Other
49.3%
Computer Software
37.2%
Information Technology and Services
15.6%
Financial Services
5.7%
Internet
4.3%
Marketing and Advertising
3.2%
Other
34.0%
Discussions
Does Heap work with multiple domains or websites?
1 Comment
MM
yes it supports, for instance we have 5 different websites, and you can create each project for each websites and do you analysis, all you need is to just...Read more
Does Heap support multiple projects on the same account?
1 Comment
MM
yes it supports multiple projects, Under the menu accounts, settings u can add multi projects. Read more
Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
1 Comment
MM
It should work for sure, heap will look for user visit on the page, and event actions triggered on the components on the object the present in your page. Read more
Userpilot has no discussions with answers
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