# Heap vs Userpilot Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Heap excels in its ease of use, with many users appreciating its seamless integration of product and website data. One user highlighted that there is "no learning curve," making it accessible for teams looking to quickly adopt the tool.
- **Users say** that Userpilot shines in automating onboarding processes, allowing teams to create self-serve flows that guide users through essential features. This capability addresses the common issue of users missing out on important functionalities, as noted by a reviewer who found it helpful for revealing hidden features.
- **Reviewers mention** that Heap's strong analytics capabilities, particularly in click tracking and error tracking, provide valuable insights into user behavior. One user noted the ability to log in and easily search for specific events, which enhances their understanding of user interactions without needing extensive setup.
- **According to verified reviews** , Userpilot's flexibility in updating and optimizing onboarding flows is a significant advantage. Users appreciate the ability to quickly adjust steps and messaging, which is crucial for adapting to evolving product features, as one reviewer pointed out.
- **G2 reviewers highlight** that while Heap has a solid reputation for support quality, Userpilot outperforms it in this area, with users praising Userpilot's responsiveness and helpfulness. A reviewer noted that Userpilot has been a "good partner in doing business," reflecting a strong support experience.
- **Users report** that both tools cater well to mid-market companies, but Heap's free entry-level pricing makes it an attractive option for teams with budget constraints. This was emphasized by users who appreciate the value Heap offers without the initial financial commitment required by Userpilot.



| | Heap | Userpilot | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 1,097 | 984 | 
| **Largest Market Segment** | Mid-Market (54.1% of reviews) | Mid-Market (55.9% of reviews) | 
| **Entry Level Price** | Free 10000 Sessions Per Month | Starting at $249.00 | 

---
## Top Pros & Cons

### Heap

Pros:
- Ease of Use (7 reviews)
- Insights (5 reviews)

Cons:
- Data Inaccuracy (4 reviews)
- Data Management Issues (3 reviews)

### Userpilot

Pros:
- Ease of Use (293 reviews)
- Intuitive (182 reviews)

Cons:
- Learning Curve (108 reviews)
- Steep Learning Curve (93 reviews)

---
## Ratings Comparison
| Rating | Heap | Userpilot | 
|---|---|---|
  | **Meets Requirements** | 8.6 (857 reviews) | 8.8 (787 reviews) | 
  | **Ease of Use** | 8.1 (867 reviews) | 8.6 (846 reviews) | 
  | **Ease of Setup** | 8.5 (315 reviews) | 8.6 (639 reviews) | 
  | **Ease of Admin** | 8.6 (317 reviews) | 8.7 (353 reviews) | 
  | **Quality of Support** | 8.7 (680 reviews) | 9.5 (711 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (299 reviews) | 9.3 (349 reviews) | 
  | **Product Direction (% positive)** | 8.7 (796 reviews) | 9.4 (800 reviews) | 

---
## Pricing

### Heap

#### Entry-Level Pricing

Plan: Free

Price: Free 10000 Sessions Per Month

Description: Find product-market fit

Key Features:
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources

[Browse all 4 editions](https://www.g2.com/products/heap/pricing)

#### Free Trial

Yes

### Userpilot

#### Entry-Level Pricing

Plan: Starter

Price: Starting at $249.00

Description: Perfect for small teams just starting their product growth journey. Includes up to 2,000 MAUs, billed monthly or yearly.

Key Features:
- Interactive Walkthroughs and Product Tours
- Spotlights, Banners, Checklists
- User Segmentation

[Browse all 3 editions](https://www.g2.com/products/userpilot/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Digital Analytics

| Product | Score | Reviews |
|---|---|---|
| **Heap** | 8.3/10 | 564 |
| **Userpilot** | N/A | N/A |

#### Metrics

| Feature | Heap | Userpilot | 
|---|---|---|
| **Sessions - Digital Analytics** | 8.6 (397 reviews) | Not enough data | 
| **Engagement** | 8.4 (365 reviews) | Not enough data | 
| **Entry and Exit Pages** | 8.3 (327 reviews) | Not enough data | 
| **Standard Event Tracking** | 9.0 (398 reviews) | Not enough data | 
| **Custom Event Tracking** | 8.8 (391 reviews) | Not enough data | 
| **Retention** | 8.0 (305 reviews) | Not enough data | 
| **Return** | 8.1 (279 reviews) | Not enough data | 
| **Conversions** | 8.7 (347 reviews) | Not enough data | 
| **Funnels** | 8.7 (368 reviews) | Not enough data | 

#### Reporting

| Feature | Heap | Userpilot | 
|---|---|---|
| **Real-Time Reporting** | 8.6 (365 reviews) | Not enough data | 
| **Trending** | 8.0 (293 reviews) | Not enough data | 
| **Retroactive Reporting** | 8.7 (330 reviews) | Not enough data | 
| **Segmentation** | 8.3 (358 reviews) | Not enough data | 
| **Mobile Reporting** | 8.2 (205 reviews) | Not enough data | 
| **Unification Across Devices** | 8.4 (225 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.3 (375 reviews) | Not enough data | 

#### Other

| Feature | Heap | Userpilot | 
|---|---|---|
| **User Data** | 8.4 (339 reviews) | Not enough data | 
| **Site Search Reporting** | 8.0 (185 reviews) | Not enough data | 
| **Load Time Monitoring** | 7.6 (192 reviews) | Not enough data | 
| **Campaign Tracking** | 8.2 (214 reviews) | Not enough data | 
| **E-Commerce** | 8.1 (149 reviews) | Not enough data | 
| **Promotional Messages** | 8.0 (45 reviews) | Not enough data | 
| **Administration Alerts** | 7.9 (47 reviews) | Not enough data | 

#### Agentic AI - Digital Analytics

| Feature | Heap | Userpilot | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Administration

| Feature | Heap | Userpilot | 
|---|---|---|
| **API / Integrations** | 8.4 (274 reviews) | Not enough data | 
| **QA Testing** | 8.6 (99 reviews) | Not enough data | 
| **Performance and Reliability** | 8.6 (412 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.7 (388 reviews) | Not enough data | 

### Mobile App Analytics

| Product | Score | Reviews |
|---|---|---|
| **Heap** | 8.3/10 | 118 |
| **Userpilot** | N/A | N/A |

#### User Identification

| Feature | Heap | Userpilot | 
|---|---|---|
| **Demographics** | 8.1 (41 reviews) | Not enough data | 
| **User Segmentation** | 8.6 (94 reviews) | Not enough data | 
| **Geolocation** | 8.5 (68 reviews) | Not enough data | 

#### Tracking & Reporting

| Feature | Heap | Userpilot | 
|---|---|---|
| **Custom Event Tracking** | 8.6 (102 reviews) | Not enough data | 
| **Real-Time Insights** | 8.4 (93 reviews) | Not enough data | 
| **Attribution** | 8.1 (80 reviews) | Not enough data | 
| **Dashboard** | 8.1 (97 reviews) | Not enough data | 
| **User Path Tracking** | 8.2 (96 reviews) | Not enough data | 
| **User Activity History** | 8.4 (90 reviews) | Not enough data | 

#### Metrics

| Feature | Heap | Userpilot | 
|---|---|---|
| **Engagement** | 8.3 (65 reviews) | Not enough data | 
| **Exit Tracking** | 7.9 (51 reviews) | Not enough data | 
| **Retention** | 8.0 (56 reviews) | Not enough data | 
| **Return** | 8.2 (57 reviews) | Not enough data | 
| **Conversions** | 8.4 (68 reviews) | Not enough data | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **Heap** | 9.1/10 | 85 |
| **Userpilot** | 7.4/10 | 43 |

#### User Behavior

| Feature | Heap | Userpilot | 
|---|---|---|
| **Click Tracking** | 9.4 (83 reviews) | 8.6 (42 reviews) | 
| **Mouse Movement ** | 9.0 (73 reviews) | 7.6 (38 reviews) | 
| **Frustration Tracking** | 9.0 (69 reviews) | 6.9 (38 reviews) | 

#### A/B Testing 

| Feature | Heap | Userpilot | 
|---|---|---|
| **Error and Bug Tracking** | 9.1 (52 reviews) | 6.5 (33 reviews) | 
| **Split URL Testing** | 8.9 (24 reviews) | 6.4 (31 reviews) | 
| **Data Analysis** | 9.3 (61 reviews) | 8.5 (38 reviews) | 
| **Notes** | 9.3 (44 reviews) | 7.0 (30 reviews) | 

#### Visitor Information

| Feature | Heap | Userpilot | 
|---|---|---|
| **User Identification** | 9.3 (66 reviews) | 8.9 (37 reviews) | 
| **Search Box** | 8.9 (61 reviews) | 8.3 (35 reviews) | 

#### Agentic AI - Session Replay

| Feature | Heap | Userpilot | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 5.2 (7 reviews) | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Heap** | N/A | N/A |
| **Userpilot** | 8.5/10 | 635 |

#### User Analysis

| Feature | Heap | Userpilot | 
|---|---|---|
| **Survey Implementation** | Not enough data | 8.9 (557 reviews) | 
| **Data Analysis** | Not enough data | 8.1 (564 reviews) | 

#### User Support

| Feature | Heap | Userpilot | 
|---|---|---|
| **User Segmentation** | Not enough data | 8.7 (584 reviews) | 
| **Multi-Language Support** | Not enough data | 7.8 (478 reviews) | 
| **Behavior-responsive Messaging** | Not enough data | 8.4 (508 reviews) | 

#### Walkthrough Type

| Feature | Heap | Userpilot | 
|---|---|---|
| **Audio-visual Walkthroughs** | Not enough data | 8.2 (498 reviews) | 
| **Text Bubble Walkthroughs** | Not enough data | 8.9 (548 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | Heap | Userpilot | 
|---|---|---|
| **Integration** | Not enough data | 8.4 (105 reviews) | 
| **Communications** | Not enough data | 9.1 (120 reviews) | 

#### Analytics - Digital Adoption Platform

| Feature | Heap | Userpilot | 
|---|---|---|
| **Analytics** | Not enough data | 8.7 (124 reviews) | 

#### Functions - Digital Adoption Platform

| Feature | Heap | Userpilot | 
|---|---|---|
| **Customer self-service** | Not enough data | 8.8 (101 reviews) | 
| **In-app guidance** | Not enough data | 9.2 (126 reviews) | 

#### Agentic AI - Digital Adoption Platform

| Feature | Heap | Userpilot | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.7 (48 reviews) | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Heap** | 8.3/10 | 413 |
| **Userpilot** | 7.7/10 | 291 |

#### Product Analytics

| Feature | Heap | Userpilot | 
|---|---|---|
| **Account-Level Analytics** | 8.3 (299 reviews) | 8.6 (273 reviews) | 
| **User-Level Analytics** | 8.7 (358 reviews) | 8.6 (283 reviews) | 
| **Segmentation** | 8.5 (326 reviews) | 8.6 (279 reviews) | 
| **Funnels** | 8.7 (351 reviews) | 8.2 (271 reviews) | 
| **Alerts** | 7.9 (104 reviews) | 7.7 (252 reviews) | 
| **Multi-Product Analytics** | 8.4 (222 reviews) | 7.8 (245 reviews) | 
| **User Scoring** | 7.8 (91 reviews) | 7.5 (242 reviews) | 
| **Integrations** | 8.3 (254 reviews) | 7.4 (248 reviews) | 

#### Agentic AI - Product Analytics

| Feature | Heap | Userpilot | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.7 (36 reviews) | 
| **Cross-system Integration** | Not enough data | 6.7 (36 reviews) | 
| **Adaptive Learning** | Not enough data | 7.1 (37 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (36 reviews) | 

#### Behavioral Analytics - Product Analytics

| Feature | Heap | Userpilot | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Heap | Userpilot | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Heap | Userpilot | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### E-Commerce Analytics

| Product | Score | Reviews |
|---|---|---|
| **Heap** | 8.2/10 | 95 |
| **Userpilot** | N/A | N/A |

#### Analytics

| Feature | Heap | Userpilot | 
|---|---|---|
| **Reports** | 8.6 (85 reviews) | Not enough data | 
| **Dashboard** | 8.4 (87 reviews) | Not enough data | 
| **Web Analytics** | 8.6 (83 reviews) | Not enough data | 
| **Campaign Tracking** | 8.2 (69 reviews) | Not enough data | 
| **Customer Demographics** | 7.8 (72 reviews) | Not enough data | 
| **Predictive Analytics** | 7.3 (49 reviews) | Not enough data | 

#### Administration

| Feature | Heap | Userpilot | 
|---|---|---|
| **Data Storage** | 8.1 (69 reviews) | Not enough data | 
| **A/B Testing** | 8.2 (50 reviews) | Not enough data | 
| **Integrations** | 8.5 (65 reviews) | Not enough data | 

#### Generative AI

| Feature | Heap | Userpilot | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - E-Commerce Analytics

| Feature | Heap | Userpilot | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **Heap** | 8.9/10 | 36 |
| **Userpilot** | N/A | N/A |

#### Platform Basics

| Feature | Heap | Userpilot | 
|---|---|---|
| **Dynamic Segmentation** | 9.2 (30 reviews) | Not enough data | 
| **Journey Optimization** | 9.2 (31 reviews) | Not enough data | 

#### Platform Data

| Feature | Heap | Userpilot | 
|---|---|---|
| **Journey Reporting** | 9.1 (32 reviews) | Not enough data | 
| **Trends Reporting** | 8.7 (34 reviews) | Not enough data | 
| **Dashboards** | 9.2 (33 reviews) | Not enough data | 
| **Advanced Data Filtering** | 8.9 (33 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Heap | Userpilot | 
|---|---|---|
| **Journey Mapping** | 9.2 (33 reviews) | Not enough data | 
| **Integrations** | 8.9 (31 reviews) | Not enough data | 
| **Automated Alerts** | 7.9 (15 reviews) | Not enough data | 

#### Agentic AI - Customer Journey Analytics

| Feature | Heap | Userpilot | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Heap** | N/A | N/A |
| **Userpilot** | 7.9/10 | 243 |

#### Survey Management

| Feature | Heap | Userpilot | 
|---|---|---|
| **Survey Builder** | Not enough data | 8.5 (229 reviews) | 
| **Question Types** | Not enough data | 8.6 (223 reviews) | 
| **Templates** | Not enough data | 8.2 (222 reviews) | 
| **Survey Distribution** | Not enough data | 7.6 (214 reviews) | 

#### Survey Customization

| Feature | Heap | Userpilot | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.2 (214 reviews) | 
| **Branding** | Not enough data | 8.5 (226 reviews) | 
| **Multimedia Support** | Not enough data | 8.0 (214 reviews) | 
| **Multilingual Surveys** | Not enough data | 7.6 (200 reviews) | 

#### Survey Insights

| Feature | Heap | Userpilot | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.2 (214 reviews) | 
| **BI Tools Integration** | Not enough data | 7.2 (193 reviews) | 
| **Data Exporting** | Not enough data | 8.1 (212 reviews) | 
| **Permissions** | Not enough data | 8.3 (205 reviews) | 

#### Agentic AI - Survey

| Feature | Heap | Userpilot | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.0 (22 reviews) | 
| **Proactive Assistance** | Not enough data | 6.7 (21 reviews) | 
| **Decision Making** | Not enough data | 7.1 (21 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Heap** | 9.2/10 | 32 |
| **Userpilot** | N/A | N/A |

#### Generative AI

| Feature | Heap | Userpilot | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Heap | Userpilot | 
|---|---|---|
| **Brand Design Consistency** | 8.7 (18 reviews) | Not enough data | 
| **Survey Deployment** | 9.1 (23 reviews) | Not enough data | 
| **Feedback Collection** | 9.0 (26 reviews) | Not enough data | 
| **Device Responsiveness** | 9.3 (25 reviews) | Not enough data | 

#### Process Management

| Feature | Heap | Userpilot | 
|---|---|---|
| **Feedback Aggregation** | 9.1 (23 reviews) | Not enough data | 
| **Trigger Alerts** | 9.1 (23 reviews) | Not enough data | 
| **Real-Time Analysis** | 9.4 (26 reviews) | Not enough data | 
| **Real-Time Action** | 9.3 (25 reviews) | Not enough data | 

#### System Management

| Feature | Heap | Userpilot | 
|---|---|---|
| **Security** | 9.4 (20 reviews) | Not enough data | 
| **System Monitoring** | 9.3 (14 reviews) | Not enough data | 

### Mobile Analytics

| Product | Score | Reviews |
|---|---|---|
| **Heap** | 8.2/10 | 78 |
| **Userpilot** | N/A | N/A |

#### Metrics

| Feature | Heap | Userpilot | 
|---|---|---|
| **Engagement** | 8.3 (65 reviews) | Not enough data | 
| **Exit Tracking** | 7.9 (51 reviews) | Not enough data | 
| **Retention** | 8.0 (56 reviews) | Not enough data | 
| **Return** | 8.2 (57 reviews) | Not enough data | 
| **Conversions** | 8.4 (68 reviews) | Not enough data | 

### Mobile App Optimization

| Product | Score | Reviews |
|---|---|---|
| **Heap** | 8.4/10 | 80 |
| **Userpilot** | N/A | N/A |

#### Variation Testing

| Feature | Heap | Userpilot | 
|---|---|---|
| **A/B Testing** | 8.5 (37 reviews) | Not enough data | 
| **WYSIWYG Editor** | Feature Not Available | Not enough data | 
| **Conversion Goal** | 8.7 (45 reviews) | Not enough data | 
| **Percentage of Traffic** | 8.6 (45 reviews) | Not enough data | 
| **Confidence Level** | 8.3 (43 reviews) | Not enough data | 
| **Multivariant Testing** | 8.2 (29 reviews) | Not enough data | 

#### Reporting

| Feature | Heap | Userpilot | 
|---|---|---|
| **Segmentation** | 8.4 (64 reviews) | Not enough data | 
| **Reports and Dashboards** | 8.2 (65 reviews) | Not enough data | 

#### Personalization

| Feature | Heap | Userpilot | 
|---|---|---|
| **Standard Targeting** | Feature Not Available | Not enough data | 
| **Custom Targeting** | Feature Not Available | Not enough data | 
| **Data Segmentation** | 8.3 (38 reviews) | Not enough data | 

#### Administration

| Feature | Heap | Userpilot | 
|---|---|---|
| **API / Integrations** | 8.1 (52 reviews) | Not enough data | 
| **QA Testing** | 7.8 (15 reviews) | Not enough data | 
| **Performance and Reliability** | 8.5 (62 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.9 (63 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Session Replay Software](https://www.g2.com/categories/session-replay)

**Unique to Heap (6):** [E-Commerce Analytics Software](https://www.g2.com/categories/e-commerce-analytics), [Mobile App Analytics Tools](https://www.g2.com/categories/mobile-app-analytics), [Mobile App Optimization Software](https://www.g2.com/categories/mobile-app-optimization), [Digital Analytics Software](https://www.g2.com/categories/digital-analytics), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics)

**Unique to Userpilot (2):** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Survey Software](https://www.g2.com/categories/survey)


---
## Reviewer Demographics

### By Company Size

| Segment | Heap | Userpilot | 
|---|---|---|
| **Small-Business** | 34.6% | 39.3% | 
| **Mid-Market** | 54.1% | 55.9% | 
| **Enterprise** | 11.3% | 4.8% | 

### By Industry

#### Heap

- **Computer Software:** 16.5%
- **Information Technology and Services:** 12.1%
- **Financial Services:** 9.0%
- **Marketing and Advertising:** 7.6%
- **Internet:** 5.4%
- **Retail:** 4.8%
- **Real Estate:** 3.6%
- **Automotive:** 3.2%
- **Insurance:** 2.3%
- **Leisure, Travel & Tourism:** 2.2%
- **Other:** 33.1%

#### Userpilot

- **Computer Software:** 37.0%
- **Information Technology and Services:** 15.4%
- **Financial Services:** 5.6%
- **Internet:** 4.3%
- **Marketing and Advertising:** 3.3%
- **Education Management:** 2.1%
- **Hospital & Health Care:** 2.0%
- **Human Resources:** 1.9%
- **E-Learning:** 1.7%
- **Accounting:** 1.4%
- **Other:** 25.4%

---
## Alternatives

### Alternatives to Heap

- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1049 reviews)
- [Smartlook](https://www.g2.com/products/smartlook/reviews) — 4.6/5 stars (874 reviews)
- [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2358 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1785 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1354 reviews)
- [Kissmetrics](https://www.g2.com/products/kissmetrics/reviews) — 4.1/5 stars (168 reviews)
- [Appier AIRIS (formerly Woopra)](https://www.g2.com/products/appier-airis-formerly-woopra/reviews) — 4.4/5 stars (207 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2892 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)

### Alternatives to Userpilot

- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1785 reviews)
- [Whatfix](https://www.g2.com/products/whatfix/reviews) — 4.6/5 stars (527 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [UserGuiding](https://www.g2.com/products/userguiding/reviews) — 4.7/5 stars (763 reviews)
- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (559 reviews)
- [Chameleon](https://www.g2.com/products/chameleon/reviews) — 4.4/5 stars (353 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (344 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1354 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2892 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1588 reviews)

---
## Top Discussions

### Heap

- Title: [What is the best visualization I can use to track the conversion rate from free trial to paid subscription?](https://www.g2.com/discussions/52214-what-is-the-best-visualization-i-can-use-to-track-the-conversion-rate-from-free-trial-to-paid-subscription) — 1 comment, 1 upvote
  > **Top comment:** "You can Integrate CRM's into Heap for a simplistic view but it relies on identifiers to merge correctly.

The ideal way to do this is to centralize Heap..."
- Title: [How do I know the numbers I'm getting are correct](https://www.g2.com/discussions/34118-how-do-i-know-the-numbers-i-m-getting-are-correct) — 1 comment
  > **Top comment:** "When I am not sure about some number I use to test the event tracking my own session, in the event visualizer you can click debug in Live view it will show..."
- Title: [Do you know of other platforms that provide automatic and retroactive event tracking?](https://www.g2.com/discussions/33720-do-you-know-of-other-platforms-that-provide-automatic-and-retroactive-event-tracking) — 1 comment, 1 upvote
  > **Top comment:** "Pendo"
- Title: [Can Auryc track visitors across multiple sessions?](https://www.g2.com/discussions/can-auryc-track-visitors-across-multiple-sessions) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, Auryc has the ability to track a single user across multiple sessions and even multiple devices.  
"
- Title: [How long can we retain the data?](https://www.g2.com/discussions/how-long-can-we-retain-the-data) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Auryc offers flexible data retention options based upon your specific data, analysis, auditing, and compliance needs.  Some Auryc clients choose to retain..."

### Userpilot

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/heap-vs-userpilot)