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Compare Heap and Pendo 
At a Glance
Market Segments
Mid-Market (54.0% of reviews)
Mid-Market (63.0% of reviews)
Entry-Level Pricing
Free 10000 Sessions Per Month
Free
Heap
Star Rating
(1,096)4.4 out of 5
Market Segments
Mid-Market (54.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10000 Sessions Per Month
Browse all 4 pricing plansPendo
Star Rating
(1,555)4.4 out of 5
Market Segments
Mid-Market (63.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Heap excels in its ease of use, with many users highlighting its intuitive interface and minimal learning curve. One user mentioned, "Really easy to use, no learning curve," which suggests that new users can quickly adapt and start leveraging the tool effectively.
- Users say that Pendo provides a more comprehensive view of user interactions, with features like onboarding guides and walkthroughs that help users understand the product better. A reviewer noted, "Pendo is remarkable in offering deep insights regarding the interactions that users have," indicating its strength in user engagement and support.
- Reviewers mention that Heap's visual analytics tools are particularly effective for analyzing user behavior, making it easier to identify areas for improvement. One user stated, "Heap's visual analytics tools make it easy to analyze user behavior," which showcases its analytical capabilities.
- According to verified reviews, Pendo's customer support is frequently praised for being responsive and helpful. Users appreciate the assistance they receive, with one noting, "I appreciate their customer support, which is excellent and responsive," highlighting the importance of support in user satisfaction.
- G2 reviewers report that while Heap offers strong custom event tracking capabilities, Pendo's overall analytics features are perceived as more robust. Users have expressed that Pendo provides a 360-degree view of user interactions, which can be crucial for businesses looking to optimize their products.
- Users say that Heap's quick implementation process is a significant advantage, with many noting that after the initial setup, they can easily access the data they need without ongoing configuration. This ease of setup is a key factor for teams looking to minimize downtime and maximize productivity.
Pricing
Entry-Level Pricing
Heap
Free
Free
10000 Sessions Per Month
Find product-market fit
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources
Pendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
Free Trial
Heap
Free Trial is available
Pendo
Free Trial is available
Ratings
Meets Requirements
8.6
856
8.5
1,191
Ease of Use
8.1
866
8.2
1,205
Ease of Setup
8.5
314
7.9
563
Ease of Admin
8.6
317
8.4
555
Quality of Support
8.7
679
8.5
1,040
Has the product been a good partner in doing business?
8.8
299
8.9
531
Product Direction (% positive)
8.7
795
8.5
1,106
Features by Category
Metrics
8.6
397
8.7
453
8.4
365
8.7
471
8.3
327
8.4
419
9.0
398
8.8
464
8.8
391
8.5
421
8.0
305
8.2
394
8.1
279
8.2
358
8.7
347
8.2
334
8.7
368
8.3
394
Reporting
8.6
365
8.4
462
8.0
293
8.5
426
8.7
330
8.7
436
8.3
358
8.7
467
8.2
205
7.8
261
8.4
225
8.1
284
8.3
375
8.2
449
Other
8.4
339
8.7
437
8.0
185
8.0
306
7.6
192
7.5
262
8.2
214
7.9
271
8.1
149
7.3
196
8.0
45
8.5
340
7.9
47
8.2
297
Agentic AI - Digital Analytics
Not enough data
6.1
11
Not enough data
6.3
13
Not enough data
6.1
12
Not enough data
6.1
12
Administration
8.4
274
8.1
376
8.6
99
7.9
296
8.6
412
8.8
421
8.7
388
8.5
453
User Identification
8.1
41
7.9
109
8.6
94
8.5
136
8.5
68
8.0
103
Tracking & Reporting
8.6
102
8.5
125
8.4
93
8.5
131
8.1
80
8.3
108
8.1
97
8.5
141
8.2
96
8.6
133
8.4
90
8.7
137
Metrics
8.3
65
8.8
83
7.9
51
8.4
64
8.0
56
8.4
72
8.2
57
8.3
69
8.4
68
8.4
66
User Behavior
9.4
83
9.1
23
9.0
73
8.1
23
9.0
69
8.6
23
A/B Testing
9.1
52
7.5
20
8.9
24
7.2
20
9.3
61
8.8
21
9.3
44
6.9
20
Visitor Information
9.3
66
8.0
22
8.9
61
8.1
20
Agentic AI - Session Replay
Not enough data
7.7
5
User Analysis
Not enough data
8.6
343
Not enough data
8.4
389
User Support
Not enough data
8.5
389
Not enough data
7.6
207
Not enough data
8.0
294
Walkthrough Type
Not enough data
8.1
297
Not enough data
8.6
364
Platform Basics - Digital Adoption Platform
Not enough data
8.5
19
Not enough data
8.9
20
Analytics - Digital Adoption Platform
Not enough data
9.0
20
Functions - Digital Adoption Platform
Not enough data
8.6
19
Not enough data
9.0
20
Agentic AI - Digital Adoption Platform
Not enough data
6.5
11
Product Analytics
8.3
300
8.6
579
8.7
358
8.7
612
8.5
327
8.6
590
8.7
352
8.2
502
7.9
105
8.0
410
8.4
223
8.2
442
7.8
92
8.0
402
8.3
254
7.9
444
Agentic AI - Product Analytics
Not enough data
6.6
25
Not enough data
6.9
25
Not enough data
6.9
24
Not enough data
7.5
23
Analytics
8.6
85
Not enough data
8.4
87
Not enough data
8.6
83
Not enough data
8.2
69
Not enough data
7.8
72
Not enough data
7.3
49
Not enough data
Administration
8.1
69
Not enough data
8.2
50
Not enough data
8.5
65
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.2
30
Not enough data
9.2
31
Not enough data
Platform Data
9.1
32
Not enough data
8.7
34
Not enough data
9.2
33
Not enough data
8.9
33
Not enough data
Platform Additional Functionality
9.2
33
Not enough data
8.9
31
Not enough data
7.9
15
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
8.7
18
Not enough data
9.1
23
Not enough data
9.0
26
Not enough data
9.3
25
Not enough data
Process Management
9.1
23
Not enough data
9.1
23
Not enough data
9.4
26
Not enough data
9.3
25
Not enough data
System Management
9.4
20
Not enough data
9.3
14
Not enough data
Communication
Not enough data
8.1
324
Not enough data
7.9
306
Not enough data
8.1
306
Planning
Not enough data
7.1
230
Not enough data
7.1
222
Not enough data
6.6
197
Not enough data
7.6
234
Not enough data
7.2
209
Workflow Management
Not enough data
7.3
242
Not enough data
7.6
250
Not enough data
6.7
197
Not enough data
7.0
209
Metrics
8.3
65
8.8
83
7.9
51
8.4
64
8.0
56
8.4
72
8.2
57
8.3
69
8.4
68
8.4
66
Variation Testing
8.5
37
8.3
54
Feature Not Available
7.8
55
8.7
45
8.1
59
8.6
45
8.4
66
8.3
43
8.1
63
8.2
29
7.9
56
Reporting
8.4
64
8.6
84
8.2
65
8.6
87
Personalization
Feature Not Available
8.6
74
Feature Not Available
8.7
73
8.3
38
8.9
66
Administration
8.1
52
8.0
75
7.8
15
8.1
66
8.5
62
8.5
85
8.9
63
8.6
91
Categories
Categories
Shared Categories
Heap and Pendo are categorized as Product Analytics, Session Replay, Mobile App Analytics, Mobile App Optimization, and Digital Analytics
Unique Categories
Heap is categorized as E-Commerce Analytics, Enterprise Feedback Management, and Customer Journey Analytics
Pendo is categorized as Digital Adoption Platform and Product Management
Reviews
Reviewers' Company Size
Heap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.4%
Information Technology and Services
12.0%
Financial Services
9.0%
Marketing and Advertising
7.6%
Internet
5.4%
Other
49.4%
Computer Software
33.5%
Information Technology and Services
15.5%
Marketing and Advertising
7.2%
Financial Services
4.2%
Hospital & Health Care
3.0%
Other
36.6%
Discussions
Does Heap work with multiple domains or websites?
1 Comment
MM
yes it supports, for instance we have 5 different websites, and you can create each project for each websites and do you analysis, all you need is to just...Read more
Does Heap support multiple projects on the same account?
1 Comment
MM
yes it supports multiple projects, Under the menu accounts, settings u can add multi projects. Read more
Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
1 Comment
MM
It should work for sure, heap will look for user visit on the page, and event actions triggered on the components on the object the present in your page. Read more
Which integrations does Pendo support?
2 Comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How can I participate remotely in a PUG?
1 Comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
How do I change the badge for the resource center
1 Comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
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