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At a Glance
Market Segments
Mid-Market (54.0% of reviews)
Small-Business (60.8% of reviews)
Entry-Level Pricing
Free 10000 Sessions Per Month
Free 1000 Sessions Per Month
Heap
Star Rating
(1,095)4.4 out of 5
Market Segments
Mid-Market (54.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10000 Sessions Per Month
Browse all 4 pricing plansLogRocket
Star Rating
(2,244)4.6 out of 5
Market Segments
Small-Business (60.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1000 Sessions Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Heap | by Contentsquare excels in Click Tracking with a score of 9.4, while LogRocket's score of 8.9 indicates it may not be as robust in this area. Reviewers mention that Heap's ability to capture user interactions in real-time provides deeper insights into user behavior.
- Reviewers mention that Heap's Eye Tracking feature scores significantly higher at 9.1 compared to LogRocket's 6.9. Users say this capability allows for a more nuanced understanding of user engagement, which is crucial for optimizing user experience.
- G2 users highlight that Heap's Standard Event Tracking is rated at 9.0, outperforming LogRocket's 8.8. Users report that this feature allows for more comprehensive tracking of user actions, making it easier to analyze user journeys effectively.
- Users on G2 mention that LogRocket shines in Session Replays, scoring 9.4, which is a critical feature for debugging and understanding user interactions. In contrast, Heap's performance in this area is not highlighted as strongly, indicating a potential gap for users focused on session analysis.
- Reviewers say that Heap's Dynamic Segmentation feature is rated at 9.2, which allows for more tailored user experiences. LogRocket, while effective, does not emphasize this feature as strongly, with users noting that it may limit their ability to segment users effectively.
- Users report that LogRocket's Error and Bug Tracking feature scores 8.7, which is essential for developers looking to maintain application performance. Heap's lower emphasis on this area suggests that users may find LogRocket more suitable for development-focused analytics.
Pricing
Entry-Level Pricing
Heap
Free
Free
10000 Sessions Per Month
Find product-market fit
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources
LogRocket
FREE FOREVER
Free
1000 Sessions Per Month
- Core LogRocket features
- 3 seats
- 1-month data retention
Free Trial
Heap
Free Trial is available
LogRocket
Free Trial is available
Ratings
Meets Requirements
8.6
857
8.9
1,976
Ease of Use
8.1
866
8.7
2,013
Ease of Setup
8.5
314
9.0
1,063
Ease of Admin
8.6
317
9.1
663
Quality of Support
8.7
680
8.9
1,265
Has the product been a good partner in doing business?
8.8
299
9.1
584
Product Direction (% positive)
8.7
795
9.0
1,935
Features by Category
Metrics
8.6
397
8.9
330
8.4
365
8.5
304
8.3
327
8.2
292
9.0
398
8.7
306
8.8
391
8.4
290
8.0
305
7.9
271
8.1
279
8.0
260
8.7
347
8.0
258
8.7
368
8.0
264
Reporting
8.6
365
8.6
306
8.0
293
8.0
272
8.7
330
8.0
274
8.3
358
7.9
268
8.2
205
7.8
256
8.4
225
8.0
258
8.3
375
8.3
275
Other
8.4
339
8.5
279
8.0
185
8.1
251
7.6
192
8.3
259
8.2
214
7.6
229
8.1
149
7.3
152
8.0
45
Feature Not Available
7.9
47
7.8
231
Agentic AI - Digital Analytics
Not enough data
7.2
18
Not enough data
6.8
18
Not enough data
6.8
18
Not enough data
6.9
18
Administration
8.4
274
8.2
319
8.6
99
8.3
313
8.6
412
8.7
362
8.7
388
8.3
342
User Identification
8.1
41
Not enough data
8.6
94
Not enough data
8.5
68
Not enough data
Tracking & Reporting
8.6
102
Not enough data
8.4
93
Not enough data
8.1
80
Not enough data
8.1
97
Not enough data
8.2
96
Not enough data
8.4
90
Not enough data
Metrics
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Not enough data
User Behavior
9.4
83
8.9
1221
|
Verified
9.0
73
8.7
1202
|
Verified
9.0
69
7.9
1095
|
Verified
A/B Testing
9.1
52
8.4
1148
|
Verified
8.9
24
7.1
855
9.3
61
7.8
972
9.3
44
7.1
862
|
Verified
Visitor Information
9.3
66
8.7
1238
|
Verified
8.9
61
8.3
1200
Agentic AI - Session Replay
Not enough data
7.0
149
Product Analytics
8.3
301
7.7
368
8.7
359
8.3
407
8.5
328
7.5
372
8.7
352
7.5
364
7.9
106
7.2
362
8.4
224
7.3
340
7.8
93
Feature Not Available
8.3
255
7.5
354
Agentic AI - Product Analytics
Not enough data
6.2
41
Not enough data
5.9
40
Not enough data
6.4
40
Not enough data
6.2
41
Analytics
8.6
85
Not enough data
8.4
87
Not enough data
8.6
83
Not enough data
8.2
69
Not enough data
7.8
72
Not enough data
7.3
49
Not enough data
Administration
8.1
69
Not enough data
8.2
50
Not enough data
8.5
65
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bug Reporting
Not enough data
8.0
776
Not enough data
7.8
730
Not enough data
7.6
723
Bug Monitoring
Not enough data
8.4
842
Not enough data
8.5
873
Not enough data
7.8
841
Agentic AI - Bug Tracking
Not enough data
6.8
63
Not enough data
6.9
63
Not enough data
6.9
61
Platform Basics
9.2
30
Not enough data
9.2
31
Not enough data
Platform Data
9.1
32
Not enough data
8.7
34
Not enough data
9.2
33
Not enough data
8.9
33
Not enough data
Platform Additional Functionality
9.2
33
Not enough data
8.9
31
Not enough data
7.9
15
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.3
380
Not enough data
8.5
393
Not enough data
8.6
396
Not enough data
7.4
333
Not enough data
8.0
337
Response
Not enough data
8.6
416
Not enough data
8.2
369
Not enough data
8.1
371
Agentic AI - Application Performance Monitoring (APM)
Not enough data
6.9
12
Not enough data
6.1
12
Not enough data
6.5
12
Not enough data
6.5
12
Not enough data
7.1
13
Performance
Not enough data
8.7
389
Not enough data
8.2
358
Functionality
Not enough data
7.9
329
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
320
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
8.7
18
Not enough data
9.1
23
Not enough data
9.0
26
Not enough data
9.3
25
Not enough data
Process Management
9.1
23
Not enough data
9.1
23
Not enough data
9.4
26
Not enough data
9.3
25
Not enough data
System Management
9.4
20
Not enough data
9.3
14
Not enough data
Agentic AI - Heatmap Tools
Not enough data
6.9
17
Not enough data
7.5
17
Not enough data
7.1
16
Not enough data
7.0
16
Not enough data
7.6
15
Not enough data
7.3
16
Analysis
Not enough data
7.8
191
Not enough data
8.0
191
Not enough data
7.7
186
Not enough data
7.9
189
Not enough data
8.3
198
Reporting
Not enough data
8.5
213
Not enough data
9.4
221
Not enough data
8.9
205
Not enough data
8.0
195
Metrics
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Not enough data
Variation Testing
8.5
37
Feature Not Available
Feature Not Available
Feature Not Available
8.7
45
7.7
78
8.6
45
Feature Not Available
8.3
43
Feature Not Available
8.2
29
Feature Not Available
Reporting
8.4
64
8.0
152
8.2
65
8.3
158
Personalization
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.3
38
8.3
124
Administration
8.1
52
8.5
131
7.8
15
8.6
128
8.5
62
8.8
139
8.9
63
8.6
134
Categories
Categories
Shared Categories
Heap and LogRocket are categorized as Product Analytics, Session Replay, Mobile App Optimization, and Digital Analytics
Unique Categories
Heap is categorized as E-Commerce Analytics, Mobile App Analytics, Enterprise Feedback Management, and Customer Journey Analytics
LogRocket is categorized as Application Performance Monitoring (APM), Heatmap Tools, and Bug Tracking
Reviews
Reviewers' Company Size
Heap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogRocket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.5%
Information Technology and Services
12.0%
Financial Services
9.0%
Marketing and Advertising
7.6%
Internet
5.4%
Other
49.3%
Computer Software
28.8%
Information Technology and Services
13.0%
Financial Services
11.1%
Marketing and Advertising
2.5%
Insurance
2.2%
Other
42.4%
Discussions
Does Heap work with multiple domains or websites?
1 Comment
MM
yes it supports, for instance we have 5 different websites, and you can create each project for each websites and do you analysis, all you need is to just...Read more
Does Heap support multiple projects on the same account?
1 Comment
MM
yes it supports multiple projects, Under the menu accounts, settings u can add multi projects. Read more
Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
1 Comment
MM
It should work for sure, heap will look for user visit on the page, and event actions triggered on the components on the object the present in your page. Read more
Is there a way to initialize Logrocket to update the user's name?
3 Comments
BB
Yes, you can do this:
LogRocket.identify(username, {
name,
email: username,
});Read more
How could I use session recording within an automated selenium test to generate user manuals?
1 Comment
LD
question
Read more
What are the best practices when it comes to masking or excluding the data from collection?
1 Comment
CK
Hi Bakul, great question! We would recommend hiding any sensitive user information such as passwords, credit card information, and personal data.
If you...Read more
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