Compare Heap and LogRocket 
Featured Products
At a Glance
Market Segments
Mid-Market (54.0% of reviews)
Small-Business (60.3% of reviews)
Entry-Level Pricing
Free 10000 Sessions Per Month
Free 1000 Sessions Per Month
Heap
Star Rating
(1,098)4.4 out of 5
Market Segments
Mid-Market (54.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10000 Sessions Per Month
Browse all 4 pricing plansLogRocket
Star Rating
(2,324)4.6 out of 5
Market Segments
Small-Business (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1000 Sessions Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LogRocket excels in session replay capabilities, with users appreciating the ability to easily browse through sessions organized by time and user name. This feature allows teams to quickly identify user behavior and issues, making it a strong choice for those focused on user experience.
- Users say Heap shines in its ease of use, with many highlighting its seamless integration of product and website data. Reviewers have noted that after the initial setup, they can effortlessly search for events and analyze user interactions without needing to plan ahead, which enhances their workflow.
- According to verified reviews, LogRocket's setup process is praised for being straightforward, making it ideal for new projects. Users appreciate the free starter plan that allows them to track user actions and identify critical errors without a significant upfront investment.
- Reviewers mention that Heap supports a culture of learning and collaboration, with users enjoying the friendly work environment it fosters. This aspect can be particularly beneficial for teams looking to grow their skills while working on real projects.
- G2 reviewers highlight that while Heap has strong capabilities in standard event tracking, LogRocket offers a more comprehensive session replay experience, which is crucial for understanding user interactions in detail. This difference can influence teams' decisions based on their specific analytics needs.
- Users report that both products offer free entry-level pricing, but LogRocket's recent user feedback indicates a more robust support system, with users feeling that it effectively addresses their needs and concerns, enhancing their overall satisfaction with the product.
Pricing
Entry-Level Pricing
Heap
Free
Free
10000 Sessions Per Month
Find product-market fit
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources
LogRocket
FREE FOREVER
Free
1000 Sessions Per Month
- Core LogRocket features
- 3 seats
- 1-month data retention
Free Trial
Heap
Free Trial is available
LogRocket
Free Trial is available
Ratings
Meets Requirements
8.5
858
8.9
2,052
Ease of Use
8.1
868
8.7
2,092
Ease of Setup
8.5
316
9.0
1,123
Ease of Admin
8.6
317
9.1
678
Quality of Support
8.7
681
8.9
1,310
Has the product been a good partner in doing business?
8.8
299
9.1
594
Product Direction (% positive)
8.7
797
8.9
2,010
Features by Category
Metrics
8.6
397
8.9
331
8.4
365
8.5
306
8.3
327
8.2
293
9.0
398
8.7
307
8.8
391
8.4
291
8.0
305
7.9
272
8.1
279
8.0
261
8.7
347
8.0
259
8.7
368
8.0
266
Reporting
8.6
365
8.6
307
8.0
293
8.0
273
8.7
330
8.0
276
8.3
358
7.9
269
8.2
205
7.8
258
8.4
225
8.1
259
8.3
375
8.3
276
Other
8.4
339
8.5
279
8.0
185
8.1
252
7.6
192
8.3
260
8.2
214
7.7
230
8.1
149
7.3
153
8.0
45
Feature Not Available
7.9
47
7.8
233
Agentic AI - Digital Analytics
Not enough data
7.2
18
Not enough data
6.8
18
Not enough data
6.8
18
Not enough data
6.9
18
Administration
8.4
274
8.2
321
8.6
99
8.3
314
8.6
412
8.7
362
8.7
388
8.3
343
User Identification
8.1
41
Not enough data
8.6
94
Not enough data
8.5
68
Not enough data
Tracking & Reporting
8.6
102
Not enough data
8.4
93
Not enough data
8.1
80
Not enough data
8.1
97
Not enough data
8.2
96
Not enough data
8.4
90
Not enough data
Metrics
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Not enough data
User Behavior
9.4
83
8.9
1235
|
Verified
9.0
73
8.7
1205
|
Verified
9.0
69
8.0
1110
|
Verified
A/B Testing
9.1
52
8.5
1200
|
Verified
8.9
24
7.0
856
9.3
61
7.8
994
9.3
44
7.1
863
|
Verified
Visitor Information
9.3
66
8.7
1252
|
Verified
8.9
61
8.3
1215
Agentic AI - Session Replay
Not enough data
7.1
153
Product Analytics
8.3
300
7.7
368
8.7
359
8.3
407
8.5
327
7.5
372
8.7
352
7.5
364
7.9
105
7.2
362
8.4
223
7.3
340
7.8
92
Feature Not Available
8.3
255
7.5
355
Agentic AI - Product Analytics
Not enough data
6.2
41
Not enough data
6.0
41
Not enough data
6.4
40
Not enough data
6.2
41
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.6
85
Not enough data
8.4
87
Not enough data
8.6
83
Not enough data
8.2
69
Not enough data
7.8
72
Not enough data
7.3
49
Not enough data
Administration
8.1
69
Not enough data
8.2
50
Not enough data
8.5
65
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bug Reporting
Not enough data
8.0
776
Not enough data
7.8
730
Not enough data
7.6
724
Bug Monitoring
Not enough data
8.4
844
Not enough data
8.5
874
Not enough data
7.8
841
Agentic AI - Bug Tracking
Not enough data
6.8
63
Not enough data
6.9
63
Not enough data
6.9
61
Platform Basics
9.2
30
Not enough data
9.2
31
Not enough data
Platform Data
9.1
32
Not enough data
8.7
34
Not enough data
9.2
33
Not enough data
8.9
33
Not enough data
Platform Additional Functionality
9.2
33
Not enough data
8.9
31
Not enough data
7.9
15
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.3
380
Not enough data
8.5
393
Not enough data
8.6
396
Not enough data
7.4
333
Not enough data
8.0
337
Response
Not enough data
8.6
416
Not enough data
8.2
369
Not enough data
8.1
371
Agentic AI - Application Performance Monitoring (APM)
Not enough data
6.9
12
Not enough data
6.1
12
Not enough data
6.5
12
Not enough data
6.5
12
Not enough data
7.1
13
Performance
Not enough data
8.7
389
Not enough data
8.2
358
Functionality
Not enough data
7.9
329
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
320
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
8.7
18
Not enough data
9.1
23
Not enough data
9.0
26
Not enough data
9.3
25
Not enough data
Process Management
9.1
23
Not enough data
9.1
23
Not enough data
9.4
26
Not enough data
9.3
25
Not enough data
System Management
9.4
20
Not enough data
9.3
14
Not enough data
Agentic AI - Heatmap Tools
Not enough data
6.9
17
Not enough data
7.5
17
Not enough data
7.1
16
Not enough data
7.0
16
Not enough data
7.6
15
Not enough data
7.3
16
Analysis
Not enough data
7.8
193
Not enough data
8.0
191
Not enough data
7.7
186
Not enough data
7.9
189
Not enough data
8.3
198
Reporting
Not enough data
8.5
213
Not enough data
9.4
222
Not enough data
8.9
205
Not enough data
8.0
195
Metrics
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Not enough data
Variation Testing
8.5
37
Feature Not Available
Feature Not Available
Feature Not Available
8.7
45
7.8
79
8.6
45
Feature Not Available
8.3
43
Feature Not Available
8.2
29
Feature Not Available
Reporting
8.4
64
8.0
153
8.2
65
8.3
159
Personalization
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.3
38
8.3
125
Administration
8.1
52
8.5
132
7.8
15
8.6
129
8.5
62
8.8
140
8.9
63
8.6
134
Categories
Categories
Shared Categories
Heap and LogRocket are categorized as Product Analytics, Session Replay, Mobile App Optimization, and Digital Analytics
Unique Categories
Heap is categorized as E-Commerce Analytics, Mobile App Analytics, Enterprise Feedback Management, and Customer Journey Analytics
LogRocket is categorized as Application Performance Monitoring (APM), Heatmap Tools, and Bug Tracking
Reviews
Reviewers' Company Size
Heap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogRocket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.5%
Information Technology and Services
12.1%
Financial Services
9.0%
Marketing and Advertising
7.6%
Internet
5.4%
Other
49.3%
Computer Software
28.7%
Information Technology and Services
13.0%
Financial Services
11.1%
Marketing and Advertising
2.5%
Insurance
2.3%
Other
42.4%
Discussions
Does Heap work with multiple domains or websites?
1 Comment
MM
yes it supports, for instance we have 5 different websites, and you can create each project for each websites and do you analysis, all you need is to just...Read more
Does Heap support multiple projects on the same account?
1 Comment
MM
yes it supports multiple projects, Under the menu accounts, settings u can add multi projects. Read more
Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
1 Comment
MM
It should work for sure, heap will look for user visit on the page, and event actions triggered on the components on the object the present in your page. Read more
Is there a way to initialize Logrocket to update the user's name?
3 Comments
BB
Yes, you can do this:
LogRocket.identify(username, {
name,
email: username,
});Read more
What is LogRocket used for?
2 Comments
Official Response from LogRocket
LogRocket’s AI-powered platform helps its 3,000+ global customers provide an optimal user experience every time.
What is LogRocket?: LogRocket is an...Read more
How could I use session recording within an automated selenium test to generate user manuals?
1 Comment
LD
question
Read more
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