# Heap, Hotjar vs Lucky Orange Comparison

| | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 1,097 | 342 | 367 | 
| **Largest Market Segment** | Mid-Market (54.1% of reviews) | Small-Business (52.4% of reviews) | Small-Business (85.8% of reviews) | 
| **Entry Level Price** | Free 10000 Sessions Per Month | Free 35 Daily sessions | $0.00 Per Month | 

---
## Top Pros & Cons

### Heap

Pros:
- Ease of Use (7 reviews)
- Insights (5 reviews)

Cons:
- Data Inaccuracy (4 reviews)
- Data Management Issues (3 reviews)

### Hotjar

Pros:
- Ease of Use (12 reviews)
- Features (10 reviews)

Cons:
- Limitations (5 reviews)
- Missing Features (4 reviews)

### Lucky Orange

Pros:
- Insights (39 reviews)
- Session Replay (35 reviews)

Cons:
- Recording Issues (14 reviews)
- Expensive (12 reviews)

---
## Ratings Comparison
| Rating | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
  | **Meets Requirements** | 8.6 (857 reviews) | 8.6 (265 reviews) | 8.9 (316 reviews) | 
  | **Ease of Use** | 8.1 (867 reviews) | 8.9 (268 reviews) | 8.9 (322 reviews) | 
  | **Ease of Setup** | 8.5 (315 reviews) | 9.0 (129 reviews) | 9.2 (253 reviews) | 
  | **Ease of Admin** | 8.6 (317 reviews) | 8.9 (120 reviews) | 9.2 (164 reviews) | 
  | **Quality of Support** | 8.7 (680 reviews) | 8.5 (181 reviews) | 9.1 (259 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (299 reviews) | 8.7 (107 reviews) | 9.2 (154 reviews) | 
  | **Product Direction (% positive)** | 8.7 (796 reviews) | 8.2 (260 reviews) | 9.0 (312 reviews) | 

---
## Pricing

### Heap

#### Entry-Level Pricing

Plan: Free

Price: Free 10000 Sessions Per Month

Description: Find product-market fit

Key Features:
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources

[Browse all 4 editions](https://www.g2.com/products/heap/pricing)

#### Free Trial

Yes

### Hotjar

#### Entry-Level Pricing

Plan: Observe Basic

Price: Free 35 Daily sessions

Description: Visualize user behavior with Heatmaps and see what your users see with Recordings.

Key Features:
- Automatic data capture
- Unlimited heatmaps
- Up to 1,050 sessions/month

[Browse all 12 editions](https://www.g2.com/products/hotjar/pricing)

#### Free Trial

Yes

### Lucky Orange

#### Entry-Level Pricing

Plan: Free

Price: $0.00 Per Month

Description: Full access to get started

Key Features:
- 100 monthly sessions
- 1 website
- Unlimited team members

[Browse all 8 editions](https://www.g2.com/products/lucky-orange/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Digital Analytics

| Product | Score | Reviews |
|---|---|---|
| **Heap** | 8.3/10 | 564 |
| **Hotjar** | 8.6/10 | 186 |
| **Lucky Orange** | 8.0/10 | 129 |

#### Metrics

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Sessions - Digital Analytics** | 8.6 (397 reviews) | 8.7 (26 reviews) | 8.8 (105 reviews) | 
| **Engagement** | 8.4 (365 reviews) | 9.1 (28 reviews) | 8.7 (102 reviews) | 
| **Entry and Exit Pages** | 8.3 (327 reviews) | 9.0 (25 reviews) | 8.7 (103 reviews) | 
| **Standard Event Tracking** | 9.0 (398 reviews) | 9.1 (24 reviews) | 8.7 (101 reviews) | 
| **Custom Event Tracking** | 8.8 (391 reviews) | 8.8 (20 reviews) | 8.0 (91 reviews) | 
| **Retention** | 8.0 (305 reviews) | 8.6 (19 reviews) | 7.8 (56 reviews) | 
| **Return** | 8.1 (279 reviews) | 8.8 (18 reviews) | 7.7 (46 reviews) | 
| **Conversions** | 8.7 (347 reviews) | 9.0 (21 reviews) | 8.3 (94 reviews) | 
| **Funnels** | 8.7 (368 reviews) | 9.0 (27 reviews) | 8.2 (92 reviews) | 

#### Reporting

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Real-Time Reporting** | 8.6 (365 reviews) | Feature Not Available | 9.1 (106 reviews) | 
| **Trending** | 8.0 (293 reviews) | 9.0 (20 reviews) | 8.5 (89 reviews) | 
| **Retroactive Reporting** | 8.7 (330 reviews) | Feature Not Available | Feature Not Available | 
| **Segmentation** | 8.3 (358 reviews) | 8.1 (20 reviews) | 8.2 (91 reviews) | 
| **Mobile Reporting** | 8.2 (205 reviews) | 8.6 (20 reviews) | 8.0 (88 reviews) | 
| **Unification Across Devices** | 8.4 (225 reviews) | 8.2 (17 reviews) | 8.0 (84 reviews) | 
| **Custom Reports and Dashboards** | 8.3 (375 reviews) | 8.9 (22 reviews) | 8.2 (91 reviews) | 

#### Other

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **User Data** | 8.4 (339 reviews) | 8.1 (25 reviews) | 8.0 (90 reviews) | 
| **Site Search Reporting** | 8.0 (185 reviews) | Feature Not Available | Feature Not Available | 
| **Load Time Monitoring** | 7.6 (192 reviews) | Feature Not Available | 7.4 (45 reviews) | 
| **Campaign Tracking** | 8.2 (214 reviews) | 7.8 (18 reviews) | 7.5 (82 reviews) | 
| **E-Commerce** | 8.1 (149 reviews) | 8.1 (15 reviews) | 7.6 (85 reviews) | 
| **Promotional Messages** | 8.0 (45 reviews) | Feature Not Available | 7.4 (78 reviews) | 
| **Administration Alerts** | 7.9 (47 reviews) | Feature Not Available | Feature Not Available | 

#### Agentic AI - Digital Analytics

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Not enough data | 5.5 (7 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 5.5 (7 reviews) | 

#### Administration

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **API / Integrations** | 8.4 (274 reviews) | 8.2 (70 reviews) | 8.1 (88 reviews) | 
| **QA Testing** | 8.6 (99 reviews) | Feature Not Available | Feature Not Available | 
| **Performance and Reliability** | 8.6 (412 reviews) | 8.9 (140 reviews) | 8.5 (103 reviews) | 
| **User, Role, and Access Management** | 8.7 (388 reviews) | 8.9 (140 reviews) | 8.5 (100 reviews) | 

### Mobile App Analytics

| Product | Score | Reviews |
|---|---|---|
| **Heap** | 8.3/10 | 118 |
| **Hotjar** | N/A | N/A |
| **Lucky Orange** | N/A | N/A |

#### User Identification

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Demographics** | 8.1 (41 reviews) | Not enough data | Not enough data | 
| **User Segmentation** | 8.6 (94 reviews) | Not enough data | Not enough data | 
| **Geolocation** | 8.5 (68 reviews) | Not enough data | Not enough data | 

#### Tracking & Reporting

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Custom Event Tracking** | 8.6 (102 reviews) | Not enough data | Not enough data | 
| **Real-Time Insights** | 8.4 (93 reviews) | Not enough data | Not enough data | 
| **Attribution** | 8.1 (80 reviews) | Not enough data | Not enough data | 
| **Dashboard** | 8.1 (97 reviews) | Not enough data | Not enough data | 
| **User Path Tracking** | 8.2 (96 reviews) | Not enough data | Not enough data | 
| **User Activity History** | 8.4 (90 reviews) | Not enough data | Not enough data | 

#### Metrics

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Engagement** | 8.3 (65 reviews) | Not enough data | Not enough data | 
| **Exit Tracking** | 7.9 (51 reviews) | Not enough data | Not enough data | 
| **Retention** | 8.0 (56 reviews) | Not enough data | Not enough data | 
| **Return** | 8.2 (57 reviews) | Not enough data | Not enough data | 
| **Conversions** | 8.4 (68 reviews) | Not enough data | Not enough data | 

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Heap** | N/A | N/A |
| **Hotjar** | 8.6/10 | 65 |
| **Lucky Orange** | N/A | N/A |

#### User Response Methods

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Survey** | Not enough data | 8.9 (49 reviews) ✓ Verified | Not enough data | 
| **Video Snippets** | Not enough data | 8.9 (42 reviews) ✓ Verified | Not enough data | 
| **Video Interview** | Not enough data | 8.8 (15 reviews) | Not enough data | 
| **Photo Submission** | Not enough data | 8.7 (26 reviews) | Not enough data | 
| **Text/Notes** | Not enough data | 8.3 (31 reviews) ✓ Verified | Not enough data | 

#### Participant Selection

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **In-App** | Not enough data | Feature Not Available | Not enough data | 
| **In-Store** | Not enough data | Feature Not Available | Not enough data | 
| **On-Site** | Not enough data | 8.6 (37 reviews) ✓ Verified | Not enough data | 
| **Recruitment Pool** | Not enough data | 9.3 (16 reviews) | Not enough data | 

#### Insights

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Analytics** | Not enough data | 8.8 (52 reviews) ✓ Verified | Not enough data | 
| **Collaboration** | Not enough data | 8.6 (39 reviews) ✓ Verified | Not enough data | 
| **Sorting** | Not enough data | 8.5 (40 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 7.7 (5 reviews) | Not enough data | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **Heap** | 9.1/10 | 85 |
| **Hotjar** | 8.7/10 | 99 |
| **Lucky Orange** | 7.8/10 | 160 |

#### User Behavior

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Click Tracking** | 9.4 (83 reviews) | 9.0 (71 reviews) ✓ Verified | 8.9 (148 reviews) ✓ Verified | 
| **Mouse Movement ** | 9.0 (73 reviews) | 8.9 (72 reviews) ✓ Verified | 8.5 (139 reviews) ✓ Verified | 
| **Frustration Tracking** | 9.0 (69 reviews) | 8.6 (53 reviews) ✓ Verified | 8.2 (129 reviews) ✓ Verified | 

#### A/B Testing 

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Error and Bug Tracking** | 9.1 (52 reviews) | 9.1 (36 reviews) ✓ Verified | 7.3 (119 reviews) ✓ Verified | 
| **Split URL Testing** | 8.9 (24 reviews) | 8.8 (36 reviews) | 6.5 (64 reviews) | 
| **Data Analysis** | 9.3 (61 reviews) | 8.7 (55 reviews) ✓ Verified | 7.9 (58 reviews) | 
| **Notes** | 9.3 (44 reviews) | 8.8 (36 reviews) ✓ Verified | 7.8 (115 reviews) ✓ Verified | 

#### Visitor Information

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **User Identification** | 9.3 (66 reviews) | 7.6 (46 reviews) ✓ Verified | 7.7 (136 reviews) ✓ Verified | 
| **Search Box** | 8.9 (61 reviews) | 8.7 (41 reviews) | 7.8 (115 reviews) | 

#### Agentic AI - Session Replay

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | 8.8 (7 reviews) | Feature Not Available | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Heap** | 8.3/10 | 413 |
| **Hotjar** | N/A | N/A |
| **Lucky Orange** | 8.4/10 | 58 |

#### Product Analytics

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Account-Level Analytics** | 8.3 (299 reviews) | Not enough data | Feature Not Available | 
| **User-Level Analytics** | 8.7 (358 reviews) | Not enough data | 8.5 (48 reviews) | 
| **Segmentation** | 8.5 (326 reviews) | Not enough data | 8.1 (42 reviews) | 
| **Funnels** | 8.7 (351 reviews) | Not enough data | 8.3 (46 reviews) | 
| **Alerts** | 7.9 (104 reviews) | Feature Not Available | 7.7 (41 reviews) | 
| **Multi-Product Analytics** | 8.4 (222 reviews) | Feature Not Available | Feature Not Available | 
| **User Scoring** | 7.8 (91 reviews) | Feature Not Available | Feature Not Available | 
| **Integrations** | 8.3 (254 reviews) | Not enough data | 7.6 (38 reviews) | 

#### Agentic AI - Product Analytics

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Behavioral Analytics - Product Analytics

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 10.0 (5 reviews) | 
| **Account level Analytics** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **User scoring** | Not enough data | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | Not enough data | 

### E-Commerce Analytics

| Product | Score | Reviews |
|---|---|---|
| **Heap** | 8.2/10 | 95 |
| **Hotjar** | 7.8/10 | 9 |
| **Lucky Orange** | 7.0/10 | 42 |

#### Analytics

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Reports** | 8.6 (85 reviews) | 7.8 (9 reviews) | 8.4 (23 reviews) | 
| **Dashboard** | 8.4 (87 reviews) | 8.1 (9 reviews) | 8.2 (41 reviews) | 
| **Web Analytics** | 8.6 (83 reviews) | 9.1 (9 reviews) | 8.5 (42 reviews) | 
| **Campaign Tracking** | 8.2 (69 reviews) | 7.8 (6 reviews) | 7.5 (40 reviews) | 
| **Customer Demographics** | 7.8 (72 reviews) | 8.6 (7 reviews) | 7.4 (41 reviews) | 
| **Predictive Analytics** | 7.3 (49 reviews) | Feature Not Available | Feature Not Available | 

#### Administration

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Data Storage** | 8.1 (69 reviews) | 7.6 (7 reviews) | 7.4 (40 reviews) | 
| **A/B Testing** | 8.2 (50 reviews) | 5.7 (5 reviews) | 7.0 (39 reviews) | 
| **Integrations** | 8.5 (65 reviews) | 8.8 (8 reviews) | 7.7 (38 reviews) | 

#### Generative AI

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 6.7 (5 reviews) | 6.0 (30 reviews) | 

#### Agentic AI - E-Commerce Analytics

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 5.5 (13 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.5 (13 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 6.3 (13 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 5.5 (13 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 6.8 (14 reviews) | 

### Digital Experience Monitoring (DEM)

| Product | Score | Reviews |
|---|---|---|
| **Heap** | N/A | N/A |
| **Hotjar** | 8.9/10 | 10 |
| **Lucky Orange** | N/A | N/A |

#### Experience

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Real-Time Monitoring** | Not enough data | 9.0 (10 reviews) | Not enough data | 
| **Session Replay** | Not enough data | 9.2 (10 reviews) | Not enough data | 
| **Behavioral Analysis** | Not enough data | 9.0 (10 reviews) | Not enough data | 

#### Agentic AI - Digital Experience Monitoring (DEM)

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Management

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Content Management** | Not enough data | Feature Not Available | Not enough data | 
| **Alerts** | Not enough data | Feature Not Available | Not enough data | 
| **Budget Analysis** | Not enough data | Feature Not Available | Not enough data | 

#### Performance

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Uptime Monitoring** | Not enough data | Feature Not Available | Not enough data | 
| **Performance Monitoring** | Not enough data | 8.5 (9 reviews) | Not enough data | 
| **Issue Tracking** | Not enough data | Feature Not Available | Not enough data | 
| **Resource Monitoring** | Not enough data | Feature Not Available | Not enough data | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **Heap** | 8.9/10 | 36 |
| **Hotjar** | N/A | N/A |
| **Lucky Orange** | N/A | N/A |

#### Platform Basics

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Dynamic Segmentation** | 9.2 (30 reviews) | Not enough data | Not enough data | 
| **Journey Optimization** | 9.2 (31 reviews) | Not enough data | Not enough data | 

#### Platform Data

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Journey Reporting** | 9.1 (32 reviews) | Not enough data | Not enough data | 
| **Trends Reporting** | 8.7 (34 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 9.2 (33 reviews) | Not enough data | Not enough data | 
| **Advanced Data Filtering** | 8.9 (33 reviews) | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Journey Mapping** | 9.2 (33 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.9 (31 reviews) | Not enough data | Not enough data | 
| **Automated Alerts** | 7.9 (15 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Customer Journey Analytics

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Heap** | N/A | N/A |
| **Hotjar** | 8.5/10 | 15 |
| **Lucky Orange** | N/A | N/A |

#### Feedback Management

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Tagging** | Not enough data | Feature Not Available | Not enough data | 
| **Segmentation** | Not enough data | 8.7 (10 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | Not enough data | 8.6 (11 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Thematic Analysis** | Not enough data | 8.8 (8 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Feature Not Available | Not enough data | 
| **NPS/CSAT Scoring** | Not enough data | 8.8 (7 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Online Reviews** | Not enough data | Feature Not Available | Not enough data | 
| **Surveys** | Not enough data | 8.7 (9 reviews) | Not enough data | 
| **Social Media** | Not enough data | Feature Not Available | Not enough data | 
| **Customer Service Channels** | Not enough data | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (6 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.0 (5 reviews) | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Heap** | N/A | N/A |
| **Hotjar** | 8.6/10 | 11 |
| **Lucky Orange** | N/A | N/A |

#### Survey Management

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Survey Builder** | Not enough data | 9.3 (7 reviews) | Not enough data | 
| **Question Types** | Not enough data | 8.3 (6 reviews) | Not enough data | 
| **Templates** | Not enough data | Not enough data | Not enough data | 
| **Survey Distribution** | Not enough data | Not enough data | Not enough data | 

#### Survey Customization

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Branching/Skip Logic** | Not enough data | Not enough data | Not enough data | 
| **Branding** | Not enough data | 8.3 (5 reviews) | Not enough data | 
| **Multimedia Support** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Surveys** | Not enough data | Not enough data | Not enough data | 

#### Survey Insights

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.3 (5 reviews) | Not enough data | 
| **BI Tools Integration** | Not enough data | Feature Not Available | Not enough data | 
| **Data Exporting** | Not enough data | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Survey

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Heap** | 9.2/10 | 32 |
| **Hotjar** | N/A | N/A |
| **Lucky Orange** | N/A | N/A |

#### Generative AI

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Survey Management

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Brand Design Consistency** | 8.7 (18 reviews) | Not enough data | Not enough data | 
| **Survey Deployment** | 9.1 (23 reviews) | Not enough data | Not enough data | 
| **Feedback Collection** | 9.0 (26 reviews) | Not enough data | Not enough data | 
| **Device Responsiveness** | 9.3 (25 reviews) | Not enough data | Not enough data | 

#### Process Management

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Feedback Aggregation** | 9.1 (23 reviews) | Not enough data | Not enough data | 
| **Trigger Alerts** | 9.1 (23 reviews) | Not enough data | Not enough data | 
| **Real-Time Analysis** | 9.4 (26 reviews) | Not enough data | Not enough data | 
| **Real-Time Action** | 9.3 (25 reviews) | Not enough data | Not enough data | 

#### System Management

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Security** | 9.4 (20 reviews) | Not enough data | Not enough data | 
| **System Monitoring** | 9.3 (14 reviews) | Not enough data | Not enough data | 

### Software Testing

| Product | Score | Reviews |
|---|---|---|
| **Heap** | N/A | N/A |
| **Hotjar** | N/A | N/A |
| **Lucky Orange** | N/A | N/A |

#### Agentic AI - Software Testing

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Heatmap Tools

| Product | Score | Reviews |
|---|---|---|
| **Heap** | N/A | N/A |
| **Hotjar** | 8.6/10 | 166 |
| **Lucky Orange** | 7.7/10 | 146 |

#### Agentic AI - Heatmap Tools

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Not enough data | 6.0 (15 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Not enough data | 6.0 (15 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 5.4 (15 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 5.8 (15 reviews) | 

#### Analysis

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Conversion Opportunities** | Not enough data | 8.6 (114 reviews) | 8.6 (120 reviews) | 
| **Side-By-Side Analysis** | Not enough data | 8.3 (95 reviews) | 8.4 (120 reviews) | 
| **Mobile Device Analysis** | Not enough data | 8.6 (109 reviews) | 8.3 (130 reviews) | 
| **Data Quantification** | Not enough data | 8.1 (102 reviews) | 8.1 (123 reviews) | 
| **Webpage Element Analysis** | Not enough data | 8.9 (125 reviews) | 8.5 (131 reviews) | 

#### Reporting

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Heat Maps** | Not enough data | 9.3 (153 reviews) | 9.1 (143 reviews) | 
| **Session Replays** | Not enough data | 9.0 (148 reviews) | 8.7 (145 reviews) | 
| **Monitoring** | Not enough data | 8.7 (128 reviews) | 8.9 (136 reviews) | 
| **Data Segmentation** | Not enough data | 7.9 (106 reviews) | 8.3 (121 reviews) | 

### Mobile Analytics

| Product | Score | Reviews |
|---|---|---|
| **Heap** | 8.2/10 | 78 |
| **Hotjar** | N/A | N/A |
| **Lucky Orange** | N/A | N/A |

#### Metrics

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Engagement** | 8.3 (65 reviews) | Not enough data | Not enough data | 
| **Exit Tracking** | 7.9 (51 reviews) | Not enough data | Not enough data | 
| **Retention** | 8.0 (56 reviews) | Not enough data | Not enough data | 
| **Return** | 8.2 (57 reviews) | Not enough data | Not enough data | 
| **Conversions** | 8.4 (68 reviews) | Not enough data | Not enough data | 

### Mobile App Optimization

| Product | Score | Reviews |
|---|---|---|
| **Heap** | 8.4/10 | 80 |
| **Hotjar** | N/A | N/A |
| **Lucky Orange** | N/A | N/A |

#### Variation Testing

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **A/B Testing** | 8.5 (37 reviews) | Not enough data | Not enough data | 
| **WYSIWYG Editor** | Feature Not Available | Not enough data | Not enough data | 
| **Conversion Goal** | 8.7 (45 reviews) | Not enough data | Not enough data | 
| **Percentage of Traffic** | 8.6 (45 reviews) | Not enough data | Not enough data | 
| **Confidence Level** | 8.3 (43 reviews) | Not enough data | Not enough data | 
| **Multivariant Testing** | 8.2 (29 reviews) | Not enough data | Not enough data | 

#### Reporting

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Segmentation** | 8.4 (64 reviews) | Not enough data | Not enough data | 
| **Reports and Dashboards** | 8.2 (65 reviews) | Not enough data | Not enough data | 

#### Personalization

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Standard Targeting** | Feature Not Available | Not enough data | Not enough data | 
| **Custom Targeting** | Feature Not Available | Not enough data | Not enough data | 
| **Data Segmentation** | 8.3 (38 reviews) | Not enough data | Not enough data | 

#### Administration

| Feature | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **API / Integrations** | 8.1 (52 reviews) | Not enough data | Not enough data | 
| **QA Testing** | 7.8 (15 reviews) | Not enough data | Not enough data | 
| **Performance and Reliability** | 8.5 (62 reviews) | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 8.9 (63 reviews) | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [E-Commerce Analytics Software](https://www.g2.com/categories/e-commerce-analytics), [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Session Replay Software](https://www.g2.com/categories/session-replay), [Digital Analytics Software](https://www.g2.com/categories/digital-analytics)

**Unique to Heap (4):** [Mobile App Analytics Tools](https://www.g2.com/categories/mobile-app-analytics), [Mobile App Optimization Software](https://www.g2.com/categories/mobile-app-optimization), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics)

**Unique to Hotjar (6):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Digital Experience Monitoring (DEM) Software](https://www.g2.com/categories/digital-experience-monitoring-dem), [User Research Tools](https://www.g2.com/categories/user-research), [Heatmap Tools](https://www.g2.com/categories/heatmap-tools), [Software Testing Tools](https://www.g2.com/categories/software-testing), [Survey Software](https://www.g2.com/categories/survey)

**Unique to Lucky Orange (1):** [Heatmap Tools](https://www.g2.com/categories/heatmap-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Heap | Hotjar | Lucky Orange | 
|---|---|---|---|
| **Small-Business** | 34.6% | 52.4% | 85.8% | 
| **Mid-Market** | 54.1% | 38.6% | 11.9% | 
| **Enterprise** | 11.3% | 9.1% | 2.3% | 

### By Industry

#### Heap

- **Computer Software:** 16.5%
- **Information Technology and Services:** 12.1%
- **Financial Services:** 9.0%
- **Marketing and Advertising:** 7.6%
- **Internet:** 5.4%
- **Retail:** 4.8%
- **Real Estate:** 3.6%
- **Automotive:** 3.2%
- **Insurance:** 2.3%
- **Leisure, Travel & Tourism:** 2.2%
- **Other:** 33.1%

#### Hotjar

- **Marketing and Advertising:** 15.9%
- **Computer Software:** 14.7%
- **Information Technology and Services:** 11.3%
- **Internet:** 9.4%
- **Retail:** 5.6%
- **Financial Services:** 3.8%
- **Health, Wellness and Fitness:** 3.4%
- **Automotive:** 2.2%
- **Consumer Goods:** 1.9%
- **Furniture:** 1.9%
- **Other:** 30.0%

#### Lucky Orange

- **Retail:** 15.1%
- **Marketing and Advertising:** 8.1%
- **Apparel & Fashion:** 6.4%
- **Consumer Goods:** 5.5%
- **Computer Software:** 5.5%
- **Health, Wellness and Fitness:** 4.1%
- **Financial Services:** 3.2%
- **Luxury Goods & Jewelry:** 2.9%
- **Food & Beverages:** 2.9%
- **Information Technology and Services:** 2.3%
- **Other:** 43.9%

---
## Alternatives

### Alternatives to Heap

- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1049 reviews)
- [Smartlook](https://www.g2.com/products/smartlook/reviews) — 4.6/5 stars (874 reviews)
- [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2360 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1786 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1359 reviews)
- [Kissmetrics](https://www.g2.com/products/kissmetrics/reviews) — 4.1/5 stars (168 reviews)
- [Appier AIRIS (formerly Woopra)](https://www.g2.com/products/appier-airis-formerly-woopra/reviews) — 4.4/5 stars (207 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2895 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)

### Alternatives to Hotjar

- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1049 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)
- [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2360 reviews)
- [Smartlook](https://www.g2.com/products/smartlook/reviews) — 4.6/5 stars (874 reviews)
- [Quantum Metric](https://www.g2.com/products/quantum-metric/reviews) — 4.6/5 stars (271 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1786 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1359 reviews)
- [PostHog](https://www.g2.com/products/posthog/reviews) — 4.5/5 stars (1050 reviews)
- [Plerdy](https://www.g2.com/products/plerdy/reviews) — 4.7/5 stars (317 reviews)

### Alternatives to Lucky Orange

- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1049 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)
- [Smartlook](https://www.g2.com/products/smartlook/reviews) — 4.6/5 stars (874 reviews)
- [Crazy Egg](https://www.g2.com/products/crazy-egg/reviews) — 4.2/5 stars (128 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Contentsquare](https://www.g2.com/products/contentsquare/reviews) — 4.6/5 stars (631 reviews)
- [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2360 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1359 reviews)
- [Plerdy](https://www.g2.com/products/plerdy/reviews) — 4.7/5 stars (317 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2895 reviews)

---
## Top Discussions

### Heap

- Title: [What is the best visualization I can use to track the conversion rate from free trial to paid subscription?](https://www.g2.com/discussions/52214-what-is-the-best-visualization-i-can-use-to-track-the-conversion-rate-from-free-trial-to-paid-subscription) — 1 comment, 1 upvote
  > **Top comment:** "You can Integrate CRM's into Heap for a simplistic view but it relies on identifiers to merge correctly.

The ideal way to do this is to centralize Heap..."
- Title: [How do I know the numbers I'm getting are correct](https://www.g2.com/discussions/34118-how-do-i-know-the-numbers-i-m-getting-are-correct) — 1 comment
  > **Top comment:** "When I am not sure about some number I use to test the event tracking my own session, in the event visualizer you can click debug in Live view it will show..."
- Title: [Do you know of other platforms that provide automatic and retroactive event tracking?](https://www.g2.com/discussions/33720-do-you-know-of-other-platforms-that-provide-automatic-and-retroactive-event-tracking) — 1 comment, 1 upvote
  > **Top comment:** "Pendo"
- Title: [Can Auryc track visitors across multiple sessions?](https://www.g2.com/discussions/can-auryc-track-visitors-across-multiple-sessions) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, Auryc has the ability to track a single user across multiple sessions and even multiple devices.  
"
- Title: [How long can we retain the data?](https://www.g2.com/discussions/how-long-can-we-retain-the-data) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Auryc offers flexible data retention options based upon your specific data, analysis, auditing, and compliance needs.  Some Auryc clients choose to retain..."

### Hotjar

- Title: [Is there a python/Node.js API Client for hotjar?](https://www.g2.com/discussions/is-there-a-python-node-js-api-client-for-hotjar) — 1 comment, 1 upvote
  > **Top comment:** "Wow, I'm really happy that I came across this wonderful company that helped me in making a successful trade and I got all my profits without stressing myself..."
- Title: [What resources are available to customers?](https://www.g2.com/discussions/customer-success-7cf46643-7932-4113-a210-bcb082e9a6d8) — 1 comment, 1 upvote
  > **Top comment:** "Image or video "
- Title: [What feedback tools do you offer?](https://www.g2.com/discussions/feedback-tools) — 1 comment, 1 upvote
  > **Top comment:** "Test Your Mind, Become an Internet marketer? "
- Title: [How is Hotjar different from Google Analytics?](https://www.g2.com/discussions/google-analytics-b0c99bad-90ac-4ec0-95b0-a151d299363c) — 1 comment, 1 upvote
  > **Top comment:** "Hotjar has a better set of advanced tools to get a better look at heatmaps and visitor recordings. Where as Google Analytics majorly focuses on all the..."
- Title: [What is Hotjar?](https://www.g2.com/discussions/hotjar) — 1 comment, 1 upvote
  > **Top comment:** "https://boardsontop.com/longboard-size-chart/"

### Lucky Orange

- Title: [Does lucky orange slow down your site?](https://www.g2.com/discussions/does-lucky-orange-slow-down-your-site) — 3 comments
  > **Top comment:** "It does slow down my site a bit."
- Title: [Is lucky orange safe?](https://www.g2.com/discussions/is-lucky-orange-safe) — 2 comments *(includes official response)*
  > **Top comment:** "Yes! Lucky Orange is safe for you and your visitors. We are compliant with GDPR and CCPA, and we offer privacy and security features out of the box. This..."
- Title: [Is there a mobile app?](https://www.g2.com/discussions/lucky-orange-is-there-a-mobile-app) — 2 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "This is a great suggestion, and I’ve shared it with our development team. In the meantime, have you tried our new app? We released a new and improved Lucky..."
- Title: [What is lucky orange used for?](https://www.g2.com/discussions/what-is-lucky-orange-used-for) — 2 comments
  > **Top comment:** "Understanding user behavior particularly for CRO purposes."
- Title: [How do I get rid of Lucky Orange?](https://www.g2.com/discussions/how-do-i-get-rid-of-lucky-orange) — 1 comment *(includes official response)*
  > **Top comment:** "Here are directions to cancel your account or move to a free plan: https://help-preview.luckyorange.com/article/297-how-to-cancel-your-plan

Once canceled,..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/heap-vs-hotjar-vs-lucky-orange)