Link copied to clipboard # Heap by Contentsquare vs Hotjar by Contentsquare Comparison - What are their main differences? Share [ Export ](/compare/heap-by-contentsquare/hotjar-by-contentsquare/export.csv) Heap by ContentsquareHotjar by Contentsquare[+ Add Product](#) Pricing **Heap by Contentsquare** Free Trial **Contact Us** · Free **Hotjar by Contentsquare** Free Trial **Free** · Experience Analytics: Free **Pricing Insights** from reviews Time to Implement **Heap by Contentsquare** 1 month Based on 105 responses **Hotjar by Contentsquare** 1 month Based on 49 responses Return on Investment **Heap by Contentsquare** 16 months Based on 67 responses **Hotjar by Contentsquare** 11 months5 months sooner Based on 40 responses Perceived Cost **Heap by Contentsquare** $$$$$ **Hotjar by Contentsquare** $$$$$ Average Discount **Heap by Contentsquare** 10%4% more **Hotjar by Contentsquare** 6% ![Heap by Contentsquare](https://images.g2crowd.com/uploads/product/hd_favicon/88d6685d7cf4f7cc4439e35562551831/heap-by-contentsquare.svg "Heap by Contentsquare") ![Hotjar by Contentsquare](https://images.g2crowd.com/uploads/product/hd_favicon/882f58fdd9f66f7fb6f26e4c3ecabed8/hotjar-by-contentsquare.svg "Hotjar by Contentsquare") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Heap by Contentsquare** [ Ease of Use (7) ](https://www.g2.com/products/heap-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=1199149&qs=pros-and-cons#reviews)[ Insights (5) ](https://www.g2.com/products/heap-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=1200886&qs=pros-and-cons#reviews)[ Data Inaccuracy (4) ](https://www.g2.com/products/heap-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=1199036&qs=pros-and-cons#reviews)[ Data Management Issues (3) ](https://www.g2.com/products/heap-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=2230030&qs=pros-and-cons#reviews) **Hotjar by Contentsquare** [ Ease of Use (12) ](https://www.g2.com/products/hotjar-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=1092938&qs=pros-and-cons#reviews)[ Features (10) ](https://www.g2.com/products/hotjar-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=1093527&qs=pros-and-cons#reviews)[ Limitations (5) ](https://www.g2.com/products/hotjar-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=1093143&qs=pros-and-cons#reviews)[ Missing Features (4) ](https://www.g2.com/products/hotjar-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=1094638&qs=pros-and-cons#reviews) Integrations **Heap by Contentsquare** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3546a99a47ca08dac662d31254fb64a9/brevo-brevo.png "Product Avatar Image") Brevo ](https://www.g2.com/products/brevo-brevo/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2b00e05c107c3273cea5264090c3c1d0/snowflake.jpg "Product Avatar Image") Snowflake ](https://www.g2.com/products/snowflake/reviews)[ View all ](https://www.g2.com/products/heap-by-contentsquare/integrations) **Hotjar by Contentsquare** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_bec1afe91426bc6e35b257ba902d889b/contentsquare.png "Product Avatar Image") Contentsquare ](https://www.g2.com/products/contentsquare/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_db11aab8ccb63f5742949ab9955e36bf/google-analytics.png "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7b4119209e6144203235149bd7024c8b/google-tag-manager.jpg "Product Avatar Image") Google Tag Manager ](https://www.g2.com/products/google-tag-manager/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_03c1f82cebedaa47c37976d727ab34f6/lovable.png "Product Avatar Image") Lovable ](https://www.g2.com/products/lovable/reviews)[ View all ](https://www.g2.com/products/hotjar-by-contentsquare/integrations) Screenshots **Heap by Contentsquare** ![Heap by Contentsquare screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/106107/Screenshot-2026-06-04-at-10%282%29.17.46.png) **Hotjar by Contentsquare** ![Hotjar by Contentsquare screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/90852/Screenshot-2026-06-04-at-11.56.05.png) **Ratings** from reviews Meets Requirements **Heap by Contentsquare** 8.6 8.6857 **Hotjar by Contentsquare** 8.6 8.6267 Ease of Use **Heap by Contentsquare** 8.1 8.1867 **Hotjar by Contentsquare** 9.0 9.0270 Ease of Setup **Heap by Contentsquare** 8.5 8.5315 **Hotjar by Contentsquare** 9.0 9.0131 Ease of Admin **Heap by Contentsquare** 8.6 8.6317 **Hotjar by Contentsquare** 8.9 8.9121 Quality of Support **Heap by Contentsquare** 8.7 8.7680 **Hotjar by Contentsquare** 8.6 8.6183 Has the product been a good partner in doing business? **Heap by Contentsquare** 8.8 8.8299 **Hotjar by Contentsquare** 8.7 8.7108 Product Direction (% positive) **Heap by Contentsquare** 8.7 8.7796 **Hotjar by Contentsquare** 8.2 8.2261 **Features** ratings from reviews E-Commerce Analytics[Hide 15 FeaturesShow 15 Features](javascript:void(0);) 8.3 95 7.9 9 Analytics Reports 8.6(won by 0.8) 85 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.8 9 Dashboard 8.4(won by 0.3) 87 8.1 9 Web Analytics 8.6 83 9.1(won by 0.5) 9 (There is a greater than 0.5 difference between this product's rating and its competitors) Campaign Tracking 8.2(won by 0.4) 69 7.8 6 Customer Demographics 7.8 72 8.6(won by 0.8) 7 (There is a greater than 0.5 difference between this product's rating and its competitors) Predictive Analytics Feature Not Available Feature Not Available Administration Data Storage 8.1(won by 0.5) 69 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.6 7 A/B Testing 8.2(won by 2.5) 50 (There is a greater than 0.5 difference between this product's rating and its competitors) 5.7 5 Integrations 8.5 65 8.8(won by 0.3) 8 Generative AI AI Text Generation Not enough data Feature Not Available Agentic AI - E-Commerce Analytics Multi-step Planning Not enough data Feature Not Available Cross-system Integration Not enough data Feature Not Available Adaptive Learning Not enough data Feature Not Available Proactive Assistance Not enough data Feature Not Available Decision Making Not enough data Feature Not Available Digital Analytics[Hide 31 FeaturesShow 31 Features](javascript:void(0);) 8.4 564 8.6 186 Metrics Engagement 8.4 365 9.1(won by 0.7) 28 (There is a greater than 0.5 difference between this product's rating and its competitors) Entry and Exit Pages 8.3 327 9.0(won by 0.7) 25 (There is a greater than 0.5 difference between this product's rating and its competitors) Standard Event Tracking 9.0 398 9.1(won by 0.1) 24 Custom Event Tracking 8.8(tied score) 391 8.8(tied score) 20 Retention 8.0 305 8.6(won by 0.6) 19 (There is a greater than 0.5 difference between this product's rating and its competitors) Return 8.1 279 8.8(won by 0.7) 18 (There is a greater than 0.5 difference between this product's rating and its competitors) Conversions 8.7 347 9.0(won by 0.3) 21 Funnels 8.7 368 9.0(won by 0.3) 27 Sessions - Digital Analytics 8.6 397 8.7(won by 0.1) 26 Reporting Trending 8.0 293 9.0(won by 1.0) 20 (There is a greater than 0.5 difference between this product's rating and its competitors) Segmentation 8.3(won by 0.2) 358 8.1 20 Mobile Reporting 8.2 205 8.6(won by 0.4) 20 Unification Across Devices 8.4(won by 0.2) 225 8.2 17 Custom Reports and Dashboards 8.3 375 8.9(won by 0.6) 22 (There is a greater than 0.5 difference between this product's rating and its competitors) Retroactive Reporting 8.7(won by default) 330 Feature Not Available Real-Time Reporting 8.6(won by default) 365 Feature Not Available Other User Data 8.4(won by 0.3) 339 8.1 25 Campaign Tracking 8.2(won by 0.4) 214 7.8 18 E-Commerce 8.1(tied score) 149 8.1(tied score) 15 Site Search Reporting 8.0(won by default) 185 Feature Not Available Promotional Messages 8.0(won by default) 45 Feature Not Available Administration Alerts 7.9(won by default) 47 Feature Not Available Load Time Monitoring Feature Not Available Feature Not Available Agentic AI - Digital Analytics Autonomous Task Execution Not enough data Feature Not Available Cross-system Integration Not enough data Feature Not Available Proactive Assistance Not enough data Feature Not Available Decision Making Not enough data Feature Not Available Administration API / Integrations 8.4(won by 0.2) 274 8.2 70 Performance and Reliability 8.6 412 8.9(won by 0.3) 140 User, Role, and Access Management 8.7 388 8.9(won by 0.2) 140 QA Testing 8.6(won by default) 99 Feature Not Available Session Replay[Hide 10 FeaturesShow 10 Features](javascript:void(0);) 9.2 85 8.7 100 User Behavior Click Tracking 9.4(won by 0.4) 83 9.0 71 | Verified Mouse Movement 9.0(won by 0.1) 73 8.9 72 | Verified Frustration Tracking 9.0(won by 0.4) 69 8.6 54 | Verified A/B Testing Error and Bug Tracking 9.1(tied score) 52 9.1(tied score) 36 | Verified Data Analysis 9.3(won by 0.5) 61 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.8 56 | Verified Notes 9.3(won by 0.5) 44 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.8 36 | Verified Split URL Testing Feature Not Available 8.8(won by default) 36 Visitor Information User Identification 9.3(won by 1.7) 66 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.6 46 | Verified Search Box 8.9(won by 0.2) 61 8.7 41 Agentic AI - Session Replay Cross-system Integration Not enough data Feature Not Available Digital Experience Monitoring (DEM)[Hide 17 FeaturesShow 17 Features](javascript:void(0);) Not enough data 8.9 10 Agentic AI - Digital Experience Monitoring (DEM) Autonomous Task Execution Not enough data Feature Not Available Multi-step Planning Not enough data Feature Not Available Cross-system Integration Not enough data Feature Not Available Adaptive Learning Not enough data Feature Not Available Natural Language Interaction Not enough data Feature Not Available Proactive Assistance Not enough data Feature Not Available Decision Making Not enough data Feature Not Available Experience Real-Time Monitoring Not enough data 9.0(won by default) 10 Session Replay Not enough data 9.2(won by default) 10 Behavioral Analysis Not enough data 9.0(won by default) 10 Management Content Management Not enough data Feature Not Available Alerts Not enough data Feature Not Available Budget Analysis Not enough data Feature Not Available Performance Performance Monitoring Not enough data 8.5(won by default) 9 Uptime Monitoring Not enough data Feature Not Available Issue Tracking Not enough data Feature Not Available Resource Monitoring Not enough data Feature Not Available Heatmap Tools[Hide 67 FeaturesShow 67 Features](javascript:void(0);) Not enough data 8.6 167 Agentic AI - Heatmap Tools Autonomous Task Execution Not enough data Feature Not Available Multi-step Planning Not enough data Feature Not Available Cross-system Integration Not enough data Feature Not Available Adaptive Learning Not enough data Feature Not Available Natural Language Interaction Not enough data Feature Not Available Decision Making Not enough data Feature Not Available Third-Party Integrations Not enough data Not enough data Analysis Conversion Opportunities Not enough data 8.6(won by default) 115 Side-By-Side Analysis Not enough data 8.3(won by default) 95 Mobile Device Analysis Not enough data 8.6(won by default) 109 Data Quantification Not enough data 8.1(won by default) 102 Webpage Element Analysis Not enough data 8.9(won by default) 125 Funnel Analysis Not enough data Not enough data Sales Trend Analysis Not enough data Not enough data Reporting Heat Maps Not enough data 9.3(won by default) 154 Session Replays Not enough data 9.0(won by default) 149 Monitoring Not enough data 8.7(won by default) 129 Data Segmentation Not enough data 7.9(won by default) 106 Real-Time Data Not enough data Not enough data Customer Segmentation Not enough data Not enough data Scroll Maps Not enough data Not enough data Geographic Maps Not enough data Not enough data Floor Plans & Maps Not enough data Not enough data Hover Maps Not enough data Not enough data Additional Functionality Web Traffic Reporting Not enough data Not enough data Customer Activity Tracking Not enough data Not enough data AI Copilot Not enough data Not enough data Activity Tracking Not enough data Not enough data Image Overlay Not enough data Not enough data Visitor Tracking Not enough data Not enough data Engagement Tracking Not enough data Not enough data Dynamic Content Not enough data Not enough data Data Visualization Not enough data Not enough data Drag & Drop Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Customer Journey Mapping Not enough data Not enough data Embeddable Widget Not enough data Not enough data Conversion Tracking Not enough data Not enough data Search/Filter Not enough data Not enough data Generative AI Not enough data Not enough data Behavior Tracking Not enough data Not enough data Customizable Reports Not enough data Not enough data A/B Testing Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Hierarchical Mapping Not enough data Not enough data Radial Mapping Not enough data Not enough data For Science Not enough data Not enough data Conversion Rate Optimization Not enough data Not enough data Screen Activity Recording Not enough data Not enough data Dashboard Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Website Analytics Not enough data Not enough data Form Analytics Not enough data Not enough data Templates Not enough data Not enough data Behavioral Analytics Not enough data Not enough data Customizable Templates Not enough data Not enough data API Not enough data Not enough data Tagging Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Data Analysis Tools Not enough data Not enough data Element Analytics Not enough data Not enough data Mobile Access Not enough data Not enough data Visual Analytics Not enough data Not enough data Territorial Mapping Not enough data Not enough data Embeddable Not enough data Not enough data Feedback Analytics[Hide 12 FeaturesShow 12 Features](javascript:void(0);) Not enough data 8.6 15 Feedback Management Segmentation Not enough data 8.7(won by default) 10 Custom Reports and Dashboards Not enough data 8.6(won by default) 11 Tagging Not enough data Feature Not Available Feedback Analysis Thematic Analysis Not enough data 8.8(won by default) 8 Sentiment Analysis Not enough data 8.3(won by default) 5 NPS/CSAT Scoring Not enough data 8.8(won by default) 7 Feedback Sources Surveys Not enough data 8.7(won by default) 9 Online Reviews Not enough data Feature Not Available Social Media Not enough data Feature Not Available Customer Service Channels Not enough data Feature Not Available Generative AI AI Text Summarization Not enough data 8.0(won by default) 5 AI Text Generation Not enough data Feature Not Available Enterprise Feedback Management[Hide 65 FeaturesShow 65 Features](javascript:void(0);) 9.2 32 Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Survey Management Brand Design Consistency 8.7(won by default) 18 Not enough data Survey Deployment 9.1(won by default) 23 Not enough data Feedback Collection 9.0(won by default) 26 Not enough data Device Responsiveness 9.3(won by default) 25 Not enough data Surveys & Feedback Not enough data Not enough data Mobile Survey Not enough data Not enough data Pulse Surveys Not enough data Not enough data Process Management Feedback Aggregation 9.1(won by default) 23 Not enough data Trigger Alerts 9.1(won by default) 23 Not enough data Real-Time Analysis 9.4(won by default) 26 Not enough data Real-Time Action 9.3(won by default) 25 Not enough data 360 Degree Feedback Not enough data Not enough data Anonymous Feedback Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Trend Analysis Not enough data Not enough data Real-Time Data Not enough data Not enough data Text Analysis Not enough data Not enough data Sentiment Analysis Not enough data Not enough data System Management Security 9.4(won by default) 20 Not enough data System Monitoring 9.3(won by default) 14 Not enough data SSL Security Not enough data Not enough data GPS Not enough data Not enough data Additional Functionality Customer Experience Management Not enough data Not enough data NPS of Employees Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Question Library Not enough data Not enough data CRM Not enough data Not enough data Data Visualization Not enough data Not enough data Multi-Channel Distribution Not enough data Not enough data Ratings/Reviews Not enough data Not enough data Negative Feedback Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Email Management Not enough data Not enough data Commenting/Notes Not enough data Not enough data AI Copilot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Template Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Social Media Integration Not enough data Not enough data Text Fields Not enough data Not enough data Customizable Questions Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customizable Branding Not enough data Not enough data Conditional Logic Not enough data Not enough data Website Integration Not enough data Not enough data Search/Filter Not enough data Not enough data Collaboration Tools Not enough data Not enough data API Not enough data Not enough data NPS of Customers Not enough data Not enough data Multi-Language Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Segmentation Not enough data Not enough data Customer Segmentation Not enough data Not enough data Reminders Not enough data Not enough data NPS Survey Structure Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Widgets Not enough data Not enough data Customizable Templates Not enough data Not enough data Feedback Management Not enough data Not enough data Customizable Fields Not enough data Not enough data Question Branching Not enough data Not enough data Customer Journey Analytics[Hide 13 FeaturesShow 13 Features](javascript:void(0);) 8.9 36 Not enough data Platform Basics Dynamic Segmentation 9.2(won by default) 30 Not enough data Journey Optimization 9.2(won by default) 31 Not enough data Platform Data Journey Reporting 9.1(won by default) 32 Not enough data Trends Reporting 8.7(won by default) 34 Not enough data Dashboards 9.2(won by default) 33 Not enough data Advanced Data Filtering 8.9(won by default) 33 Not enough data Platform Additional Functionality Journey Mapping 9.2(won by default) 33 Not enough data Integrations 8.9(won by default) 31 Not enough data Automated Alerts 7.9(won by default) 15 Not enough data Agentic AI - Customer Journey Analytics Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Proactive Assistance Not enough data Not enough data Product Analytics[Hide 39 FeaturesShow 39 Features](javascript:void(0);) 8.3 413 Not enough data Product Analytics Account-Level Analytics 8.3(won by default) 299 Not enough data User-Level Analytics 8.7(won by default) 358 Not enough data Segmentation 8.5(won by default) 326 Not enough data Funnels 8.7(won by default) 351 Not enough data Alerts 7.9(won by default) 104 Feature Not Available Multi-Product Analytics 8.4(won by default) 222 Feature Not Available User Scoring 7.8(won by default) 91 Feature Not Available Integrations 8.3(won by default) 254 Not enough data Usage Tracking/Analytics Not enough data Not enough data Agentic AI - Product Analytics Autonomous Task Execution Not enough data Feature Not Available Cross-system Integration Not enough data Feature Not Available Adaptive Learning Not enough data Feature Not Available Proactive Assistance Not enough data Feature Not Available Machine Learning Not enough data Not enough data Behavioral Analytics - Product Analytics Multi-Product Analytics Not enough data Feature Not Available User level Analytics Not enough data Not enough data Segmentation Not enough data Not enough data Account level Analytics Not enough data Not enough data Funnels Not enough data Not enough data Platform Infrastructure - Product Analytics Cross System integrations Not enough data Not enough data Alerts Not enough data Feature Not Available Integrations Not enough data Not enough data AI driven optimization - Product Analytics User scoring Not enough data Feature Not Available Adaptive learning Not enough data Feature Not Available Automated insights Not enough data Not enough data Autonomous task execution Not enough data Feature Not Available Additional Functionality Conversion Tracking Not enough data Not enough data Funnel Analysis Not enough data Not enough data Product Data Management Not enough data Not enough data Engagement Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Cohort Analysis Not enough data Not enough data Session Recording Not enough data Not enough data AI Copilot Not enough data Not enough data Data Visualization Not enough data Not enough data Customer Journey Mapping Not enough data Not enough data Generative AI Not enough data Not enough data Interactive Reports Not enough data Not enough data A/B Testing Not enough data Not enough data Survey[Hide 64 FeaturesShow 64 Features](javascript:void(0);) Not enough data 8.6 11 Survey Management Survey Builder Not enough data 9.3(won by default) 7 Customizable Questions Not enough data 8.3(won by default) 6 Templates Not enough data Not enough data Survey Distribution Not enough data Not enough data Mobile Survey Not enough data Not enough data Site Intercept Survey Not enough data Not enough data Pulse Surveys Not enough data Not enough data Survey Customization Branding Not enough data 8.3(won by default) 5 Question Branching Not enough data Not enough data Multimedia Support Not enough data Not enough data Multilingual Surveys Not enough data Not enough data Survey Insights Reporting & Analytics Not enough data 8.3(won by default) 5 BI Tools Integration Not enough data Not enough data Data Exporting Not enough data Not enough data Permissions Not enough data Not enough data Collaboration Tools Not enough data Not enough data Presentation Tools Not enough data Not enough data Data Analysis Tools Not enough data Not enough data Real-Time Data Not enough data Not enough data Visual Analytics Not enough data Not enough data Agentic AI - Survey Adaptive Learning Not enough data Feature Not Available Proactive Assistance Not enough data Feature Not Available Decision Making Not enough data Feature Not Available Dynamic Content Not enough data Not enough data Additional Functionality Single Sign On Not enough data Not enough data Phone Polling Not enough data Not enough data Online Polling Not enough data Not enough data Support Audio/Images/Video Not enough data Not enough data Engagement Tracking Not enough data Not enough data Question Library Not enough data Not enough data Data Visualization Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Generative AI Not enough data Not enough data Word Clouds Not enough data Not enough data Alerts/Notifications Not enough data Not enough data AI Copilot Not enough data Not enough data Customizable Fields Not enough data Not enough data Template Management Not enough data Not enough data Email Management Not enough data Not enough data Interactive Content Not enough data Not enough data Q&A Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Activity Tracking Not enough data Not enough data Feedback Management Not enough data Not enough data API Not enough data Not enough data Data Cleansing Not enough data Not enough data Email Marketing Not enough data Not enough data Data Security Not enough data Not enough data Anonymous Feedback Not enough data Not enough data URL Customization Not enough data Not enough data Question Piping Not enough data Not enough data Offline Response Collection Not enough data Not enough data Activity Dashboard Not enough data Not enough data NPS Survey Structure Not enough data Not enough data Drag & Drop Not enough data Not enough data Data Import/Export Not enough data Not enough data Response Validation Not enough data Not enough data Customer Segmentation Not enough data Not enough data Response Quotas Not enough data Not enough data Multi-Language Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Email Reminders Not enough data Not enough data Gamification Not enough data Not enough data Randomization Not enough data Not enough data Mobile App Analytics[Hide 59 FeaturesShow 59 Features](javascript:void(0);) 8.3 118 Not enough data User Identification Demographics 8.1(won by default) 41 Not enough data User Segmentation 8.6(won by default) 94 Not enough data Geolocation 8.5(won by default) 68 Not enough data Predictive Analytics Not enough data Not enough data Tracking & Reporting Custom Event Tracking 8.6(won by default) 102 Not enough data Real-Time Insights 8.4(won by default) 93 Not enough data Attribution 8.1(won by default) 80 Not enough data Activity Dashboard 8.1(won by default) 97 Not enough data User Path Tracking 8.2(won by default) 96 Not enough data User Activity History 8.4(won by default) 90 Not enough data Multi-Channel Attribution Not enough data Not enough data In-App Events Tracking Not enough data Not enough data Metrics Engagement 8.3(won by default) 65 Not enough data Exit Tracking 7.9(won by default) 51 Not enough data Retention 8.0(won by default) 56 Not enough data Return 8.2(won by default) 57 Not enough data Conversions 8.4(won by default) 68 Not enough data Engagement Tracking Not enough data Not enough data Uninstall Tracking Not enough data Not enough data Conversion Tracking Not enough data Not enough data Location Tracking Not enough data Not enough data ROI Tracking Not enough data Not enough data Retention Tracking Not enough data Not enough data Visitor Tracking Not enough data Not enough data Behavior Tracking Not enough data Not enough data Revenue Tracking Not enough data Not enough data Additional Functionality Monitoring Not enough data Not enough data Push Notifications Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Campaign Management Not enough data Not enough data Data Modeling Not enough data Not enough data Funnel Analysis Not enough data Not enough data For Marketers Not enough data Not enough data Single Sign On Not enough data Not enough data Workflow Management Not enough data Not enough data Customer Experience Management Not enough data Not enough data Trend Analysis Not enough data Not enough data Mobile Access Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Data Import/Export Not enough data Not enough data Collaboration Tools Not enough data Not enough data Session Recording Not enough data Not enough data Data Visualization Not enough data Not enough data Root Cause Analysis Not enough data Not enough data Drag & Drop Not enough data Not enough data Performance Metrics Not enough data Not enough data Generative AI Not enough data Not enough data Cohort Analysis Not enough data Not enough data Issue Management Not enough data Not enough data Compliance Management Not enough data Not enough data Heatmaps Not enough data Not enough data Customizable Branding Not enough data Not enough data Search/Filter Not enough data Not enough data AI Copilot Not enough data Not enough data Event Triggered Actions Not enough data Not enough data API Not enough data Not enough data Reporting/Analytics Not enough data Not enough data A/B Testing Not enough data Not enough data User Research[Hide 80 FeaturesShow 80 Features](javascript:void(0);) Not enough data 8.6 65 User Response Methods Survey Not enough data 8.9(won by default) 49 | Verified Video Snippets Not enough data 8.9(won by default) 42 | Verified Video Interview Not enough data 8.8(won by default) 15 Text/Notes Not enough data 8.3(won by default) 31 | Verified Photo Submission Not enough data Feature Not Available Commenting/Notes Not enough data Not enough data Participant Selection On-Site Not enough data 8.6(won by default) 37 | Verified Recruitment Pool Not enough data 9.3(won by default) 16 In-App Not enough data Feature Not Available In-Store Not enough data Feature Not Available Single Sign On Not enough data Not enough data Insights Analytics Not enough data 8.8(won by default) 52 | Verified Collaboration Not enough data 8.6(won by default) 39 | Verified Sorting Not enough data 8.5(won by default) 40 | Verified Visual Analytics Not enough data Not enough data Generative AI AI Text Summarization Not enough data 7.7(won by default) 5 Generative AI Not enough data Not enough data Additional Functionality User Journeys Not enough data Not enough data Usability Testing Not enough data Not enough data Engagement Tracking Not enough data Not enough data For Mobile Not enough data Not enough data A/B Testing Not enough data Not enough data Search/Filter Not enough data Not enough data AI Copilot Not enough data Not enough data Data Visualization Not enough data Not enough data API Not enough data Not enough data Drag & Drop Not enough data Not enough data Unmoderated Testing Not enough data Not enough data Screen Activity Recording Not enough data Not enough data Behavior Tracking Not enough data Not enough data Software Testing Management Not enough data Not enough data Performance Metrics Not enough data Not enough data Customizable Questions Not enough data Not enough data Heatmaps Not enough data Not enough data Prototype Creation Not enough data Not enough data Activity Dashboard Not enough data Not enough data Customer Segmentation Not enough data Not enough data Data Import/Export Not enough data Not enough data Trend Analysis Not enough data Not enough data User Research Analysis Not enough data Not enough data Monitoring Not enough data Not enough data Third-Party Integrations Not enough data Not enough data For Websites Not enough data Not enough data Issue Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Customizable Branding Not enough data Not enough data User Management Not enough data Not enough data Customizable Templates Not enough data Not enough data Design Management Not enough data Not enough data Multi-Language Not enough data Not enough data Real-Time Data Not enough data Not enough data Project Management Not enough data Not enough data Customizable Fields Not enough data Not enough data Moderated Usability Testing Not enough data Not enough data Quantitative Metrics Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Categorization/Grouping Not enough data Not enough data Tagging Not enough data Not enough data Conversion Rate Optimization Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Video recording/Transcriptions Not enough data Not enough data Customizable Categories Not enough data Not enough data Annotations Not enough data Not enough data Performance Testing Not enough data Not enough data Benchmarking Not enough data Not enough data Question Library Not enough data Not enough data Customizable Reports Not enough data Not enough data Projections Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Assessment Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Video Support Not enough data Not enough data Demographic Data Not enough data Not enough data Customer Experience Management Not enough data Not enough data Workflow Management Not enough data Not enough data Geotargeting Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Email Reminders Not enough data Not enough data Audience Targeting Not enough data Not enough data Mobile Analytics[Hide 14 FeaturesShow 14 Features](javascript:void(0);) 8.2 78 Not enough data Metrics Engagement 8.3(won by default) 65 Not enough data Exit Tracking 7.9(won by default) 51 Not enough data Retention 8.0(won by default) 56 Not enough data Return 8.2(won by default) 57 Not enough data Conversions 8.4(won by default) 68 Not enough data Engagement Tracking Not enough data Not enough data Uninstall Tracking Not enough data Not enough data Conversion Tracking Not enough data Not enough data Location Tracking Not enough data Not enough data ROI Tracking Not enough data Not enough data Retention Tracking Not enough data Not enough data Visitor Tracking Not enough data Not enough data Behavior Tracking Not enough data Not enough data Revenue Tracking Not enough data Not enough data Mobile App Optimization[Hide 15 FeaturesShow 15 Features](javascript:void(0);) 8.4 80 Not enough data Variation Testing A/B Testing 8.5(won by default) 37 Not enough data Conversion Goal 8.7(won by default) 45 Not enough data Percentage of Traffic 8.6(won by default) 45 Not enough data Confidence Level 8.3(won by default) 43 Not enough data Multivariant Testing 8.2(won by default) 29 Not enough data WYSIWYG Editor Feature Not Available Not enough data Reporting Segmentation 8.4(won by default) 64 Not enough data Reports and Dashboards 8.2(won by default) 65 Not enough data Personalization Standard Targeting 8.3(won by default) 32 Not enough data Custom Targeting 8.3(won by default) 31 Not enough data Data Segmentation 8.3(won by default) 38 Not enough data Administration API / Integrations 8.1(won by default) 52 Not enough data QA Testing 7.8(won by default) 15 Not enough data Performance and Reliability 8.5(won by default) 62 Not enough data User, Role, and Access Management 8.9(won by default) 63 Not enough data Show 2 feature categories with incomplete data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Software Testing[Hide 3 FeaturesShow 3 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - Software Testing Autonomous Task Execution Not enough data Feature Not Available Natural Language Interaction Not enough data Feature Not Available Proactive Assistance Not enough data Feature Not Available User Insights Reviewers' Company Size [![Heap by Contentsquare](https://images.g2crowd.com/uploads/product/hd_favicon/88d6685d7cf4f7cc4439e35562551831/heap-by-contentsquare.svg "Heap by Contentsquare")](https://www.g2.com/products/heap-by-contentsquare/reviews) Heap by Contentsquare Small-Business(50 or fewer emp.) 34.6% Mid-Market(51-1000 emp.) 54.1% Enterprise(\> 1000 emp.) 11.3% [![Hotjar by Contentsquare](https://images.g2crowd.com/uploads/product/hd_favicon/882f58fdd9f66f7fb6f26e4c3ecabed8/hotjar-by-contentsquare.svg "Hotjar by Contentsquare")](https://www.g2.com/products/hotjar-by-contentsquare/reviews) Hotjar by Contentsquare Small-Business(50 or fewer emp.) 52.5% Mid-Market(51-1000 emp.) 38.2% Enterprise(\> 1000 emp.) 9.3% Small-Business (50 or fewer emp.) 34.6% 52.5% Mid-Market (51-1000 emp.) 54.1% 38.2% Enterprise (\> 1000 emp.) 11.3% 9.3% Reviewers' Industry [![Heap by Contentsquare](https://images.g2crowd.com/uploads/product/hd_favicon/88d6685d7cf4f7cc4439e35562551831/heap-by-contentsquare.svg "Heap by Contentsquare")](https://www.g2.com/products/heap-by-contentsquare/reviews) Heap by Contentsquare Computer Software 16.5% Information Technology and Services 12.1% Financial Services 9.0% Marketing and Advertising 7.6% Internet 5.4% Other 49.3% [![Hotjar by Contentsquare](https://images.g2crowd.com/uploads/product/hd_favicon/882f58fdd9f66f7fb6f26e4c3ecabed8/hotjar-by-contentsquare.svg "Hotjar by Contentsquare")](https://www.g2.com/products/hotjar-by-contentsquare/reviews) Hotjar by Contentsquare Marketing and Advertising 15.8% Computer Software 14.9% Information Technology and Services 11.2% Internet 9.3% Retail 5.6% Other 43.2% FAQs ## Heap by Contentsquare vs Hotjar by Contentsquare FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Heap by Contentsquare vs Hotjar by Contentsquare? Heap by Contentsquare stands out for its advanced analytics and automation features, while Hotjar by Contentsquare is favored for its ease of use and heatmap capabilities. | [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) | [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) | | --- | --- | | 4.4/5 (1,097 reviews) | 4.3/5 (345 reviews) | | Mid-Market | Small-Business | | 8.5 | 9.0 | | 8.7 | 8.6 | | Automation (4 all-time mentions) | Heatmaps (9 all-time mentions) | ### How do the pricing models of Heap by Contentsquare and Hotjar by Contentsquare compare? Heap by Contentsquare and Hotjar by Contentsquare are rated at parity for value, with both scoring 8.6 on Meets Requirements and similar sentiment on pricing. - **Heap by Contentsquare:** Reviewers note that Heap's pricing can be high for smaller teams, but value its robust analytics and automation features. - **Hotjar by Contentsquare:** Reviewers appreciate the free version for basic needs and find it cost-effective for small websites, though some mention limitations on paid plans. - **Switching reasons:** In recent reviews, buyers switch to Hotjar for its lower entry cost and to Heap for more advanced analytics capabilities. ### What are the best alternatives to Heap by Contentsquare and Hotjar by Contentsquare? The top three alternatives to Heap by Contentsquare and Hotjar by Contentsquare are Glassbox, Fullstory, and Smartlook. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) | 4.4/5 (1,097 reviews) | Mid-Market | Pricing may be high for small teams | Automation (4 all-time mentions) | | [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) | 4.3/5 (345 reviews) | Small-Business | Free version available, paid plans have limitations | Heatmaps (9 all-time mentions) | | [Glassbox](https://www.g2.com/products/glassbox/reviews) | 4.9/5 (809 reviews) | Enterprise | — | — | | [Fullstory](https://www.g2.com/products/fullstory/reviews) | 4.5/5 (1,052 reviews) | Mid-Market | — | — | | [Smartlook](https://www.g2.com/products/smartlook/reviews) | 4.6/5 (874 reviews) | Small-Business | — | — | ### Which Product Analytics features should I prioritize when comparing Heap by Contentsquare and Hotjar by Contentsquare? Buyers should prioritize analytics depth, automation, heatmaps and session replay, AI features, and ease of use when comparing Heap by Contentsquare and Hotjar by Contentsquare. - **Analytics depth:** Heap by Contentsquare offers advanced analytics and multi-product analytics (3 all-time mentions for analytics), while Hotjar by Contentsquare is praised for visual insights but noted as less in-depth at scale. - **Automation and AI features:** Heap by Contentsquare provides automation (4 all-time mentions) and AI integration (2 all-time mentions), including AI Text Generation and Adaptive Learning, which Hotjar does not offer. - **Heatmaps and session replay:** Hotjar by Contentsquare is cited for heatmaps (9 all-time mentions) and session replay (8 all-time mentions), making it a leader in visual behavior analysis. - **Ease of use:** Hotjar by Contentsquare scores higher on Ease of Use (9.0 vs. 8.1) and is mentioned for its intuitive interface (12 all-time mentions for ease of use). ### What are the pros and cons of Heap by Contentsquare vs Hotjar by Contentsquare? Heap by Contentsquare's headline strength is automation, while Hotjar by Contentsquare is most recognized for its heatmaps and ease of use. - **Heap by Contentsquare strengths:** Automation (4 all-time mentions), efficiency (4), intuitive interface (4), time-saving (3), analytics (3), AI integration (2), easy implementation (2). - **Heap by Contentsquare trade-offs:** Data inaccuracy (4 all-time mentions), data management issues (3), slow performance (3), complex features (2). - **Hotjar by Contentsquare strengths:** Ease of use (12 all-time mentions), heatmaps (9), session replay (8), features (10), conversion optimization (6), easy setup (6), insights (6), intuitive interface (5). - **Hotjar by Contentsquare trade-offs:** Limitations (5 all-time mentions), less depth at scale, and some reviewers note restrictive paid plan limits. ### Is Heap by Contentsquare or Hotjar by Contentsquare better for small businesses? Hotjar by Contentsquare is the better fit for small businesses, as it is most popular in the Small-Business segment and praised for its ease of use and quick setup. - **Heap by Contentsquare:** Largest segment is Mid-Market; reviewers note robust analytics but mention higher pricing as a consideration for smaller teams. - **Hotjar by Contentsquare:** Largest segment is Small-Business; reviewers highlight its intuitive interface, easy setup, and suitability for startups and small teams. ### Which Product Analytics platform has better integrations? Hotjar by Contentsquare is favored for integrations, with more reviewer-cited third-party connections and higher mention counts. - **Heap by Contentsquare:** Reviewers mention integrations, but no specific third-party tools reach the publishable mention threshold. - **Hotjar by Contentsquare:** Google Analytics (18 all-time mentions), Google Tag Manager (6), Contentsquare (2); reviewers highlight the value of these integrations for marketing and analytics workflows. ### How do Heap by Contentsquare and Hotjar by Contentsquare compare on customer support? Heap by Contentsquare and Hotjar by Contentsquare are rated at parity for Quality of Support, with scores of 8.7 and 8.6 respectively, indicating similar reviewer satisfaction. - **Heap by Contentsquare:** Reviewers describe support as quick, personalized, and helpful, with several citing attentive customer success teams and strong documentation. - **Hotjar by Contentsquare:** Reviewers note responsive and helpful support, especially for onboarding and troubleshooting, though a few mention inconsistent experiences at times. ### Which is easier to implement, Heap by Contentsquare or Hotjar by Contentsquare? Hotjar by Contentsquare is rated higher for Ease of Setup, with a score of 9.0 versus Heap by Contentsquare's 8.5, a difference of 0.5 points. - **Heap by Contentsquare:** Reviewers describe setup as straightforward, with auto-capture reducing engineering effort, but note a learning curve for advanced features and event definitions. - **Hotjar by Contentsquare:** Reviewers consistently highlight quick and easy implementation, often via Google Tag Manager, and praise its intuitive onboarding for non-technical users. ### Which product has better Analytics? Heap by Contentsquare is rated higher for Analytics, with more advanced analytics features and automation capabilities, while Hotjar by Contentsquare is recognized for visual analytics like heatmaps and session replay. - **Heap by Contentsquare:** Analytics (3 all-time mentions), automation (4), AI integration (2), multi-product analytics, real-time and retroactive reporting, and advanced reporting capabilities. - **Hotjar by Contentsquare:** Heatmaps (9 all-time mentions), session replay (8), and visual analytics are frequently cited, but reviewers note less depth for complex analytics needs. 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