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Compare Heap and Hotjar

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At a Glance
Heap
Heap
Star Rating
(1,095)4.4 out of 5
Market Segments
Mid-Market (54.0% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free 10000 Sessions Per Month
Browse all 4 pricing plans
Hotjar
Hotjar
Star Rating
(328)4.3 out of 5
Market Segments
Small-Business (52.1% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free 35 Daily sessions
Browse all 12 pricing plans

Heap vs Hotjar

When assessing the two solutions, reviewers found Hotjar easier to use, set up, and administer. However, reviewers preferred doing business with Heap overall.

  • Reviewers felt that Hotjar meets the needs of their business better than Heap.
  • When comparing quality of ongoing product support, reviewers felt that Heap is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Heap over Hotjar.
Pricing
Entry-Level Pricing
Heap
Free
Free
10000 Sessions Per Month
Browse all 4 pricing plans
Hotjar
Observe Basic
Free
35 Daily sessions
Browse all 12 pricing plans
Free Trial
Heap
Free Trial is available
Hotjar
Free Trial is available
Ratings
Meets Requirements
8.6
856
8.7
255
Ease of Use
8.1
866
8.9
258
Ease of Setup
8.5
314
8.9
119
Ease of Admin
8.6
317
8.9
110
Quality of Support
8.7
679
8.5
175
Has the product been a good partner in doing business?
8.8
299
8.7
97
Product Direction (% positive)
8.7
795
8.1
251
Features by Category
8.3
564
8.6
182
Metrics
8.6
397
8.7
25
8.4
365
9.1
27
8.3
327
9.0
24
9.0
398
9.1
23
8.8
391
8.8
20
8.0
305
8.6
19
8.1
279
8.7
17
8.7
347
8.9
20
8.7
368
8.9
25
Reporting
8.6
365
Feature Not Available
8.0
293
8.9
19
8.7
330
Feature Not Available
8.3
358
8.1
20
8.2
205
8.5
19
8.4
225
8.2
17
8.3
375
8.8
21
Other
8.4
339
8.0
24
8.0
185
Feature Not Available
7.6
192
Feature Not Available
8.2
214
7.6
17
8.1
149
8.1
15
8.0
45
Feature Not Available
7.9
47
Feature Not Available
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.4
274
8.2
70
8.6
99
Feature Not Available
8.6
412
8.9
139
8.7
388
8.8
139
8.3
118
Not enough data
User Identification
8.1
41
Not enough data
8.6
94
Not enough data
8.5
68
Not enough data
Tracking & Reporting
8.6
102
Not enough data
8.4
93
Not enough data
8.1
80
Not enough data
8.1
97
Not enough data
8.2
96
Not enough data
8.4
90
Not enough data
Metrics
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Not enough data
Not enough data
8.6
60
User Response Methods
Not enough data
8.8
47
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.8
15
Not enough data
8.7
26
Not enough data
8.3
30
|
Verified
Participant Selection
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
36
|
Verified
Not enough data
9.2
15
Insights
Not enough data
8.8
52
|
Verified
Not enough data
8.6
38
|
Verified
Not enough data
8.5
39
|
Verified
Generative AI
Not enough data
7.7
5
9.1
85
8.7
85
User Behavior
9.4
83
9.0
70
|
Verified
9.0
73
8.9
71
|
Verified
9.0
69
8.5
50
|
Verified
A/B Testing
9.1
52
9.1
36
|
Verified
8.9
24
8.8
36
9.3
61
8.8
48
|
Verified
9.3
44
8.8
36
|
Verified
Visitor Information
9.3
66
7.6
45
|
Verified
8.9
61
8.6
40
Agentic AI - Session Replay
Not enough data
8.6
6
8.3
411
Not enough data
Product Analytics
8.3
300
Not enough data
8.7
358
Not enough data
8.5
327
Not enough data
8.7
352
Not enough data
7.9
105
Feature Not Available
8.4
223
Feature Not Available
7.8
92
Feature Not Available
8.3
254
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.2
95
7.8
9
Analytics
8.6
85
7.8
9
8.4
87
8.1
9
8.6
83
9.1
9
8.2
69
7.8
6
7.8
72
8.6
7
7.3
49
Feature Not Available
Administration
8.1
69
7.6
7
8.2
50
5.7
5
8.5
65
8.8
8
Generative AI
Not enough data
6.7
5
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Experience Monitoring (DEM)Hide 17 FeaturesShow 17 Features
Not enough data
8.9
10
Experience
Not enough data
9.0
10
Not enough data
9.2
10
Not enough data
9.0
10
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Performance
Not enough data
Feature Not Available
Not enough data
8.5
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Journey AnalyticsHide 13 FeaturesShow 13 Features
8.9
36
Not enough data
Platform Basics
9.2
30
Not enough data
9.2
31
Not enough data
Platform Data
9.1
32
Not enough data
8.7
34
Not enough data
9.2
33
Not enough data
8.9
33
Not enough data
Platform Additional Functionality
9.2
33
Not enough data
8.9
31
Not enough data
7.9
15
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.5
13
Feedback Management
Not enough data
Feature Not Available
Not enough data
8.7
10
Not enough data
8.6
11
Feedback Analysis
Not enough data
8.8
8
Not enough data
Feature Not Available
Not enough data
8.8
7
Feedback Sources
Not enough data
Feature Not Available
Not enough data
8.7
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
8.1
6
Not enough data
8.0
5
Not enough data
8.5
8
Survey Management
Not enough data
9.2
6
Not enough data
8.3
6
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
Not enough data
8.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Feedback ManagementHide 12 FeaturesShow 12 Features
9.2
32
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
8.7
18
Not enough data
9.1
23
Not enough data
9.0
26
Not enough data
9.3
25
Not enough data
Process Management
9.1
23
Not enough data
9.1
23
Not enough data
9.4
26
Not enough data
9.3
25
Not enough data
System Management
9.4
20
Not enough data
9.3
14
Not enough data
Not enough data
Not enough data
Agentic AI - Software Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.6
158
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.6
114
Not enough data
8.2
94
Not enough data
8.6
108
Not enough data
8.1
101
Not enough data
8.9
124
Reporting
Not enough data
9.3
152
Not enough data
9.1
145
Not enough data
8.7
126
Not enough data
7.8
105
8.2
78
Not enough data
Metrics
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Not enough data
Mobile App OptimizationHide 15 FeaturesShow 15 Features
8.4
80
Not enough data
Variation Testing
8.5
37
Not enough data
Feature Not Available
Not enough data
8.7
45
Not enough data
8.6
45
Not enough data
8.3
43
Not enough data
8.2
29
Not enough data
Reporting
8.4
64
Not enough data
8.2
65
Not enough data
Personalization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
38
Not enough data
Administration
8.1
52
Not enough data
7.8
15
Not enough data
8.5
62
Not enough data
8.9
63
Not enough data
Categories
Categories
Shared Categories
Heap
Heap
Hotjar
Hotjar
Reviews
Reviewers' Company Size
Heap
Heap
Small-Business(50 or fewer emp.)
34.8%
Mid-Market(51-1000 emp.)
54.0%
Enterprise(> 1000 emp.)
11.2%
Hotjar
Hotjar
Small-Business(50 or fewer emp.)
52.1%
Mid-Market(51-1000 emp.)
38.8%
Enterprise(> 1000 emp.)
9.1%
Reviewers' Industry
Heap
Heap
Computer Software
16.4%
Information Technology and Services
12.0%
Financial Services
9.0%
Marketing and Advertising
7.6%
Internet
5.4%
Other
49.4%
Hotjar
Hotjar
Marketing and Advertising
16.1%
Computer Software
15.2%
Information Technology and Services
11.0%
Internet
9.7%
Retail
5.5%
Other
42.6%
Alternatives
Heap
Heap Alternatives
Glassbox
Glassbox
Add Glassbox
Fullstory
Fullstory
Add Fullstory
Pendo
Pendo
Add Pendo
Smartlook
Smartlook
Add Smartlook
Hotjar
Hotjar Alternatives
Glassbox
Glassbox
Add Glassbox
Fullstory
Fullstory
Add Fullstory
Mouseflow
Mouseflow
Add Mouseflow
Lucky Orange
Lucky Orange
Add Lucky Orange
Discussions
Heap
Heap Discussions
Does Heap work with multiple domains or websites?
1 Comment
Murali M.
MM
yes it supports, for instance we have 5 different websites, and you can create each project for each websites and do you analysis, all you need is to just...Read more
Does Heap support multiple projects on the same account?
1 Comment
Murali M.
MM
yes it supports multiple projects, Under the menu accounts, settings u can add multi projects. Read more
Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
1 Comment
Murali M.
MM
It should work for sure, heap will look for user visit on the page, and event actions triggered on the components on the object the present in your page. Read more
Hotjar
Hotjar Discussions
What is Hotjar?
1 Comment
Mohsin N.
MN
https://boardsontop.com/longboard-size-chart/Read more
How is Hotjar different from Google Analytics?
1 Comment
Alex M.
AM
Hotjar has a better set of advanced tools to get a better look at heatmaps and visitor recordings. Where as Google Analytics majorly focuses on all the...Read more
What feedback tools do you offer?
1 Comment
Moon D.
MD
Test Your Mind, Become an Internet marketer? Read more