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At a Glance
Market Segments
Mid-Market (54.1% of reviews)
Small-Business (51.9% of reviews)
Entry-Level Pricing
Free 10000 Sessions Per Month
Free 35 Daily sessions
Heap
Star Rating
(1,094)4.4 out of 5
Market Segments
Mid-Market (54.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10000 Sessions Per Month
Browse all 4 pricing plansHotjar
Star Rating
(326)4.3 out of 5
Market Segments
Small-Business (51.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 35 Daily sessions
Browse all 12 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Heap excels in Click Tracking with a score of 9.4, while Hotjar's score of 9.0 indicates it also performs well but not as strongly. Reviewers mention that Heap's ability to capture every user interaction without manual tagging is a significant advantage.
- Reviewers mention that Hotjar shines in Engagement Metrics, scoring 9.1 compared to Heap's 8.4. Users on G2 appreciate Hotjar's intuitive interface for analyzing user engagement, making it easier to derive actionable insights.
- G2 users highlight that Heap's Standard Event Tracking is robust, scoring 9.0, which matches Hotjar's performance. However, users say that Heap's automatic event tracking feature saves time and reduces the need for manual setup, making it a preferred choice for many.
- Users report that Hotjar's Session Replay feature, scoring 9.0, is particularly praised for its clarity and ease of use, while Heap's score of 9.3 indicates it also offers strong session replay capabilities. Reviewers mention that Hotjar's session replays are more user-friendly for non-technical users.
- Reviewers mention that Heap's Real-Time Monitoring feature scores 9.1, which is on par with Hotjar's capabilities. However, users say that Heap's real-time insights are more comprehensive, allowing for immediate adjustments based on user behavior.
- Users on G2 report that Hotjar's Feedback Collection tools, particularly its survey management, score 9.0, which is slightly higher than Heap's offerings. Reviewers mention that Hotjar's survey builder is more versatile, allowing for a wider range of question types and customization options.
Pricing
Entry-Level Pricing
Heap
Free
Free
10000 Sessions Per Month
Find product-market fit
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources
Hotjar
Observe Basic
Free
35 Daily sessions
Visualize user behavior with Heatmaps and see what your users see with Recordings.
- Automatic data capture
- Unlimited heatmaps
- Up to 1,050 sessions/month
Free Trial
Heap
Free Trial is available
Hotjar
Free Trial is available
Ratings
Meets Requirements
8.6
856
8.7
254
Ease of Use
8.1
865
8.9
257
Ease of Setup
8.5
313
8.9
118
Ease of Admin
8.6
317
8.9
109
Quality of Support
8.7
679
8.5
174
Has the product been a good partner in doing business?
8.8
299
8.7
96
Product Direction (% positive)
8.7
794
8.1
250
Features by Category
Metrics
8.6
397
8.7
25
8.4
365
9.1
27
8.3
327
9.0
24
9.0
398
9.1
23
8.8
391
8.8
20
8.0
305
8.6
19
8.1
279
8.7
17
8.7
347
8.9
20
8.7
368
8.9
25
Reporting
8.6
365
Feature Not Available
8.0
293
8.9
19
8.7
330
Feature Not Available
8.3
358
8.1
20
8.2
205
8.5
19
8.4
225
8.2
17
8.3
375
8.8
21
Other
8.4
339
8.0
24
8.0
185
Feature Not Available
7.6
192
Feature Not Available
8.2
214
7.6
17
8.1
149
8.1
15
8.0
45
Feature Not Available
7.9
47
Feature Not Available
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.4
274
8.2
70
8.6
99
Feature Not Available
8.6
412
8.9
139
8.7
388
8.8
139
User Identification
8.1
41
Not enough data
8.6
94
Not enough data
8.5
68
Not enough data
Tracking & Reporting
8.6
102
Not enough data
8.4
93
Not enough data
8.1
80
Not enough data
8.1
97
Not enough data
8.2
96
Not enough data
8.4
90
Not enough data
Metrics
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Not enough data
User Response Methods
Not enough data
8.8
47
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.8
15
Not enough data
8.7
26
Not enough data
8.3
30
|
Verified
Participant Selection
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
36
|
Verified
Not enough data
9.2
15
Insights
Not enough data
8.8
52
|
Verified
Not enough data
8.6
38
|
Verified
Not enough data
8.5
39
|
Verified
Generative AI
Not enough data
7.7
5
User Behavior
9.4
83
9.0
70
|
Verified
9.0
73
8.9
71
|
Verified
9.0
69
8.5
50
|
Verified
A/B Testing
9.1
52
9.1
36
|
Verified
8.9
24
8.8
36
9.3
61
8.8
48
|
Verified
9.3
44
8.8
36
|
Verified
Visitor Information
9.3
66
7.6
45
|
Verified
8.9
61
8.6
40
Agentic AI - Session Replay
Not enough data
8.6
6
Product Analytics
8.3
300
Not enough data
8.7
358
Not enough data
8.5
327
Not enough data
8.7
351
Not enough data
7.9
105
Feature Not Available
8.4
223
Feature Not Available
7.8
92
Feature Not Available
8.3
254
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.6
85
7.8
9
8.4
87
8.1
9
8.6
83
9.1
9
8.2
69
7.8
6
7.8
72
8.6
7
7.3
49
Feature Not Available
Administration
8.1
69
7.6
7
8.2
50
5.7
5
8.5
65
8.8
8
Generative AI
Not enough data
6.7
5
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
Not enough data
9.0
10
Not enough data
9.2
10
Not enough data
9.0
10
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Performance
Not enough data
Feature Not Available
Not enough data
8.5
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics
9.2
30
Not enough data
9.2
31
Not enough data
Platform Data
9.1
32
Not enough data
8.7
34
Not enough data
9.2
33
Not enough data
8.9
33
Not enough data
Platform Additional Functionality
9.2
33
Not enough data
8.9
31
Not enough data
7.9
15
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
Feature Not Available
Not enough data
8.7
10
Not enough data
8.6
11
Feedback Analysis
Not enough data
8.8
8
Not enough data
Feature Not Available
Not enough data
8.8
7
Feedback Sources
Not enough data
Feature Not Available
Not enough data
8.7
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
8.1
6
Not enough data
8.0
5
Survey Management
Not enough data
9.2
6
Not enough data
8.3
6
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
Not enough data
8.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
8.7
18
Not enough data
9.1
23
Not enough data
9.0
26
Not enough data
9.3
25
Not enough data
Process Management
9.1
23
Not enough data
9.1
23
Not enough data
9.4
26
Not enough data
9.3
25
Not enough data
System Management
9.4
20
Not enough data
9.3
14
Not enough data
Agentic AI - Software Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.6
114
Not enough data
8.2
94
Not enough data
8.6
108
Not enough data
8.1
101
Not enough data
8.9
124
Reporting
Not enough data
9.3
151
Not enough data
9.1
144
Not enough data
8.7
125
Not enough data
7.8
105
Metrics
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Not enough data
Variation Testing
8.5
37
Not enough data
Feature Not Available
Not enough data
8.7
45
Not enough data
8.6
45
Not enough data
8.3
43
Not enough data
8.2
29
Not enough data
Reporting
8.4
64
Not enough data
8.2
65
Not enough data
Personalization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
38
Not enough data
Administration
8.1
52
Not enough data
7.8
15
Not enough data
8.5
62
Not enough data
8.9
63
Not enough data
Categories
Categories
Shared Categories
Heap and Hotjar are categorized as E-Commerce Analytics, Product Analytics, Session Replay, and Digital Analytics
Unique Categories
Heap is categorized as Mobile App Analytics, Mobile App Optimization, Enterprise Feedback Management, and Customer Journey Analytics
Hotjar is categorized as Feedback Analytics, Digital Experience Monitoring (DEM), User Research, Heatmap Tools, Software Testing, and Survey
Reviews
Reviewers' Company Size
Heap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hotjar
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.4%
Information Technology and Services
12.0%
Financial Services
9.1%
Marketing and Advertising
7.7%
Internet
5.4%
Other
49.4%
Marketing and Advertising
16.2%
Computer Software
15.2%
Information Technology and Services
11.0%
Internet
9.7%
Retail
5.5%
Other
42.4%
Discussions
Does Heap work with multiple domains or websites?
1 Comment
MM
yes it supports, for instance we have 5 different websites, and you can create each project for each websites and do you analysis, all you need is to just...Read more
Does Heap support multiple projects on the same account?
1 Comment
MM
yes it supports multiple projects, Under the menu accounts, settings u can add multi projects. Read more
Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
1 Comment
MM
It should work for sure, heap will look for user visit on the page, and event actions triggered on the components on the object the present in your page. Read more
Is there a python/Node.js API Client for hotjar?
1 Comment
AG
Wow, I'm really happy that I came across this wonderful company that helped me in making a successful trade and I got all my profits without stressing myself...Read more
How is Hotjar different from Google Analytics?
1 Comment
AM
Hotjar has a better set of advanced tools to get a better look at heatmaps and visitor recordings. Where as Google Analytics majorly focuses on all the...Read more
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