# Heap vs Whatfix Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Whatfix excels in user onboarding, with many users appreciating the helpful pop-ups and detailed instructions for new users. This feature significantly enhances the initial user experience, making it easier for teams to adopt the software quickly.
- **Users say** that Heap stands out for its seamless integration of product and website data, allowing users to effortlessly track events without needing to predefine metrics. This flexibility is praised by users who value the ability to explore data without extensive setup.
- **Reviewers mention** that Whatfix's support team is highly responsive and dedicated to improving user experience, with many users highlighting the abundance of self-help resources and training videos available on their website. This commitment to support can be a significant advantage for teams needing ongoing assistance.
- **According to verified reviews** , Heap is recognized for its user-friendly interface, with many users noting that there is little to no learning curve involved. This ease of use is particularly beneficial for teams looking to get up and running quickly without extensive training.
- **G2 reviewers highlight** that while Whatfix has a slightly higher overall satisfaction rating, Heap's users appreciate its focus on fostering a collaborative work culture, which encourages skill growth and teamwork. This aspect can be crucial for organizations prioritizing employee development.
- **Users report** that Heap's analytics capabilities, particularly in user-level tracking, are robust, allowing for detailed insights into user behavior. However, some users feel that Whatfix's analytics features could be more comprehensive, indicating a potential area for improvement in their offering.



| | Heap | Whatfix | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 1,097 | 528 | 
| **Largest Market Segment** | Mid-Market (54.1% of reviews) | Enterprise (45.5% of reviews) | 
| **Entry Level Price** | Free 10000 Sessions Per Month | No pricing available | 

---
## Top Pros & Cons

### Heap

Pros:
- Ease of Use (7 reviews)
- Insights (5 reviews)

Cons:
- Data Inaccuracy (4 reviews)
- Data Management Issues (3 reviews)

### Whatfix

Pros:
- Ease of Use (83 reviews)
- Customer Support (65 reviews)

Cons:
- Learning Curve (29 reviews)
- Complexity (19 reviews)

---
## Ratings Comparison
| Rating | Heap | Whatfix | 
|---|---|---|
  | **Meets Requirements** | 8.6 (857 reviews) | 8.8 (356 reviews) | 
  | **Ease of Use** | 8.1 (867 reviews) | 8.6 (428 reviews) | 
  | **Ease of Setup** | 8.5 (315 reviews) | 8.3 (377 reviews) | 
  | **Ease of Admin** | 8.6 (317 reviews) | 8.5 (284 reviews) | 
  | **Quality of Support** | 8.7 (680 reviews) | 9.7 (356 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (299 reviews) | 9.5 (283 reviews) | 
  | **Product Direction (% positive)** | 8.7 (796 reviews) | 9.7 (338 reviews) | 

---
## Pricing

### Heap

#### Entry-Level Pricing

Plan: Free

Price: Free 10000 Sessions Per Month

Description: Find product-market fit

Key Features:
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources

[Browse all 4 editions](https://www.g2.com/products/heap/pricing)

#### Free Trial

Yes

### Whatfix

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Digital Analytics

| Product | Score | Reviews |
|---|---|---|
| **Heap** | 8.3/10 | 564 |
| **Whatfix** | N/A | N/A |

#### Metrics

| Feature | Heap | Whatfix | 
|---|---|---|
| **Sessions - Digital Analytics** | 8.6 (397 reviews) | Not enough data | 
| **Engagement** | 8.4 (365 reviews) | Not enough data | 
| **Entry and Exit Pages** | 8.3 (327 reviews) | Not enough data | 
| **Standard Event Tracking** | 9.0 (398 reviews) | Not enough data | 
| **Custom Event Tracking** | 8.8 (391 reviews) | Not enough data | 
| **Retention** | 8.0 (305 reviews) | Not enough data | 
| **Return** | 8.1 (279 reviews) | Not enough data | 
| **Conversions** | 8.7 (347 reviews) | Not enough data | 
| **Funnels** | 8.7 (368 reviews) | Not enough data | 

#### Reporting

| Feature | Heap | Whatfix | 
|---|---|---|
| **Real-Time Reporting** | 8.6 (365 reviews) | Not enough data | 
| **Trending** | 8.0 (293 reviews) | Not enough data | 
| **Retroactive Reporting** | 8.7 (330 reviews) | Not enough data | 
| **Segmentation** | 8.3 (358 reviews) | Not enough data | 
| **Mobile Reporting** | 8.2 (205 reviews) | Not enough data | 
| **Unification Across Devices** | 8.4 (225 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.3 (375 reviews) | Not enough data | 

#### Other

| Feature | Heap | Whatfix | 
|---|---|---|
| **User Data** | 8.4 (339 reviews) | Not enough data | 
| **Site Search Reporting** | 8.0 (185 reviews) | Not enough data | 
| **Load Time Monitoring** | 7.6 (192 reviews) | Not enough data | 
| **Campaign Tracking** | 8.2 (214 reviews) | Not enough data | 
| **E-Commerce** | 8.1 (149 reviews) | Not enough data | 
| **Promotional Messages** | 8.0 (45 reviews) | Not enough data | 
| **Administration Alerts** | 7.9 (47 reviews) | Not enough data | 

#### Agentic AI - Digital Analytics

| Feature | Heap | Whatfix | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Administration

| Feature | Heap | Whatfix | 
|---|---|---|
| **API / Integrations** | 8.4 (274 reviews) | Not enough data | 
| **QA Testing** | 8.6 (99 reviews) | Not enough data | 
| **Performance and Reliability** | 8.6 (412 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.7 (388 reviews) | Not enough data | 

### Mobile App Analytics

| Product | Score | Reviews |
|---|---|---|
| **Heap** | 8.3/10 | 118 |
| **Whatfix** | N/A | N/A |

#### User Identification

| Feature | Heap | Whatfix | 
|---|---|---|
| **Demographics** | 8.1 (41 reviews) | Not enough data | 
| **User Segmentation** | 8.6 (94 reviews) | Not enough data | 
| **Geolocation** | 8.5 (68 reviews) | Not enough data | 

#### Tracking & Reporting

| Feature | Heap | Whatfix | 
|---|---|---|
| **Custom Event Tracking** | 8.6 (102 reviews) | Not enough data | 
| **Real-Time Insights** | 8.4 (93 reviews) | Not enough data | 
| **Attribution** | 8.1 (80 reviews) | Not enough data | 
| **Dashboard** | 8.1 (97 reviews) | Not enough data | 
| **User Path Tracking** | 8.2 (96 reviews) | Not enough data | 
| **User Activity History** | 8.4 (90 reviews) | Not enough data | 

#### Metrics

| Feature | Heap | Whatfix | 
|---|---|---|
| **Engagement** | 8.3 (65 reviews) | Not enough data | 
| **Exit Tracking** | 7.9 (51 reviews) | Not enough data | 
| **Retention** | 8.0 (56 reviews) | Not enough data | 
| **Return** | 8.2 (57 reviews) | Not enough data | 
| **Conversions** | 8.4 (68 reviews) | Not enough data | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **Heap** | 9.1/10 | 85 |
| **Whatfix** | N/A | N/A |

#### User Behavior

| Feature | Heap | Whatfix | 
|---|---|---|
| **Click Tracking** | 9.4 (83 reviews) | Not enough data | 
| **Mouse Movement ** | 9.0 (73 reviews) | Not enough data | 
| **Frustration Tracking** | 9.0 (69 reviews) | Not enough data | 

#### A/B Testing 

| Feature | Heap | Whatfix | 
|---|---|---|
| **Error and Bug Tracking** | 9.1 (52 reviews) | Not enough data | 
| **Split URL Testing** | 8.9 (24 reviews) | Not enough data | 
| **Data Analysis** | 9.3 (61 reviews) | Not enough data | 
| **Notes** | 9.3 (44 reviews) | Not enough data | 

#### Visitor Information

| Feature | Heap | Whatfix | 
|---|---|---|
| **User Identification** | 9.3 (66 reviews) | Not enough data | 
| **Search Box** | 8.9 (61 reviews) | Not enough data | 

#### Agentic AI - Session Replay

| Feature | Heap | Whatfix | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Heap** | N/A | N/A |
| **Whatfix** | 8.3/10 | 237 |

#### User Analysis

| Feature | Heap | Whatfix | 
|---|---|---|
| **Survey Implementation** | Not enough data | 8.0 (157 reviews) | 
| **Data Analysis** | Not enough data | 8.1 (173 reviews) | 

#### User Support

| Feature | Heap | Whatfix | 
|---|---|---|
| **User Segmentation** | Not enough data | 8.2 (166 reviews) | 
| **Multi-Language Support** | Not enough data | 8.0 (144 reviews) | 
| **Behavior-responsive Messaging** | Not enough data | 8.0 (144 reviews) | 

#### Walkthrough Type

| Feature | Heap | Whatfix | 
|---|---|---|
| **Audio-visual Walkthroughs** | Not enough data | 8.5 (166 reviews) | 
| **Text Bubble Walkthroughs** | Not enough data | 9.0 (195 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | Heap | Whatfix | 
|---|---|---|
| **Integration** | Not enough data | 8.4 (42 reviews) | 
| **Communications** | Not enough data | 8.8 (54 reviews) | 

#### Analytics - Digital Adoption Platform

| Feature | Heap | Whatfix | 
|---|---|---|
| **Analytics** | Not enough data | 8.3 (44 reviews) | 

#### Functions - Digital Adoption Platform

| Feature | Heap | Whatfix | 
|---|---|---|
| **Customer self-service** | Not enough data | 8.6 (51 reviews) | 
| **In-app guidance** | Not enough data | 8.8 (61 reviews) | 

#### Agentic AI - Digital Adoption Platform

| Feature | Heap | Whatfix | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.2 (29 reviews) | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Heap** | 8.3/10 | 413 |
| **Whatfix** | 7.7/10 | 57 |

#### Product Analytics

| Feature | Heap | Whatfix | 
|---|---|---|
| **Account-Level Analytics** | 8.3 (299 reviews) | 8.1 (51 reviews) | 
| **User-Level Analytics** | 8.7 (358 reviews) | 8.1 (52 reviews) | 
| **Segmentation** | 8.5 (326 reviews) | 7.8 (48 reviews) | 
| **Funnels** | 8.7 (351 reviews) | 7.6 (46 reviews) | 
| **Alerts** | 7.9 (104 reviews) | 7.5 (46 reviews) | 
| **Multi-Product Analytics** | 8.4 (222 reviews) | 7.2 (41 reviews) | 
| **User Scoring** | 7.8 (91 reviews) | 7.0 (36 reviews) | 
| **Integrations** | 8.3 (254 reviews) | 7.4 (43 reviews) | 

#### Agentic AI - Product Analytics

| Feature | Heap | Whatfix | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (5 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (5 reviews) | 

#### Behavioral Analytics - Product Analytics

| Feature | Heap | Whatfix | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Heap | Whatfix | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Heap | Whatfix | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### E-Commerce Analytics

| Product | Score | Reviews |
|---|---|---|
| **Heap** | 8.2/10 | 95 |
| **Whatfix** | N/A | N/A |

#### Analytics

| Feature | Heap | Whatfix | 
|---|---|---|
| **Reports** | 8.6 (85 reviews) | Not enough data | 
| **Dashboard** | 8.4 (87 reviews) | Not enough data | 
| **Web Analytics** | 8.6 (83 reviews) | Not enough data | 
| **Campaign Tracking** | 8.2 (69 reviews) | Not enough data | 
| **Customer Demographics** | 7.8 (72 reviews) | Not enough data | 
| **Predictive Analytics** | 7.3 (49 reviews) | Not enough data | 

#### Administration

| Feature | Heap | Whatfix | 
|---|---|---|
| **Data Storage** | 8.1 (69 reviews) | Not enough data | 
| **A/B Testing** | 8.2 (50 reviews) | Not enough data | 
| **Integrations** | 8.5 (65 reviews) | Not enough data | 

#### Generative AI

| Feature | Heap | Whatfix | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - E-Commerce Analytics

| Feature | Heap | Whatfix | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **Heap** | 8.9/10 | 36 |
| **Whatfix** | N/A | N/A |

#### Platform Basics

| Feature | Heap | Whatfix | 
|---|---|---|
| **Dynamic Segmentation** | 9.2 (30 reviews) | Not enough data | 
| **Journey Optimization** | 9.2 (31 reviews) | Not enough data | 

#### Platform Data

| Feature | Heap | Whatfix | 
|---|---|---|
| **Journey Reporting** | 9.1 (32 reviews) | Not enough data | 
| **Trends Reporting** | 8.7 (34 reviews) | Not enough data | 
| **Dashboards** | 9.2 (33 reviews) | Not enough data | 
| **Advanced Data Filtering** | 8.9 (33 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Heap | Whatfix | 
|---|---|---|
| **Journey Mapping** | 9.2 (33 reviews) | Not enough data | 
| **Integrations** | 8.9 (31 reviews) | Not enough data | 
| **Automated Alerts** | 7.9 (15 reviews) | Not enough data | 

#### Agentic AI - Customer Journey Analytics

| Feature | Heap | Whatfix | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Heap** | N/A | N/A |
| **Whatfix** | 7.7/10 | 181 |

#### Generative AI

| Feature | Heap | Whatfix | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (51 reviews) | 

#### Self-Service Experience

| Feature | Heap | Whatfix | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.9 (149 reviews) | 
| **Searchable Articles** | Not enough data | 8.8 (142 reviews) | 
| **Community Forums** | Not enough data | 8.2 (95 reviews) | 
| **Mobile Optimization** | Not enough data | 7.0 (68 reviews) | 
| **Personalization** | Not enough data | 8.2 (85 reviews) | 

#### Self-Service Platform

| Feature | Heap | Whatfix | 
|---|---|---|
| **Branding** | Not enough data | 8.6 (92 reviews) | 
| **Automation** | Not enough data | 8.1 (89 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.6 (78 reviews) | 
| **Integrations** | Not enough data | 8.0 (89 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Heap | Whatfix | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (13 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 6.8 (13 reviews) | 
| **Adaptive Learning** | Not enough data | 7.1 (14 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.8 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (13 reviews) | 
| **Decision Making** | Not enough data | 7.1 (13 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Heap** | 9.2/10 | 32 |
| **Whatfix** | N/A | N/A |

#### Generative AI

| Feature | Heap | Whatfix | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Heap | Whatfix | 
|---|---|---|
| **Brand Design Consistency** | 8.7 (18 reviews) | Not enough data | 
| **Survey Deployment** | 9.1 (23 reviews) | Not enough data | 
| **Feedback Collection** | 9.0 (26 reviews) | Not enough data | 
| **Device Responsiveness** | 9.3 (25 reviews) | Not enough data | 

#### Process Management

| Feature | Heap | Whatfix | 
|---|---|---|
| **Feedback Aggregation** | 9.1 (23 reviews) | Not enough data | 
| **Trigger Alerts** | 9.1 (23 reviews) | Not enough data | 
| **Real-Time Analysis** | 9.4 (26 reviews) | Not enough data | 
| **Real-Time Action** | 9.3 (25 reviews) | Not enough data | 

#### System Management

| Feature | Heap | Whatfix | 
|---|---|---|
| **Security** | 9.4 (20 reviews) | Not enough data | 
| **System Monitoring** | 9.3 (14 reviews) | Not enough data | 

### Mobile Analytics

| Product | Score | Reviews |
|---|---|---|
| **Heap** | 8.2/10 | 78 |
| **Whatfix** | N/A | N/A |

#### Metrics

| Feature | Heap | Whatfix | 
|---|---|---|
| **Engagement** | 8.3 (65 reviews) | Not enough data | 
| **Exit Tracking** | 7.9 (51 reviews) | Not enough data | 
| **Retention** | 8.0 (56 reviews) | Not enough data | 
| **Return** | 8.2 (57 reviews) | Not enough data | 
| **Conversions** | 8.4 (68 reviews) | Not enough data | 

### Mobile App Optimization

| Product | Score | Reviews |
|---|---|---|
| **Heap** | 8.4/10 | 80 |
| **Whatfix** | N/A | N/A |

#### Variation Testing

| Feature | Heap | Whatfix | 
|---|---|---|
| **A/B Testing** | 8.5 (37 reviews) | Not enough data | 
| **WYSIWYG Editor** | Feature Not Available | Not enough data | 
| **Conversion Goal** | 8.7 (45 reviews) | Not enough data | 
| **Percentage of Traffic** | 8.6 (45 reviews) | Not enough data | 
| **Confidence Level** | 8.3 (43 reviews) | Not enough data | 
| **Multivariant Testing** | 8.2 (29 reviews) | Not enough data | 

#### Reporting

| Feature | Heap | Whatfix | 
|---|---|---|
| **Segmentation** | 8.4 (64 reviews) | Not enough data | 
| **Reports and Dashboards** | 8.2 (65 reviews) | Not enough data | 

#### Personalization

| Feature | Heap | Whatfix | 
|---|---|---|
| **Standard Targeting** | Feature Not Available | Not enough data | 
| **Custom Targeting** | Feature Not Available | Not enough data | 
| **Data Segmentation** | 8.3 (38 reviews) | Not enough data | 

#### Administration

| Feature | Heap | Whatfix | 
|---|---|---|
| **API / Integrations** | 8.1 (52 reviews) | Not enough data | 
| **QA Testing** | 7.8 (15 reviews) | Not enough data | 
| **Performance and Reliability** | 8.5 (62 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.9 (63 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Product Analytics Software](https://www.g2.com/categories/product-analytics)

**Unique to Heap (7):** [E-Commerce Analytics Software](https://www.g2.com/categories/e-commerce-analytics), [Session Replay Software](https://www.g2.com/categories/session-replay), [Mobile App Analytics Tools](https://www.g2.com/categories/mobile-app-analytics), [Mobile App Optimization Software](https://www.g2.com/categories/mobile-app-optimization), [Digital Analytics Software](https://www.g2.com/categories/digital-analytics), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics)

**Unique to Whatfix (2):** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Heap | Whatfix | 
|---|---|---|
| **Small-Business** | 34.6% | 17.5% | 
| **Mid-Market** | 54.1% | 37.0% | 
| **Enterprise** | 11.3% | 45.5% | 

### By Industry

#### Heap

- **Computer Software:** 16.5%
- **Information Technology and Services:** 12.1%
- **Financial Services:** 9.0%
- **Marketing and Advertising:** 7.6%
- **Internet:** 5.4%
- **Retail:** 4.8%
- **Real Estate:** 3.6%
- **Automotive:** 3.2%
- **Insurance:** 2.3%
- **Leisure, Travel & Tourism:** 2.2%
- **Other:** 33.1%

#### Whatfix

- **Computer Software:** 15.2%
- **Information Technology and Services:** 13.8%
- **Financial Services:** 3.8%
- **Insurance:** 3.6%
- **Banking:** 3.2%
- **Pharmaceuticals:** 3.2%
- **Automotive:** 3.0%
- **Hospital & Health Care:** 2.8%
- **Telecommunications:** 2.8%
- **Staffing and Recruiting:** 2.6%
- **Other:** 45.9%

---
## Alternatives

### Alternatives to Heap

- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1048 reviews)
- [Smartlook](https://www.g2.com/products/smartlook/reviews) — 4.6/5 stars (874 reviews)
- [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2350 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1762 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1321 reviews)
- [Kissmetrics](https://www.g2.com/products/kissmetrics/reviews) — 4.1/5 stars (168 reviews)
- [Appier AIRIS (formerly Woopra)](https://www.g2.com/products/appier-airis-formerly-woopra/reviews) — 4.4/5 stars (207 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2874 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)

### Alternatives to Whatfix

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1762 reviews)
- [Userpilot](https://www.g2.com/products/userpilot/reviews) — 4.6/5 stars (984 reviews)
- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (560 reviews)
- [UserGuiding](https://www.g2.com/products/userguiding/reviews) — 4.7/5 stars (762 reviews)
- [Apty](https://www.g2.com/products/apty/reviews) — 4.7/5 stars (147 reviews)
- [Userlane](https://www.g2.com/products/userlane/reviews) — 4.7/5 stars (81 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (344 reviews)
- [Chameleon](https://www.g2.com/products/chameleon/reviews) — 4.4/5 stars (353 reviews)
- [EdCast MyGuide](https://www.g2.com/products/edcast-myguide/reviews) — 4.9/5 stars (22 reviews)

---
## Top Discussions

### Heap

- Title: [What is the best visualization I can use to track the conversion rate from free trial to paid subscription?](https://www.g2.com/discussions/52214-what-is-the-best-visualization-i-can-use-to-track-the-conversion-rate-from-free-trial-to-paid-subscription) — 1 comment, 1 upvote
  > **Top comment:** "You can Integrate CRM's into Heap for a simplistic view but it relies on identifiers to merge correctly.

The ideal way to do this is to centralize Heap..."
- Title: [How do I know the numbers I'm getting are correct](https://www.g2.com/discussions/34118-how-do-i-know-the-numbers-i-m-getting-are-correct) — 1 comment
  > **Top comment:** "When I am not sure about some number I use to test the event tracking my own session, in the event visualizer you can click debug in Live view it will show..."
- Title: [Do you know of other platforms that provide automatic and retroactive event tracking?](https://www.g2.com/discussions/33720-do-you-know-of-other-platforms-that-provide-automatic-and-retroactive-event-tracking) — 1 comment, 1 upvote
  > **Top comment:** "Pendo"
- Title: [Can Auryc track visitors across multiple sessions?](https://www.g2.com/discussions/can-auryc-track-visitors-across-multiple-sessions) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, Auryc has the ability to track a single user across multiple sessions and even multiple devices.  
"
- Title: [How long can we retain the data?](https://www.g2.com/discussions/how-long-can-we-retain-the-data) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Auryc offers flexible data retention options based upon your specific data, analysis, auditing, and compliance needs.  Some Auryc clients choose to retain..."

### Whatfix

- Title: [What does Whatfix do?](https://www.g2.com/discussions/what-does-whatfix-do) — 3 comments
  > **Top comment:** "What fix provides in-app help guidance, tool tips, etc and minimal analytics for (user funnel, etc) with an added ability to export guides as pdfs or videos..."
- Title: [At what rate is Whatfix growing year on year?](https://www.g2.com/discussions/at-what-rate-is-whatfix-growing-year-on-year) — 1 comment, 1 upvote
  > **Top comment:** "I don't have a number, but having a keen interest in this category I can tell you this... the digital adoption platform (DAP) market has been experiencing..."
- Title: [Which of the following is a widget of Whatfix?](https://www.g2.com/discussions/which-of-the-following-is-a-widget-of-whatfix) — 1 comment, 1 upvote
  > **Top comment:** "Whatfix is a Digital Adoption Platform. The platform has several products and features. 
Product Analytics is a product where a customer can see user..."
- Title: [Which one of them is a direct competitor of Whatfix?](https://www.g2.com/discussions/which-one-of-them-is-a-direct-competitor-of-whatfix) — 1 comment, 1 upvote
  > **Top comment:** "Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of..."
- Title: [What is the best way to showcase videos using the platform?](https://www.g2.com/discussions/23999-what-is-the-best-way-to-showcase-videos-using-the-platform) — 1 comment, 1 upvote
  > **Top comment:** "Hi Christopher

I have added a video to the self-help tab.

You can do this if you have created the video and have it saved.  I use Vimeo.   Once you..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/heap-vs-whatfix)