# Heap by Contentsquare vs WalkMe Comparison
---
## AI Generated Summary
- **G2 reviewers report** that WalkMe excels in user experience, with many praising its intuitive interface and ease of content creation. Users appreciate how the UI is designed to keep essential tools just a click away, making it straightforward to build in-app guidance.
- **Users say** that WalkMe's support team is a standout feature, often highlighted as a key reason for customer loyalty. Reviewers mention that the training courses provided by WalkMe significantly enhance the learning curve, making the platform easier to navigate over time.
- **According to verified reviews** , Heap shines in its seamless integration of product and website data, which users find incredibly beneficial. Many appreciate the lack of a learning curve, allowing them to focus on their projects without getting bogged down by complex setups.
- **Reviewers mention** that while WalkMe offers robust in-app guidance that reduces user confusion and support tickets, some users feel it could be more flexible in adapting to specific workflows, which can lead to configuration challenges.
- **G2 reviewers highlight** that Heap's collaborative work culture fosters continuous improvement and skill growth, making it a great choice for teams looking to enhance their analytics capabilities while working on real projects.
- **Users report** that while WalkMe has a higher overall satisfaction score, Heap's ability to quickly log and analyze user events without extensive prior setup is a significant advantage for teams needing immediate insights into user behavior.



| | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,097 | 571 | 
| **Largest Market Segment** | Mid-Market (54.1% of reviews) | Enterprise (60.2% of reviews) | 
| **Entry Level Price** | Contact Us | No pricing available | 

---
## Top Pros & Cons

### Heap by Contentsquare

Pros:
- Ease of Use (7 reviews)
- Insights (5 reviews)

Cons:
- Data Inaccuracy (4 reviews)
- Data Management Issues (3 reviews)

### WalkMe

Pros:
- Ease of Use (84 reviews)
- Helpful (54 reviews)

Cons:
- Learning Curve (34 reviews)
- Complexity (24 reviews)

---
## Ratings Comparison
| Rating | Heap by Contentsquare | WalkMe | 
|---|---|---|
  | **Meets Requirements** | 8.6 (857 reviews) | 8.8 (491 reviews) | 
  | **Ease of Use** | 8.1 (867 reviews) | 8.4 (501 reviews) | 
  | **Ease of Setup** | 8.5 (315 reviews) | 8.1 (410 reviews) | 
  | **Ease of Admin** | 8.6 (317 reviews) | 8.3 (365 reviews) | 
  | **Quality of Support** | 8.7 (680 reviews) | 8.8 (483 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (299 reviews) | 8.9 (362 reviews) | 
  | **Product Direction (% positive)** | 8.7 (796 reviews) | 9.0 (472 reviews) | 

---
## Pricing

### Heap by Contentsquare

#### Entry-Level Pricing

Plan: Free

Price: Contact Us

Description: Find product-market fit

Key Features:
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources

[Browse all 4 editions](https://www.g2.com/products/heap-by-contentsquare/pricing)

#### Free Trial

Yes

### WalkMe

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Digital Analytics

| Product | Score | Reviews |
|---|---|---|
| **Heap by Contentsquare** | 8.4/10 | 564 |
| **WalkMe** | N/A | N/A |

#### Metrics

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Sessions - Digital Analytics** | 8.6 (397 reviews) | Not enough data | 
| **Engagement** | 8.4 (365 reviews) | Not enough data | 
| **Entry and Exit Pages** | 8.3 (327 reviews) | Not enough data | 
| **Standard Event Tracking** | 9.0 (398 reviews) | Not enough data | 
| **Custom Event Tracking** | 8.8 (391 reviews) | Not enough data | 
| **Retention** | 8.0 (305 reviews) | Not enough data | 
| **Return** | 8.1 (279 reviews) | Not enough data | 
| **Conversions** | 8.7 (347 reviews) | Not enough data | 
| **Funnels** | 8.7 (368 reviews) | Not enough data | 

#### Reporting

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Real-Time Reporting** | 8.6 (365 reviews) | Not enough data | 
| **Trending** | 8.0 (293 reviews) | Not enough data | 
| **Retroactive Reporting** | 8.7 (330 reviews) | Not enough data | 
| **Segmentation** | 8.3 (358 reviews) | Not enough data | 
| **Mobile Reporting** | 8.2 (205 reviews) | Not enough data | 
| **Unification Across Devices** | 8.4 (225 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.3 (375 reviews) | Not enough data | 

#### Other

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **User Data** | 8.4 (339 reviews) | Not enough data | 
| **Site Search Reporting** | 8.0 (185 reviews) | Not enough data | 
| **Load Time Monitoring** | Feature Not Available | Not enough data | 
| **Campaign Tracking** | 8.2 (214 reviews) | Not enough data | 
| **E-Commerce** | 8.1 (149 reviews) | Not enough data | 
| **Promotional Messages** | 8.0 (45 reviews) | Not enough data | 
| **Administration Alerts** | 7.9 (47 reviews) | Not enough data | 

#### Agentic AI - Digital Analytics

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Administration

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **API / Integrations** | 8.4 (274 reviews) | Not enough data | 
| **QA Testing** | 8.6 (99 reviews) | Not enough data | 
| **Performance and Reliability** | 8.6 (412 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.7 (388 reviews) | Not enough data | 

### Mobile App Analytics

| Product | Score | Reviews |
|---|---|---|
| **Heap by Contentsquare** | 8.3/10 | 118 |
| **WalkMe** | 8.1/10 | 22 |

#### User Identification

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Demographics** | 8.1 (41 reviews) | 7.4 (17 reviews) | 
| **User Segmentation** | 8.6 (94 reviews) | 8.5 (19 reviews) | 
| **Geolocation** | 8.5 (68 reviews) | 8.0 (14 reviews) | 

#### Tracking & Reporting

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Custom Event Tracking** | 8.6 (102 reviews) | 8.6 (18 reviews) | 
| **Real-Time Insights** | 8.4 (93 reviews) | 8.2 (19 reviews) | 
| **Attribution** | 8.1 (80 reviews) | 8.0 (16 reviews) | 
| **Dashboard** | 8.1 (97 reviews) | 8.3 (20 reviews) | 
| **User Path Tracking** | 8.2 (96 reviews) | 7.8 (18 reviews) | 
| **User Activity History** | 8.4 (90 reviews) | 8.1 (18 reviews) | 

#### Metrics

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Engagement** | 8.3 (65 reviews) | 8.4 (18 reviews) | 
| **Exit Tracking** | 7.9 (51 reviews) | 8.1 (17 reviews) | 
| **Retention** | 8.0 (56 reviews) | 8.1 (18 reviews) | 
| **Return** | 8.2 (57 reviews) | 8.2 (16 reviews) | 
| **Conversions** | 8.4 (68 reviews) | 8.1 (17 reviews) | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **Heap by Contentsquare** | 9.2/10 | 85 |
| **WalkMe** | N/A | N/A |

#### User Behavior

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Click Tracking** | 9.4 (83 reviews) | Not enough data | 
| **Mouse Movement ** | 9.0 (73 reviews) | Not enough data | 
| **Frustration Tracking** | 9.0 (69 reviews) | Not enough data | 

#### A/B Testing 

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Error and Bug Tracking** | 9.1 (52 reviews) | Not enough data | 
| **Split URL Testing** | Feature Not Available | Not enough data | 
| **Data Analysis** | 9.3 (61 reviews) | Not enough data | 
| **Notes** | 9.3 (44 reviews) | Not enough data | 

#### Visitor Information

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **User Identification** | 9.3 (66 reviews) | Not enough data | 
| **Search Box** | 8.9 (61 reviews) | Not enough data | 

#### Agentic AI - Session Replay

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Heap by Contentsquare** | N/A | N/A |
| **WalkMe** | 8.4/10 | 368 |

#### User Analysis

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Survey Implementation** | Not enough data | 7.9 (288 reviews) | 
| **Data Analysis** | Not enough data | 8.1 (321 reviews) | 

#### User Support

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **User Segmentation** | Not enough data | 8.6 (316 reviews) | 
| **Multi-Language Support** | Not enough data | 7.7 (252 reviews) | 
| **Behavior-responsive Messaging** | Not enough data | 8.0 (261 reviews) | 

#### Walkthrough Type

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Audio-visual Walkthroughs** | Not enough data | 8.0 (269 reviews) | 
| **Text Bubble Walkthroughs** | Not enough data | 9.1 (320 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Integration** | Not enough data | 8.4 (55 reviews) | 
| **Communications** | Not enough data | 9.2 (65 reviews) | 

#### Analytics - Digital Adoption Platform

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Analytics** | Not enough data | 8.6 (54 reviews) | 

#### Functions - Digital Adoption Platform

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Customer self-service** | Not enough data | 9.0 (54 reviews) | 
| **In-app guidance** | Not enough data | 9.5 (73 reviews) | 

#### Agentic AI - Digital Adoption Platform

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.0 (34 reviews) | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Heap by Contentsquare** | 8.3/10 | 413 |
| **WalkMe** | N/A | N/A |

#### Product Analytics

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Account-Level Analytics** | 8.3 (299 reviews) | Not enough data | 
| **User-Level Analytics** | 8.7 (358 reviews) | Not enough data | 
| **Segmentation** | 8.5 (326 reviews) | Not enough data | 
| **Funnels** | 8.7 (351 reviews) | Not enough data | 
| **Alerts** | 7.9 (104 reviews) | Not enough data | 
| **Multi-Product Analytics** | 8.4 (222 reviews) | Not enough data | 
| **User Scoring** | 7.8 (91 reviews) | Not enough data | 
| **Integrations** | 8.3 (254 reviews) | Not enough data | 

#### Agentic AI - Product Analytics

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Behavioral Analytics - Product Analytics

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### E-Commerce Analytics

| Product | Score | Reviews |
|---|---|---|
| **Heap by Contentsquare** | 8.3/10 | 95 |
| **WalkMe** | N/A | N/A |

#### Analytics

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Reports** | 8.6 (85 reviews) | Not enough data | 
| **Dashboard** | 8.4 (87 reviews) | Not enough data | 
| **Web Analytics** | 8.6 (83 reviews) | Not enough data | 
| **Campaign Tracking** | 8.2 (69 reviews) | Not enough data | 
| **Customer Demographics** | 7.8 (72 reviews) | Not enough data | 
| **Predictive Analytics** | Feature Not Available | Not enough data | 

#### Administration

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Data Storage** | 8.1 (69 reviews) | Not enough data | 
| **A/B Testing** | 8.2 (50 reviews) | Not enough data | 
| **Integrations** | 8.5 (65 reviews) | Not enough data | 

#### Generative AI

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - E-Commerce Analytics

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **Heap by Contentsquare** | 8.9/10 | 36 |
| **WalkMe** | N/A | N/A |

#### Platform Basics

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Dynamic Segmentation** | 9.2 (30 reviews) | Not enough data | 
| **Journey Optimization** | 9.2 (31 reviews) | Not enough data | 

#### Platform Data

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Journey Reporting** | 9.1 (32 reviews) | Not enough data | 
| **Trends Reporting** | 8.7 (34 reviews) | Not enough data | 
| **Dashboards** | 9.2 (33 reviews) | Not enough data | 
| **Advanced Data Filtering** | 8.9 (33 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Journey Mapping** | 9.2 (33 reviews) | Not enough data | 
| **Integrations** | 8.9 (31 reviews) | Not enough data | 
| **Automated Alerts** | 7.9 (15 reviews) | Not enough data | 

#### Agentic AI - Customer Journey Analytics

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Heap by Contentsquare** | N/A | N/A |
| **WalkMe** | 9.9/10 | 8 |

#### ServiceNow Apps

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | 10.0 (7 reviews) | 
| **Value** | Not enough data | 9.8 (7 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Heap by Contentsquare** | N/A | N/A |
| **WalkMe** | 8.0/10 | 226 |

#### Generative AI

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (98 reviews) | 

#### Self-Service Experience

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.4 (203 reviews) | 
| **Searchable Articles** | Not enough data | 8.3 (201 reviews) | 
| **Community Forums** | Not enough data | 8.2 (195 reviews) | 
| **Mobile Optimization** | Not enough data | 6.7 (138 reviews) | 
| **Personalization** | Not enough data | 8.1 (172 reviews) | 

#### Self-Service Platform

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Branding** | Not enough data | 8.4 (175 reviews) | 
| **Automation** | Not enough data | 8.2 (180 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.1 (138 reviews) | 
| **Integrations** | Not enough data | 7.6 (159 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (11 reviews) | 
| **Multi-step Planning** | Not enough data | 8.6 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (12 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (12 reviews) | 
| **Decision Making** | Not enough data | 8.2 (12 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Heap by Contentsquare** | 9.2/10 | 32 |
| **WalkMe** | N/A | N/A |

#### Generative AI

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Brand Design Consistency** | 8.7 (18 reviews) | Not enough data | 
| **Survey Deployment** | 9.1 (23 reviews) | Not enough data | 
| **Feedback Collection** | 9.0 (26 reviews) | Not enough data | 
| **Device Responsiveness** | 9.3 (25 reviews) | Not enough data | 

#### Process Management

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Feedback Aggregation** | 9.1 (23 reviews) | Not enough data | 
| **Trigger Alerts** | 9.1 (23 reviews) | Not enough data | 
| **Real-Time Analysis** | 9.4 (26 reviews) | Not enough data | 
| **Real-Time Action** | 9.3 (25 reviews) | Not enough data | 

#### System Management

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Security** | 9.4 (20 reviews) | Not enough data | 
| **System Monitoring** | 9.3 (14 reviews) | Not enough data | 

### Mobile Analytics

| Product | Score | Reviews |
|---|---|---|
| **Heap by Contentsquare** | 8.2/10 | 78 |
| **WalkMe** | 8.2/10 | 19 |

#### Metrics

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Engagement** | 8.3 (65 reviews) | 8.4 (18 reviews) | 
| **Exit Tracking** | 7.9 (51 reviews) | 8.1 (17 reviews) | 
| **Retention** | 8.0 (56 reviews) | 8.1 (18 reviews) | 
| **Return** | 8.2 (57 reviews) | 8.2 (16 reviews) | 
| **Conversions** | 8.4 (68 reviews) | 8.1 (17 reviews) | 

### Mobile App Optimization

| Product | Score | Reviews |
|---|---|---|
| **Heap by Contentsquare** | 8.4/10 | 80 |
| **WalkMe** | 8.2/10 | 26 |

#### Variation Testing

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **A/B Testing** | 8.5 (37 reviews) | 7.9 (16 reviews) | 
| **WYSIWYG Editor** | Feature Not Available | 8.3 (20 reviews) | 
| **Conversion Goal** | 8.7 (45 reviews) | 8.1 (18 reviews) | 
| **Percentage of Traffic** | 8.6 (45 reviews) | 7.9 (21 reviews) | 
| **Confidence Level** | 8.3 (43 reviews) | 8.1 (21 reviews) | 
| **Multivariant Testing** | 8.2 (29 reviews) | 8.5 (17 reviews) | 

#### Reporting

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Segmentation** | 8.4 (64 reviews) | 8.1 (23 reviews) | 
| **Reports and Dashboards** | 8.2 (65 reviews) | 8.2 (24 reviews) | 

#### Personalization

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Standard Targeting** | 8.3 (32 reviews) | 8.4 (22 reviews) | 
| **Custom Targeting** | 8.3 (31 reviews) | 8.1 (21 reviews) | 
| **Data Segmentation** | 8.3 (38 reviews) | 8.1 (19 reviews) | 

#### Administration

| Feature | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **API / Integrations** | 8.1 (52 reviews) | 7.4 (18 reviews) | 
| **QA Testing** | 7.8 (15 reviews) | 8.1 (19 reviews) | 
| **Performance and Reliability** | 8.5 (62 reviews) | 8.2 (24 reviews) | 
| **User, Role, and Access Management** | 8.9 (63 reviews) | 8.6 (24 reviews) | 

---
## Categories
**Shared Categories (2):** [Mobile App Analytics Tools](https://www.g2.com/categories/mobile-app-analytics), [Mobile App Optimization Software](https://www.g2.com/categories/mobile-app-optimization)

**Unique to Heap by Contentsquare (6):** [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Session Replay Software](https://www.g2.com/categories/session-replay), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [Digital Analytics Software](https://www.g2.com/categories/digital-analytics), [E-Commerce Analytics Software](https://www.g2.com/categories/e-commerce-analytics), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)

**Unique to WalkMe (3):** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Heap by Contentsquare | WalkMe | 
|---|---|---|
| **Small-Business** | 34.6% | 12.3% | 
| **Mid-Market** | 54.1% | 27.5% | 
| **Enterprise** | 11.3% | 60.2% | 

### By Industry

#### Heap by Contentsquare

- **Computer Software:** 16.5%
- **Information Technology and Services:** 12.1%
- **Financial Services:** 9.0%
- **Marketing and Advertising:** 7.6%
- **Internet:** 5.4%
- **Retail:** 4.8%
- **Real Estate:** 3.6%
- **Automotive:** 3.2%
- **Insurance:** 2.3%
- **Leisure, Travel & Tourism:** 2.2%
- **Other:** 33.1%

#### WalkMe

- **Computer Software:** 11.6%
- **Financial Services:** 7.9%
- **Information Technology and Services:** 7.9%
- **Hospital & Health Care:** 5.3%
- **Insurance:** 4.4%
- **Telecommunications:** 3.7%
- **Banking:** 3.5%
- **Consulting:** 2.9%
- **Pharmaceuticals:** 2.4%
- **Consumer Goods:** 2.2%
- **Other:** 48.3%

---
## Alternatives

### Alternatives to Heap by Contentsquare

- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1051 reviews)
- [Smartlook](https://www.g2.com/products/smartlook/reviews) — 4.6/5 stars (874 reviews)
- [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2388 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1805 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1370 reviews)
- [Kissmetrics](https://www.g2.com/products/kissmetrics/reviews) — 4.1/5 stars (168 reviews)
- [Appier AIRIS (formerly Woopra)](https://www.g2.com/products/appier-airis-formerly-woopra/reviews) — 4.4/5 stars (207 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2951 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)

### Alternatives to WalkMe

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3886 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1805 reviews)
- [Whatfix](https://www.g2.com/products/whatfix/reviews) — 4.5/5 stars (549 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (356 reviews)
- [UserGuiding](https://www.g2.com/products/userguiding/reviews) — 4.7/5 stars (771 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1051 reviews)
- [Apty](https://www.g2.com/products/apty/reviews) — 4.7/5 stars (147 reviews)
- [Chameleon](https://www.g2.com/products/chameleon/reviews) — 4.4/5 stars (359 reviews)
- [Userlane](https://www.g2.com/products/userlane/reviews) — 4.7/5 stars (81 reviews)
- [Userpilot](https://www.g2.com/products/userpilot/reviews) — 4.6/5 stars (998 reviews)

---
## Top Discussions

### Heap by Contentsquare

- Title: [What is the best visualization I can use to track the conversion rate from free trial to paid subscription?](https://www.g2.com/discussions/52214-what-is-the-best-visualization-i-can-use-to-track-the-conversion-rate-from-free-trial-to-paid-subscription) — 1 comment, 1 upvote
  > **Top comment:** "You can Integrate CRM's into Heap for a simplistic view but it relies on identifiers to merge correctly.

The ideal way to do this is to centralize Heap..."
- Title: [How do I know the numbers I'm getting are correct](https://www.g2.com/discussions/34118-how-do-i-know-the-numbers-i-m-getting-are-correct) — 1 comment
  > **Top comment:** "When I am not sure about some number I use to test the event tracking my own session, in the event visualizer you can click debug in Live view it will show..."
- Title: [Do you know of other platforms that provide automatic and retroactive event tracking?](https://www.g2.com/discussions/33720-do-you-know-of-other-platforms-that-provide-automatic-and-retroactive-event-tracking) — 1 comment, 1 upvote
  > **Top comment:** "Pendo"
- Title: [Can Auryc track visitors across multiple sessions?](https://www.g2.com/discussions/can-auryc-track-visitors-across-multiple-sessions) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, Auryc has the ability to track a single user across multiple sessions and even multiple devices.  
"
- Title: [How long can we retain the data?](https://www.g2.com/discussions/how-long-can-we-retain-the-data) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Auryc offers flexible data retention options based upon your specific data, analysis, auditing, and compliance needs.  Some Auryc clients choose to retain..."

### WalkMe

- Title: [What is the one greatest solution you have used WalkMe for?](https://www.g2.com/discussions/what-is-the-one-greatest-solution-you-have-used-walkme-for) — 3 comments, 2 upvotes
  > **Top comment:** "Our first solution using WalkMe as our Digital Adoption Platform (DAP) provided guidance, insights, engagement, and automation in one seamless package for a..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/heap-by-contentsquare-vs-walkme)