# HCL Commerce, SAP Commerce Cloud vs BigCommerce Comparison

| | HCL Commerce | SAP Commerce Cloud | BigCommerce | 
|---|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.3 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 182 | 323 | 579 | 
| **Largest Market Segment** | Enterprise (45.0% of reviews) | Enterprise (45.0% of reviews) | Small-Business (77.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | $29.95/ per month | 

---
## Top Pros & Cons

### HCL Commerce

Pros:
- Ease of Use (1 reviews)
- E-commerce Services (1 reviews)

Cons:
- Expensive (1 reviews)
- Module Limitations (1 reviews)

### SAP Commerce Cloud

Pros:
- Ease of Use (29 reviews)
- Integrations (23 reviews)

Cons:
- Expensive (24 reviews)
- Complexity (21 reviews)

### BigCommerce

Pros:
- Ease of Use (40 reviews)
- Customer Support (21 reviews)

Cons:
- Limited Customization (12 reviews)
- Expensive (11 reviews)

---
## Ratings Comparison
| Rating | HCL Commerce | SAP Commerce Cloud | BigCommerce | 
|---|---|---|---|
  | **Meets Requirements** | 8.3 (125 reviews) | 8.7 (232 reviews) | 8.3 (489 reviews) | 
  | **Ease of Use** | 7.8 (126 reviews) | 8.1 (244 reviews) | 8.4 (492 reviews) | 
  | **Ease of Setup** | 7.0 (55 reviews) | 7.9 (183 reviews) | 8.3 (310 reviews) | 
  | **Ease of Admin** | 7.4 (52 reviews) | 8.1 (98 reviews) | 8.4 (287 reviews) | 
  | **Quality of Support** | 7.8 (122 reviews) | 8.5 (224 reviews) | 8.3 (470 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (53 reviews) | 8.4 (91 reviews) | 8.4 (283 reviews) | 
  | **Product Direction (% positive)** | 8.2 (120 reviews) | 8.9 (220 reviews) | 7.9 (471 reviews) | 

---
## Pricing

### HCL Commerce

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### SAP Commerce Cloud

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### BigCommerce

#### Entry-Level Pricing

Plan: Standard

Price: $29.95 / per month

Description: Everything you need to start selling online

Key Features:
- No transaction fees
- Sell on Amazon, eBay, Facebook, Pinterest & Google Shopping
- Accept Credit Cards, PayPal, Apple Pay & Amazon Pay

[Browse all 4 editions](https://www.g2.com/products/bigcommerce/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Order Management

| Product | Score | Reviews |
|---|---|---|
| **HCL Commerce** | N/A | N/A |
| **SAP Commerce Cloud** | 8.8/10 | 83 |
| **BigCommerce** | N/A | N/A |

#### Order Entry

| Feature | HCL Commerce | SAP Commerce Cloud | BigCommerce | 
|---|---|---|---|
| **Entry** | Not enough data | 8.8 (70 reviews) | Not enough data | 
| **Register** | Not enough data | 9.0 (70 reviews) | Not enough data | 
| **Notifications** | Not enough data | 8.8 (69 reviews) | Not enough data | 

#### Order Tracking

| Feature | HCL Commerce | SAP Commerce Cloud | BigCommerce | 
|---|---|---|---|
| **Shipping** | Not enough data | 8.9 (71 reviews) | Not enough data | 
| **Tracking** | Not enough data | 8.9 (72 reviews) | Not enough data | 
| **Backorder** | Not enough data | 8.8 (68 reviews) | Not enough data | 

#### Inventory Management

| Feature | HCL Commerce | SAP Commerce Cloud | BigCommerce | 
|---|---|---|---|
| **Stock Levels** | Not enough data | 8.9 (71 reviews) | Not enough data | 
| **Flow Of Goods** | Not enough data | 8.9 (66 reviews) | Not enough data | 
| **Reserving Goods** | Not enough data | 8.8 (67 reviews) | Not enough data | 

#### Customer Management

| Feature | HCL Commerce | SAP Commerce Cloud | BigCommerce | 
|---|---|---|---|
| **Order Status** | Not enough data | 9.0 (69 reviews) | Not enough data | 
| **Information Access** | Not enough data | 8.9 (68 reviews) | Not enough data | 
| **Email Notifications** | Not enough data | 8.7 (68 reviews) | Not enough data | 

#### Subscription Management

| Feature | HCL Commerce | SAP Commerce Cloud | BigCommerce | 
|---|---|---|---|
| **Payment Data** | Not enough data | 8.7 (69 reviews) | Not enough data | 
| **Payment Gateway** | Not enough data | 8.9 (66 reviews) | Not enough data | 
| **Billing** | Not enough data | 8.7 (69 reviews) | Not enough data | 
| **Automatic Payments** | Not enough data | 9.1 (66 reviews) | Not enough data | 

#### Agentic AI - Order Management

| Feature | HCL Commerce | SAP Commerce Cloud | BigCommerce | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | 9.2 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.1 (6 reviews) | Not enough data | 

### E-Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **HCL Commerce** | 8.1/10 | 112 |
| **SAP Commerce Cloud** | 8.3/10 | 182 |
| **BigCommerce** | 7.7/10 | 423 |

#### Headless Commerce

| Feature | HCL Commerce | SAP Commerce Cloud | BigCommerce | 
|---|---|---|---|
| **Decoupling** | 8.4 (30 reviews) | 8.3 (82 reviews) | 7.4 (85 reviews) | 
| **REST APIs** | 8.3 (31 reviews) | 8.5 (82 reviews) | 7.8 (93 reviews) | 
| **Data Orchestration** | 8.2 (31 reviews) | 8.4 (82 reviews) | 7.6 (90 reviews) | 
| **Customization** | 8.3 (31 reviews) | 8.5 (85 reviews) | 7.5 (103 reviews) | 
| **Extensibility** | 8.1 (32 reviews) | 8.6 (91 reviews) | 7.5 (92 reviews) | 

#### Generative AI

| Feature | HCL Commerce | SAP Commerce Cloud | BigCommerce | 
|---|---|---|---|
| **AI Text Generation** | 8.2 (30 reviews) | 8.0 (32 reviews) | 7.2 (53 reviews) | 
| **AI Text Summarization** | 8.3 (30 reviews) | 7.9 (32 reviews) | 7.3 (52 reviews) | 

#### Agentic AI - E-Commerce Platforms

| Feature | HCL Commerce | SAP Commerce Cloud | BigCommerce | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (19 reviews) | 5.2 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (25 reviews) | 6.2 (11 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (19 reviews) | 5.5 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.5 (19 reviews) | 5.2 (11 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (19 reviews) | 5.3 (11 reviews) | 
| **Decision Making** | Not enough data | 7.6 (19 reviews) | 5.6 (11 reviews) | 

#### Merchandising/Marketing

| Feature | HCL Commerce | SAP Commerce Cloud | BigCommerce | 
|---|---|---|---|
| **Storefront Design Tools** | 7.7 (84 reviews) | 8.2 (107 reviews) | 7.9 (388 reviews) | 
| **Product Visualization** | 7.7 (84 reviews) | 8.3 (131 reviews) | 8.3 (387 reviews) | 
| **Recommendations / Personalization** | 7.9 (85 reviews) | 8.1 (136 reviews) ✓ Verified | 7.7 (369 reviews) | 
| **Promotions and Discounts** | 8.0 (86 reviews) | 8.1 (135 reviews) ✓ Verified | 7.9 (372 reviews) | 
| **Shopping Cart Abandonment** | 7.4 (80 reviews) | 8.0 (125 reviews) | 7.9 (351 reviews) | 
| **Product Reviews** | 7.8 (78 reviews) | 8.0 (126 reviews) ✓ Verified | 7.7 (349 reviews) | 
| **SEO** | 8.2 (78 reviews) | 8.3 (104 reviews) | 7.9 (359 reviews) | 

#### Product Catalog

| Feature | HCL Commerce | SAP Commerce Cloud | BigCommerce | 
|---|---|---|---|
| **Content Management** | 8.1 (82 reviews) | 8.3 (135 reviews) | 8.3 (387 reviews) | 
| **Product Configuration** | 8.0 (85 reviews) | 8.2 (127 reviews) ✓ Verified | 8.2 (376 reviews) | 
| **Product Search and Filtering** | 8.0 (79 reviews) | 8.3 (131 reviews) ✓ Verified | 8.0 (379 reviews) | 
| **Intangible Products** | 7.6 (73 reviews) | 8.2 (113 reviews) ✓ Verified | 7.9 (266 reviews) | 

#### Order Process

| Feature | HCL Commerce | SAP Commerce Cloud | BigCommerce | 
|---|---|---|---|
| **Checkout Process** | 8.2 (88 reviews) | 8.5 (133 reviews) ✓ Verified | 8.5 (389 reviews) | 
| **Shipping Options** | 8.2 (85 reviews) | 8.5 (126 reviews) ✓ Verified | 8.1 (379 reviews) | 
| **Tax Display and Processing** | 8.1 (84 reviews) | 8.1 (124 reviews) ✓ Verified | 8.5 (363 reviews) | 
| **Payment Processing** | 8.3 (83 reviews) | 8.5 (125 reviews) ✓ Verified | 8.8 (374 reviews) | 
| **Order Management** | 8.0 (84 reviews) | 8.4 (133 reviews) | 8.5 (387 reviews) | 
| **Returns / Refunds** | 8.0 (80 reviews) | 8.0 (117 reviews) ✓ Verified | 8.2 (345 reviews) | 
| **Inventory Management** | 8.4 (76 reviews) | 8.5 (129 reviews) | 8.1 (332 reviews) | 
| **Multi-Channel Fulfillment** | 8.4 (71 reviews) | 8.4 (116 reviews) | 7.8 (261 reviews) | 

#### Multi-Channel Support

| Feature | HCL Commerce | SAP Commerce Cloud | BigCommerce | 
|---|---|---|---|
| **Omnichannel** | 8.5 (79 reviews) | 8.4 (132 reviews) | 8.0 (320 reviews) | 
| **Mobile** | 8.2 (74 reviews) | 7.9 (121 reviews) ✓ Verified | 8.0 (352 reviews) | 
| **Social Commerce** | 8.3 (71 reviews) | 8.1 (118 reviews) ✓ Verified | 7.9 (304 reviews) | 
| **Customer Service** | 8.2 (72 reviews) | 8.4 (123 reviews) ✓ Verified | 8.0 (340 reviews) | 
| **Store Locator** | 8.3 (76 reviews) | 8.2 (117 reviews) ✓ Verified | 7.7 (231 reviews) | 
| **3rd-Party Store Integration** | 8.1 (71 reviews) | 7.9 (95 reviews) | 7.9 (245 reviews) | 
| **B2B** | 8.2 (71 reviews) | 8.6 (136 reviews) ✓ Verified | 7.6 (198 reviews) | 

#### Platform

| Feature | HCL Commerce | SAP Commerce Cloud | BigCommerce | 
|---|---|---|---|
| **APIs** | 8.0 (79 reviews) | 8.5 (122 reviews) ✓ Verified | 8.1 (296 reviews) | 
| **Customization** | 7.9 (81 reviews) | 8.3 (141 reviews) ✓ Verified | 7.8 (366 reviews) | 
| **Integrations to Add-on Tools** | 7.9 (78 reviews) | 8.2 (137 reviews) ✓ Verified | 7.8 (339 reviews) | 
| **User Management** | 8.1 (80 reviews) | 8.4 (127 reviews) ✓ Verified | 8.4 (355 reviews) | 
| **Reporting / Analytics** | 7.9 (80 reviews) | 8.3 (122 reviews) | 7.9 (354 reviews) | 
| **Security** | 8.3 (81 reviews) | 8.7 (123 reviews) ✓ Verified | 8.6 (361 reviews) | 
| **Multi-Site Management** | 8.2 (76 reviews) | 8.5 (119 reviews) ✓ Verified | Feature Not Available | 
| **Admin Access Rights** | 8.4 (83 reviews) | 8.5 (125 reviews) ✓ Verified | 8.6 (348 reviews) | 
| **Test-to-Product Migration** | 8.1 (77 reviews) | 8.2 (121 reviews) ✓ Verified | Feature Not Available | 
| **Internationalization** | 8.0 (78 reviews) | 8.6 (122 reviews) ✓ Verified | Feature Not Available | 
| **Cross Browser Support** | 8.2 (82 reviews) | 8.3 (122 reviews) ✓ Verified | 8.5 (332 reviews) | 
| **Performance and Reliability** | 8.3 (87 reviews) | 8.5 (138 reviews) ✓ Verified | 8.6 (376 reviews) | 

### Accounting & Finance

| Product | Score | Reviews |
|---|---|---|
| **HCL Commerce** | N/A | N/A |
| **SAP Commerce Cloud** | N/A | N/A |
| **BigCommerce** | N/A | N/A |

#### Agentic AI - Accounting & Finance

| Feature | HCL Commerce | SAP Commerce Cloud | BigCommerce | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 

### Omnichannel Commerce

| Product | Score | Reviews |
|---|---|---|
| **HCL Commerce** | N/A | N/A |
| **SAP Commerce Cloud** | 8.8/10 | 45 |
| **BigCommerce** | 8.1/10 | 33 |

#### Reporting

| Feature | HCL Commerce | SAP Commerce Cloud | BigCommerce | 
|---|---|---|---|
| **Reports & Analytics** | Not enough data | 8.9 (39 reviews) | 8.3 (32 reviews) | 
| **Data Transfer Tools** | Not enough data | 8.7 (39 reviews) | 7.9 (32 reviews) | 

#### Omnichannel Features 

| Feature | HCL Commerce | SAP Commerce Cloud | BigCommerce | 
|---|---|---|---|
| **Retail Management** | Not enough data | 8.8 (39 reviews) | 7.9 (30 reviews) | 
| **POS Integration** | Not enough data | 8.9 (33 reviews) | 7.7 (27 reviews) | 
| **Social Media Integration** | Not enough data | 8.9 (37 reviews) | 7.8 (30 reviews) | 
| **Customer Service Integration** | Not enough data | 9.0 (34 reviews) | 8.4 (29 reviews) | 
| **Marketing Tools** | Not enough data | 8.6 (35 reviews) | 8.4 (31 reviews) | 
| **E-commerce Integration** | Not enough data | 8.6 (38 reviews) | 8.1 (32 reviews) | 
| **ERP Integration** | Not enough data | 8.6 (38 reviews) | 8.2 (27 reviews) | 

---
## Categories
**Shared Categories (1):** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms)


**Unique to SAP Commerce Cloud (2):** [Order Management Software](https://www.g2.com/categories/order-management), [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce)

**Unique to BigCommerce (1):** [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce)


---
## Reviewer Demographics

### By Company Size

| Segment | HCL Commerce | SAP Commerce Cloud | BigCommerce | 
|---|---|---|---|
| **Small-Business** | 30.7% | 22.1% | 77.0% | 
| **Mid-Market** | 24.3% | 32.9% | 18.9% | 
| **Enterprise** | 45.0% | 45.0% | 4.1% | 

### By Industry

#### HCL Commerce

- **Retail:** 20.7%
- **Information Technology and Services:** 10.3%
- **Apparel & Fashion:** 9.0%
- **Computer Software:** 6.9%
- **Automotive:** 3.4%
- **Management Consulting:** 3.4%
- **Marketing and Advertising:** 2.8%
- **Financial Services:** 2.8%
- **Food & Beverages:** 2.8%
- **Hospital & Health Care:** 2.8%
- **Other:** 35.2%

#### SAP Commerce Cloud

- **Information Technology and Services:** 15.5%
- **Computer Software:** 8.5%
- **Retail:** 7.4%
- **Accounting:** 4.8%
- **Marketing and Advertising:** 4.4%
- **Apparel & Fashion:** 3.7%
- **Consumer Goods:** 3.0%
- **Financial Services:** 2.6%
- **Telecommunications:** 2.6%
- **Consumer Services:** 2.6%
- **Other:** 45.0%

#### BigCommerce

- **Retail:** 20.1%
- **Apparel & Fashion:** 6.0%
- **Marketing and Advertising:** 5.0%
- **Information Technology and Services:** 3.9%
- **Consumer Goods:** 3.7%
- **Automotive:** 3.2%
- **Health, Wellness and Fitness:** 3.2%
- **Sporting Goods:** 3.2%
- **Wholesale:** 2.5%
- **Consumer Electronics:** 2.3%
- **Other:** 46.8%

---
## Alternatives

### Alternatives to HCL Commerce

- [Shopify](https://www.g2.com/products/shopify/reviews) — 4.4/5 stars (5091 reviews)
- [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) — 4.3/5 stars (580 reviews)
- [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) — 4.0/5 stars (266 reviews)
- [2Checkout Monetization Platform](https://www.g2.com/products/2checkout-monetization-platform/reviews) — 3.9/5 stars (195 reviews)
- [Miva](https://www.g2.com/products/miva/reviews) — 4.4/5 stars (190 reviews)
- [Oracle Commerce](https://www.g2.com/products/oracle-commerce/reviews) — 4.0/5 stars (187 reviews)
- [Volusion](https://www.g2.com/products/volusion/reviews) — 3.2/5 stars (68 reviews)
- [Cleverbridge](https://www.g2.com/products/cleverbridge/reviews) — 4.4/5 stars (59 reviews)
- [Salesforce B2B Commerce](https://www.g2.com/products/salesforce-b2b-commerce/reviews) — 4.4/5 stars (295 reviews)
- [WooCommerce](https://www.g2.com/products/woocommerce/reviews) — 4.4/5 stars (1273 reviews)

### Alternatives to SAP Commerce Cloud

- [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) — 4.4/5 stars (864 reviews)
- [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) — 4.3/5 stars (580 reviews)
- [Salesforce B2B Commerce](https://www.g2.com/products/salesforce-b2b-commerce/reviews) — 4.4/5 stars (295 reviews)
- [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) — 4.0/5 stars (266 reviews)
- [Shopify](https://www.g2.com/products/shopify/reviews) — 4.4/5 stars (5091 reviews)
- [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) — 4.0/5 stars (600 reviews)
- [WooCommerce](https://www.g2.com/products/woocommerce/reviews) — 4.4/5 stars (1273 reviews)
- [2Checkout Monetization Platform](https://www.g2.com/products/2checkout-monetization-platform/reviews) — 3.9/5 stars (195 reviews)
- [Miva](https://www.g2.com/products/miva/reviews) — 4.4/5 stars (190 reviews)
- [Oracle Commerce](https://www.g2.com/products/oracle-commerce/reviews) — 4.0/5 stars (187 reviews)

### Alternatives to BigCommerce

- [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) — 4.4/5 stars (864 reviews)
- [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) — 4.3/5 stars (580 reviews)
- [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) — 4.0/5 stars (266 reviews)
- [Salesforce B2B Commerce](https://www.g2.com/products/salesforce-b2b-commerce/reviews) — 4.4/5 stars (295 reviews)
- [Shopify](https://www.g2.com/products/shopify/reviews) — 4.4/5 stars (5091 reviews)
- [WooCommerce](https://www.g2.com/products/woocommerce/reviews) — 4.4/5 stars (1273 reviews)
- [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) — 4.0/5 stars (600 reviews)
- [Ecwid](https://www.g2.com/products/ecwid/reviews) — 4.7/5 stars (405 reviews)
- [2Checkout Monetization Platform](https://www.g2.com/products/2checkout-monetization-platform/reviews) — 3.9/5 stars (195 reviews)
- [Miva](https://www.g2.com/products/miva/reviews) — 4.4/5 stars (190 reviews)

---
## Top Discussions

### HCL Commerce

- Title: [HCL Commerce's Service and productivity.](https://www.g2.com/discussions/hcl-commerce-s-service-and-productivity) — 1 comment, 1 upvote
  > **Top comment:** "Usually I don’t write these kind of reviews but this time I just want to protect people from future scam… because these croocks aren’t going to stop I know..."
- Title: [How can it be useful for more people?](https://www.g2.com/discussions/37335-how-can-it-be-useful-for-more-people) — 1 comment, 1 upvote
  > **Top comment:** "I'm not sure what you asking for but the system have a lot of built in roles with different access and responsibilities. It's even possible to use workflow..."

### SAP Commerce Cloud

- Title: [What is SAP Commerce Cloud?](https://www.g2.com/discussions/what-is-sap-commerce-cloud) — 2 comments, 1 upvote
  > **Top comment:** "SAP Commerce cloud is cloud version of Hybris. SAP made the SaaS version of commerce which take cares of end to end ecommerce functionality. "
- Title: [What is SAP Commerce Cloud used for?](https://www.g2.com/discussions/what-is-sap-commerce-cloud-used-for) — 1 comment
  > **Top comment:** "SAP Commerce Cloud connects the online marketplace to a dedicated eCommerce website. Here’s how:

Online Marketplace:

An online marketplace is a..."

### BigCommerce

- Title: [Is BigCommerce like Shopify?](https://www.g2.com/discussions/is-bigcommerce-like-shopify) — 2 comments
  > **Top comment:** "No idea. I have never used shopify. What I do know is Big Commerce works. They are also making changes and upgrading the software.

I have seen many little..."
- Title: [Which is better Shopify or BigCommerce?](https://www.g2.com/discussions/which-is-better-shopify-or-bigcommerce) — 2 comments
  > **Top comment:** "Shopify"
- Title: [What software does BigCommerce integrate with?](https://www.g2.com/discussions/42165-what-software-does-bigcommerce-integrate-with) — 2 comments, 1 upvote
  > **Top comment:** "with many more with Google"
- Title: [Who uses BigCommerce?](https://www.g2.com/discussions/who-uses-bigcommerce) — 1 comment, 1 upvote
  > **Top comment:** "We are migrating to BigCommerce and rebuiliding our entire e-commerce experience using the tools available in it."
- Title: [Big Commerce  Likes And Dislikes](https://www.g2.com/discussions/big-commerce-likes-and-dislikes) — 1 comment, 1 upvote
  > **Top comment:** "nice blog First, I appreciate your blog; I have read your article carefully, Your content is very valuable to me. I hope people like this blog too. I hope..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hcl-commerce-vs-sap-commerce-cloud-vs-bigcommerce)