# HCL Commerce vs Salesforce B2B Commerce Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Salesforce Commerce for B2B excels in user satisfaction, boasting a significantly higher G2 Score compared to HCL Commerce. Users appreciate its ability to handle complex catalogs and negotiated pricing, which streamlines their sales processes.
- **Users say** that Salesforce Commerce for B2B offers a smoother integration with CRM systems, allowing teams to easily access customer history and pricing details. This feature enhances the efficiency of sales teams, making it a preferred choice for many.
- **According to verified reviews** , HCL Commerce provides a user-friendly experience with its intuitive navigation and dynamic layout. Reviewers highlight the platform's strong data analytics capabilities, which aid in customer acquisition, making it a solid option for enterprises focused on data-driven decisions.
- **Reviewers mention** that Salesforce Commerce for B2B has a quicker implementation process, with many users praising its intuitive onboarding wizard. This ease of setup contrasts with HCL Commerce, where some users found the setup process to be more challenging.
- **G2 reviewers highlight** the quality of support provided by Salesforce Commerce for B2B, noting that it significantly contributes to their overall satisfaction. Users feel that the support team is responsive and helpful, which is crucial for businesses relying on e-commerce solutions.
- **Users report** that while HCL Commerce has strong enterprise security features and great customer support, it falls short in some usability aspects compared to Salesforce Commerce for B2B. Some users expressed a desire for more streamlined processes, particularly in navigating between features.



| | HCL Commerce | Salesforce B2B Commerce | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 182 | 295 | 
| **Largest Market Segment** | Enterprise (45.0% of reviews) | Mid-Market (36.4% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### HCL Commerce

Pros:
- Ease of Use (1 reviews)
- E-commerce Services (1 reviews)

Cons:
- Expensive (1 reviews)
- Module Limitations (1 reviews)

### Salesforce B2B Commerce

Pros:
- Ease of Use (26 reviews)
- B2B (22 reviews)

Cons:
- Expensive (19 reviews)
- Complex Setup (17 reviews)

---
## Ratings Comparison
| Rating | HCL Commerce | Salesforce B2B Commerce | 
|---|---|---|
  | **Meets Requirements** | 8.3 (125 reviews) | 8.7 (165 reviews) | 
  | **Ease of Use** | 7.8 (126 reviews) | 8.3 (238 reviews) | 
  | **Ease of Setup** | 7.0 (55 reviews) | 8.1 (162 reviews) | 
  | **Ease of Admin** | 7.4 (52 reviews) | 8.4 (61 reviews) | 
  | **Quality of Support** | 7.8 (122 reviews) | 8.5 (161 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (53 reviews) | 8.8 (60 reviews) | 
  | **Product Direction (% positive)** | 8.2 (120 reviews) | 8.9 (161 reviews) | 

---
## Pricing

### HCL Commerce

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Salesforce B2B Commerce

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Mobile E-Commerce

| Product | Score | Reviews |
|---|---|---|
| **HCL Commerce** | N/A | N/A |
| **Salesforce B2B Commerce** | 8.2/10 | 23 |

#### Design

| Feature | HCL Commerce | Salesforce B2B Commerce | 
|---|---|---|
| **Templates - Mobile E-Commerce** | Not enough data | 7.9 (20 reviews) | 
| **Versions - Mobile E-Commerce** | Not enough data | 8.2 (20 reviews) | 
| **Testing - Mobile E-Commerce** | Not enough data | 7.9 (19 reviews) | 
| **Multichannel - Mobile E-Commerce** | Not enough data | 8.2 (18 reviews) | 

#### Personalization

| Feature | HCL Commerce | Salesforce B2B Commerce | 
|---|---|---|
| **Branding - Mobile E-Commerce** | Not enough data | 8.0 (20 reviews) | 
| **Localization - Mobile E-Commerce** | Not enough data | 7.9 (20 reviews) | 
| **Digital Content - Mobile E-Commerce** | Not enough data | 7.9 (20 reviews) | 
| **Geofencing - Mobile E-Commerce** | Not enough data | 8.3 (20 reviews) | 

#### Analysis

| Feature | HCL Commerce | Salesforce B2B Commerce | 
|---|---|---|
| **Dashboards - Mobile E-Commerce** | Not enough data | 8.2 (20 reviews) | 
| **User Behavior - Mobile E-Commerce** | Not enough data | 8.5 (20 reviews) | 
| **Sales - Mobile E-Commerce** | Not enough data | 8.8 (20 reviews) | 

### E-Merchandising

| Product | Score | Reviews |
|---|---|---|
| **HCL Commerce** | N/A | N/A |
| **Salesforce B2B Commerce** | 8.5/10 | 13 |

#### Merchandising

| Feature | HCL Commerce | Salesforce B2B Commerce | 
|---|---|---|
| **Product Recommendations** | Not enough data | 8.3 (11 reviews) | 
| **Product Search** | Not enough data | 8.6 (11 reviews) | 
| **Product Display** | Not enough data | 8.0 (11 reviews) | 
| **Media File Storage** | Not enough data | 8.0 (11 reviews) | 
| **Web Content Management** | Not enough data | 8.0 (11 reviews) | 

#### Analytics

| Feature | HCL Commerce | Salesforce B2B Commerce | 
|---|---|---|
| **Reports & Analytics** | Not enough data | 9.4 (11 reviews) | 
| **Customer Data** | Not enough data | 8.9 (11 reviews) | 

#### Administration

| Feature | HCL Commerce | Salesforce B2B Commerce | 
|---|---|---|
| **Integrations** | Not enough data | 7.9 (12 reviews) | 
| **Dashboard** | Not enough data | 9.2 (12 reviews) | 

### Shopping Cart

| Product | Score | Reviews |
|---|---|---|
| **HCL Commerce** | N/A | N/A |
| **Salesforce B2B Commerce** | 8.9/10 | 12 |

#### Administration

| Feature | HCL Commerce | Salesforce B2B Commerce | 
|---|---|---|
| **Reporting** | Not enough data | 9.3 (10 reviews) | 
| **Cart Management** | Not enough data | 8.7 (9 reviews) | 
| **Shipping Information Collection** | Not enough data | 8.7 (9 reviews) | 

#### Integrations

| Feature | HCL Commerce | Salesforce B2B Commerce | 
|---|---|---|
| **Payment Gateway Integration** | Not enough data | 9.4 (9 reviews) | 
| **E-commerce Platform Integration** | Not enough data | 8.9 (9 reviews) | 
| **Email Integration** | Not enough data | 9.1 (9 reviews) | 

#### Cart Management

| Feature | HCL Commerce | Salesforce B2B Commerce | 
|---|---|---|
| **Multi Cart** | Not enough data | 8.9 (9 reviews) | 
| **Products** | Not enough data | 9.1 (9 reviews) | 
| **Templates** | Not enough data | 8.5 (9 reviews) | 
| **Embed** | Not enough data | 8.5 (9 reviews) | 

### E-Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **HCL Commerce** | 8.1/10 | 112 |
| **Salesforce B2B Commerce** | 8.2/10 | 129 |

#### Headless Commerce

| Feature | HCL Commerce | Salesforce B2B Commerce | 
|---|---|---|
| **Decoupling** | 8.4 (30 reviews) | 8.1 (74 reviews) | 
| **REST APIs** | 8.3 (31 reviews) | 8.2 (75 reviews) | 
| **Data Orchestration** | 8.2 (31 reviews) | 8.1 (75 reviews) | 
| **Customization** | 8.3 (31 reviews) | 8.2 (75 reviews) | 
| **Extensibility** | 8.1 (32 reviews) | 8.2 (75 reviews) | 

#### Generative AI

| Feature | HCL Commerce | Salesforce B2B Commerce | 
|---|---|---|
| **AI Text Generation** | 8.2 (30 reviews) | 7.9 (64 reviews) | 
| **AI Text Summarization** | 8.3 (30 reviews) | 8.0 (63 reviews) | 

#### Agentic AI - E-Commerce Platforms

| Feature | HCL Commerce | Salesforce B2B Commerce | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (10 reviews) | 
| **Adaptive Learning** | Not enough data | 7.5 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 7.9 (8 reviews) | 
| **Decision Making** | Not enough data | 8.1 (8 reviews) | 

#### Merchandising/Marketing

| Feature | HCL Commerce | Salesforce B2B Commerce | 
|---|---|---|
| **Storefront Design Tools** | 7.7 (84 reviews) | 8.2 (97 reviews) | 
| **Product Visualization** | 7.7 (84 reviews) | 8.2 (96 reviews) | 
| **Recommendations / Personalization** | 7.9 (85 reviews) | 8.2 (101 reviews) | 
| **Promotions and Discounts** | 8.0 (86 reviews) | 7.9 (97 reviews) | 
| **Shopping Cart Abandonment** | 7.4 (80 reviews) | 8.0 (94 reviews) | 
| **Product Reviews** | 7.8 (78 reviews) | 8.1 (96 reviews) | 
| **SEO** | 8.2 (78 reviews) | 7.9 (94 reviews) | 

#### Product Catalog

| Feature | HCL Commerce | Salesforce B2B Commerce | 
|---|---|---|
| **Content Management** | 8.1 (82 reviews) | 8.4 (97 reviews) | 
| **Product Configuration** | 8.0 (85 reviews) | 8.2 (92 reviews) | 
| **Product Search and Filtering** | 8.0 (79 reviews) | 8.4 (96 reviews) | 
| **Intangible Products** | 7.6 (73 reviews) | 7.9 (86 reviews) | 

#### Order Process

| Feature | HCL Commerce | Salesforce B2B Commerce | 
|---|---|---|
| **Checkout Process** | 8.2 (88 reviews) | 8.2 (90 reviews) | 
| **Shipping Options** | 8.2 (85 reviews) | 8.2 (90 reviews) | 
| **Tax Display and Processing** | 8.1 (84 reviews) | 8.1 (87 reviews) | 
| **Payment Processing** | 8.3 (83 reviews) | 8.4 (91 reviews) | 
| **Order Management** | 8.0 (84 reviews) | 8.4 (94 reviews) | 
| **Returns / Refunds** | 8.0 (80 reviews) | 8.0 (86 reviews) | 
| **Inventory Management** | 8.4 (76 reviews) | 8.2 (91 reviews) | 
| **Multi-Channel Fulfillment** | 8.4 (71 reviews) | 8.2 (87 reviews) | 

#### Multi-Channel Support

| Feature | HCL Commerce | Salesforce B2B Commerce | 
|---|---|---|
| **Omnichannel** | 8.5 (79 reviews) | 8.3 (92 reviews) | 
| **Mobile** | 8.2 (74 reviews) | 8.2 (93 reviews) | 
| **Social Commerce** | 8.3 (71 reviews) | 8.3 (87 reviews) | 
| **Customer Service** | 8.2 (72 reviews) | 8.3 (95 reviews) | 
| **Store Locator** | 8.3 (76 reviews) | 8.1 (86 reviews) | 
| **3rd-Party Store Integration** | 8.1 (71 reviews) | 8.0 (85 reviews) | 
| **B2B** | 8.2 (71 reviews) | 8.7 (101 reviews) | 

#### Platform

| Feature | HCL Commerce | Salesforce B2B Commerce | 
|---|---|---|
| **APIs** | 8.0 (79 reviews) | 8.0 (92 reviews) | 
| **Customization** | 7.9 (81 reviews) | 7.9 (99 reviews) | 
| **Integrations to Add-on Tools** | 7.9 (78 reviews) | 8.1 (94 reviews) | 
| **User Management** | 8.1 (80 reviews) | 8.3 (91 reviews) | 
| **Reporting / Analytics** | 7.9 (80 reviews) | 8.4 (93 reviews) | 
| **Security** | 8.3 (81 reviews) | 8.6 (91 reviews) | 
| **Multi-Site Management** | 8.2 (76 reviews) | 8.1 (86 reviews) | 
| **Admin Access Rights** | 8.4 (83 reviews) | 8.4 (91 reviews) | 
| **Test-to-Product Migration** | 8.1 (77 reviews) | 8.2 (92 reviews) | 
| **Internationalization** | 8.0 (78 reviews) | 8.3 (87 reviews) | 
| **Cross Browser Support** | 8.2 (82 reviews) | 8.0 (88 reviews) | 
| **Performance and Reliability** | 8.3 (87 reviews) | 8.5 (96 reviews) | 

### Omnichannel Commerce

| Product | Score | Reviews |
|---|---|---|
| **HCL Commerce** | N/A | N/A |
| **Salesforce B2B Commerce** | 8.1/10 | 31 |

#### Reporting

| Feature | HCL Commerce | Salesforce B2B Commerce | 
|---|---|---|
| **Reports & Analytics** | Not enough data | 8.6 (31 reviews) | 
| **Data Transfer Tools** | Not enough data | 8.3 (31 reviews) | 

#### Omnichannel Features 

| Feature | HCL Commerce | Salesforce B2B Commerce | 
|---|---|---|
| **Retail Management** | Not enough data | 7.8 (31 reviews) | 
| **POS Integration** | Not enough data | 8.1 (31 reviews) | 
| **Social Media Integration** | Not enough data | 8.0 (31 reviews) | 
| **Customer Service Integration** | Not enough data | 8.2 (31 reviews) | 
| **Marketing Tools** | Not enough data | 8.1 (31 reviews) | 
| **E-commerce Integration** | Not enough data | 8.2 (31 reviews) | 
| **ERP Integration** | Not enough data | 8.0 (31 reviews) | 

---
## Categories
**Shared Categories (1):** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms)


**Unique to Salesforce B2B Commerce (4):** [Mobile E-Commerce Software](https://www.g2.com/categories/mobile-e-commerce), [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce), [E-Merchandising Software](https://www.g2.com/categories/e-merchandising), [Shopping Cart Software](https://www.g2.com/categories/shopping-cart)


---
## Reviewer Demographics

### By Company Size

| Segment | HCL Commerce | Salesforce B2B Commerce | 
|---|---|---|
| **Small-Business** | 30.7% | 30.2% | 
| **Mid-Market** | 24.3% | 36.4% | 
| **Enterprise** | 45.0% | 33.5% | 

### By Industry

#### HCL Commerce

- **Retail:** 20.7%
- **Information Technology and Services:** 10.3%
- **Apparel & Fashion:** 9.0%
- **Computer Software:** 6.9%
- **Automotive:** 3.4%
- **Management Consulting:** 3.4%
- **Marketing and Advertising:** 2.8%
- **Financial Services:** 2.8%
- **Food & Beverages:** 2.8%
- **Hospital & Health Care:** 2.8%
- **Other:** 35.2%

#### Salesforce B2B Commerce

- **Information Technology and Services:** 11.8%
- **Computer Software:** 10.3%
- **Marketing and Advertising:** 7.0%
- **Consulting:** 4.4%
- **Accounting:** 3.7%
- **Apparel & Fashion:** 3.3%
- **Retail:** 3.3%
- **Consumer Goods:** 3.3%
- **Consumer Services:** 3.3%
- **Financial Services:** 3.3%
- **Other:** 46.3%

---
## Alternatives

### Alternatives to HCL Commerce

- [Shopify](https://www.g2.com/products/shopify/reviews) — 4.4/5 stars (5100 reviews)
- [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) — 4.3/5 stars (581 reviews)
- [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) — 4.2/5 stars (580 reviews)
- [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) — 4.3/5 stars (331 reviews)
- [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) — 4.0/5 stars (267 reviews)
- [2Checkout Monetization Platform](https://www.g2.com/products/2checkout-monetization-platform/reviews) — 3.9/5 stars (195 reviews)
- [Miva](https://www.g2.com/products/miva/reviews) — 4.4/5 stars (190 reviews)
- [Oracle Commerce](https://www.g2.com/products/oracle-commerce/reviews) — 4.0/5 stars (188 reviews)
- [Volusion](https://www.g2.com/products/volusion/reviews) — 3.2/5 stars (68 reviews)
- [Cleverbridge](https://www.g2.com/products/cleverbridge/reviews) — 4.4/5 stars (59 reviews)

### Alternatives to Salesforce B2B Commerce

- [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) — 4.4/5 stars (867 reviews)
- [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) — 4.3/5 stars (331 reviews)
- [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) — 4.2/5 stars (580 reviews)
- [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) — 4.0/5 stars (602 reviews)
- [WooCommerce](https://www.g2.com/products/woocommerce/reviews) — 4.4/5 stars (1275 reviews)
- [Shopify](https://www.g2.com/products/shopify/reviews) — 4.4/5 stars (5100 reviews)
- [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) — 4.0/5 stars (267 reviews)
- [Ecwid](https://www.g2.com/products/ecwid/reviews) — 4.7/5 stars (405 reviews)
- [Oracle Commerce](https://www.g2.com/products/oracle-commerce/reviews) — 4.0/5 stars (188 reviews)
- [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4775 reviews)

---
## Top Discussions

### HCL Commerce

- Title: [HCL Commerce's Service and productivity.](https://www.g2.com/discussions/hcl-commerce-s-service-and-productivity) — 1 comment, 1 upvote
  > **Top comment:** "Usually I don’t write these kind of reviews but this time I just want to protect people from future scam… because these croocks aren’t going to stop I know..."
- Title: [How can it be useful for more people?](https://www.g2.com/discussions/37335-how-can-it-be-useful-for-more-people) — 1 comment, 1 upvote
  > **Top comment:** "I'm not sure what you asking for but the system have a lot of built in roles with different access and responsibilities. It's even possible to use workflow..."

### Salesforce B2B Commerce

- Title: [What is Salesforce Commerce for B2B used for?](https://www.g2.com/discussions/what-is-salesforce-commerce-for-b2b-used-for) — 1 comment
  > **Top comment:** "Sales force allows you to manage all communications, promotions, and sales with your customers in one place, among other things. This enables the sales team..."
- Title: [What are the advantages of b2b e commerce?](https://www.g2.com/discussions/what-are-the-advantages-of-b2b-e-commerce) — 1 comment
  > **Top comment:** "Advantages of B2B e-commerce include increased efficiency, expanded market reach, streamlined procurement processes, reduced costs, improved customer..."
- Title: [What is b2b e commerce with example?](https://www.g2.com/discussions/what-is-b2b-e-commerce-with-example) — 1 comment
  > **Top comment:** "For unique and personalized gifts, personal creations https://personal-creations.pissedconsumer.com/review.html reviews offer valuable insights. Customers..."
- Title: [What is b2b in Salesforce?](https://www.g2.com/discussions/what-is-b2b-in-salesforce) — 1 comment
  > **Top comment:** "B2B in Salesforce refers to business-to-business interactions facilitated through the Salesforce platform, often involving transactions and relationships..."
- Title: [Tiered pricing in B2B Commerce subscription products](https://www.g2.com/discussions/tiered-pricing-in-b2b-commerce-subscription-products) — 1 comment, 1 upvote
  > **Top comment:** "B2B marketplaces https://b2b.discount/b2bmarket are digital platforms that enable buyers and sellers from different organisations to connect and conduct..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hcl-commerce-vs-salesforce-b2b-commerce)