# Haptik, Verloop.io vs FreshChat Comparison

| | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 167 | 230 | 497 | 
| **Largest Market Segment** | Mid-Market (50.0% of reviews) | Mid-Market (47.8% of reviews) | Small-Business (58.1% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | $0.00 | 

---
## Top Pros & Cons

### Haptik

Pros:
- Ease of Use (27 reviews)
- Helpful (27 reviews)

Cons:
- Missing Features (10 reviews)
- AI Limitations (7 reviews)

### Verloop.io

Pros:
- Ease of Use (8 reviews)
- Customer Support (3 reviews)

Cons:
- Bug Issues (2 reviews)
- Slow Performance (2 reviews)

### FreshChat

Pros:
- Ease of Use (14 reviews)
- Helpful (10 reviews)

Cons:
- AI Limitations (5 reviews)
- Chatbot Issues (5 reviews)

---
## Ratings Comparison
| Rating | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
  | **Meets Requirements** | 8.3 (115 reviews) | 9.3 (181 reviews) | 8.7 (402 reviews) | 
  | **Ease of Use** | 8.8 (115 reviews) | 9.4 (183 reviews) | 9.1 (404 reviews) | 
  | **Ease of Setup** | 8.4 (81 reviews) | 9.4 (109 reviews) | 8.8 (258 reviews) | 
  | **Ease of Admin** | 8.5 (71 reviews) | 9.2 (107 reviews) | 9.0 (245 reviews) | 
  | **Quality of Support** | 8.8 (114 reviews) | 9.4 (181 reviews) | 8.8 (396 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (71 reviews) | 9.5 (107 reviews) | 8.8 (241 reviews) | 
  | **Product Direction (% positive)** | 9.4 (106 reviews) | 9.3 (169 reviews) | 9.0 (403 reviews) | 

---
## Pricing

### Haptik

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Verloop.io

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### FreshChat

#### Entry-Level Pricing

Plan: Free

Price: $0.00

Key Features:
- Chatbot builder
- Chatbot analytics
- Inbox Views

[Browse all 4 editions](https://www.g2.com/products/freshworks-freshchat/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Haptik** | 7.6/10 | 27 |
| **Verloop.io** | N/A | N/A |
| **FreshChat** | 8.9/10 | 52 |

#### Messenger

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **Sequencing** | 8.4 (22 reviews) | Not enough data | 8.9 (43 reviews) ✓ Verified | 
| **AI** | 7.3 (22 reviews) | Not enough data | 8.4 (45 reviews) ✓ Verified | 
| **Live Chat** | 8.0 (21 reviews) | Not enough data | 9.4 (48 reviews) ✓ Verified | 
| **Customization Interface** | 7.8 (22 reviews) | Not enough data | 9.1 (48 reviews) ✓ Verified | 

#### Channels

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **Social Media** | 7.5 (19 reviews) | Not enough data | 8.7 (38 reviews) ✓ Verified | 
| **Website** | 7.8 (19 reviews) | Not enough data | 9.0 (45 reviews) ✓ Verified | 
| **Text Message (SMS)** | 6.8 (13 reviews) | Not enough data | 8.8 (32 reviews) | 
| **Voice Assistants** | 6.3 (14 reviews) | Not enough data | 9.0 (32 reviews) ✓ Verified | 
| **Other** | 7.6 (15 reviews) | Not enough data | 8.9 (37 reviews) ✓ Verified | 

#### Customers

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **Targeting** | 8.1 (19 reviews) | Not enough data | 9.0 (41 reviews) ✓ Verified | 
| **Profiles** | 8.2 (19 reviews) | Not enough data | 8.8 (43 reviews) ✓ Verified | 
| **Analytics** | 8.6 (23 reviews) | Not enough data | 8.6 (44 reviews) ✓ Verified | 
| **Lead Gathering** | 8.0 (22 reviews) | Not enough data | 8.9 (38 reviews) ✓ Verified | 
| **Sales Conversion** | 6.9 (21 reviews) | Not enough data | 8.9 (38 reviews) ✓ Verified | 

#### Agentic AI - Conversational Marketing

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Haptik** | N/A | N/A |
| **Verloop.io** | N/A | N/A |
| **FreshChat** | N/A | N/A |

#### Responses

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **Personalization** | 8.4 (25 reviews) | Not enough data | Not enough data | 
| **Route To Human** | 8.3 (26 reviews) | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.2 (24 reviews) | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **Conversation Editor** | 8.2 (24 reviews) | Not enough data | Not enough data | 
| **Integration** | 8.3 (23 reviews) | Not enough data | Not enough data | 
| **Human-In-The-Loop** | 8.7 (25 reviews) | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Haptik** | N/A | N/A |
| **Verloop.io** | 9.3/10 | 89 |
| **FreshChat** | 8.7/10 | 117 |

#### Responses

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **Customization** | Not enough data | 9.1 (80 reviews) | 8.5 (103 reviews) | 
| **Control** | Not enough data | 9.4 (80 reviews) | 8.6 (104 reviews) | 
| **Route To Human** | Not enough data | 9.4 (81 reviews) | 8.9 (102 reviews) | 
| **Menu bars** | Not enough data | 9.2 (78 reviews) | 8.7 (99 reviews) | 
| **Drip sequences** | Not enough data | 9.3 (71 reviews) | 8.6 (83 reviews) | 

#### Platform

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **Live chat** | Not enough data | 9.5 (83 reviews) | 9.2 (105 reviews) | 
| **Integrations** | Not enough data | 9.3 (77 reviews) | 8.9 (100 reviews) | 
| **Branding** | Not enough data | 9.3 (75 reviews) | 8.8 (100 reviews) | 
| **Analytics** | Not enough data | 9.4 (78 reviews) | 8.5 (99 reviews) | 
| **A/B testing** | Not enough data | 9.3 (65 reviews) | 8.4 (78 reviews) | 
| **Role-based access** | Not enough data | 9.5 (72 reviews) | 9.0 (93 reviews) | 
| **Collection of information** | Not enough data | 9.4 (76 reviews) | 8.8 (94 reviews) | 

#### Generative AI

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.4 (42 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.6 (42 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Haptik** | N/A | N/A |
| **Verloop.io** | N/A | N/A |
| **FreshChat** | 8.6/10 | 165 |

#### Conversational Platform

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.6 (148 reviews) | 
| **Omnichannel** | Not enough data | Not enough data | Feature Not Available | 
| **Contextual Engagement** | Not enough data | Not enough data | 8.5 (127 reviews) | 
| **Proactive Engagement** | Not enough data | Not enough data | 8.6 (111 reviews) | 

#### Support Automation

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 8.6 (133 reviews) | 
| **Seamless Escalation** | Not enough data | Not enough data | 8.6 (135 reviews) | 
| **Transcripts** | Not enough data | Not enough data | 8.5 (134 reviews) | 
| **Self-Serve Support** | Not enough data | Not enough data | 8.8 (116 reviews) | 

#### Generative AI

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.5 (61 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.5 (61 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Haptik** | 6.8/10 | 18 |
| **Verloop.io** | N/A | N/A |
| **FreshChat** | N/A | N/A |

#### Generative AI

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **AI Text Generation** | 6.8 (16 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 6.9 (16 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.8 (6 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 6.7 (6 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 6.4 (6 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 6.4 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.2 (6 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.1 (6 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 6.7 (6 reviews) | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Haptik** | N/A | N/A |
| **Verloop.io** | 9.3/10 | 138 |
| **FreshChat** | 8.6/10 | 335 |

#### Generative AI

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.5 (73 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.6 (72 reviews) | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 7.8 (73 reviews) | 

#### Communication

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | 9.5 (123 reviews) ✓ Verified | 9.2 (281 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 9.3 (127 reviews) ✓ Verified | 8.5 (295 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 9.1 (94 reviews) | 8.4 (202 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | 9.4 (115 reviews) ✓ Verified | 8.9 (248 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 9.3 (88 reviews) | 8.2 (138 reviews) ✓ Verified | 

####  Internal Use

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **Customization ** | Not enough data | 9.1 (118 reviews) ✓ Verified | 8.5 (273 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 9.3 (108 reviews) ✓ Verified | 8.7 (268 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 9.3 (116 reviews) ✓ Verified | 8.4 (221 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 9.3 (111 reviews) | 8.7 (256 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 9.4 (105 reviews) ✓ Verified | 9.0 (253 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 9.5 (117 reviews) ✓ Verified | 8.5 (255 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Haptik** | 7.9/10 | 38 |
| **Verloop.io** | N/A | N/A |
| **FreshChat** | 8.7/10 | 114 |

#### Generative AI

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **AI Text Summarization** | 7.7 (10 reviews) | Not enough data | 8.9 (33 reviews) | 

#### Self-Service Experience

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **Knowledge Base** | 8.2 (32 reviews) | Not enough data | 8.9 (92 reviews) | 
| **Searchable Articles** | 8.1 (33 reviews) | Not enough data | 8.7 (93 reviews) | 
| **Community Forums** | 7.4 (31 reviews) | Not enough data | 8.4 (80 reviews) | 
| **Mobile Optimization** | 8.0 (29 reviews) | Not enough data | 8.5 (67 reviews) | 
| **Personalization** | 7.9 (33 reviews) | Not enough data | 8.6 (69 reviews) | 

#### Self-Service Platform

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **Branding** | 8.5 (31 reviews) | Not enough data | 9.1 (74 reviews) | 
| **Automation** | 8.0 (35 reviews) | Not enough data | 8.9 (77 reviews) | 
| **Artificial Intelligence** | 8.1 (33 reviews) | Not enough data | 8.0 (68 reviews) | 
| **Integrations** | 8.2 (32 reviews) | Not enough data | 8.8 (77 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.7 (5 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.3 (5 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | 7.7 (5 reviews) | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Haptik** | N/A | N/A |
| **Verloop.io** | N/A | N/A |
| **FreshChat** | 9.2/10 | 58 |

#### Generative AI

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 9.2 (23 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.5 (23 reviews) | 

#### Process

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | 9.4 (43 reviews) | 
| **Tickets** | Not enough data | Not enough data | 9.4 (48 reviews) | 
| **Macros** | Not enough data | Not enough data | 9.2 (42 reviews) | 

#### Channels

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | 9.2 (50 reviews) | 
| **Social** | Not enough data | Not enough data | 9.2 (53 reviews) | 
| **Live Chat** | Not enough data | Not enough data | 9.5 (53 reviews) | 
| **Phone** | Not enough data | Not enough data | 9.0 (43 reviews) | 
| **Text** | Not enough data | Not enough data | 9.3 (44 reviews) | 

#### Insight

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | 9.2 (41 reviews) | 
| **Reporting** | Not enough data | Not enough data | 8.9 (49 reviews) | 
| **Visitor Activity** | Not enough data | Not enough data | 9.2 (46 reviews) | 
| **Help Desk** | Not enough data | Not enough data | 9.1 (48 reviews) | 

### Conversational Interface Agents

| Product | Score | Reviews |
|---|---|---|
| **Haptik** | N/A | N/A |
| **Verloop.io** | N/A | N/A |
| **FreshChat** | N/A | N/A |

#### Natural Language Interaction - Conversational Interface Agents 

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **Natural Language Query Understanding** | Not enough data | Not enough data | Not enough data | 
| **Multi-Turn Conversation Management** | Not enough data | Not enough data | Not enough data | 
| **Voice & Text Interface Support** | Not enough data | Not enough data | Not enough data | 

#### Intent & Action Handling - Conversational Interface Agents 

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **Data Retrieval from Connected Systems** | Not enough data | Not enough data | Not enough data | 
| **Intent Recognition & Mapping** | Not enough data | Not enough data | Not enough data | 
| **Action & Workflow Triggering** | Not enough data | Not enough data | Not enough data | 

#### Context & Personalization - Conversational Interface Agents 

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **Conversation Context Persistence** | Not enough data | Not enough data | Not enough data | 
| **User Identity & Permission Awareness** | Not enough data | Not enough data | Not enough data | 

#### Enterprise Integration & Deployment - Conversational Interface Agents 

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **Enterprise Application Integrations** | Not enough data | Not enough data | Not enough data | 
| **Security & Access Controls** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Haptik** | N/A | N/A |
| **Verloop.io** | N/A | N/A |
| **FreshChat** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Haptik** | N/A | N/A |
| **Verloop.io** | N/A | N/A |
| **FreshChat** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Haptik (6):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Interface Agents Software](https://www.g2.com/categories/conversational-interface-agents)

**Unique to Verloop.io (3):** [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat), [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to FreshChat (7):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Haptik | Verloop.io | FreshChat | 
|---|---|---|---|
| **Small-Business** | 19.0% | 32.7% | 58.1% | 
| **Mid-Market** | 50.0% | 47.8% | 35.7% | 
| **Enterprise** | 31.0% | 19.5% | 6.2% | 

### By Industry

#### Haptik

- **Financial Services:** 7.6%
- **Insurance:** 7.6%
- **Computer Games:** 6.3%
- **Retail:** 5.7%
- **Real Estate:** 5.7%
- **Consumer Goods:** 5.1%
- **Information Technology and Services:** 5.1%
- **Education Management:** 4.4%
- **Furniture:** 4.4%
- **Oil & Energy:** 3.8%
- **Other:** 44.3%

#### Verloop.io

- **Financial Services:** 14.6%
- **Retail:** 14.6%
- **Cosmetics:** 10.6%
- **Consumer Services:** 7.1%
- **Education Management:** 5.3%
- **Information Technology and Services:** 4.4%
- **Marketing and Advertising:** 2.7%
- **Computer Software:** 2.7%
- **Sporting Goods:** 2.7%
- **Apparel & Fashion:** 2.7%
- **Other:** 32.7%

#### FreshChat

- **Information Technology and Services:** 10.4%
- **Computer Software:** 10.0%
- **Consumer Services:** 8.0%
- **Financial Services:** 5.6%
- **Retail:** 4.8%
- **Marketing and Advertising:** 4.1%
- **Internet:** 3.7%
- **Education Management:** 3.7%
- **Telecommunications:** 3.0%
- **Health, Wellness and Fitness:** 2.8%
- **Other:** 43.9%

---
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- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6935 reviews)
- [Kore.AI](https://www.g2.com/products/kore-ai/reviews) — 4.6/5 stars (474 reviews)
- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (478 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4058 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)

### Alternatives to FreshChat

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6935 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Crisp](https://www.g2.com/products/crisp/reviews) — 4.5/5 stars (196 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4058 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7589 reviews)
- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (478 reviews)

---
## Top Discussions

### Haptik

- Title: [What if someone uses abusive language?](https://www.g2.com/discussions/36410-what-if-someone-uses-abusive-language) — 1 comment, 3 upvotes *(includes official response)*
  > **Top comment:** "Great question, Murtuza. Depending on the context of the conversation, the bot will use a combination of Haptik's Small Talk module (commonly known as..."

### Verloop.io

- Title: [Why can't we use verloop in mobile?](https://www.g2.com/discussions/why-can-t-we-use-verloop-in-mobile) — 2 comments, 1 upvote
  > **Top comment:** "But i never believed that trading can be this profitable because i have traded on live account and i always run out of luck and i traded again and also ran..."
- Title: [Can I use verloop for other industries other than retail? and how?](https://www.g2.com/discussions/can-i-use-verloop-for-other-industries-other-than-retail-and-how) — 2 comments
  > **Top comment:** "Hi Ancy!

You can definitely use Verloop.io for other industries. We support E-commerce, Banking and FS, Travel, and Hospitality, Real Estate, Logistics,..."
- Title: [Can I use this for small business as well](https://www.g2.com/discussions/51513-can-i-use-this-for-small-business-as-well) — 2 comments, 1 upvote
  > **Top comment:** "For Sure!!"
- Title: [Nothing](https://www.g2.com/discussions/nothing-82c4f643-c147-4c58-b140-57b2fa558ca2) — 1 comment, 1 upvote
  > **Top comment:** "Hi Nagul,

It would be great if you could elaborate on your query so that we can assist you with the same.

Thank you!"
- Title: [First response rate](https://www.g2.com/discussions/51505-first-response-rate) — 1 comment, 1 upvote
  > **Top comment:** " Sometimes I'm able to reply in 3 secs but most of the time, it takes 7secs."

### FreshChat

- Title: [How do I set up a chat bot to respond to FAQ's automatically?](https://www.g2.com/discussions/how-do-i-set-up-a-chat-bot-to-respond-to-faq-s-automatically) — 3 comments, 1 upvote
  > **Top comment:** "Hey Jonathan. Can we get in touch with you directly ? We will need to train the Bots to understand the FAQs and ensure it also understands Intent and You can..."
- Title: [Can we see the ticket details and the possibility of modification ?](https://www.g2.com/discussions/can-we-see-the-ticket-details-and-the-possibility-of-modification) — 2 comments
  > **Top comment:** "Have you lost hope of ever recovering your money from scam brokers or platform ?? I have good news for you and yes it is 97% possible for you to recover..."
- Title: [Understand Whatsapp integration first if it is critical](https://www.g2.com/discussions/understand-whatsapp-integration-first-if-it-is-critical) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** ""With our Whatsapp integration businesses can
- Engage with their customers on Whatsapp
- Help customers help themselves by talking to a chatbot
- Use..."
- Title: [how  can  we develop Freshdesk Messaging ?](https://www.g2.com/discussions/how-can-we-develop-freshdesk-messaging) — 1 comment *(includes official response)*
  > **Top comment:** "Freshdesk Messaging (now called Freshchat) is a cloud-based product and doesn't need to be updated or developed by the end customers. If you are facing any..."
- Title: [how to merge the fresh desk with the fresh chat and make calls and chats in the same time ?](https://www.g2.com/discussions/how-to-merge-the-fresh-desk-with-the-fresh-chat-and-make-calls-and-chats-in-the-same-time) — 1 comment, 1 upvote
  > **Top comment:** "Recovering your lost bitcoin or funds as the case might be, is not what you can do alone, you’d require the service of a trained specialist. A recovery..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/haptik-vs-verloop-io-vs-freshworks-freshchat)