Compare HappySignals Experience Management for IT and Nexthink 
At a Glance
Market Segments
Enterprise (100.0% of reviews)
Enterprise (84.4% of reviews)
Entry-Level Pricing
€30,900.00 Per Year
No pricing available
HappySignals Experience Management for IT
Star Rating
(28)4.8 out of 5
Market Segments
Enterprise (100.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
€30,900.00 Per Year
Free Trial is available
Browse all 3 pricing plansNexthink
Star Rating
(375)4.6 out of 5
Market Segments
Enterprise (84.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about NexthinkSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nexthink excels in providing comprehensive visibility into the end user experience, with users highlighting its ability to monitor network activity, device performance, and application usage. This centralized overview helps teams stay informed about system performance and user sentiment.
- Users say that HappySignals Experience Management for IT stands out for its intuitive interface and strong customer support. Reviewers appreciate the platform's ability to gather and interpret customer experience data, which allows IT teams to quickly identify areas for improvement.
- According to verified reviews, Nexthink has a strong focus on enhancing user experience through its increasing AI capabilities, which add significant value to the sentiment data collected. This feature is particularly praised by teams that prioritize user feedback.
- Reviewers mention that while HappySignals offers a straightforward approach to customer experience management, it has a smaller user base compared to Nexthink. This may impact the breadth of community support and shared insights available to users.
- Users highlight that Nexthink's implementation process is efficient, with many recent users noting the intuitive onboarding wizard that simplifies setup. This ease of use is a significant advantage for teams looking to quickly integrate the tool into their workflows.
- G2 reviewers indicate that HappySignals' commitment to customer support is a key strength, with users appreciating the team's responsiveness and willingness to collaborate on solutions. This level of engagement fosters a positive customer experience, making it a refreshing choice for IT teams.
Pricing
Entry-Level Pricing
HappySignals Experience Management for IT
Discover
€30,900.00
Per Year
Replace your CSAT / Sentiment
- Unlimited measured users
- 5 user seats
- 1 experience area
Nexthink
No pricing availableFree Trial
HappySignals Experience Management for IT
Free Trial is available
Nexthink
Free Trial is available
Ratings
Meets Requirements
9.3
19
8.7
267
Ease of Use
9.6
18
8.4
269
Ease of Setup
8.9
17
8.3
228
Ease of Admin
9.4
16
8.5
231
Quality of Support
9.9
19
9.1
264
Has the product been a good partner in doing business?
9.8
18
9.3
231
Product Direction (% positive)
10.0
16
9.4
256
Features by Category
User Analysis
Not enough data
8.1
9
Not enough data
9.4
13
User Support
Not enough data
8.8
16
Not enough data
8.8
13
Not enough data
9.1
11
Walkthrough Type
Not enough data
8.3
16
Not enough data
8.6
14
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Product Analytics
Not enough data
8.9
9
Not enough data
8.8
10
Not enough data
8.7
10
Not enough data
7.8
9
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.2
10
Not enough data
7.4
9
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.5
51
Not enough data
7.0
44
Not enough data
6.8
40
Not enough data
8.2
48
Not enough data
Not enough data
Administration
Not enough data
8.4
49
Not enough data
7.7
37
Not enough data
8.5
44
Not enough data
Not enough data
Analysis
Not enough data
8.6
49
Not enough data
8.7
51
Not enough data
7.2
38
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
8.5
25
Not enough data
8.6
26
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
Not enough data
8.9
178
Not enough data
8.6
180
Management
Not enough data
8.7
190
Not enough data
8.4
182
Not enough data
7.1
161
Not enough data
8.7
187
Not enough data
8.6
183
Performance
Not enough data
8.8
188
Not enough data
8.5
175
Not enough data
8.8
188
Not enough data
8.2
184
Not enough data
8.4
180
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.5
9
Not enough data
8.3
8
Not enough data
8.3
7
Not enough data
6.9
8
Not enough data
8.8
8
Self-Service Platform
Not enough data
8.8
10
Not enough data
9.4
8
Not enough data
7.6
7
Not enough data
7.8
9
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HappySignals Experience Management for IT and Nexthink are categorized as ServiceNow Store Apps and Digital Employee Experience (DEX) Management
Unique Categories
HappySignals Experience Management for IT has no unique categories
Nexthink is categorized as Cloud Infrastructure Monitoring, Product Analytics, Digital Adoption Platform, and Customer Self-Service
Reviews
Reviewers' Company Size
HappySignals Experience Management for IT
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nexthink
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.2%
Financial Services
11.5%
Paper & Forest Products
7.7%
Construction
7.7%
3.8%
Other
50.0%
Information Technology and Services
15.9%
Financial Services
6.9%
Insurance
3.9%
Hospital & Health Care
3.9%
Oil & Energy
3.9%
Other
65.5%
Alternatives
Discussions
HappySignals Experience Management for IT has no discussions with answers
What is the best way to automate categories and metrics update (API, NXQL,...)?
2 Comments
CS
Uploading ExcelRead more
Is it plan to have the new VMware Horizon session and host "metrics" be available for Windows 8.1? It will be very useful to help us during this Covid/home office period before migrating to Windows 10.
1 Comment
IH
Hi Florian-
We are not planning to support Windows 8.1 images in the Horizon VM. We currently support troubleshooting VDI and SBC desktops and apps on...Read more
When looking at self-heal and self-help what is the roadmap Nexthink has for the tool ?
1 Comment
IH
Hi Ionut. I would suggest reaching out to your Account Manager to discuss product road map questions. If you want me connect you, please let me know.Read more
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