Compare HappyFox vs WhosOn

See this
comparison of HappyFox vs. WhosOn
based on data from user reviews. HappyFox rates 4.6/5 stars with 111 reviews. WhosOn rates 3.7/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Mighty
$29
per staff / month
WhosOn on-premises edition
$46
per month
 
Fantastic
$49
per staff / month
WhosOn cloud edition
$33
per month
 
Enterprise
$69
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
WhosOn
WhosOn on-premises edition
$46per month
WhosOn cloud edition
$33per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
7.8
Ease of Use
Ease of Use
9.3
7.3
Ease of Setup
Ease of Setup
8.9
Not enough data available
Ease of Admin
Ease of Admin
9.1
Not enough data available
Quality of Support
Quality of Support
9.2
7.7
Ease of Doing Business With
Ease of Doing Business With
9.3
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
9.2
8.8
Meets Requirements
HappyFox
8.9
WhosOn
7.8
Ease of Use
HappyFox
9.3
WhosOn
7.3
Ease of Setup
HappyFox
8.9
WhosOn
Not enough data available
Ease of Admin
HappyFox
9.1
WhosOn
Not enough data available
Quality of Support
HappyFox
9.2
WhosOn
7.7
Ease of Doing Business With
HappyFox
9.3
WhosOn
Not enough data available
Product Direction (% positive)
HappyFox
9.2
WhosOn
8.8

Features

Ticket and Case Management
Ticket creation user experience
HappyFox
9.2
WhosOn
Not enough data available
Ticket response user experience
HappyFox
9.0
WhosOn
Not enough data available
Workflow
HappyFox
8.7
WhosOn
Not enough data available
Response Automation
HappyFox
8.9
WhosOn
Not enough data available
SLA Management
HappyFox
8.6
WhosOn
Not enough data available
Attachments/Screencasts
HappyFox
8.4
WhosOn
Not enough data available
Ticket Collaboration
HappyFox
8.9
WhosOn
Not enough data available
Knowledge Share
Knowledge Base
HappyFox
8.5
WhosOn
Not enough data available
Searchable Articles
HappyFox
8.8
WhosOn
Not enough data available
Community Forums
HappyFox
Not enough data available
WhosOn
Not enough data available
Interactive FAQs & Forums
HappyFox
Not enough data available
WhosOn
Not enough data available
Communication
Pop-up Chat
HappyFox
8.7
WhosOn
9.5
Notifications
HappyFox
9.0
WhosOn
8.3
Targeted Emails
HappyFox
7.3
WhosOn
7.2
In-App Messaging
HappyFox
9.2
WhosOn
7.5
Interaction
Web Portals
HappyFox
7.4
WhosOn
Not enough data available
Forum to Reponse
HappyFox
8.1
WhosOn
Not enough data available
Tickets and Tagging
HappyFox
9.3
WhosOn
Not enough data available
Live Chat
HappyFox
8.1
WhosOn
8.9
Internal Use
Customization
HappyFox
8.3
WhosOn
8.0
Conversation Archiving
HappyFox
7.6
WhosOn
9.0
Lead Development
HappyFox
8.3
WhosOn
Not enough data available
Knowledge Base
HappyFox
8.0
WhosOn
9.4
Team Inbox
HappyFox
8.3
WhosOn
8.3
Customer Profiles
HappyFox
8.3
WhosOn
Not enough data available
Communication Channels
Customer Portal
HappyFox
9.0
WhosOn
Not enough data available
Email to Case
HappyFox
9.1
WhosOn
Not enough data available
Chat/Live Support
HappyFox
8.8
WhosOn
Not enough data available
Social Integration
HappyFox
8.4
WhosOn
Not enough data available
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
WhosOn
Not enough data available
Customer and Contacts Database
HappyFox
8.3
WhosOn
Not enough data available
Products and Version Tracking
HappyFox
8.6
WhosOn
Not enough data available
Call Scripting
HappyFox
Not enough data available
WhosOn
Not enough data available
Interactive Voice Response (IVR)
HappyFox
Not enough data available
WhosOn
Not enough data available
Self Service/Community
Forums
HappyFox
8.0
WhosOn
Not enough data available
Knowledge Base
HappyFox
8.4
WhosOn
Not enough data available
Ideas/Feedback
HappyFox
8.6
WhosOn
Not enough data available
Q&A
HappyFox
8.7
WhosOn
Not enough data available
Reporting & Analytics
Social Monitoring
HappyFox
Not enough data available
WhosOn
Not enough data available
Reporting
HappyFox
8.3
WhosOn
Not enough data available
Dashboards
HappyFox
8.6
WhosOn
Not enough data available
Platform
Mobile User Support
HappyFox
7.3
WhosOn
Not enough data available
ITIL Compliance
HappyFox
9.1
WhosOn
Not enough data available
Customization
HappyFox
8.3
WhosOn
8.0
User, Role, and Access Management
HappyFox
8.7
WhosOn
Not enough data available
Internationalization
HappyFox
9.1
WhosOn
Not enough data available
Performance & Reliability
HappyFox
9.2
WhosOn
Not enough data available
Integration APIs
HappyFox
8.9
WhosOn
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.0%
27.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.0%
63.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.0%
9.1%
HappyFox
Small-Business
46.0%
Mid-Market
39.0%
Enterprise
15.0%
WhosOn
Small-Business
27.3%
Mid-Market
63.6%
Enterprise
9.1%

Reviewers' Industry

 
Information Technology and Services
14.7%
Internet
27.3%
 
Computer Software
11.0%
Wholesale
9.1%
 
Higher Education
5.5%
Real Estate
9.1%
 
Real Estate
3.7%
Marketing and Advertising
9.1%
 
Internet
3.7%
Hospital & Health Care
9.1%
 
Other
61.5%
Other
36.4%
HappyFox
Information Technology and Services
14.7%
Computer Software
11.0%
Higher Education
5.5%
Real Estate
3.7%
Internet
3.7%
Other
61.5%
WhosOn
Internet
27.3%
Wholesale
9.1%
Real Estate
9.1%
Marketing and Advertising
9.1%
Hospital & Health Care
9.1%
Other
36.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

User

I like how easy and functional is, it is very intuitive to use

Most Helpful Critical Review
Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

User

I dislike that it barely functions as a chat program. I imagine it probably has better functionality if used where multiple operators were able to pick up a chat request, but as a one-on-one program, even AOL instant messenger was more functional. You...

 
HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

WhosOn
Most Helpful Favorable Review
User

I like how easy and functional is, it is very intuitive to use

Most Helpful Critical Review
User

I dislike that it barely functions as a chat program. I imagine it probably has better functionality if used where multiple operators were able to pick up a chat request, but as a one-on-one program, even AOL instant messenger was more functional. You...

Screenshots

 
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