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Compare HappyFox, Teamwork Desk, and Zendesk Support

Pricing

 
Mighty
$29
per staff / month
Starter
$7
per agent, per month (billed annually)
Essential
$5
/month
 
Enterprise
$69
per staff / month
Plus
$13
per agent, per month (billed annually)
Team
$19
/month
 
Fantastic
$49
per staff / month
Pro
$25
per agent, per month (billed annually)
Professional
$49
/month
 
Enterprise Plus
$89
per staff / month
Enterprise
Contact Us
Billed annually
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.9
8.7
Ease of Use
Ease of Use
9.3
8.6
8.6
Ease of Setup
Ease of Setup
8.9
8.6
8.2
Ease of Admin
Ease of Admin
9.1
8.9
8.3
Quality of Support
Quality of Support
9.2
8.9
8.3
Ease of Doing Business With
Ease of Doing Business With
9.3
8.9
8.4
Product Direction (% positive)
Product Direction (% positive)
9.2
9.2
7.6
Meets Requirements
HappyFox
8.9
Teamwork Desk
8.9
Zendesk Support
8.7
Ease of Use
HappyFox
9.3
Teamwork Desk
8.6
Zendesk Support
8.6
Ease of Setup
HappyFox
8.9
Teamwork Desk
8.6
Zendesk Support
8.2
Ease of Admin
HappyFox
9.1
Teamwork Desk
8.9
Zendesk Support
8.3
Quality of Support
HappyFox
9.2
Teamwork Desk
8.9
Zendesk Support
8.3
Ease of Doing Business With
HappyFox
9.3
Teamwork Desk
8.9
Zendesk Support
8.4
Product Direction (% positive)
HappyFox
9.2
Teamwork Desk
9.2
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
HappyFox
8.7
Teamwork Desk
8.8
Zendesk Support
8.5
Response Automation
HappyFox
8.9
Teamwork Desk
8.9
Zendesk Support
8.4
SLA Management
HappyFox
8.6
Teamwork Desk
Not enough data available
Zendesk Support
8.1
Attachments/Screencasts
HappyFox
8.4
Teamwork Desk
8.7
Zendesk Support
8.4
Ticket Collaboration
HappyFox
8.9
Teamwork Desk
8.7
Zendesk Support
8.6
Ticket creation user experience
HappyFox
9.2
Teamwork Desk
8.9
Zendesk Support
8.9
Ticket response user experience
HappyFox
9.0
Teamwork Desk
8.9
Zendesk Support
8.7
Knowledge Share
Knowledge Base
HappyFox
8.5
Teamwork Desk
8.9
Zendesk Support
8.6
Searchable Articles
HappyFox
8.8
Teamwork Desk
8.7
Zendesk Support
8.6
Community Forums
HappyFox
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
HappyFox
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
HappyFox
7.4
Teamwork Desk
8.7
Zendesk Support
8.6
Forum to Reponse
HappyFox
8.1
Teamwork Desk
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
HappyFox
9.3
Teamwork Desk
8.9
Zendesk Support
8.9
Live Chat
HappyFox
8.1
Teamwork Desk
Not enough data available
Zendesk Support
8.6
Communication Channels
Customer Portal
HappyFox
9.0
Teamwork Desk
8.4
Zendesk Support
8.5
Email to Case
HappyFox
9.1
Teamwork Desk
9.2
Zendesk Support
8.8
Chat/Live Support
HappyFox
8.8
Teamwork Desk
6.3
Zendesk Support
8.4
Social Integration
HappyFox
8.4
Teamwork Desk
Not enough data available
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Teamwork Desk
7.3
Zendesk Support
8.1
Customer and Contacts Database
HappyFox
8.3
Teamwork Desk
8.5
Zendesk Support
8.2
Products and Version Tracking
HappyFox
8.6
Teamwork Desk
7.7
Zendesk Support
8.2
Call Scripting
HappyFox
Not enough data available
Teamwork Desk
8.0
Zendesk Support
8.0
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
7.8
Self Service/Community
Forums
HappyFox
8.0
Teamwork Desk
8.1
Zendesk Support
8.1
Knowledge Base
HappyFox
8.4
Teamwork Desk
8.3
Zendesk Support
8.4
Ideas/Feedback
HappyFox
8.6
Teamwork Desk
7.9
Zendesk Support
8.1
Q&A
HappyFox
8.7
Teamwork Desk
8.1
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
HappyFox
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.0
Reporting
HappyFox
8.3
Teamwork Desk
8.0
Zendesk Support
8.0
Dashboards
HappyFox
8.6
Teamwork Desk
8.6
Zendesk Support
8.1
Platform
ITIL Compliance
HappyFox
9.1
Teamwork Desk
Not enough data available
Zendesk Support
8.2
Mobile User Support
HappyFox
7.3
Teamwork Desk
8.3
Zendesk Support
8.1
Customization
HappyFox
8.3
Teamwork Desk
7.3
Zendesk Support
8.0
User, Role, and Access Management
HappyFox
8.7
Teamwork Desk
8.9
Zendesk Support
8.3
Internationalization
HappyFox
9.1
Teamwork Desk
Not enough data available
Zendesk Support
8.2
Performance & Reliability
HappyFox
9.2
Teamwork Desk
9.0
Zendesk Support
8.5
Integration APIs
HappyFox
8.9
Teamwork Desk
Not enough data available
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.9%
80.0%
38.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.8%
17.1%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.3%
2.9%
16.7%
HappyFox
Small-Business
45.9%
Mid-Market
38.8%
Enterprise
15.3%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Zendesk Support
Small-Business
38.4%
Mid-Market
44.9%
Enterprise
16.7%

Reviewers' Industry

 
Information Technology and Services
14.0%
Marketing and Advertising
23.4%
Computer Software
17.8%
 
Computer Software
12.1%
Information Technology and Services
19.1%
Information Technology and Services
15.2%
 
Higher Education
6.4%
Internet
8.5%
Internet
10.0%
 
Real Estate
3.8%
Computer Software
8.5%
Marketing and Advertising
4.8%
 
Education Management
3.8%
Logistics and Supply Chain
6.4%
Retail
3.4%
 
Other
59.9%
Other
34.0%
Other
48.8%
HappyFox
Information Technology and Services
14.0%
Computer Software
12.1%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.9%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

G2 User

Flexible user system that allows us to share Tickets with various team members, outside contractors, and control how much information is shared with the customer.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

Teamwork Desk
Most Helpful Favorable Review
G2 User

Flexible user system that allows us to share Tickets with various team members, outside contractors, and control how much information is shared with the customer.

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

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