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Compare HappyFox, Teamwork Desk, and TeamSupport

Pricing

 
Mighty
$29
per staff / month
Starter
$7
per agent, per month (billed annually)
Support Desk
$50
/ agent / month billed annually
 
Fantastic
$49
per staff / month
Plus
$13
per agent, per month (billed annually)
Enterprise
$65
/ agent / month billed annually
 
Enterprise
$69
per staff / month
Pro
$25
per agent, per month (billed annually)
Private Cloud
Custom
Contact Us for Pricing
 
Enterprise Plus
$89
per staff / month
Enterprise
Contact Us
Billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.9
8.6
Ease of Use
Ease of Use
9.3
8.6
8.6
Ease of Setup
Ease of Setup
8.9
8.6
8.3
Ease of Admin
Ease of Admin
9.1
8.9
8.7
Quality of Support
Quality of Support
9.2
8.9
8.8
Ease of Doing Business With
Ease of Doing Business With
9.3
8.9
9.2
Product Direction (% positive)
Product Direction (% positive)
9.3
9.2
9.0
Meets Requirements
HappyFox
8.9
Teamwork Desk
8.9
TeamSupport
8.6
Ease of Use
HappyFox
9.3
Teamwork Desk
8.6
TeamSupport
8.6
Ease of Setup
HappyFox
8.9
Teamwork Desk
8.6
TeamSupport
8.3
Ease of Admin
HappyFox
9.1
Teamwork Desk
8.9
TeamSupport
8.7
Quality of Support
HappyFox
9.2
Teamwork Desk
8.9
TeamSupport
8.8
Ease of Doing Business With
HappyFox
9.3
Teamwork Desk
8.9
TeamSupport
9.2
Product Direction (% positive)
HappyFox
9.3
Teamwork Desk
9.2
TeamSupport
9.0

Features

Ticket and Case Management
Workflow
HappyFox
8.8
Teamwork Desk
8.8
TeamSupport
8.4
Response Automation
HappyFox
8.9
Teamwork Desk
8.9
TeamSupport
8.5
SLA Management
HappyFox
8.6
Teamwork Desk
Not enough data available
TeamSupport
8.4
Attachments/Screencasts
HappyFox
8.4
Teamwork Desk
8.7
TeamSupport
8.6
Ticket Collaboration
HappyFox
8.9
Teamwork Desk
8.7
TeamSupport
8.8
Ticket creation user experience
HappyFox
9.2
Teamwork Desk
8.9
TeamSupport
8.9
Ticket response user experience
HappyFox
9.1
Teamwork Desk
8.9
TeamSupport
8.8
Knowledge Share
Knowledge Base
HappyFox
8.5
Teamwork Desk
8.9
TeamSupport
8.3
Searchable Articles
HappyFox
8.8
Teamwork Desk
8.7
TeamSupport
8.3
Community Forums
HappyFox
Not enough data available
Teamwork Desk
Not enough data available
TeamSupport
8.0
Interactive FAQs & Forums
HappyFox
Not enough data available
Teamwork Desk
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
HappyFox
7.2
Teamwork Desk
8.7
TeamSupport
8.7
Forum to Reponse
HappyFox
8.1
Teamwork Desk
Not enough data available
TeamSupport
8.4
Tickets and Tagging
HappyFox
9.3
Teamwork Desk
8.9
TeamSupport
8.8
Live Chat
HappyFox
8.1
Teamwork Desk
Not enough data available
TeamSupport
8.4
Communication Channels
Customer Portal
HappyFox
8.9
Teamwork Desk
8.4
TeamSupport
8.4
Email to Case
HappyFox
9.1
Teamwork Desk
9.2
TeamSupport
8.9
Chat/Live Support
HappyFox
8.8
Teamwork Desk
6.3
TeamSupport
8.4
Social Integration
HappyFox
8.4
Teamwork Desk
Not enough data available
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Teamwork Desk
7.3
TeamSupport
8.0
Customer and Contacts Database
HappyFox
8.1
Teamwork Desk
8.5
TeamSupport
8.6
Products and Version Tracking
HappyFox
8.3
Teamwork Desk
7.7
TeamSupport
8.6
Call Scripting
HappyFox
Not enough data available
Teamwork Desk
8.0
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Teamwork Desk
Not enough data available
TeamSupport
Not enough data available
Self Service/Community
Forums
HappyFox
8.0
Teamwork Desk
8.1
TeamSupport
8.2
Knowledge Base
HappyFox
8.4
Teamwork Desk
8.3
TeamSupport
8.4
Ideas/Feedback
HappyFox
8.5
Teamwork Desk
7.9
TeamSupport
8.4
Q&A
HappyFox
8.6
Teamwork Desk
8.1
TeamSupport
8.5
Reporting & Analytics
Social Monitoring
HappyFox
Not enough data available
Teamwork Desk
Not enough data available
TeamSupport
Not enough data available
Reporting
HappyFox
8.3
Teamwork Desk
8.0
TeamSupport
8.3
Dashboards
HappyFox
8.5
Teamwork Desk
8.6
TeamSupport
8.6
Platform
ITIL Compliance
HappyFox
9.1
Teamwork Desk
Not enough data available
TeamSupport
Not enough data available
Mobile User Support
HappyFox
7.3
Teamwork Desk
8.3
TeamSupport
7.4
Customization
HappyFox
8.3
Teamwork Desk
7.3
TeamSupport
8.5
User, Role, and Access Management
HappyFox
8.7
Teamwork Desk
8.9
TeamSupport
8.7
Internationalization
HappyFox
9.1
Teamwork Desk
Not enough data available
TeamSupport
7.9
Performance & Reliability
HappyFox
9.2
Teamwork Desk
9.0
TeamSupport
8.7
Integration APIs
HappyFox
8.9
Teamwork Desk
Not enough data available
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
80.0%
40.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
17.1%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
2.9%
11.8%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%

Reviewers' Industry

 
Information Technology and Services
14.1%
Marketing and Advertising
23.4%
Computer Software
26.7%
 
Computer Software
12.2%
Information Technology and Services
19.1%
Information Technology and Services
21.0%
 
Higher Education
6.4%
Internet
8.5%
Internet
5.7%
 
Real Estate
3.8%
Computer Software
8.5%
Financial Services
4.4%
 
Education Management
3.8%
Logistics and Supply Chain
6.4%
Hospitality
3.7%
 
Other
59.6%
Other
34.0%
Other
38.5%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

G2 User in Government Administration

It's easy to use with multiple employees. Keeps everyone on task. Very user friendly and is always adding extras, like their new teamwork desk chat.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

G2 User in Hospital & Health Care

The ability to have multiple automations that counteract with each other

 
HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Teamwork Desk
Most Helpful Favorable Review
G2 User in Government Administration

It's easy to use with multiple employees. Keeps everyone on task. Very user friendly and is always adding extras, like their new teamwork desk chat.

Most Helpful Critical Review
G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospital & Health Care

The ability to have multiple automations that counteract with each other

Screenshots

 
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Videos

 No videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

HappyFox
No videos provided
Teamwork Desk
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

HappyFox
No downloads provided
Teamwork Desk
No downloads provided
Ask HappyFox a QuestionContact HappyFoxAsk Teamwork Desk a QuestionContact Teamwork Desk