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Compare HappyFox, Teamwork Desk, and Kayako

Pricing

 
Mighty
$29
per staff / month
Starter
$7
per agent, per month (billed annually)
Inbox
$15
/agent/month
 
Enterprise
$69
per staff / month
Plus
$13
per agent, per month (billed annually)
Growth
$30
/agent/month
 
Fantastic
$49
per staff / month
Pro
$25
per agent, per month (billed annually)
Scale
$60
/agent/month
 
Enterprise Plus
$89
per staff / month
Enterprise
Contact Us
Billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.9
8.1
Ease of Use
Ease of Use
9.3
8.6
8.4
Ease of Setup
Ease of Setup
8.9
8.6
8.0
Ease of Admin
Ease of Admin
9.1
8.9
8.1
Quality of Support
Quality of Support
9.2
8.9
8.2
Ease of Doing Business With
Ease of Doing Business With
9.3
8.9
8.4
Product Direction (% positive)
Product Direction (% positive)
9.3
9.2
7.1
Meets Requirements
HappyFox
8.9
Teamwork Desk
8.9
Kayako
8.1
Ease of Use
HappyFox
9.3
Teamwork Desk
8.6
Kayako
8.4
Ease of Setup
HappyFox
8.9
Teamwork Desk
8.6
Kayako
8.0
Ease of Admin
HappyFox
9.1
Teamwork Desk
8.9
Kayako
8.1
Quality of Support
HappyFox
9.2
Teamwork Desk
8.9
Kayako
8.2
Ease of Doing Business With
HappyFox
9.3
Teamwork Desk
8.9
Kayako
8.4
Product Direction (% positive)
HappyFox
9.3
Teamwork Desk
9.2
Kayako
7.1

Features

Ticket and Case Management
Workflow
HappyFox
8.8
Teamwork Desk
8.8
Kayako
8.1
Response Automation
HappyFox
8.9
Teamwork Desk
8.9
Kayako
8.4
SLA Management
HappyFox
8.6
Teamwork Desk
Not enough data available
Kayako
8.0
Attachments/Screencasts
HappyFox
8.4
Teamwork Desk
8.7
Kayako
7.5
Ticket Collaboration
HappyFox
8.9
Teamwork Desk
8.7
Kayako
8.5
Ticket creation user experience
HappyFox
9.2
Teamwork Desk
8.9
Kayako
8.8
Ticket response user experience
HappyFox
9.1
Teamwork Desk
8.9
Kayako
8.4
Knowledge Share
Knowledge Base
HappyFox
8.5
Teamwork Desk
8.9
Kayako
9.0
Searchable Articles
HappyFox
8.8
Teamwork Desk
8.7
Kayako
9.2
Community Forums
HappyFox
Not enough data available
Teamwork Desk
Not enough data available
Kayako
8.7
Interactive FAQs & Forums
HappyFox
Not enough data available
Teamwork Desk
Not enough data available
Kayako
8.6
Interaction
Web Portals
HappyFox
7.2
Teamwork Desk
8.7
Kayako
9.1
Forum to Reponse
HappyFox
8.1
Teamwork Desk
Not enough data available
Kayako
8.2
Tickets and Tagging
HappyFox
9.3
Teamwork Desk
8.9
Kayako
9.3
Live Chat
HappyFox
8.1
Teamwork Desk
Not enough data available
Kayako
8.9
Communication Channels
Customer Portal
HappyFox
8.9
Teamwork Desk
8.4
Kayako
8.4
Email to Case
HappyFox
9.1
Teamwork Desk
9.2
Kayako
8.7
Chat/Live Support
HappyFox
8.8
Teamwork Desk
6.3
Kayako
8.2
Social Integration
HappyFox
8.4
Teamwork Desk
Not enough data available
Kayako
7.0
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Teamwork Desk
7.3
Kayako
7.0
Customer and Contacts Database
HappyFox
8.1
Teamwork Desk
8.5
Kayako
7.6
Products and Version Tracking
HappyFox
8.3
Teamwork Desk
7.7
Kayako
6.9
Call Scripting
HappyFox
Not enough data available
Teamwork Desk
8.0
Kayako
6.7
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Teamwork Desk
Not enough data available
Kayako
6.7
Self Service/Community
Forums
HappyFox
8.0
Teamwork Desk
8.1
Kayako
7.7
Knowledge Base
HappyFox
8.4
Teamwork Desk
8.3
Kayako
7.9
Ideas/Feedback
HappyFox
8.5
Teamwork Desk
7.9
Kayako
7.2
Q&A
HappyFox
8.6
Teamwork Desk
8.1
Kayako
7.8
Reporting & Analytics
Social Monitoring
HappyFox
Not enough data available
Teamwork Desk
Not enough data available
Kayako
6.7
Reporting
HappyFox
8.3
Teamwork Desk
8.0
Kayako
7.2
Dashboards
HappyFox
8.5
Teamwork Desk
8.6
Kayako
7.7
Platform
ITIL Compliance
HappyFox
9.1
Teamwork Desk
Not enough data available
Kayako
7.7
Mobile User Support
HappyFox
7.3
Teamwork Desk
8.3
Kayako
7.7
Customization
HappyFox
8.3
Teamwork Desk
7.3
Kayako
7.8
User, Role, and Access Management
HappyFox
8.7
Teamwork Desk
8.9
Kayako
8.2
Internationalization
HappyFox
9.1
Teamwork Desk
Not enough data available
Kayako
8.0
Performance & Reliability
HappyFox
9.2
Teamwork Desk
9.0
Kayako
8.6
Integration APIs
HappyFox
8.9
Teamwork Desk
Not enough data available
Kayako
8.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
80.0%
56.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
17.1%
36.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
2.9%
7.7%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Kayako
Small-Business
56.2%
Mid-Market
36.1%
Enterprise
7.7%

Reviewers' Industry

 
Information Technology and Services
14.1%
Marketing and Advertising
23.4%
Information Technology and Services
23.8%
 
Computer Software
12.2%
Information Technology and Services
19.1%
Computer Software
17.6%
 
Higher Education
6.4%
Internet
8.5%
Telecommunications
7.1%
 
Real Estate
3.8%
Computer Software
8.5%
Internet
5.2%
 
Education Management
3.8%
Logistics and Supply Chain
6.4%
Marketing and Advertising
3.8%
 
Other
59.6%
Other
34.0%
Other
42.4%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Kayako
Information Technology and Services
23.8%
Computer Software
17.6%
Telecommunications
7.1%
Internet
5.2%
Marketing and Advertising
3.8%
Other
42.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

G2 User in Government Administration

It's easy to use with multiple employees. Keeps everyone on task. Very user friendly and is always adding extras, like their new teamwork desk chat.

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Teamwork Desk
Most Helpful Favorable Review
G2 User in Government Administration

It's easy to use with multiple employees. Keeps everyone on task. Very user friendly and is always adding extras, like their new teamwork desk chat.

Most Helpful Critical Review
G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 No videos providedNo videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

HappyFox
No videos provided
Teamwork Desk
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Downloads

 No downloads providedNo downloads provided
HappyFox
No downloads provided
Teamwork Desk
No downloads provided
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