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Compare HappyFox, Teamwork Desk, and Help Scout

Pricing

 
Mighty
$29
per staff / month
Starter
$7
per agent, per month (billed annually)
Plus
$27
user/month
 
Fantastic
$49
per staff / month
Plus
$13
per agent, per month (billed annually)
Standard
$15
user/month
 
Enterprise
$69
per staff / month
Pro
$25
per agent, per month (billed annually)
Basic
$8
user/month
 
Enterprise Plus
$89
per staff / month
Enterprise
Contact Us
Billed annually
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Help Scout
Plus
$27user/month
Standard
$15user/month
Basic
$8user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.9
8.4
Ease of Use
Ease of Use
9.3
8.6
9.2
Ease of Setup
Ease of Setup
8.9
8.6
8.8
Ease of Admin
Ease of Admin
9.1
8.9
8.8
Quality of Support
Quality of Support
9.2
8.9
8.8
Ease of Doing Business With
Ease of Doing Business With
9.3
8.9
8.9
Product Direction (% positive)
Product Direction (% positive)
9.3
9.2
7.8
Meets Requirements
HappyFox
8.9
Teamwork Desk
8.9
Help Scout
8.4
Ease of Use
HappyFox
9.3
Teamwork Desk
8.6
Help Scout
9.2
Ease of Setup
HappyFox
8.9
Teamwork Desk
8.6
Help Scout
8.8
Ease of Admin
HappyFox
9.1
Teamwork Desk
8.9
Help Scout
8.8
Quality of Support
HappyFox
9.2
Teamwork Desk
8.9
Help Scout
8.8
Ease of Doing Business With
HappyFox
9.3
Teamwork Desk
8.9
Help Scout
8.9
Product Direction (% positive)
HappyFox
9.3
Teamwork Desk
9.2
Help Scout
7.8

Features

Ticket and Case Management
Workflow
HappyFox
8.8
Teamwork Desk
8.8
Help Scout
8.3
Response Automation
HappyFox
8.9
Teamwork Desk
8.9
Help Scout
8.4
SLA Management
HappyFox
8.6
Teamwork Desk
Not enough data available
Help Scout
Not enough data available
Attachments/Screencasts
HappyFox
8.4
Teamwork Desk
8.7
Help Scout
8.5
Ticket Collaboration
HappyFox
8.9
Teamwork Desk
8.7
Help Scout
8.8
Ticket creation user experience
HappyFox
9.2
Teamwork Desk
8.9
Help Scout
9.1
Ticket response user experience
HappyFox
9.1
Teamwork Desk
8.9
Help Scout
9.3
Knowledge Share
Knowledge Base
HappyFox
8.5
Teamwork Desk
8.9
Help Scout
8.7
Searchable Articles
HappyFox
8.8
Teamwork Desk
8.7
Help Scout
7.9
Community Forums
HappyFox
Not enough data available
Teamwork Desk
Not enough data available
Help Scout
8.3
Interactive FAQs & Forums
HappyFox
Not enough data available
Teamwork Desk
Not enough data available
Help Scout
8.0
Interaction
Web Portals
HappyFox
7.2
Teamwork Desk
8.7
Help Scout
8.8
Forum to Reponse
HappyFox
8.1
Teamwork Desk
Not enough data available
Help Scout
8.1
Tickets and Tagging
HappyFox
9.3
Teamwork Desk
8.9
Help Scout
8.7
Live Chat
HappyFox
8.1
Teamwork Desk
Not enough data available
Help Scout
6.5
Communication Channels
Customer Portal
HappyFox
8.9
Teamwork Desk
8.4
Help Scout
9.0
Email to Case
HappyFox
9.1
Teamwork Desk
9.2
Help Scout
9.2
Chat/Live Support
HappyFox
8.8
Teamwork Desk
6.3
Help Scout
6.9
Social Integration
HappyFox
8.4
Teamwork Desk
Not enough data available
Help Scout
8.0
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Teamwork Desk
7.3
Help Scout
Not enough data available
Customer and Contacts Database
HappyFox
8.1
Teamwork Desk
8.5
Help Scout
7.7
Products and Version Tracking
HappyFox
8.3
Teamwork Desk
7.7
Help Scout
Not enough data available
Call Scripting
HappyFox
Not enough data available
Teamwork Desk
8.0
Help Scout
Not enough data available
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Teamwork Desk
Not enough data available
Help Scout
Not enough data available
Self Service/Community
Forums
HappyFox
8.0
Teamwork Desk
8.1
Help Scout
Not enough data available
Knowledge Base
HappyFox
8.4
Teamwork Desk
8.3
Help Scout
8.4
Ideas/Feedback
HappyFox
8.5
Teamwork Desk
7.9
Help Scout
9.2
Q&A
HappyFox
8.6
Teamwork Desk
8.1
Help Scout
9.7
Reporting & Analytics
Social Monitoring
HappyFox
Not enough data available
Teamwork Desk
Not enough data available
Help Scout
Not enough data available
Reporting
HappyFox
8.3
Teamwork Desk
8.0
Help Scout
8.0
Dashboards
HappyFox
8.5
Teamwork Desk
8.6
Help Scout
8.2
Platform
ITIL Compliance
HappyFox
9.1
Teamwork Desk
Not enough data available
Help Scout
Not enough data available
Mobile User Support
HappyFox
7.3
Teamwork Desk
8.3
Help Scout
Not enough data available
Customization
HappyFox
8.3
Teamwork Desk
7.3
Help Scout
7.6
User, Role, and Access Management
HappyFox
8.7
Teamwork Desk
8.9
Help Scout
8.5
Internationalization
HappyFox
9.1
Teamwork Desk
Not enough data available
Help Scout
8.2
Performance & Reliability
HappyFox
9.2
Teamwork Desk
9.0
Help Scout
9.4
Integration APIs
HappyFox
8.9
Teamwork Desk
Not enough data available
Help Scout
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
80.0%
55.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
17.1%
39.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
2.9%
4.9%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Help Scout
Small-Business
55.6%
Mid-Market
39.4%
Enterprise
4.9%

Reviewers' Industry

 
Information Technology and Services
14.1%
Marketing and Advertising
23.4%
Computer Software
23.1%
 
Computer Software
12.2%
Information Technology and Services
19.1%
Internet
17.6%
 
Higher Education
6.4%
Internet
8.5%
Information Technology and Services
7.7%
 
Real Estate
3.8%
Computer Software
8.5%
Marketing and Advertising
5.5%
 
Education Management
3.8%
Logistics and Supply Chain
6.4%
Hospital & Health Care
4.9%
 
Other
59.6%
Other
34.0%
Other
41.2%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Help Scout
Computer Software
23.1%
Internet
17.6%
Information Technology and Services
7.7%
Marketing and Advertising
5.5%
Hospital & Health Care
4.9%
Other
41.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Jon B.
Administrator in Internet

The most unique thing I love is that "part-time" agents are free. Part-time being any agent that responds to fewer than 10 tickets a month. That means my devs can all have accounts to get in and look at the occasional ticket, maybe even respond, without...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

G2 User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

 
HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Teamwork Desk
Most Helpful Favorable Review
Jon B.
Administrator in Internet

The most unique thing I love is that "part-time" agents are free. Part-time being any agent that responds to fewer than 10 tickets a month. That means my devs can all have accounts to get in and look at the occasional ticket, maybe even respond, without...

Most Helpful Critical Review
G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

Screenshots

 
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