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Compare HappyFox, Teamwork Desk, and Freshdesk

Pricing

 
Mighty
$29
per staff / month
Starter
$7
per agent, per month (billed annually)
Sprout
Free
for UNLIMITED agents
 
Fantastic
$49
per staff / month
Plus
$13
per agent, per month (billed annually)
Blossom
$19
/ agent / month billed annually
 
Enterprise
$69
per staff / month
Pro
$25
per agent, per month (billed annually)
Garden
$35
/ agent / month billed annually
 
Enterprise Plus
$89
per staff / month
Enterprise
Contact Us
Billed annually
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.9
8.5
Ease of Use
Ease of Use
9.3
8.6
8.8
Ease of Setup
Ease of Setup
8.9
8.6
8.6
Ease of Admin
Ease of Admin
9.1
8.9
8.7
Quality of Support
Quality of Support
9.2
8.9
8.9
Ease of Doing Business With
Ease of Doing Business With
9.3
8.9
8.9
Product Direction (% positive)
Product Direction (% positive)
9.3
9.2
8.6
Meets Requirements
HappyFox
8.9
Teamwork Desk
8.9
Freshdesk
8.5
Ease of Use
HappyFox
9.3
Teamwork Desk
8.6
Freshdesk
8.8
Ease of Setup
HappyFox
8.9
Teamwork Desk
8.6
Freshdesk
8.6
Ease of Admin
HappyFox
9.1
Teamwork Desk
8.9
Freshdesk
8.7
Quality of Support
HappyFox
9.2
Teamwork Desk
8.9
Freshdesk
8.9
Ease of Doing Business With
HappyFox
9.3
Teamwork Desk
8.9
Freshdesk
8.9
Product Direction (% positive)
HappyFox
9.3
Teamwork Desk
9.2
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
HappyFox
8.8
Teamwork Desk
8.8
Freshdesk
8.4
Response Automation
HappyFox
8.9
Teamwork Desk
8.9
Freshdesk
8.5
SLA Management
HappyFox
8.6
Teamwork Desk
Not enough data available
Freshdesk
8.2
Attachments/Screencasts
HappyFox
8.4
Teamwork Desk
8.7
Freshdesk
8.4
Ticket Collaboration
HappyFox
8.9
Teamwork Desk
8.7
Freshdesk
8.6
Ticket creation user experience
HappyFox
9.2
Teamwork Desk
8.9
Freshdesk
8.9
Ticket response user experience
HappyFox
9.1
Teamwork Desk
8.9
Freshdesk
8.8
Knowledge Share
Knowledge Base
HappyFox
8.5
Teamwork Desk
8.9
Freshdesk
8.8
Searchable Articles
HappyFox
8.8
Teamwork Desk
8.7
Freshdesk
8.6
Community Forums
HappyFox
Not enough data available
Teamwork Desk
Not enough data available
Freshdesk
8.4
Interactive FAQs & Forums
HappyFox
Not enough data available
Teamwork Desk
Not enough data available
Freshdesk
8.5
Interaction
Web Portals
HappyFox
7.2
Teamwork Desk
8.7
Freshdesk
7.2
Forum to Reponse
HappyFox
8.1
Teamwork Desk
Not enough data available
Freshdesk
8.5
Tickets and Tagging
HappyFox
9.3
Teamwork Desk
8.9
Freshdesk
8.8
Live Chat
HappyFox
8.1
Teamwork Desk
Not enough data available
Freshdesk
8.8
Communication Channels
Customer Portal
HappyFox
8.9
Teamwork Desk
8.4
Freshdesk
8.6
Email to Case
HappyFox
9.1
Teamwork Desk
9.2
Freshdesk
9.0
Chat/Live Support
HappyFox
8.8
Teamwork Desk
6.3
Freshdesk
8.5
Social Integration
HappyFox
8.4
Teamwork Desk
Not enough data available
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Teamwork Desk
7.3
Freshdesk
8.3
Customer and Contacts Database
HappyFox
8.1
Teamwork Desk
8.5
Freshdesk
8.0
Products and Version Tracking
HappyFox
8.3
Teamwork Desk
7.7
Freshdesk
8.2
Call Scripting
HappyFox
Not enough data available
Teamwork Desk
8.0
Freshdesk
8.2
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Teamwork Desk
Not enough data available
Freshdesk
8.4
Self Service/Community
Forums
HappyFox
8.0
Teamwork Desk
8.1
Freshdesk
8.3
Knowledge Base
HappyFox
8.4
Teamwork Desk
8.3
Freshdesk
8.5
Ideas/Feedback
HappyFox
8.5
Teamwork Desk
7.9
Freshdesk
8.4
Q&A
HappyFox
8.6
Teamwork Desk
8.1
Freshdesk
8.6
Reporting & Analytics
Social Monitoring
HappyFox
Not enough data available
Teamwork Desk
Not enough data available
Freshdesk
8.2
Reporting
HappyFox
8.3
Teamwork Desk
8.0
Freshdesk
7.8
Dashboards
HappyFox
8.5
Teamwork Desk
8.6
Freshdesk
8.2
Platform
ITIL Compliance
HappyFox
9.1
Teamwork Desk
Not enough data available
Freshdesk
8.3
Mobile User Support
HappyFox
7.3
Teamwork Desk
8.3
Freshdesk
8.1
Customization
HappyFox
8.3
Teamwork Desk
7.3
Freshdesk
8.0
User, Role, and Access Management
HappyFox
8.7
Teamwork Desk
8.9
Freshdesk
8.5
Internationalization
HappyFox
9.1
Teamwork Desk
Not enough data available
Freshdesk
8.1
Performance & Reliability
HappyFox
9.2
Teamwork Desk
9.0
Freshdesk
8.8
Integration APIs
HappyFox
8.9
Teamwork Desk
Not enough data available
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
80.0%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
17.1%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
2.9%
10.9%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Information Technology and Services
14.1%
Marketing and Advertising
23.4%
Information Technology and Services
20.4%
 
Computer Software
12.2%
Information Technology and Services
19.1%
Computer Software
13.9%
 
Higher Education
6.4%
Internet
8.5%
Internet
5.9%
 
Real Estate
3.8%
Computer Software
8.5%
Education Management
3.7%
 
Education Management
3.8%
Logistics and Supply Chain
6.4%
E-Learning
3.4%
 
Other
59.6%
Other
34.0%
Other
52.6%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Jon B.
Administrator in Internet

The most unique thing I love is that "part-time" agents are free. Part-time being any agent that responds to fewer than 10 tickets a month. That means my devs can all have accounts to get in and look at the occasional ticket, maybe even respond, without...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Teamwork Desk
Most Helpful Favorable Review
Jon B.
Administrator in Internet

The most unique thing I love is that "part-time" agents are free. Part-time being any agent that responds to fewer than 10 tickets a month. That means my devs can all have accounts to get in and look at the occasional ticket, maybe even respond, without...

Most Helpful Critical Review
G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos provided
HappyFox
No videos provided
Teamwork Desk
No videos provided
Freshdesk

Downloads

HappyFox
No downloads provided
Teamwork Desk
No downloads provided
Ask HappyFox a QuestionContact HappyFoxAsk Teamwork Desk a QuestionContact Teamwork DeskAsk Freshdesk a QuestionContact Freshdesk