Compare HappyFox vs Teamwork Desk

See this
comparison of HappyFox vs. Teamwork Desk
based on data from user reviews. HappyFox rates 4.6/5 stars with 111 reviews. Teamwork Desk rates 4.3/5 stars with 36 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Mighty
$29
per staff / month
Starter
$7
per agent, per month (billed annually)
 
Fantastic
$49
per staff / month
Plus
$13
per agent, per month (billed annually)
 
Enterprise
$69
per staff / month
Pro
$25
per agent, per month (billed annually)
 
Enterprise Plus
$89
per staff / month
Enterprise
Contact Us
Billed annually
 
Free Trial Unavailable
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.8
Ease of Use
Ease of Use
9.3
8.5
Ease of Setup
Ease of Setup
8.9
8.6
Ease of Admin
Ease of Admin
9.1
8.9
Quality of Support
Quality of Support
9.2
8.7
Ease of Doing Business With
Ease of Doing Business With
9.3
8.9
Product Direction (% positive)
Product Direction (% positive)
9.2
8.9
Meets Requirements
HappyFox
8.9
Teamwork Desk
8.8
Ease of Use
HappyFox
9.3
Teamwork Desk
8.5
Ease of Setup
HappyFox
8.9
Teamwork Desk
8.6
Ease of Admin
HappyFox
9.1
Teamwork Desk
8.9
Quality of Support
HappyFox
9.2
Teamwork Desk
8.7
Ease of Doing Business With
HappyFox
9.3
Teamwork Desk
8.9
Product Direction (% positive)
HappyFox
9.2
Teamwork Desk
8.9

Features

Ticket and Case Management
Ticket creation user experience
HappyFox
9.2
Teamwork Desk
8.7
Ticket response user experience
HappyFox
9.0
Teamwork Desk
8.8
Workflow
HappyFox
8.7
Teamwork Desk
8.8
Response Automation
HappyFox
8.9
Teamwork Desk
8.9
SLA Management
HappyFox
8.6
Teamwork Desk
Not enough data available
Attachments/Screencasts
HappyFox
8.4
Teamwork Desk
8.7
Ticket Collaboration
HappyFox
8.9
Teamwork Desk
8.6
Knowledge Share
Knowledge Base
HappyFox
8.5
Teamwork Desk
8.9
Searchable Articles
HappyFox
8.8
Teamwork Desk
8.7
Community Forums
HappyFox
Not enough data available
Teamwork Desk
Not enough data available
Interactive FAQs & Forums
HappyFox
Not enough data available
Teamwork Desk
Not enough data available
Interaction
Web Portals
HappyFox
7.4
Teamwork Desk
8.7
Forum to Reponse
HappyFox
8.1
Teamwork Desk
Not enough data available
Tickets and Tagging
HappyFox
9.3
Teamwork Desk
8.9
Live Chat
HappyFox
8.1
Teamwork Desk
Not enough data available
Communication Channels
Customer Portal
HappyFox
9.0
Teamwork Desk
8.2
Email to Case
HappyFox
9.1
Teamwork Desk
9.1
Chat/Live Support
HappyFox
8.8
Teamwork Desk
6.3
Social Integration
HappyFox
8.4
Teamwork Desk
Not enough data available
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Teamwork Desk
7.3
Customer and Contacts Database
HappyFox
8.3
Teamwork Desk
8.5
Products and Version Tracking
HappyFox
8.6
Teamwork Desk
7.7
Call Scripting
HappyFox
Not enough data available
Teamwork Desk
8.0
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Teamwork Desk
Not enough data available
Self Service/Community
Forums
HappyFox
8.0
Teamwork Desk
8.1
Knowledge Base
HappyFox
8.4
Teamwork Desk
8.1
Ideas/Feedback
HappyFox
8.6
Teamwork Desk
7.9
Q&A
HappyFox
8.7
Teamwork Desk
8.1
Reporting & Analytics
Social Monitoring
HappyFox
Not enough data available
Teamwork Desk
Not enough data available
Reporting
HappyFox
8.3
Teamwork Desk
7.6
Dashboards
HappyFox
8.6
Teamwork Desk
8.3
Platform
Mobile User Support
HappyFox
7.3
Teamwork Desk
8.3
ITIL Compliance
HappyFox
9.1
Teamwork Desk
Not enough data available
Customization
HappyFox
8.3
Teamwork Desk
7.3
User, Role, and Access Management
HappyFox
8.7
Teamwork Desk
8.9
Internationalization
HappyFox
9.1
Teamwork Desk
Not enough data available
Performance & Reliability
HappyFox
9.2
Teamwork Desk
9.0
Integration APIs
HappyFox
8.9
Teamwork Desk
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.0%
80.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.0%
16.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.0%
2.8%
HappyFox
Small-Business
46.0%
Mid-Market
39.0%
Enterprise
15.0%
Teamwork Desk
Small-Business
80.6%
Mid-Market
16.7%
Enterprise
2.8%

Reviewers' Industry

 
Information Technology and Services
14.7%
Marketing and Advertising
22.2%
 
Computer Software
11.0%
Information Technology and Services
16.7%
 
Higher Education
5.5%
Internet
11.1%
 
Real Estate
3.7%
Logistics and Supply Chain
8.3%
 
Internet
3.7%
Computer Software
8.3%
 
Other
61.5%
Other
33.3%
HappyFox
Information Technology and Services
14.7%
Computer Software
11.0%
Higher Education
5.5%
Real Estate
3.7%
Internet
3.7%
Other
61.5%
Teamwork Desk
Marketing and Advertising
22.2%
Information Technology and Services
16.7%
Internet
11.1%
Logistics and Supply Chain
8.3%
Computer Software
8.3%
Other
33.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Chris H.
Executive Sponsor in Hospital & Health Care

The best part is that it changes our daily workload from managing email to managing our work. Email sucks for this kind of stuff and as the leader of the team, it was hard for me to get up to speed on an issue when pulled into it late in the game. Now, I...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

Teamwork Desk
Most Helpful Favorable Review
Chris H.
Executive Sponsor in Hospital & Health Care

The best part is that it changes our daily workload from managing email to managing our work. Email sucks for this kind of stuff and as the leader of the team, it was hard for me to get up to speed on an issue when pulled into it late in the game. Now, I...

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Screenshots

 
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