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Compare HappyFox, TeamSupport, and Zendesk Support

Pricing

 
Mighty
$29
per staff / month
Support Desk
$50
/ agent / month billed annually
Essential
$5
/month
 
Enterprise
$69
per staff / month
Enterprise
$65
/ agent / month billed annually
Team
$19
/month
 
Fantastic
$49
per staff / month
Private Cloud
Custom
Contact Us for Pricing
Professional
$49
/month
 
Enterprise Plus
$89
per staff / month
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.6
8.7
Ease of Use
Ease of Use
9.3
8.6
8.6
Ease of Setup
Ease of Setup
8.9
8.4
8.2
Ease of Admin
Ease of Admin
9.1
8.7
8.3
Quality of Support
Quality of Support
9.2
8.8
8.3
Ease of Doing Business With
Ease of Doing Business With
9.3
9.2
8.4
Product Direction (% positive)
Product Direction (% positive)
9.2
9.0
7.6
Meets Requirements
HappyFox
8.9
TeamSupport
8.6
Zendesk Support
8.7
Ease of Use
HappyFox
9.3
TeamSupport
8.6
Zendesk Support
8.6
Ease of Setup
HappyFox
8.9
TeamSupport
8.4
Zendesk Support
8.2
Ease of Admin
HappyFox
9.1
TeamSupport
8.7
Zendesk Support
8.3
Quality of Support
HappyFox
9.2
TeamSupport
8.8
Zendesk Support
8.3
Ease of Doing Business With
HappyFox
9.3
TeamSupport
9.2
Zendesk Support
8.4
Product Direction (% positive)
HappyFox
9.2
TeamSupport
9.0
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
HappyFox
8.7
TeamSupport
8.4
Zendesk Support
8.5
Response Automation
HappyFox
8.9
TeamSupport
8.5
Zendesk Support
8.4
SLA Management
HappyFox
8.6
TeamSupport
8.4
Zendesk Support
8.1
Attachments/Screencasts
HappyFox
8.4
TeamSupport
8.6
Zendesk Support
8.4
Ticket Collaboration
HappyFox
8.9
TeamSupport
8.8
Zendesk Support
8.6
Ticket creation user experience
HappyFox
9.2
TeamSupport
8.9
Zendesk Support
8.9
Ticket response user experience
HappyFox
9.0
TeamSupport
8.8
Zendesk Support
8.7
Knowledge Share
Knowledge Base
HappyFox
8.5
TeamSupport
8.3
Zendesk Support
8.6
Searchable Articles
HappyFox
8.8
TeamSupport
8.4
Zendesk Support
8.6
Community Forums
HappyFox
Not enough data available
TeamSupport
8.0
Zendesk Support
8.2
Interactive FAQs & Forums
HappyFox
Not enough data available
TeamSupport
8.3
Zendesk Support
8.2
Interaction
Web Portals
HappyFox
7.4
TeamSupport
8.7
Zendesk Support
8.6
Forum to Reponse
HappyFox
8.1
TeamSupport
8.3
Zendesk Support
8.5
Tickets and Tagging
HappyFox
9.3
TeamSupport
8.8
Zendesk Support
8.9
Live Chat
HappyFox
8.1
TeamSupport
8.5
Zendesk Support
8.6
Communication Channels
Customer Portal
HappyFox
9.0
TeamSupport
8.5
Zendesk Support
8.5
Email to Case
HappyFox
9.1
TeamSupport
8.9
Zendesk Support
8.8
Chat/Live Support
HappyFox
8.8
TeamSupport
8.4
Zendesk Support
8.4
Social Integration
HappyFox
8.4
TeamSupport
8.5
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
TeamSupport
8.1
Zendesk Support
8.1
Customer and Contacts Database
HappyFox
8.3
TeamSupport
8.6
Zendesk Support
8.2
Products and Version Tracking
HappyFox
8.6
TeamSupport
8.6
Zendesk Support
8.2
Call Scripting
HappyFox
Not enough data available
TeamSupport
Not enough data available
Zendesk Support
8.0
Interactive Voice Response (IVR)
HappyFox
Not enough data available
TeamSupport
Not enough data available
Zendesk Support
7.8
Self Service/Community
Forums
HappyFox
8.0
TeamSupport
8.2
Zendesk Support
8.1
Knowledge Base
HappyFox
8.4
TeamSupport
8.4
Zendesk Support
8.4
Ideas/Feedback
HappyFox
8.6
TeamSupport
8.4
Zendesk Support
8.1
Q&A
HappyFox
8.7
TeamSupport
8.5
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
HappyFox
Not enough data available
TeamSupport
Not enough data available
Zendesk Support
8.0
Reporting
HappyFox
8.3
TeamSupport
8.3
Zendesk Support
8.0
Dashboards
HappyFox
8.6
TeamSupport
8.6
Zendesk Support
8.1
Platform
ITIL Compliance
HappyFox
9.1
TeamSupport
Not enough data available
Zendesk Support
8.2
Mobile User Support
HappyFox
7.3
TeamSupport
7.5
Zendesk Support
8.1
Customization
HappyFox
8.3
TeamSupport
8.5
Zendesk Support
8.0
User, Role, and Access Management
HappyFox
8.7
TeamSupport
8.7
Zendesk Support
8.3
Internationalization
HappyFox
9.1
TeamSupport
7.8
Zendesk Support
8.2
Performance & Reliability
HappyFox
9.2
TeamSupport
8.6
Zendesk Support
8.5
Integration APIs
HappyFox
8.9
TeamSupport
8.5
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.9%
40.8%
38.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.8%
47.2%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.3%
12.0%
16.7%
HappyFox
Small-Business
45.9%
Mid-Market
38.8%
Enterprise
15.3%
TeamSupport
Small-Business
40.8%
Mid-Market
47.2%
Enterprise
12.0%
Zendesk Support
Small-Business
38.4%
Mid-Market
44.9%
Enterprise
16.7%

Reviewers' Industry

 
Information Technology and Services
14.0%
Computer Software
26.5%
Computer Software
17.8%
 
Computer Software
12.1%
Information Technology and Services
21.1%
Information Technology and Services
15.2%
 
Higher Education
6.4%
Internet
5.6%
Internet
10.0%
 
Real Estate
3.8%
Financial Services
4.4%
Marketing and Advertising
4.8%
 
Education Management
3.8%
Hospitality
3.7%
Retail
3.4%
 
Other
59.9%
Other
38.7%
Other
48.8%
HappyFox
Information Technology and Services
14.0%
Computer Software
12.1%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.9%
TeamSupport
Computer Software
26.5%
Information Technology and Services
21.1%
Internet
5.6%
Financial Services
4.4%
Hospitality
3.7%
Other
38.7%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

G2 User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
HappyFox
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Zendesk Support
No videos provided

Downloads

HappyFox
No downloads provided
Zendesk Support
No downloads provided
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