Compare HappyFox vs TeamSupport

See this
comparison of HappyFox vs. TeamSupport
based on data from user reviews. HappyFox rates 4.6/5 stars with 111 reviews. TeamSupport rates 4.3/5 stars with 554 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Mighty
$29
per staff / month
Support Desk
$50
/ agent / month billed annually
 
Fantastic
$49
per staff / month
Enterprise
$65
/ agent / month billed annually
 
Enterprise
$69
per staff / month
Private Cloud
Custom
Contact Us for Pricing
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.6
Ease of Use
Ease of Use
9.3
8.7
Ease of Setup
Ease of Setup
8.9
8.4
Ease of Admin
Ease of Admin
9.1
8.8
Quality of Support
Quality of Support
9.2
8.8
Ease of Doing Business With
Ease of Doing Business With
9.3
9.2
Product Direction (% positive)
Product Direction (% positive)
9.2
9.0
Meets Requirements
HappyFox
8.9
TeamSupport
8.6
Ease of Use
HappyFox
9.3
TeamSupport
8.7
Ease of Setup
HappyFox
8.9
TeamSupport
8.4
Ease of Admin
HappyFox
9.1
TeamSupport
8.8
Quality of Support
HappyFox
9.2
TeamSupport
8.8
Ease of Doing Business With
HappyFox
9.3
TeamSupport
9.2
Product Direction (% positive)
HappyFox
9.2
TeamSupport
9.0

Features

Ticket and Case Management
Ticket creation user experience
HappyFox
9.2
TeamSupport
8.9
Ticket response user experience
HappyFox
9.0
TeamSupport
8.8
Workflow
HappyFox
8.7
TeamSupport
8.5
Response Automation
HappyFox
8.9
TeamSupport
8.5
SLA Management
HappyFox
8.6
TeamSupport
8.4
Attachments/Screencasts
HappyFox
8.4
TeamSupport
8.6
Ticket Collaboration
HappyFox
8.9
TeamSupport
8.8
Knowledge Share
Knowledge Base
HappyFox
8.5
TeamSupport
8.3
Searchable Articles
HappyFox
8.8
TeamSupport
8.4
Community Forums
HappyFox
Not enough data available
TeamSupport
8.0
Interactive FAQs & Forums
HappyFox
Not enough data available
TeamSupport
8.4
Interaction
Web Portals
HappyFox
7.4
TeamSupport
8.7
Forum to Reponse
HappyFox
8.1
TeamSupport
8.5
Tickets and Tagging
HappyFox
9.3
TeamSupport
8.9
Live Chat
HappyFox
8.1
TeamSupport
8.5
Communication Channels
Customer Portal
HappyFox
9.0
TeamSupport
8.5
Email to Case
HappyFox
9.1
TeamSupport
8.9
Chat/Live Support
HappyFox
8.8
TeamSupport
8.4
Social Integration
HappyFox
8.4
TeamSupport
8.5
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
TeamSupport
8.4
Customer and Contacts Database
HappyFox
8.3
TeamSupport
8.6
Products and Version Tracking
HappyFox
8.6
TeamSupport
8.6
Call Scripting
HappyFox
Not enough data available
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
HappyFox
Not enough data available
TeamSupport
Not enough data available
Self Service/Community
Forums
HappyFox
8.0
TeamSupport
8.3
Knowledge Base
HappyFox
8.4
TeamSupport
8.4
Ideas/Feedback
HappyFox
8.6
TeamSupport
8.4
Q&A
HappyFox
8.7
TeamSupport
8.4
Reporting & Analytics
Social Monitoring
HappyFox
Not enough data available
TeamSupport
Not enough data available
Reporting
HappyFox
8.3
TeamSupport
8.3
Dashboards
HappyFox
8.6
TeamSupport
8.6
Platform
Mobile User Support
HappyFox
7.3
TeamSupport
7.5
ITIL Compliance
HappyFox
9.1
TeamSupport
Not enough data available
Customization
HappyFox
8.3
TeamSupport
8.4
User, Role, and Access Management
HappyFox
8.7
TeamSupport
8.7
Internationalization
HappyFox
9.1
TeamSupport
8.0
Performance & Reliability
HappyFox
9.2
TeamSupport
8.7
Integration APIs
HappyFox
8.9
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.0%
40.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.0%
47.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.0%
12.2%
HappyFox
Small-Business
46.0%
Mid-Market
39.0%
Enterprise
15.0%
TeamSupport
Small-Business
40.6%
Mid-Market
47.2%
Enterprise
12.2%

Reviewers' Industry

 
Information Technology and Services
14.7%
Computer Software
27.4%
 
Computer Software
11.0%
Information Technology and Services
21.4%
 
Higher Education
5.5%
Internet
4.7%
 
Real Estate
3.7%
Financial Services
4.4%
 
Internet
3.7%
Hospitality
3.8%
 
Other
61.5%
Other
38.3%
HappyFox
Information Technology and Services
14.7%
Computer Software
11.0%
Higher Education
5.5%
Real Estate
3.7%
Internet
3.7%
Other
61.5%
TeamSupport
Computer Software
27.4%
Information Technology and Services
21.4%
Internet
4.7%
Financial Services
4.4%
Hospitality
3.8%
Other
38.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Administrator in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

User in Computer Software

There is a bug where if your browser screen size isn't at 100% all the comments under a ticket do not load. That is frustrating because I keep my browser screen size at 90%! Another that bothers me is its slow to respond sometimes, an example would be if i...

 
HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Administrator in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
User in Computer Software

There is a bug where if your browser screen size isn't at 100% all the comments under a ticket do not load. That is frustrating because I keep my browser screen size at 90%! Another that bothers me is its slow to respond sometimes, an example would be if i...

Screenshots

 
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Videos

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TeamSupport: The Customer Support Solution Built for B2B Help Desks

HappyFox
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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