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Compare HappyFox, Talkus, and Zendesk Support

Pricing

 
Mighty
$29
per staff / month
Essential
$5
/month
 
Enterprise
$69
per staff / month
Team
$19
/month
 
Fantastic
$49
per staff / month
Professional
$49
/month
 
Enterprise Plus
$89
per staff / month
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Talkus
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.9
8.7
Ease of Use
Ease of Use
9.3
9.2
8.6
Ease of Setup
Ease of Setup
8.9
9.5
8.2
Ease of Admin
Ease of Admin
9.1
8.8
8.3
Quality of Support
Quality of Support
9.2
9.3
8.3
Ease of Doing Business With
Ease of Doing Business With
9.3
9.8
8.4
Product Direction (% positive)
Product Direction (% positive)
9.2
10.0
7.6
Meets Requirements
HappyFox
8.9
Talkus
8.9
Zendesk Support
8.7
Ease of Use
HappyFox
9.3
Talkus
9.2
Zendesk Support
8.6
Ease of Setup
HappyFox
8.9
Talkus
9.5
Zendesk Support
8.2
Ease of Admin
HappyFox
9.1
Talkus
8.8
Zendesk Support
8.3
Quality of Support
HappyFox
9.2
Talkus
9.3
Zendesk Support
8.3
Ease of Doing Business With
HappyFox
9.3
Talkus
9.8
Zendesk Support
8.4
Product Direction (% positive)
HappyFox
9.2
Talkus
10.0
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
HappyFox
8.7
Talkus
9.7
Zendesk Support
8.5
Response Automation
HappyFox
8.9
Talkus
Not enough data available
Zendesk Support
8.4
SLA Management
HappyFox
8.6
Talkus
Not enough data available
Zendesk Support
8.1
Attachments/Screencasts
HappyFox
8.4
Talkus
9.3
Zendesk Support
8.4
Ticket Collaboration
HappyFox
8.9
Talkus
Not enough data available
Zendesk Support
8.6
Ticket creation user experience
HappyFox
9.2
Talkus
9.3
Zendesk Support
8.9
Ticket response user experience
HappyFox
9.0
Talkus
Not enough data available
Zendesk Support
8.7
Knowledge Share
Knowledge Base
HappyFox
8.5
Talkus
Not enough data available
Zendesk Support
8.6
Searchable Articles
HappyFox
8.8
Talkus
Not enough data available
Zendesk Support
8.6
Community Forums
HappyFox
Not enough data available
Talkus
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
HappyFox
Not enough data available
Talkus
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
HappyFox
7.4
Talkus
Not enough data available
Zendesk Support
8.6
Forum to Reponse
HappyFox
8.1
Talkus
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
HappyFox
9.3
Talkus
Not enough data available
Zendesk Support
8.9
Live Chat
HappyFox
8.1
Talkus
Not enough data available
Zendesk Support
8.6
Communication Channels
Customer Portal
HappyFox
9.0
Talkus
Not enough data available
Zendesk Support
8.5
Email to Case
HappyFox
9.1
Talkus
Not enough data available
Zendesk Support
8.8
Chat/Live Support
HappyFox
8.8
Talkus
10.0
Zendesk Support
8.4
Social Integration
HappyFox
8.4
Talkus
Not enough data available
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Talkus
Not enough data available
Zendesk Support
8.1
Customer and Contacts Database
HappyFox
8.3
Talkus
Not enough data available
Zendesk Support
8.2
Products and Version Tracking
HappyFox
8.6
Talkus
Not enough data available
Zendesk Support
8.2
Call Scripting
HappyFox
Not enough data available
Talkus
Not enough data available
Zendesk Support
8.0
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Talkus
Not enough data available
Zendesk Support
7.8
Self Service/Community
Forums
HappyFox
8.0
Talkus
Not enough data available
Zendesk Support
8.1
Knowledge Base
HappyFox
8.4
Talkus
Not enough data available
Zendesk Support
8.4
Ideas/Feedback
HappyFox
8.6
Talkus
Not enough data available
Zendesk Support
8.1
Q&A
HappyFox
8.7
Talkus
Not enough data available
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
HappyFox
Not enough data available
Talkus
Not enough data available
Zendesk Support
8.0
Reporting
HappyFox
8.3
Talkus
Not enough data available
Zendesk Support
8.0
Dashboards
HappyFox
8.6
Talkus
Not enough data available
Zendesk Support
8.1
Platform
ITIL Compliance
HappyFox
9.1
Talkus
Not enough data available
Zendesk Support
8.2
Mobile User Support
HappyFox
7.3
Talkus
Not enough data available
Zendesk Support
8.1
Customization
HappyFox
8.3
Talkus
9.3
Zendesk Support
8.0
User, Role, and Access Management
HappyFox
8.7
Talkus
Not enough data available
Zendesk Support
8.3
Internationalization
HappyFox
9.1
Talkus
Not enough data available
Zendesk Support
8.2
Performance & Reliability
HappyFox
9.2
Talkus
9.7
Zendesk Support
8.5
Integration APIs
HappyFox
8.9
Talkus
8.7
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.9%
83.3%
38.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.8%
8.3%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.3%
8.3%
16.7%
HappyFox
Small-Business
45.9%
Mid-Market
38.8%
Enterprise
15.3%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
Zendesk Support
Small-Business
38.4%
Mid-Market
44.9%
Enterprise
16.7%

Reviewers' Industry

 
Information Technology and Services
14.0%
Internet
25.0%
Computer Software
17.8%
 
Computer Software
12.1%
Logistics and Supply Chain
16.7%
Information Technology and Services
15.2%
 
Higher Education
6.4%
Marketing and Advertising
8.3%
Internet
10.0%
 
Real Estate
3.8%
Leisure, Travel & Tourism
8.3%
Marketing and Advertising
4.8%
 
Education Management
3.8%
Information Technology and Services
8.3%
Retail
3.4%
 
Other
59.9%
Other
33.3%
Other
48.8%
HappyFox
Information Technology and Services
14.0%
Computer Software
12.1%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.9%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Barry K.
Administrator in Logistics and Supply Chain

The integration with Slack helps our teams to keep all comms in one place. The ability to show relevant info about the user to the support engineer makes their life a lot easier.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Talkus
Most Helpful Favorable Review
Barry K.
Administrator in Logistics and Supply Chain

The integration with Slack helps our teams to keep all comms in one place. The ability to show relevant info about the user to the support engineer makes their life a lot easier.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

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