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Compare HappyFox, Talkus, and TeamSupport

Pricing

 
Mighty
$29
per staff / month
Support Desk
$50
/ agent / month billed annually
 
Fantastic
$49
per staff / month
Enterprise
$65
/ agent / month billed annually
 
Enterprise
$69
per staff / month
Private Cloud
Custom
Contact Us for Pricing
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Talkus
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.9
8.6
Ease of Use
Ease of Use
9.3
9.2
8.6
Ease of Setup
Ease of Setup
8.9
9.5
8.3
Ease of Admin
Ease of Admin
9.1
8.8
8.7
Quality of Support
Quality of Support
9.2
9.3
8.8
Ease of Doing Business With
Ease of Doing Business With
9.3
9.8
9.2
Product Direction (% positive)
Product Direction (% positive)
9.2
10.0
9.0
Meets Requirements
HappyFox
8.9
Talkus
8.9
TeamSupport
8.6
Ease of Use
HappyFox
9.3
Talkus
9.2
TeamSupport
8.6
Ease of Setup
HappyFox
8.9
Talkus
9.5
TeamSupport
8.3
Ease of Admin
HappyFox
9.1
Talkus
8.8
TeamSupport
8.7
Quality of Support
HappyFox
9.2
Talkus
9.3
TeamSupport
8.8
Ease of Doing Business With
HappyFox
9.3
Talkus
9.8
TeamSupport
9.2
Product Direction (% positive)
HappyFox
9.2
Talkus
10.0
TeamSupport
9.0

Features

Ticket and Case Management
Workflow
HappyFox
8.7
Talkus
9.7
TeamSupport
8.4
Response Automation
HappyFox
8.9
Talkus
Not enough data available
TeamSupport
8.5
SLA Management
HappyFox
8.6
Talkus
Not enough data available
TeamSupport
8.4
Attachments/Screencasts
HappyFox
8.4
Talkus
9.3
TeamSupport
8.6
Ticket Collaboration
HappyFox
8.9
Talkus
Not enough data available
TeamSupport
8.8
Ticket creation user experience
HappyFox
9.2
Talkus
9.3
TeamSupport
8.9
Ticket response user experience
HappyFox
9.0
Talkus
Not enough data available
TeamSupport
8.8
Knowledge Share
Knowledge Base
HappyFox
8.5
Talkus
Not enough data available
TeamSupport
8.4
Searchable Articles
HappyFox
8.8
Talkus
Not enough data available
TeamSupport
8.3
Community Forums
HappyFox
Not enough data available
Talkus
Not enough data available
TeamSupport
8.1
Interactive FAQs & Forums
HappyFox
Not enough data available
Talkus
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
HappyFox
7.4
Talkus
Not enough data available
TeamSupport
8.7
Forum to Reponse
HappyFox
8.1
Talkus
Not enough data available
TeamSupport
8.4
Tickets and Tagging
HappyFox
9.3
Talkus
Not enough data available
TeamSupport
8.9
Live Chat
HappyFox
8.1
Talkus
Not enough data available
TeamSupport
8.4
Communication Channels
Customer Portal
HappyFox
9.0
Talkus
Not enough data available
TeamSupport
8.4
Email to Case
HappyFox
9.1
Talkus
Not enough data available
TeamSupport
8.9
Chat/Live Support
HappyFox
8.8
Talkus
10.0
TeamSupport
8.4
Social Integration
HappyFox
8.4
Talkus
Not enough data available
TeamSupport
8.5
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Talkus
Not enough data available
TeamSupport
8.0
Customer and Contacts Database
HappyFox
8.3
Talkus
Not enough data available
TeamSupport
8.6
Products and Version Tracking
HappyFox
8.6
Talkus
Not enough data available
TeamSupport
8.6
Call Scripting
HappyFox
Not enough data available
Talkus
Not enough data available
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Talkus
Not enough data available
TeamSupport
Not enough data available
Self Service/Community
Forums
HappyFox
8.0
Talkus
Not enough data available
TeamSupport
8.3
Knowledge Base
HappyFox
8.4
Talkus
Not enough data available
TeamSupport
8.4
Ideas/Feedback
HappyFox
8.6
Talkus
Not enough data available
TeamSupport
8.4
Q&A
HappyFox
8.7
Talkus
Not enough data available
TeamSupport
8.5
Reporting & Analytics
Social Monitoring
HappyFox
Not enough data available
Talkus
Not enough data available
TeamSupport
Not enough data available
Reporting
HappyFox
8.3
Talkus
Not enough data available
TeamSupport
8.3
Dashboards
HappyFox
8.6
Talkus
Not enough data available
TeamSupport
8.6
Platform
ITIL Compliance
HappyFox
9.1
Talkus
Not enough data available
TeamSupport
Not enough data available
Mobile User Support
HappyFox
7.3
Talkus
Not enough data available
TeamSupport
7.4
Customization
HappyFox
8.3
Talkus
9.3
TeamSupport
8.5
User, Role, and Access Management
HappyFox
8.7
Talkus
Not enough data available
TeamSupport
8.7
Internationalization
HappyFox
9.1
Talkus
Not enough data available
TeamSupport
7.9
Performance & Reliability
HappyFox
9.2
Talkus
9.7
TeamSupport
8.7
Integration APIs
HappyFox
8.9
Talkus
8.7
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.9%
83.3%
40.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.8%
8.3%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.3%
8.3%
12.0%
HappyFox
Small-Business
45.9%
Mid-Market
38.8%
Enterprise
15.3%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
TeamSupport
Small-Business
40.7%
Mid-Market
47.3%
Enterprise
12.0%

Reviewers' Industry

 
Information Technology and Services
14.0%
Internet
25.0%
Computer Software
26.6%
 
Computer Software
12.1%
Logistics and Supply Chain
16.7%
Information Technology and Services
21.0%
 
Higher Education
6.4%
Marketing and Advertising
8.3%
Internet
5.6%
 
Real Estate
3.8%
Leisure, Travel & Tourism
8.3%
Financial Services
4.4%
 
Education Management
3.8%
Information Technology and Services
8.3%
Hospitality
3.7%
 
Other
59.9%
Other
33.3%
Other
38.7%
HappyFox
Information Technology and Services
14.0%
Computer Software
12.1%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.9%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%
TeamSupport
Computer Software
26.6%
Information Technology and Services
21.0%
Internet
5.6%
Financial Services
4.4%
Hospitality
3.7%
Other
38.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Travis G.
Administrator in Financial Services

It brings support tickets in from different channels like text, email & website, where they can all be seen and handled in Slack. Very convenient for our support staff to see what has been taken care of and what hasn't.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Barry K.
Administrator in Logistics and Supply Chain

Because the TalkUs team iterates so quickly, sometimes the front-end breaks. But they always fix any problems in record time.

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

 
HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Talkus
Most Helpful Favorable Review
Travis G.
Administrator in Financial Services

It brings support tickets in from different channels like text, email & website, where they can all be seen and handled in Slack. Very convenient for our support staff to see what has been taken care of and what hasn't.

Most Helpful Critical Review
Barry K.
Administrator in Logistics and Supply Chain

Because the TalkUs team iterates so quickly, sometimes the front-end breaks. But they always fix any problems in record time.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

Screenshots

 
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Videos

 No videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

HappyFox
No videos provided
Talkus
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

HappyFox
No downloads provided
Talkus
No downloads provided
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