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Compare HappyFox, Talkus, and Kayako

Pricing

 
Mighty
$29
per staff / month
Inbox
$15
/agent/month
 
Enterprise
$69
per staff / month
Growth
$30
/agent/month
 
Fantastic
$49
per staff / month
Scale
$60
/agent/month
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Talkus
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.9
8.1
Ease of Use
Ease of Use
9.3
9.2
8.4
Ease of Setup
Ease of Setup
8.9
9.5
8.0
Ease of Admin
Ease of Admin
9.1
8.8
8.1
Quality of Support
Quality of Support
9.2
9.3
8.2
Ease of Doing Business With
Ease of Doing Business With
9.3
9.8
8.4
Product Direction (% positive)
Product Direction (% positive)
9.3
10.0
7.0
Meets Requirements
HappyFox
8.9
Talkus
8.9
Kayako
8.1
Ease of Use
HappyFox
9.3
Talkus
9.2
Kayako
8.4
Ease of Setup
HappyFox
8.9
Talkus
9.5
Kayako
8.0
Ease of Admin
HappyFox
9.1
Talkus
8.8
Kayako
8.1
Quality of Support
HappyFox
9.2
Talkus
9.3
Kayako
8.2
Ease of Doing Business With
HappyFox
9.3
Talkus
9.8
Kayako
8.4
Product Direction (% positive)
HappyFox
9.3
Talkus
10.0
Kayako
7.0

Features

Ticket and Case Management
Workflow
HappyFox
8.8
Talkus
9.7
Kayako
8.1
Response Automation
HappyFox
8.9
Talkus
Not enough data available
Kayako
8.3
SLA Management
HappyFox
8.6
Talkus
Not enough data available
Kayako
7.9
Attachments/Screencasts
HappyFox
8.4
Talkus
9.3
Kayako
7.5
Ticket Collaboration
HappyFox
8.9
Talkus
Not enough data available
Kayako
8.5
Ticket creation user experience
HappyFox
9.2
Talkus
9.3
Kayako
8.7
Ticket response user experience
HappyFox
9.1
Talkus
Not enough data available
Kayako
8.4
Knowledge Share
Knowledge Base
HappyFox
8.5
Talkus
Not enough data available
Kayako
8.9
Searchable Articles
HappyFox
8.8
Talkus
Not enough data available
Kayako
9.2
Community Forums
HappyFox
Not enough data available
Talkus
Not enough data available
Kayako
8.6
Interactive FAQs & Forums
HappyFox
Not enough data available
Talkus
Not enough data available
Kayako
8.5
Communication
Pop-up Chat
HappyFox
8.7
Talkus
Not enough data available
Kayako
8.9
Notifications
HappyFox
9.0
Talkus
Not enough data available
Kayako
8.5
Targeted Emails
HappyFox
7.3
Talkus
Not enough data available
Kayako
8.3
In-App Messaging
HappyFox
9.2
Talkus
Not enough data available
Kayako
8.9
Interaction
Web Portals
HappyFox
7.2
Talkus
Not enough data available
Kayako
9.0
Forum to Reponse
HappyFox
8.1
Talkus
Not enough data available
Kayako
8.0
Tickets and Tagging
HappyFox
9.3
Talkus
Not enough data available
Kayako
9.3
Live Chat
HappyFox
8.1
Talkus
Not enough data available
Kayako
8.9
Internal Use
Customization
HappyFox
8.3
Talkus
9.3
Kayako
7.8
Conversation Archiving
HappyFox
7.6
Talkus
Not enough data available
Kayako
8.8
Lead Development
HappyFox
8.3
Talkus
Not enough data available
Kayako
8.0
Knowledge Base
HappyFox
8.0
Talkus
Not enough data available
Kayako
8.6
Team Inbox
HappyFox
8.3
Talkus
Not enough data available
Kayako
8.7
Customer Profiles
HappyFox
8.3
Talkus
Not enough data available
Kayako
8.1
Communication Channels
Customer Portal
HappyFox
8.9
Talkus
Not enough data available
Kayako
8.3
Email to Case
HappyFox
9.1
Talkus
Not enough data available
Kayako
8.7
Chat/Live Support
HappyFox
8.8
Talkus
10.0
Kayako
8.2
Social Integration
HappyFox
8.4
Talkus
Not enough data available
Kayako
6.9
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Talkus
Not enough data available
Kayako
7.0
Customer and Contacts Database
HappyFox
8.1
Talkus
Not enough data available
Kayako
7.6
Products and Version Tracking
HappyFox
8.3
Talkus
Not enough data available
Kayako
6.9
Call Scripting
HappyFox
Not enough data available
Talkus
Not enough data available
Kayako
6.7
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Talkus
Not enough data available
Kayako
6.7
Self Service/Community
Forums
HappyFox
8.0
Talkus
Not enough data available
Kayako
7.7
Knowledge Base
HappyFox
8.4
Talkus
Not enough data available
Kayako
7.9
Ideas/Feedback
HappyFox
8.5
Talkus
Not enough data available
Kayako
7.2
Q&A
HappyFox
8.6
Talkus
Not enough data available
Kayako
7.8
Reporting & Analytics
Social Monitoring
HappyFox
Not enough data available
Talkus
Not enough data available
Kayako
6.6
Reporting
HappyFox
8.3
Talkus
Not enough data available
Kayako
7.2
Dashboards
HappyFox
8.5
Talkus
Not enough data available
Kayako
7.6
Platform
ITIL Compliance
HappyFox
9.1
Talkus
Not enough data available
Kayako
7.7
Mobile User Support
HappyFox
7.3
Talkus
Not enough data available
Kayako
7.7
Customization
HappyFox
8.3
Talkus
9.3
Kayako
7.8
User, Role, and Access Management
HappyFox
8.7
Talkus
Not enough data available
Kayako
8.2
Internationalization
HappyFox
9.1
Talkus
Not enough data available
Kayako
8.0
Performance & Reliability
HappyFox
9.2
Talkus
9.7
Kayako
8.6
Integration APIs
HappyFox
8.9
Talkus
8.7
Kayako
8.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
83.3%
56.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
8.3%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
8.3%
7.7%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
Kayako
Small-Business
56.5%
Mid-Market
35.7%
Enterprise
7.7%

Reviewers' Industry

 
Information Technology and Services
14.1%
Internet
25.0%
Information Technology and Services
23.4%
 
Computer Software
12.2%
Logistics and Supply Chain
16.7%
Computer Software
17.7%
 
Higher Education
6.4%
Marketing and Advertising
8.3%
Telecommunications
7.2%
 
Real Estate
3.8%
Leisure, Travel & Tourism
8.3%
Internet
5.3%
 
Education Management
3.8%
Information Technology and Services
8.3%
Marketing and Advertising
3.8%
 
Other
59.6%
Other
33.3%
Other
42.6%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%
Kayako
Information Technology and Services
23.4%
Computer Software
17.7%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Damien C.
User in Information Technology and Services

Talkus plugin is really developer-friendly. Easy to setup and fit to your app. Also their customer service is really responsive. They are really looking to solve your business's problems.

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Travis G.
Administrator in Financial Services

There is no social media integration, but I believe that is coming soon.

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Talkus
Most Helpful Favorable Review
Damien C.
User in Information Technology and Services

Talkus plugin is really developer-friendly. Easy to setup and fit to your app. Also their customer service is really responsive. They are really looking to solve your business's problems.

Most Helpful Critical Review
Travis G.
Administrator in Financial Services

There is no social media integration, but I believe that is coming soon.

Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 No videos providedNo videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

HappyFox
No videos provided
Talkus
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Downloads

 No downloads providedNo downloads provided
HappyFox
No downloads provided
Talkus
No downloads provided
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