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Compare HappyFox, Talkus, and Help Scout

Pricing

 
Mighty
$29
per staff / month
Basic
$8
user/month
 
Fantastic
$49
per staff / month
Standard
$15
user/month
 
Enterprise
$69
per staff / month
Plus
$27
user/month
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Talkus
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.9
8.5
Ease of Use
Ease of Use
9.3
9.2
9.2
Ease of Setup
Ease of Setup
8.9
9.5
8.8
Ease of Admin
Ease of Admin
9.1
8.8
8.8
Quality of Support
Quality of Support
9.2
9.3
8.8
Ease of Doing Business With
Ease of Doing Business With
9.3
9.8
8.9
Product Direction (% positive)
Product Direction (% positive)
9.2
10.0
7.8
Meets Requirements
HappyFox
8.9
Talkus
8.9
Help Scout
8.5
Ease of Use
HappyFox
9.3
Talkus
9.2
Help Scout
9.2
Ease of Setup
HappyFox
8.9
Talkus
9.5
Help Scout
8.8
Ease of Admin
HappyFox
9.1
Talkus
8.8
Help Scout
8.8
Quality of Support
HappyFox
9.2
Talkus
9.3
Help Scout
8.8
Ease of Doing Business With
HappyFox
9.3
Talkus
9.8
Help Scout
8.9
Product Direction (% positive)
HappyFox
9.2
Talkus
10.0
Help Scout
7.8

Features

Ticket and Case Management
Workflow
HappyFox
8.7
Talkus
9.7
Help Scout
8.3
Response Automation
HappyFox
8.9
Talkus
Not enough data available
Help Scout
8.4
SLA Management
HappyFox
8.6
Talkus
Not enough data available
Help Scout
Not enough data available
Attachments/Screencasts
HappyFox
8.4
Talkus
9.3
Help Scout
8.5
Ticket Collaboration
HappyFox
8.9
Talkus
Not enough data available
Help Scout
8.8
Ticket creation user experience
HappyFox
9.2
Talkus
9.3
Help Scout
9.1
Ticket response user experience
HappyFox
9.0
Talkus
Not enough data available
Help Scout
9.3
Knowledge Share
Knowledge Base
HappyFox
8.5
Talkus
Not enough data available
Help Scout
8.7
Searchable Articles
HappyFox
8.8
Talkus
Not enough data available
Help Scout
7.9
Community Forums
HappyFox
Not enough data available
Talkus
Not enough data available
Help Scout
8.3
Interactive FAQs & Forums
HappyFox
Not enough data available
Talkus
Not enough data available
Help Scout
8.0
Interaction
Web Portals
HappyFox
7.4
Talkus
Not enough data available
Help Scout
8.8
Forum to Reponse
HappyFox
8.1
Talkus
Not enough data available
Help Scout
8.1
Tickets and Tagging
HappyFox
9.3
Talkus
Not enough data available
Help Scout
8.7
Live Chat
HappyFox
8.1
Talkus
Not enough data available
Help Scout
6.5
Communication Channels
Customer Portal
HappyFox
9.0
Talkus
Not enough data available
Help Scout
9.0
Email to Case
HappyFox
9.1
Talkus
Not enough data available
Help Scout
9.2
Chat/Live Support
HappyFox
8.8
Talkus
10.0
Help Scout
6.9
Social Integration
HappyFox
8.4
Talkus
Not enough data available
Help Scout
8.0
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Talkus
Not enough data available
Help Scout
Not enough data available
Customer and Contacts Database
HappyFox
8.3
Talkus
Not enough data available
Help Scout
7.7
Products and Version Tracking
HappyFox
8.6
Talkus
Not enough data available
Help Scout
Not enough data available
Call Scripting
HappyFox
Not enough data available
Talkus
Not enough data available
Help Scout
Not enough data available
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Talkus
Not enough data available
Help Scout
Not enough data available
Self Service/Community
Forums
HappyFox
8.0
Talkus
Not enough data available
Help Scout
Not enough data available
Knowledge Base
HappyFox
8.4
Talkus
Not enough data available
Help Scout
8.4
Ideas/Feedback
HappyFox
8.6
Talkus
Not enough data available
Help Scout
9.2
Q&A
HappyFox
8.7
Talkus
Not enough data available
Help Scout
9.7
Reporting & Analytics
Social Monitoring
HappyFox
Not enough data available
Talkus
Not enough data available
Help Scout
Not enough data available
Reporting
HappyFox
8.3
Talkus
Not enough data available
Help Scout
8.1
Dashboards
HappyFox
8.6
Talkus
Not enough data available
Help Scout
8.3
Platform
ITIL Compliance
HappyFox
9.1
Talkus
Not enough data available
Help Scout
Not enough data available
Mobile User Support
HappyFox
7.3
Talkus
Not enough data available
Help Scout
Not enough data available
Customization
HappyFox
8.3
Talkus
9.3
Help Scout
7.6
User, Role, and Access Management
HappyFox
8.7
Talkus
Not enough data available
Help Scout
8.5
Internationalization
HappyFox
9.1
Talkus
Not enough data available
Help Scout
8.2
Performance & Reliability
HappyFox
9.2
Talkus
9.7
Help Scout
9.4
Integration APIs
HappyFox
8.9
Talkus
8.7
Help Scout
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.9%
83.3%
55.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.8%
8.3%
39.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.3%
8.3%
4.9%
HappyFox
Small-Business
45.9%
Mid-Market
38.8%
Enterprise
15.3%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%

Reviewers' Industry

 
Information Technology and Services
14.0%
Internet
25.0%
Computer Software
23.0%
 
Computer Software
12.1%
Logistics and Supply Chain
16.7%
Internet
17.5%
 
Higher Education
6.4%
Marketing and Advertising
8.3%
Information Technology and Services
7.7%
 
Real Estate
3.8%
Leisure, Travel & Tourism
8.3%
Marketing and Advertising
6.0%
 
Education Management
3.8%
Information Technology and Services
8.3%
Hospital & Health Care
4.9%
 
Other
59.9%
Other
33.3%
Other
41.0%
HappyFox
Information Technology and Services
14.0%
Computer Software
12.1%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.9%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Damien C.
User in Information Technology and Services

Talkus plugin is really developer-friendly. Easy to setup and fit to your app. Also their customer service is really responsive. They are really looking to solve your business's problems.

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

G2 User

Integration is very minimal, especially compared to Zendesk

 
HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

Talkus
Most Helpful Favorable Review
Damien C.
User in Information Technology and Services

Talkus plugin is really developer-friendly. Easy to setup and fit to your app. Also their customer service is really responsive. They are really looking to solve your business's problems.

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

Integration is very minimal, especially compared to Zendesk

Screenshots

 
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