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Compare HappyFox, Talkus, and Freshdesk

Pricing

 
Mighty
$29
per staff / month
Sprout
Free
for UNLIMITED agents
 
Enterprise
$69
per staff / month
Blossom
$19
/ agent / month billed annually
 
Fantastic
$49
per staff / month
Garden
$35
/ agent / month billed annually
 
Enterprise Plus
$89
per staff / month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Talkus
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.9
8.5
Ease of Use
Ease of Use
9.3
9.2
8.8
Ease of Setup
Ease of Setup
8.9
9.5
8.6
Ease of Admin
Ease of Admin
9.1
8.8
8.7
Quality of Support
Quality of Support
9.2
9.3
8.9
Ease of Doing Business With
Ease of Doing Business With
9.3
9.8
8.8
Product Direction (% positive)
Product Direction (% positive)
9.3
10.0
8.6
Meets Requirements
HappyFox
8.9
Talkus
8.9
Freshdesk
8.5
Ease of Use
HappyFox
9.3
Talkus
9.2
Freshdesk
8.8
Ease of Setup
HappyFox
8.9
Talkus
9.5
Freshdesk
8.6
Ease of Admin
HappyFox
9.1
Talkus
8.8
Freshdesk
8.7
Quality of Support
HappyFox
9.2
Talkus
9.3
Freshdesk
8.9
Ease of Doing Business With
HappyFox
9.3
Talkus
9.8
Freshdesk
8.8
Product Direction (% positive)
HappyFox
9.3
Talkus
10.0
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
HappyFox
8.8
Talkus
9.7
Freshdesk
8.4
Response Automation
HappyFox
8.9
Talkus
Not enough data available
Freshdesk
8.5
SLA Management
HappyFox
8.6
Talkus
Not enough data available
Freshdesk
8.2
Attachments/Screencasts
HappyFox
8.4
Talkus
9.3
Freshdesk
8.4
Ticket Collaboration
HappyFox
8.9
Talkus
Not enough data available
Freshdesk
8.6
Ticket creation user experience
HappyFox
9.2
Talkus
9.3
Freshdesk
8.9
Ticket response user experience
HappyFox
9.1
Talkus
Not enough data available
Freshdesk
8.8
Knowledge Share
Knowledge Base
HappyFox
8.5
Talkus
Not enough data available
Freshdesk
8.8
Searchable Articles
HappyFox
8.8
Talkus
Not enough data available
Freshdesk
8.6
Community Forums
HappyFox
Not enough data available
Talkus
Not enough data available
Freshdesk
8.4
Interactive FAQs & Forums
HappyFox
Not enough data available
Talkus
Not enough data available
Freshdesk
8.5
Communication
Pop-up Chat
HappyFox
8.7
Talkus
Not enough data available
Freshdesk
9.0
Notifications
HappyFox
9.0
Talkus
Not enough data available
Freshdesk
8.8
Targeted Emails
HappyFox
7.3
Talkus
Not enough data available
Freshdesk
8.9
In-App Messaging
HappyFox
9.2
Talkus
Not enough data available
Freshdesk
Not enough data available
Interaction
Web Portals
HappyFox
7.2
Talkus
Not enough data available
Freshdesk
7.2
Forum to Reponse
HappyFox
8.1
Talkus
Not enough data available
Freshdesk
8.5
Tickets and Tagging
HappyFox
9.3
Talkus
Not enough data available
Freshdesk
8.8
Live Chat
HappyFox
8.1
Talkus
Not enough data available
Freshdesk
8.8
Internal Use
Customization
HappyFox
8.3
Talkus
9.3
Freshdesk
8.0
Conversation Archiving
HappyFox
7.6
Talkus
Not enough data available
Freshdesk
Not enough data available
Lead Development
HappyFox
8.3
Talkus
Not enough data available
Freshdesk
Not enough data available
Knowledge Base
HappyFox
8.0
Talkus
Not enough data available
Freshdesk
8.9
Team Inbox
HappyFox
8.3
Talkus
Not enough data available
Freshdesk
8.9
Customer Profiles
HappyFox
8.3
Talkus
Not enough data available
Freshdesk
8.6
Communication Channels
Customer Portal
HappyFox
8.9
Talkus
Not enough data available
Freshdesk
8.6
Email to Case
HappyFox
9.1
Talkus
Not enough data available
Freshdesk
9.0
Chat/Live Support
HappyFox
8.8
Talkus
10.0
Freshdesk
8.5
Social Integration
HappyFox
8.4
Talkus
Not enough data available
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Talkus
Not enough data available
Freshdesk
8.3
Customer and Contacts Database
HappyFox
8.1
Talkus
Not enough data available
Freshdesk
8.0
Products and Version Tracking
HappyFox
8.3
Talkus
Not enough data available
Freshdesk
8.2
Call Scripting
HappyFox
Not enough data available
Talkus
Not enough data available
Freshdesk
8.2
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Talkus
Not enough data available
Freshdesk
8.4
Self Service/Community
Forums
HappyFox
8.0
Talkus
Not enough data available
Freshdesk
8.3
Knowledge Base
HappyFox
8.4
Talkus
Not enough data available
Freshdesk
8.5
Ideas/Feedback
HappyFox
8.5
Talkus
Not enough data available
Freshdesk
8.4
Q&A
HappyFox
8.6
Talkus
Not enough data available
Freshdesk
8.6
Reporting & Analytics
Social Monitoring
HappyFox
Not enough data available
Talkus
Not enough data available
Freshdesk
8.2
Reporting
HappyFox
8.3
Talkus
Not enough data available
Freshdesk
7.8
Dashboards
HappyFox
8.5
Talkus
Not enough data available
Freshdesk
8.2
Platform
ITIL Compliance
HappyFox
9.1
Talkus
Not enough data available
Freshdesk
8.3
Mobile User Support
HappyFox
7.3
Talkus
Not enough data available
Freshdesk
8.1
Customization
HappyFox
8.3
Talkus
9.3
Freshdesk
8.0
User, Role, and Access Management
HappyFox
8.7
Talkus
Not enough data available
Freshdesk
8.5
Internationalization
HappyFox
9.1
Talkus
Not enough data available
Freshdesk
8.1
Performance & Reliability
HappyFox
9.2
Talkus
9.7
Freshdesk
8.8
Integration APIs
HappyFox
8.9
Talkus
8.7
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
83.3%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
8.3%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
8.3%
10.9%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Information Technology and Services
14.1%
Internet
25.0%
Information Technology and Services
20.4%
 
Computer Software
12.2%
Logistics and Supply Chain
16.7%
Computer Software
13.9%
 
Higher Education
6.4%
Marketing and Advertising
8.3%
Internet
5.9%
 
Real Estate
3.8%
Leisure, Travel & Tourism
8.3%
Education Management
3.7%
 
Education Management
3.8%
Information Technology and Services
8.3%
E-Learning
3.4%
 
Other
59.6%
Other
33.3%
Other
52.7%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Carl N.
Administrator

We have tried every Slack live chat tool that we've been able to come across, and Talkus is by far the best. We came across them when we were looking to add the ability for people to text us for support. We then realized they not only provided Live Chat...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

G2 User in E-Learning

Being a newer company and platform, there are some minor quirks. However, Talkus continues to improve their platform. It's already better than when we first purchased about a year ago.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Talkus
Most Helpful Favorable Review
Carl N.
Administrator

We have tried every Slack live chat tool that we've been able to come across, and Talkus is by far the best. We came across them when we were looking to add the ability for people to text us for support. We then realized they not only provided Live Chat...

Most Helpful Critical Review
G2 User in E-Learning

Being a newer company and platform, there are some minor quirks. However, Talkus continues to improve their platform. It's already better than when we first purchased about a year ago.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos provided
HappyFox
No videos provided
Talkus
No videos provided
Freshdesk

Downloads

HappyFox
No downloads provided
Talkus
No downloads provided
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