Compare HappyFox vs Talkus

See this
comparison of HappyFox vs. Talkus
based on data from user reviews. HappyFox rates 4.6/5 stars with 112 reviews. Talkus rates 4.7/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Mighty
$29
per staff / month
 
Fantastic
$49
per staff / month
 
Enterprise
$69
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Talkus
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.9
Ease of Use
Ease of Use
9.3
9.2
Ease of Setup
Ease of Setup
8.9
9.5
Ease of Admin
Ease of Admin
9.1
8.8
Quality of Support
Quality of Support
9.2
9.3
Ease of Doing Business With
Ease of Doing Business With
9.3
9.8
Product Direction (% positive)
Product Direction (% positive)
9.2
10.0
Meets Requirements
HappyFox
8.9
Talkus
8.9
Ease of Use
HappyFox
9.3
Talkus
9.2
Ease of Setup
HappyFox
8.9
Talkus
9.5
Ease of Admin
HappyFox
9.1
Talkus
8.8
Quality of Support
HappyFox
9.2
Talkus
9.3
Ease of Doing Business With
HappyFox
9.3
Talkus
9.8
Product Direction (% positive)
HappyFox
9.2
Talkus
10.0

Features

Ticket and Case Management
Ticket creation user experience
HappyFox
9.2
Talkus
9.3
Ticket response user experience
HappyFox
9.1
Talkus
Not enough data available
Workflow
HappyFox
8.8
Talkus
9.7
Response Automation
HappyFox
8.9
Talkus
Not enough data available
SLA Management
HappyFox
8.6
Talkus
Not enough data available
Attachments/Screencasts
HappyFox
8.4
Talkus
9.3
Ticket Collaboration
HappyFox
8.9
Talkus
Not enough data available
Knowledge Share
Knowledge Base
HappyFox
8.6
Talkus
Not enough data available
Searchable Articles
HappyFox
8.9
Talkus
Not enough data available
Community Forums
HappyFox
Not enough data available
Talkus
Not enough data available
Interactive FAQs & Forums
HappyFox
Not enough data available
Talkus
Not enough data available
Communication
Pop-up Chat
HappyFox
8.8
Talkus
Not enough data available
Notifications
HappyFox
9.1
Talkus
Not enough data available
Targeted Emails
HappyFox
7.6
Talkus
Not enough data available
In-App Messaging
HappyFox
9.3
Talkus
Not enough data available
Interaction
Web Portals
HappyFox
7.7
Talkus
Not enough data available
Forum to Reponse
HappyFox
8.2
Talkus
Not enough data available
Tickets and Tagging
HappyFox
9.4
Talkus
Not enough data available
Live Chat
HappyFox
8.1
Talkus
Not enough data available
Internal Use
Customization
HappyFox
8.3
Talkus
9.3
Conversation Archiving
HappyFox
7.8
Talkus
Not enough data available
Lead Development
HappyFox
8.5
Talkus
Not enough data available
Knowledge Base
HappyFox
8.2
Talkus
Not enough data available
Team Inbox
HappyFox
8.5
Talkus
Not enough data available
Customer Profiles
HappyFox
8.5
Talkus
Not enough data available
Communication Channels
Customer Portal
HappyFox
9.0
Talkus
Not enough data available
Email to Case
HappyFox
9.2
Talkus
Not enough data available
Chat/Live Support
HappyFox
8.9
Talkus
10.0
Social Integration
HappyFox
8.5
Talkus
Not enough data available
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Talkus
Not enough data available
Customer and Contacts Database
HappyFox
8.5
Talkus
Not enough data available
Products and Version Tracking
HappyFox
8.6
Talkus
Not enough data available
Call Scripting
HappyFox
Not enough data available
Talkus
Not enough data available
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Talkus
Not enough data available
Self Service/Community
Forums
HappyFox
8.1
Talkus
Not enough data available
Knowledge Base
HappyFox
8.4
Talkus
Not enough data available
Ideas/Feedback
HappyFox
8.7
Talkus
Not enough data available
Q&A
HappyFox
8.7
Talkus
Not enough data available
Reporting & Analytics
Social Monitoring
HappyFox
8.3
Talkus
Not enough data available
Reporting
HappyFox
8.4
Talkus
Not enough data available
Dashboards
HappyFox
8.6
Talkus
Not enough data available
Platform
Mobile User Support
HappyFox
7.5
Talkus
Not enough data available
ITIL Compliance
HappyFox
9.1
Talkus
Not enough data available
Customization
HappyFox
8.3
Talkus
9.3
User, Role, and Access Management
HappyFox
8.7
Talkus
Not enough data available
Internationalization
HappyFox
9.2
Talkus
Not enough data available
Performance & Reliability
HappyFox
9.2
Talkus
9.7
Integration APIs
HappyFox
8.9
Talkus
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.4%
8.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.2%
8.3%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%

Reviewers' Industry

 
Information Technology and Services
14.6%
Internet
25.0%
 
Computer Software
12.0%
Logistics and Supply Chain
16.7%
 
Higher Education
6.3%
Marketing and Advertising
8.3%
 
Real Estate
3.8%
Leisure, Travel & Tourism
8.3%
 
Education Management
3.8%
Information Technology and Services
8.3%
 
Other
59.5%
Other
33.3%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Carl N.
Administrator

We have tried every Slack live chat tool that we've been able to come across, and Talkus is by far the best. We came across them when we were looking to add the ability for people to text us for support. We then realized they not only provided Live Chat...

Most Helpful Critical Review
Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Nicolas S.
Administrator in Internet

We need more clarity on the dashboard. It's hard to understand automation, etc... it would be great to implement phone call from twill as well

 
HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Talkus
Most Helpful Favorable Review
Carl N.
Administrator

We have tried every Slack live chat tool that we've been able to come across, and Talkus is by far the best. We came across them when we were looking to add the ability for people to text us for support. We then realized they not only provided Live Chat...

Most Helpful Critical Review
Nicolas S.
Administrator in Internet

We need more clarity on the dashboard. It's hard to understand automation, etc... it would be great to implement phone call from twill as well

Screenshots

 
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