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Compare HappyFox, MindTouch, and Zendesk Support

Pricing

 
Mighty
$29
per staff / month
Essential
$5
/month
 
Enterprise
$69
per staff / month
Team
$19
/month
 
Fantastic
$49
per staff / month
Professional
$49
/month
 
Enterprise Plus
$89
per staff / month
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
MindTouch
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.1
8.7
Ease of Use
Ease of Use
9.3
8.1
8.6
Ease of Setup
Ease of Setup
8.9
7.7
8.2
Ease of Admin
Ease of Admin
9.1
8.2
8.3
Quality of Support
Quality of Support
9.2
8.7
8.3
Ease of Doing Business With
Ease of Doing Business With
9.3
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
9.3
7.9
7.6
Meets Requirements
HappyFox
8.9
MindTouch
8.1
Zendesk Support
8.7
Ease of Use
HappyFox
9.3
MindTouch
8.1
Zendesk Support
8.6
Ease of Setup
HappyFox
8.9
MindTouch
7.7
Zendesk Support
8.2
Ease of Admin
HappyFox
9.1
MindTouch
8.2
Zendesk Support
8.3
Quality of Support
HappyFox
9.2
MindTouch
8.7
Zendesk Support
8.3
Ease of Doing Business With
HappyFox
9.3
MindTouch
8.8
Zendesk Support
8.4
Product Direction (% positive)
HappyFox
9.3
MindTouch
7.9
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
HappyFox
8.5
MindTouch
9.2
Zendesk Support
8.6
Searchable Articles
HappyFox
8.8
MindTouch
8.2
Zendesk Support
8.6
Community Forums
HappyFox
Not enough data available
MindTouch
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
HappyFox
Not enough data available
MindTouch
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
HappyFox
7.2
MindTouch
8.8
Zendesk Support
8.6
Forum to Reponse
HappyFox
8.1
MindTouch
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
HappyFox
9.3
MindTouch
8.0
Zendesk Support
8.9
Live Chat
HappyFox
8.1
MindTouch
8.1
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
18.4%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
59.2%
44.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
22.4%
16.7%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.8%
Enterprise
16.7%

Reviewers' Industry

 
Information Technology and Services
14.1%
Computer Software
36.4%
Computer Software
17.8%
 
Computer Software
12.2%
Information Technology and Services
16.7%
Information Technology and Services
15.3%
 
Higher Education
6.4%
Financial Services
7.6%
Internet
10.0%
 
Real Estate
3.8%
Telecommunications
6.1%
Marketing and Advertising
4.7%
 
Education Management
3.8%
Internet
4.5%
Retail
3.4%
 
Other
59.6%
Other
28.8%
Other
48.8%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.0%
Marketing and Advertising
4.7%
Retail
3.4%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

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