Compare HappyFox, MindTouch, and TeamSupport

Pricing

 
Mighty
$29
per staff / month
Support Desk
$50
/ agent / month billed annually
 
Fantastic
$49
per staff / month
Enterprise
$65
/ agent / month billed annually
 
Enterprise
$69
per staff / month
Private Cloud
Custom
Contact Us for Pricing
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
MindTouch
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.1
8.6
Ease of Use
Ease of Use
9.3
8.1
8.7
Ease of Setup
Ease of Setup
8.9
7.7
8.3
Ease of Admin
Ease of Admin
9.1
8.2
8.7
Quality of Support
Quality of Support
9.2
8.7
8.8
Ease of Doing Business With
Ease of Doing Business With
9.3
8.8
9.2
Product Direction (% positive)
Product Direction (% positive)
9.2
7.9
9.0
Meets Requirements
HappyFox
8.9
MindTouch
8.1
TeamSupport
8.6
Ease of Use
HappyFox
9.3
MindTouch
8.1
TeamSupport
8.7
Ease of Setup
HappyFox
8.9
MindTouch
7.7
TeamSupport
8.3
Ease of Admin
HappyFox
9.1
MindTouch
8.2
TeamSupport
8.7
Quality of Support
HappyFox
9.2
MindTouch
8.7
TeamSupport
8.8
Ease of Doing Business With
HappyFox
9.3
MindTouch
8.8
TeamSupport
9.2
Product Direction (% positive)
HappyFox
9.2
MindTouch
7.9
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
HappyFox
8.5
MindTouch
9.2
TeamSupport
8.3
Searchable Articles
HappyFox
8.8
MindTouch
8.2
TeamSupport
8.3
Community Forums
HappyFox
Not enough data available
MindTouch
Not enough data available
TeamSupport
8.0
Interactive FAQs & Forums
HappyFox
Not enough data available
MindTouch
Not enough data available
TeamSupport
8.4
Interaction
Web Portals
HappyFox
7.4
MindTouch
8.8
TeamSupport
8.7
Forum to Reponse
HappyFox
8.1
MindTouch
Not enough data available
TeamSupport
8.5
Tickets and Tagging
HappyFox
9.3
MindTouch
8.0
TeamSupport
8.8
Live Chat
HappyFox
8.1
MindTouch
8.1
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.0%
18.4%
40.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.0%
59.2%
47.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.0%
22.4%
12.2%
HappyFox
Small-Business
46.0%
Mid-Market
39.0%
Enterprise
15.0%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
TeamSupport
Small-Business
40.4%
Mid-Market
47.4%
Enterprise
12.2%

Reviewers' Industry

 
Information Technology and Services
14.7%
Computer Software
34.0%
Computer Software
27.8%
 
Computer Software
11.0%
Information Technology and Services
16.0%
Information Technology and Services
21.0%
 
Higher Education
5.5%
Telecommunications
6.0%
Internet
4.8%
 
Real Estate
3.7%
Internet
6.0%
Financial Services
4.4%
 
Internet
3.7%
Financial Services
6.0%
Hospitality
3.9%
 
Other
61.5%
Other
32.0%
Other
38.2%
HappyFox
Information Technology and Services
14.7%
Computer Software
11.0%
Higher Education
5.5%
Real Estate
3.7%
Internet
3.7%
Other
61.5%
MindTouch
Computer Software
34.0%
Information Technology and Services
16.0%
Telecommunications
6.0%
Internet
6.0%
Financial Services
6.0%
Other
32.0%
TeamSupport
Computer Software
27.8%
Information Technology and Services
21.0%
Internet
4.8%
Financial Services
4.4%
Hospitality
3.9%
Other
38.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 User in Computer Software

One of my biggest issues is mostly related to the growing pains of TeamSupport, and that would be down time and a full deletion of all our support tickets. (luckily we had backups) There also seems to be some slowness at times and the little bugs that I...

 
HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Computer Software

One of my biggest issues is mostly related to the growing pains of TeamSupport, and that would be down time and a full deletion of all our support tickets. (luckily we had backups) There also seems to be some slowness at times and the little bugs that I...

Screenshots

 
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Videos

 No videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

HappyFox
No videos provided
MindTouch
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

HappyFox
No downloads provided
MindTouch
No downloads provided
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