Compare HappyFox, MindTouch, Freshdesk, and Zoho Desk

Pricing

 
Mighty
$29
per staff / month
Sprout
Free
for UNLIMITED agents
FREE
$0
/agent/month
 
Fantastic
$49
per staff / month
Blossom
$19
/ agent / month billed annually
PROFESSIONAL
$12
/agent/month
 
Enterprise
$69
per staff / month
Garden
$35
/ agent / month billed annually
ENTERPRISE
$25
/agent/month
 
Enterprise Plus
$89
per staff / month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
MindTouch
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.1
8.5
8.7
Ease of Use
Ease of Use
9.3
8.1
8.8
8.5
Ease of Setup
Ease of Setup
8.9
7.7
8.6
8.1
Ease of Admin
Ease of Admin
9.1
8.2
8.7
8.3
Quality of Support
Quality of Support
9.2
8.7
8.9
8.2
Ease of Doing Business With
Ease of Doing Business With
9.3
8.8
8.8
8.5
Product Direction (% positive)
Product Direction (% positive)
9.2
7.9
8.7
8.7
Meets Requirements
HappyFox
8.9
MindTouch
8.1
Freshdesk
8.5
Zoho Desk
8.7
Ease of Use
HappyFox
9.3
MindTouch
8.1
Freshdesk
8.8
Zoho Desk
8.5
Ease of Setup
HappyFox
8.9
MindTouch
7.7
Freshdesk
8.6
Zoho Desk
8.1
Ease of Admin
HappyFox
9.1
MindTouch
8.2
Freshdesk
8.7
Zoho Desk
8.3
Quality of Support
HappyFox
9.2
MindTouch
8.7
Freshdesk
8.9
Zoho Desk
8.2
Ease of Doing Business With
HappyFox
9.3
MindTouch
8.8
Freshdesk
8.8
Zoho Desk
8.5
Product Direction (% positive)
HappyFox
9.2
MindTouch
7.9
Freshdesk
8.7
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
HappyFox
8.5
MindTouch
9.2
Freshdesk
8.8
Zoho Desk
8.7
Searchable Articles
HappyFox
8.8
MindTouch
8.2
Freshdesk
8.6
Zoho Desk
8.6
Community Forums
HappyFox
Not enough data available
MindTouch
Not enough data available
Freshdesk
8.4
Zoho Desk
8.3
Interactive FAQs & Forums
HappyFox
Not enough data available
MindTouch
Not enough data available
Freshdesk
8.5
Zoho Desk
8.5
Interaction
Web Portals
HappyFox
7.4
MindTouch
8.8
Freshdesk
7.2
Zoho Desk
8.6
Forum to Reponse
HappyFox
8.1
MindTouch
Not enough data available
Freshdesk
8.5
Zoho Desk
8.5
Tickets and Tagging
HappyFox
9.3
MindTouch
8.0
Freshdesk
8.8
Zoho Desk
8.8
Live Chat
HappyFox
8.1
MindTouch
8.1
Freshdesk
8.8
Zoho Desk
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.0%
18.4%
52.6%
70.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.0%
59.2%
36.3%
23.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.0%
22.4%
11.1%
6.0%
HappyFox
Small-Business
46.0%
Mid-Market
39.0%
Enterprise
15.0%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Freshdesk
Small-Business
52.6%
Mid-Market
36.3%
Enterprise
11.1%
Zoho Desk
Small-Business
70.3%
Mid-Market
23.7%
Enterprise
6.0%

Reviewers' Industry

 
Information Technology and Services
14.7%
Computer Software
34.0%
Information Technology and Services
19.6%
Information Technology and Services
23.0%
 
Computer Software
11.0%
Information Technology and Services
16.0%
Computer Software
13.3%
Computer Software
10.2%
 
Higher Education
5.5%
Telecommunications
6.0%
Internet
5.6%
Telecommunications
4.0%
 
Real Estate
3.7%
Internet
6.0%
Education Management
3.9%
Internet
3.9%
 
Internet
3.7%
Financial Services
6.0%
Marketing and Advertising
3.2%
Marketing and Advertising
3.7%
 
Other
61.5%
Other
32.0%
Other
54.3%
Other
55.2%
HappyFox
Information Technology and Services
14.7%
Computer Software
11.0%
Higher Education
5.5%
Real Estate
3.7%
Internet
3.7%
Other
61.5%
MindTouch
Computer Software
34.0%
Information Technology and Services
16.0%
Telecommunications
6.0%
Internet
6.0%
Financial Services
6.0%
Other
32.0%
Freshdesk
Information Technology and Services
19.6%
Computer Software
13.3%
Internet
5.6%
Education Management
3.9%
Marketing and Advertising
3.2%
Other
54.3%
Zoho Desk
Information Technology and Services
23.0%
Computer Software
10.2%
Telecommunications
4.0%
Internet
3.9%
Marketing and Advertising
3.7%
Other
55.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Zoho Desk
Most Helpful Favorable Review
G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos providedNo videos provided
HappyFox
No videos provided
MindTouch
No videos provided
Freshdesk
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads provided
HappyFox
No downloads provided
MindTouch
No downloads provided
Zoho Desk
No downloads provided
Ask HappyFox a QuestionContact HappyFoxAsk MindTouch a QuestionContact MindTouchAsk Freshdesk a QuestionContact FreshdeskAsk Zoho Desk a QuestionContact Zoho Desk
 
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Optimized for quick response
MindTouch
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Freshdesk
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Zoho Desk
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