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Compare HappyFox, MindTouch, Freshdesk, and Zendesk Support

Pricing

 
Mighty
$29
per staff / month
Sprout
Free
for UNLIMITED agents
Essential
$5
/month
 
Enterprise
$69
per staff / month
Blossom
$19
/ agent / month billed annually
Team
$19
/month
 
Fantastic
$49
per staff / month
Garden
$35
/ agent / month billed annually
Professional
$49
/month
 
Enterprise Plus
$89
per staff / month
Estate
$49
/ agent / month billed annually
Enterprise
$99
/month
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
MindTouch
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.1
8.5
8.7
Ease of Use
Ease of Use
9.3
8.1
8.8
8.6
Ease of Setup
Ease of Setup
8.9
7.7
8.6
8.2
Ease of Admin
Ease of Admin
9.1
8.2
8.7
8.3
Quality of Support
Quality of Support
9.2
8.7
8.9
8.3
Ease of Doing Business With
Ease of Doing Business With
9.3
8.8
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
9.3
7.9
8.6
7.6
Meets Requirements
HappyFox
8.9
MindTouch
8.1
Freshdesk
8.5
Zendesk Support
8.7
Ease of Use
HappyFox
9.3
MindTouch
8.1
Freshdesk
8.8
Zendesk Support
8.6
Ease of Setup
HappyFox
8.9
MindTouch
7.7
Freshdesk
8.6
Zendesk Support
8.2
Ease of Admin
HappyFox
9.1
MindTouch
8.2
Freshdesk
8.7
Zendesk Support
8.3
Quality of Support
HappyFox
9.2
MindTouch
8.7
Freshdesk
8.9
Zendesk Support
8.3
Ease of Doing Business With
HappyFox
9.3
MindTouch
8.8
Freshdesk
8.8
Zendesk Support
8.4
Product Direction (% positive)
HappyFox
9.3
MindTouch
7.9
Freshdesk
8.6
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
HappyFox
8.5
MindTouch
9.2
Freshdesk
8.8
Zendesk Support
8.6
Searchable Articles
HappyFox
8.8
MindTouch
8.2
Freshdesk
8.6
Zendesk Support
8.6
Community Forums
HappyFox
Not enough data available
MindTouch
Not enough data available
Freshdesk
8.4
Zendesk Support
8.2
Interactive FAQs & Forums
HappyFox
Not enough data available
MindTouch
Not enough data available
Freshdesk
8.5
Zendesk Support
8.2
Interaction
Web Portals
HappyFox
7.2
MindTouch
8.8
Freshdesk
7.2
Zendesk Support
8.6
Forum to Reponse
HappyFox
8.1
MindTouch
Not enough data available
Freshdesk
8.5
Zendesk Support
8.5
Tickets and Tagging
HappyFox
9.3
MindTouch
8.0
Freshdesk
8.8
Zendesk Support
8.9
Live Chat
HappyFox
8.1
MindTouch
8.1
Freshdesk
8.8
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
18.4%
52.7%
38.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
59.2%
36.3%
44.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
22.4%
11.0%
16.8%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Freshdesk
Small-Business
52.7%
Mid-Market
36.3%
Enterprise
11.0%
Zendesk Support
Small-Business
38.6%
Mid-Market
44.6%
Enterprise
16.8%

Reviewers' Industry

 
Information Technology and Services
14.1%
Computer Software
36.4%
Information Technology and Services
20.4%
Computer Software
17.8%
 
Computer Software
12.2%
Information Technology and Services
16.7%
Computer Software
14.0%
Information Technology and Services
15.3%
 
Higher Education
6.4%
Financial Services
7.6%
Internet
5.9%
Internet
10.1%
 
Real Estate
3.8%
Telecommunications
6.1%
Education Management
3.7%
Marketing and Advertising
4.7%
 
Education Management
3.8%
Internet
4.5%
E-Learning
3.4%
Retail
3.3%
 
Other
59.6%
Other
28.8%
Other
52.6%
Other
48.7%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.1%
Marketing and Advertising
4.7%
Retail
3.3%
Other
48.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos providedNo videos provided
No videos provided
HappyFox
No videos provided
MindTouch
No videos provided
Freshdesk
Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
HappyFox
No downloads provided
MindTouch
No downloads provided
Zendesk Support
No downloads provided
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