Compare HappyFox, MindTouch, Freshdesk, and Kayako

Pricing

 
Mighty
$29
per staff / month
Sprout
Free
for UNLIMITED agents
Inbox
$15
/agent/month
 
Fantastic
$49
per staff / month
Blossom
$19
/ agent / month billed annually
Growth
$30
/agent/month
 
Enterprise
$69
per staff / month
Garden
$35
/ agent / month billed annually
Scale
$60
/agent/month
 
Enterprise Plus
$89
per staff / month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
MindTouch
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.1
8.5
8.1
Ease of Use
Ease of Use
9.3
8.1
8.8
8.4
Ease of Setup
Ease of Setup
8.9
7.7
8.6
8.0
Ease of Admin
Ease of Admin
9.1
8.2
8.7
8.1
Quality of Support
Quality of Support
9.2
8.7
8.9
8.2
Ease of Doing Business With
Ease of Doing Business With
9.3
8.8
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
9.2
7.9
8.7
7.2
Meets Requirements
HappyFox
8.9
MindTouch
8.1
Freshdesk
8.5
Kayako
8.1
Ease of Use
HappyFox
9.3
MindTouch
8.1
Freshdesk
8.8
Kayako
8.4
Ease of Setup
HappyFox
8.9
MindTouch
7.7
Freshdesk
8.6
Kayako
8.0
Ease of Admin
HappyFox
9.1
MindTouch
8.2
Freshdesk
8.7
Kayako
8.1
Quality of Support
HappyFox
9.2
MindTouch
8.7
Freshdesk
8.9
Kayako
8.2
Ease of Doing Business With
HappyFox
9.3
MindTouch
8.8
Freshdesk
8.8
Kayako
8.4
Product Direction (% positive)
HappyFox
9.2
MindTouch
7.9
Freshdesk
8.7
Kayako
7.2

Features

Knowledge Share
Knowledge Base
HappyFox
8.6
MindTouch
9.2
Freshdesk
8.8
Kayako
8.7
Searchable Articles
HappyFox
8.9
MindTouch
8.2
Freshdesk
8.6
Kayako
9.1
Community Forums
HappyFox
Not enough data available
MindTouch
Not enough data available
Freshdesk
8.5
Kayako
8.5
Interactive FAQs & Forums
HappyFox
Not enough data available
MindTouch
Not enough data available
Freshdesk
8.5
Kayako
8.8
Interaction
Web Portals
HappyFox
7.7
MindTouch
8.8
Freshdesk
7.2
Kayako
8.9
Forum to Reponse
HappyFox
8.2
MindTouch
Not enough data available
Freshdesk
8.5
Kayako
8.3
Tickets and Tagging
HappyFox
9.4
MindTouch
8.0
Freshdesk
8.8
Kayako
9.1
Live Chat
HappyFox
8.1
MindTouch
8.1
Freshdesk
8.8
Kayako
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
18.4%
52.5%
53.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.4%
59.2%
36.6%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.2%
22.4%
10.9%
10.4%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Freshdesk
Small-Business
52.5%
Mid-Market
36.6%
Enterprise
10.9%
Kayako
Small-Business
53.8%
Mid-Market
35.7%
Enterprise
10.4%

Reviewers' Industry

 
Information Technology and Services
14.6%
Computer Software
36.4%
Information Technology and Services
20.4%
Information Technology and Services
24.7%
 
Computer Software
12.0%
Information Technology and Services
16.7%
Computer Software
14.0%
Computer Software
17.5%
 
Higher Education
6.3%
Financial Services
7.6%
Internet
5.8%
Telecommunications
6.7%
 
Real Estate
3.8%
Telecommunications
6.1%
Education Management
3.7%
Internet
5.4%
 
Education Management
3.8%
Internet
4.5%
E-Learning
3.4%
Marketing and Advertising
3.6%
 
Other
59.5%
Other
28.8%
Other
52.8%
Other
42.2%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.8%
Kayako
Information Technology and Services
24.7%
Computer Software
17.5%
Telecommunications
6.7%
Internet
5.4%
Marketing and Advertising
3.6%
Other
42.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Kayako
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 No videos providedNo videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

HappyFox
No videos provided
MindTouch
No videos provided
Freshdesk
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Ask HappyFox a QuestionContact HappyFoxAsk MindTouch a QuestionContact MindTouchAsk Freshdesk a QuestionContact FreshdeskAsk Kayako a QuestionContact Kayako
 
HappyFox
HappyFox
Optimized for quick response
MindTouch
MindTouch
Optimized for quick response
Freshdesk
Freshdesk
Kayako
Kayako
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