Compare HappyFox vs Magentrix Customer Community

See this
comparison of HappyFox vs. Magentrix Customer Community
based on data from user reviews. HappyFox rates 4.6/5 stars with 111 reviews. Magentrix Customer Community rates 4.8/5 stars with 6 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Mighty
$29
per staff / month
Customer Portals - Elite Edition
Starting at US$1499
Org
 
Fantastic
$49
per staff / month
 
Enterprise
$69
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Magentrix Customer Community
Customer Portals - Elite Edition
Starting at US$1499Org
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
9.2
Ease of Use
Ease of Use
9.3
9.2
Ease of Setup
Ease of Setup
8.9
9.2
Ease of Admin
Ease of Admin
9.1
9.4
Quality of Support
Quality of Support
9.2
9.2
Ease of Doing Business With
Ease of Doing Business With
9.3
9.7
Product Direction (% positive)
Product Direction (% positive)
9.2
10.0
Meets Requirements
HappyFox
8.9
Magentrix Customer Community
9.2
Ease of Use
HappyFox
9.3
Magentrix Customer Community
9.2
Ease of Setup
HappyFox
8.9
Magentrix Customer Community
9.2
Ease of Admin
HappyFox
9.1
Magentrix Customer Community
9.4
Quality of Support
HappyFox
9.2
Magentrix Customer Community
9.2
Ease of Doing Business With
HappyFox
9.3
Magentrix Customer Community
9.7
Product Direction (% positive)
HappyFox
9.2
Magentrix Customer Community
10.0

Features

Knowledge Share
Knowledge Base
HappyFox
8.5
Magentrix Customer Community
Not enough data available
Searchable Articles
HappyFox
8.8
Magentrix Customer Community
Not enough data available
Community Forums
HappyFox
Not enough data available
Magentrix Customer Community
Not enough data available
Interactive FAQs & Forums
HappyFox
Not enough data available
Magentrix Customer Community
Not enough data available
Interaction
Web Portals
HappyFox
7.4
Magentrix Customer Community
Not enough data available
Forum to Reponse
HappyFox
8.1
Magentrix Customer Community
Not enough data available
Tickets and Tagging
HappyFox
9.3
Magentrix Customer Community
Not enough data available
Live Chat
HappyFox
8.1
Magentrix Customer Community
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.0%
33.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.0%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.0%
16.7%
HappyFox
Small-Business
46.0%
Mid-Market
39.0%
Enterprise
15.0%
Magentrix Customer Community
Small-Business
33.3%
Mid-Market
50.0%
Enterprise
16.7%

Reviewers' Industry

 
Information Technology and Services
14.7%
Computer Software
33.3%
 
Computer Software
11.0%
Telecommunications
16.7%
 
Higher Education
5.5%
Outsourcing/Offshoring
16.7%
 
Real Estate
3.7%
Non-Profit Organization Management
16.7%
 
Internet
3.7%
Hospital & Health Care
16.7%
 
Other
61.5%
Other
0.0%
HappyFox
Information Technology and Services
14.7%
Computer Software
11.0%
Higher Education
5.5%
Real Estate
3.7%
Internet
3.7%
Other
61.5%
Magentrix Customer Community
Computer Software
33.3%
Telecommunications
16.7%
Outsourcing/Offshoring
16.7%
Non-Profit Organization Management
16.7%
Hospital & Health Care
16.7%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Mohammad N.
Executive Sponsor in Telecommunications

Love the continuous improvements in the solution and the creativity around staying ahead of the competition. Most importantly, I like that the solution is super reliable and always does what you need it to do.

Most Helpful Critical Review
Most Helpful Critical Review
User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

 
HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

Magentrix Customer Community
Most Helpful Favorable Review
Mohammad N.
Executive Sponsor in Telecommunications

Love the continuous improvements in the solution and the creativity around staying ahead of the competition. Most importantly, I like that the solution is super reliable and always does what you need it to do.

Screenshots

 
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