Compare HappyFox vs LiveChat

See this
comparison of HappyFox vs. LiveChat
based on data from user reviews. HappyFox rates 4.6/5 stars with 111 reviews. LiveChat rates 4.5/5 stars with 644 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Mighty
$29
per staff / month
Starter
$16
per seat / month
 
Fantastic
$49
per staff / month
Team
$33
per seat / month
 
Enterprise
$69
per staff / month
Business
$50
per seat / month
 
Enterprise Plus
$89
per staff / month
Enterprise
$149
per seat / month
 
Free Trial Unavailable
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
9.1
Ease of Use
Ease of Use
9.3
9.4
Ease of Setup
Ease of Setup
8.9
9.1
Ease of Admin
Ease of Admin
9.1
9.2
Quality of Support
Quality of Support
9.2
9.1
Ease of Doing Business With
Ease of Doing Business With
9.3
9.2
Product Direction (% positive)
Product Direction (% positive)
9.2
8.4
Meets Requirements
HappyFox
8.9
LiveChat
9.1
Ease of Use
HappyFox
9.3
LiveChat
9.4
Ease of Setup
HappyFox
8.9
LiveChat
9.1
Ease of Admin
HappyFox
9.1
LiveChat
9.2
Quality of Support
HappyFox
9.2
LiveChat
9.1
Ease of Doing Business With
HappyFox
9.3
LiveChat
9.2
Product Direction (% positive)
HappyFox
9.2
LiveChat
8.4

Features

Ticket and Case Management
Ticket creation user experience
HappyFox
9.2
LiveChat
9.2
Ticket response user experience
HappyFox
9.0
LiveChat
9.1
Workflow
HappyFox
8.7
LiveChat
9.0
Response Automation
HappyFox
8.9
LiveChat
9.2
SLA Management
HappyFox
8.6
LiveChat
8.7
Attachments/Screencasts
HappyFox
8.4
LiveChat
9.0
Ticket Collaboration
HappyFox
8.9
LiveChat
9.1
Communication
Pop-up Chat
HappyFox
8.7
LiveChat
9.2
Notifications
HappyFox
9.0
LiveChat
8.9
Targeted Emails
HappyFox
7.3
LiveChat
8.6
In-App Messaging
HappyFox
9.2
LiveChat
8.9
Internal Use
Customization
HappyFox
8.3
LiveChat
8.5
Conversation Archiving
HappyFox
7.6
LiveChat
8.8
Lead Development
HappyFox
8.3
LiveChat
8.6
Knowledge Base
HappyFox
8.0
LiveChat
8.7
Team Inbox
HappyFox
8.3
LiveChat
8.7
Customer Profiles
HappyFox
8.3
LiveChat
8.5
Communication Channels
Customer Portal
HappyFox
9.0
LiveChat
9.3
Email to Case
HappyFox
9.1
LiveChat
9.3
Chat/Live Support
HappyFox
8.8
LiveChat
9.4
Social Integration
HappyFox
8.4
LiveChat
8.8
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
LiveChat
8.8
Customer and Contacts Database
HappyFox
8.3
LiveChat
9.0
Products and Version Tracking
HappyFox
8.6
LiveChat
8.9
Call Scripting
HappyFox
Not enough data available
LiveChat
Not enough data available
Interactive Voice Response (IVR)
HappyFox
Not enough data available
LiveChat
Not enough data available
Self Service/Community
Forums
HappyFox
8.0
LiveChat
8.7
Knowledge Base
HappyFox
8.4
LiveChat
9.0
Ideas/Feedback
HappyFox
8.6
LiveChat
8.9
Q&A
HappyFox
8.7
LiveChat
8.9
Reporting & Analytics
Social Monitoring
HappyFox
Not enough data available
LiveChat
8.7
Reporting
HappyFox
8.3
LiveChat
9.2
Dashboards
HappyFox
8.6
LiveChat
9.2
Platform
Mobile User Support
HappyFox
7.3
LiveChat
9.2
ITIL Compliance
HappyFox
9.1
LiveChat
Not enough data available
Customization
HappyFox
8.3
LiveChat
8.5
User, Role, and Access Management
HappyFox
8.7
LiveChat
9.4
Internationalization
HappyFox
9.1
LiveChat
9.0
Performance & Reliability
HappyFox
9.2
LiveChat
9.3
Integration APIs
HappyFox
8.9
LiveChat
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.0%
46.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.0%
35.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.0%
18.7%
HappyFox
Small-Business
46.0%
Mid-Market
39.0%
Enterprise
15.0%
LiveChat
Small-Business
46.1%
Mid-Market
35.2%
Enterprise
18.7%

Reviewers' Industry

 
Information Technology and Services
14.7%
Computer Software
9.5%
 
Computer Software
11.0%
Information Technology and Services
8.1%
 
Higher Education
5.5%
Retail
5.6%
 
Real Estate
3.7%
Telecommunications
4.3%
 
Internet
3.7%
Internet
4.2%
 
Other
61.5%
Other
68.3%
HappyFox
Information Technology and Services
14.7%
Computer Software
11.0%
Higher Education
5.5%
Real Estate
3.7%
Internet
3.7%
Other
61.5%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.1%
Retail
5.6%
Telecommunications
4.3%
Internet
4.2%
Other
68.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

User in Information Technology and Services

It’s not a separate app you can download and remained logged into all day if you are responsible to be on chat that day.

 
HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
User in Information Technology and Services

It’s not a separate app you can download and remained logged into all day if you are responsible to be on chat that day.

Screenshots

 
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Videos

 No videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 14 days! No credit card required.

HappyFox
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 14 days! No credit card required.

Downloads

HappyFox
No downloads provided
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