Compare HappyFox vs Kayako
See this
comparison of HappyFox vs. Kayako
based on data from user reviews. HappyFox rates 4.6/5 stars with 112 reviews. Kayako rates 4.1/5 stars with 184 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Mighty
$29
per staff / month
Inbox
$15
/agent/month
 
Enterprise
$69
per staff / month
Growth
$30
/agent/month
 
Fantastic
$49
per staff / month
Scale
$60
/agent/month
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.1
Ease of Use
Ease of Use
9.3
8.4
Ease of Setup
Ease of Setup
8.9
8.0
Ease of Admin
Ease of Admin
9.1
8.1
Quality of Support
Quality of Support
9.2
8.2
Ease of Doing Business With
Ease of Doing Business With
9.3
8.4
Product Direction (% positive)
Product Direction (% positive)
9.2
7.2
Meets Requirements
HappyFox
8.9
Kayako
8.1
Ease of Use
HappyFox
9.3
Kayako
8.4
Ease of Setup
HappyFox
8.9
Kayako
8.0
Ease of Admin
HappyFox
9.1
Kayako
8.1
Quality of Support
HappyFox
9.2
Kayako
8.2
Ease of Doing Business With
HappyFox
9.3
Kayako
8.4
Product Direction (% positive)
HappyFox
9.2
Kayako
7.2

Features

Ticket and Case Management
Ticket creation user experience
HappyFox
9.2
Kayako
8.8
Ticket response user experience
HappyFox
9.1
Kayako
8.5
Workflow
HappyFox
8.8
Kayako
8.1
Response Automation
HappyFox
8.9
Kayako
8.4
SLA Management
HappyFox
8.6
Kayako
8.0
Attachments/Screencasts
HappyFox
8.4
Kayako
7.5
Ticket Collaboration
HappyFox
8.9
Kayako
8.5
Knowledge Share
Knowledge Base
HappyFox
8.6
Kayako
8.8
Searchable Articles
HappyFox
8.9
Kayako
9.1
Community Forums
HappyFox
Not enough data available
Kayako
8.6
Interactive FAQs & Forums
HappyFox
Not enough data available
Kayako
8.8
Communication
Pop-up Chat
HappyFox
8.8
Kayako
8.7
Notifications
HappyFox
9.1
Kayako
8.7
Targeted Emails
HappyFox
7.6
Kayako
8.3
In-App Messaging
HappyFox
9.3
Kayako
8.7
Interaction
Web Portals
HappyFox
7.7
Kayako
9.0
Forum to Reponse
HappyFox
8.2
Kayako
8.3
Tickets and Tagging
HappyFox
9.4
Kayako
9.2
Live Chat
HappyFox
8.1
Kayako
8.9
Internal Use
Customization
HappyFox
8.3
Kayako
7.9
Conversation Archiving
HappyFox
7.8
Kayako
8.8
Lead Development
HappyFox
8.5
Kayako
8.1
Knowledge Base
HappyFox
8.2
Kayako
8.5
Team Inbox
HappyFox
8.5
Kayako
8.6
Customer Profiles
HappyFox
8.5
Kayako
8.3
Communication Channels
Customer Portal
HappyFox
9.0
Kayako
8.4
Email to Case
HappyFox
9.2
Kayako
8.7
Chat/Live Support
HappyFox
8.9
Kayako
8.3
Social Integration
HappyFox
8.5
Kayako
7.2
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Kayako
7.0
Customer and Contacts Database
HappyFox
8.5
Kayako
7.6
Products and Version Tracking
HappyFox
8.6
Kayako
6.9
Call Scripting
HappyFox
Not enough data available
Kayako
6.7
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Kayako
6.7
Self Service/Community
Forums
HappyFox
8.1
Kayako
7.7
Knowledge Base
HappyFox
8.4
Kayako
8.0
Ideas/Feedback
HappyFox
8.7
Kayako
7.2
Q&A
HappyFox
8.7
Kayako
7.9
Reporting & Analytics
Social Monitoring
HappyFox
8.3
Kayako
7.0
Reporting
HappyFox
8.4
Kayako
7.3
Dashboards
HappyFox
8.6
Kayako
7.7
Platform
Mobile User Support
HappyFox
7.5
Kayako
7.7
ITIL Compliance
HappyFox
9.1
Kayako
7.8
Customization
HappyFox
8.3
Kayako
7.9
User, Role, and Access Management
HappyFox
8.7
Kayako
8.2
Internationalization
HappyFox
9.2
Kayako
8.0
Performance & Reliability
HappyFox
9.2
Kayako
8.6
Integration APIs
HappyFox
8.9
Kayako
8.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
54.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.4%
36.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.2%
9.4%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%
Kayako
Small-Business
54.4%
Mid-Market
36.1%
Enterprise
9.4%

Reviewers' Industry

 
Information Technology and Services
14.6%
Information Technology and Services
24.4%
 
Computer Software
12.0%
Computer Software
17.2%
 
Higher Education
6.3%
Telecommunications
6.8%
 
Real Estate
3.8%
Internet
5.4%
 
Education Management
3.8%
Marketing and Advertising
3.6%
 
Other
59.5%
Other
42.5%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%
Kayako
Information Technology and Services
24.4%
Computer Software
17.2%
Telecommunications
6.8%
Internet
5.4%
Marketing and Advertising
3.6%
Other
42.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Kayako
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

HappyFox
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Ask HappyFox a QuestionContact HappyFoxAsk Kayako a QuestionContact Kayako
Add Product
HappyFox
HappyFox
Optimized for quick response
Kayako
Kayako
Optimized for quick response