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Compare HappyFox, Jira Service Desk, and Zendesk Support

Pricing

 
Mighty
$29
per staff / month
FOR GROWING TEAMS
$20
/agent/month
Essential
$5
/month
 
Fantastic
$49
per staff / month
GET STARTED
$10
/month
Team
$19
/month
 
Enterprise
$69
per staff / month
Professional
$49
/month
 
Enterprise Plus
$89
per staff / month
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Jira Service Desk
FOR GROWING TEAMS
$20/agent/month
GET STARTED
$10/month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.5
8.7
Ease of Use
Ease of Use
9.3
7.8
8.6
Ease of Setup
Ease of Setup
8.9
7.3
8.2
Ease of Admin
Ease of Admin
9.1
7.4
8.3
Quality of Support
Quality of Support
9.2
8.0
8.3
Ease of Doing Business With
Ease of Doing Business With
9.3
8.2
8.4
Product Direction (% positive)
Product Direction (% positive)
9.2
7.9
7.6
Meets Requirements
HappyFox
8.9
Jira Service Desk
8.5
Zendesk Support
8.7
Ease of Use
HappyFox
9.3
Jira Service Desk
7.8
Zendesk Support
8.6
Ease of Setup
HappyFox
8.9
Jira Service Desk
7.3
Zendesk Support
8.2
Ease of Admin
HappyFox
9.1
Jira Service Desk
7.4
Zendesk Support
8.3
Quality of Support
HappyFox
9.2
Jira Service Desk
8.0
Zendesk Support
8.3
Ease of Doing Business With
HappyFox
9.3
Jira Service Desk
8.2
Zendesk Support
8.4
Product Direction (% positive)
HappyFox
9.2
Jira Service Desk
7.9
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
HappyFox
8.5
Jira Service Desk
8.1
Zendesk Support
8.6
Searchable Articles
HappyFox
8.8
Jira Service Desk
8.0
Zendesk Support
8.6
Community Forums
HappyFox
Not enough data available
Jira Service Desk
8.0
Zendesk Support
8.2
Interactive FAQs & Forums
HappyFox
Not enough data available
Jira Service Desk
7.8
Zendesk Support
8.2
Interaction
Web Portals
HappyFox
7.4
Jira Service Desk
8.1
Zendesk Support
8.6
Forum to Reponse
HappyFox
8.1
Jira Service Desk
8.1
Zendesk Support
8.5
Tickets and Tagging
HappyFox
9.3
Jira Service Desk
8.7
Zendesk Support
8.9
Live Chat
HappyFox
8.1
Jira Service Desk
7.5
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.9%
16.1%
38.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.8%
40.3%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.3%
43.6%
16.7%
HappyFox
Small-Business
45.9%
Mid-Market
38.8%
Enterprise
15.3%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.3%
Enterprise
43.6%
Zendesk Support
Small-Business
38.4%
Mid-Market
44.9%
Enterprise
16.7%

Reviewers' Industry

 
Information Technology and Services
14.0%
Information Technology and Services
28.5%
Computer Software
17.8%
 
Computer Software
12.1%
Computer Software
15.1%
Information Technology and Services
15.2%
 
Higher Education
6.4%
Internet
6.1%
Internet
10.0%
 
Real Estate
3.8%
Telecommunications
4.3%
Marketing and Advertising
4.8%
 
Education Management
3.8%
Financial Services
4.3%
Retail
3.4%
 
Other
59.9%
Other
41.7%
Other
48.8%
HappyFox
Information Technology and Services
14.0%
Computer Software
12.1%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.9%
Jira Service Desk
Information Technology and Services
28.5%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Angelisa P.
User

The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Angelisa P.
User

The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

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