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Compare HappyFox, Jira Service Desk, and ServiceNow

Pricing

 
Mighty
$29
per staff / month
GET STARTED
$10
/month
 
Fantastic
$49
per staff / month
FOR GROWING TEAMS
$20
/agent/month
 
Enterprise
$69
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.5
8.4
Ease of Use
Ease of Use
9.3
7.8
7.4
Ease of Setup
Ease of Setup
8.9
7.3
7.2
Ease of Admin
Ease of Admin
9.1
7.4
7.8
Quality of Support
Quality of Support
9.2
8.0
7.9
Ease of Doing Business With
Ease of Doing Business With
9.3
8.2
8.1
Product Direction (% positive)
Product Direction (% positive)
9.2
7.8
7.8
Meets Requirements
HappyFox
8.9
Jira Service Desk
8.5
ServiceNow
8.4
Ease of Use
HappyFox
9.3
Jira Service Desk
7.8
ServiceNow
7.4
Ease of Setup
HappyFox
8.9
Jira Service Desk
7.3
ServiceNow
7.2
Ease of Admin
HappyFox
9.1
Jira Service Desk
7.4
ServiceNow
7.8
Quality of Support
HappyFox
9.2
Jira Service Desk
8.0
ServiceNow
7.9
Ease of Doing Business With
HappyFox
9.3
Jira Service Desk
8.2
ServiceNow
8.1
Product Direction (% positive)
HappyFox
9.2
Jira Service Desk
7.8
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.9%
16.1%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.8%
40.4%
17.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.3%
43.5%
78.8%
HappyFox
Small-Business
45.9%
Mid-Market
38.8%
Enterprise
15.3%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.4%
Enterprise
43.5%
ServiceNow
Small-Business
3.9%
Mid-Market
17.3%
Enterprise
78.8%

Reviewers' Industry

 
Information Technology and Services
14.0%
Information Technology and Services
28.4%
Information Technology and Services
27.6%
 
Computer Software
12.1%
Computer Software
15.1%
Hospital & Health Care
7.5%
 
Higher Education
6.4%
Internet
6.1%
Higher Education
7.5%
 
Real Estate
3.8%
Telecommunications
4.3%
Computer Software
6.7%
 
Education Management
3.8%
Financial Services
4.3%
Financial Services
6.1%
 
Other
59.9%
Other
41.8%
Other
44.5%
HappyFox
Information Technology and Services
14.0%
Computer Software
12.1%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.9%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.8%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.7%
Financial Services
6.1%
Other
44.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

G2 User

Non-Service Desk Users lack access as mentioned above. Configuration really requires the Automation for Jira plugin to create adequate rules. Workflow designer and general administration is good for customization but has an inconsistent UI and is...

Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

 
HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User

Non-Service Desk Users lack access as mentioned above. Configuration really requires the Automation for Jira plugin to create adequate rules. Workflow designer and general administration is good for customization but has an inconsistent UI and is...

ServiceNow
Most Helpful Favorable Review
Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

Screenshots

 
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