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Compare HappyFox, Jira Service Desk, and Micro Focus Service Management Automation (SMAX)

Pricing

 
Mighty
$29
per staff / month
GET STARTED
$10
/month
 
Fantastic
$49
per staff / month
FOR GROWING TEAMS
$20
/agent/month
 
Enterprise
$69
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Micro Focus Service Management Automation (SMAX)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.5
8.2
Ease of Use
Ease of Use
9.3
7.8
7.4
Ease of Setup
Ease of Setup
8.9
7.3
7.1
Ease of Admin
Ease of Admin
9.1
7.4
7.5
Quality of Support
Quality of Support
9.2
8.0
7.6
Ease of Doing Business With
Ease of Doing Business With
9.3
8.2
8.1
Product Direction (% positive)
Product Direction (% positive)
9.2
7.8
6.8
Meets Requirements
HappyFox
8.9
Jira Service Desk
8.5
Micro Focus Service Management Automation (SMAX)
8.2
Ease of Use
HappyFox
9.3
Jira Service Desk
7.8
Micro Focus Service Management Automation (SMAX)
7.4
Ease of Setup
HappyFox
8.9
Jira Service Desk
7.3
Micro Focus Service Management Automation (SMAX)
7.1
Ease of Admin
HappyFox
9.1
Jira Service Desk
7.4
Micro Focus Service Management Automation (SMAX)
7.5
Quality of Support
HappyFox
9.2
Jira Service Desk
8.0
Micro Focus Service Management Automation (SMAX)
7.6
Ease of Doing Business With
HappyFox
9.3
Jira Service Desk
8.2
Micro Focus Service Management Automation (SMAX)
8.1
Product Direction (% positive)
HappyFox
9.2
Jira Service Desk
7.8
Micro Focus Service Management Automation (SMAX)
6.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.9%
16.1%
9.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.8%
40.4%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.3%
43.5%
69.2%
HappyFox
Small-Business
45.9%
Mid-Market
38.8%
Enterprise
15.3%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.4%
Enterprise
43.5%
Micro Focus Service Management Automation (SMAX)
Small-Business
9.6%
Mid-Market
21.2%
Enterprise
69.2%

Reviewers' Industry

 
Information Technology and Services
14.0%
Information Technology and Services
28.4%
Information Technology and Services
25.4%
 
Computer Software
12.1%
Computer Software
15.1%
Hospital & Health Care
10.2%
 
Higher Education
6.4%
Internet
6.1%
Insurance
8.5%
 
Real Estate
3.8%
Telecommunications
4.3%
Airlines/Aviation
8.5%
 
Education Management
3.8%
Financial Services
4.3%
Utilities
3.4%
 
Other
59.9%
Other
41.8%
Other
44.1%
HappyFox
Information Technology and Services
14.0%
Computer Software
12.1%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.9%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.8%
Micro Focus Service Management Automation (SMAX)
Information Technology and Services
25.4%
Hospital & Health Care
10.2%
Insurance
8.5%
Airlines/Aviation
8.5%
Utilities
3.4%
Other
44.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

G2 User

Non-Service Desk Users lack access as mentioned above. Configuration really requires the Automation for Jira plugin to create adequate rules. Workflow designer and general administration is good for customization but has an inconsistent UI and is...

Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

 
HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User

Non-Service Desk Users lack access as mentioned above. Configuration really requires the Automation for Jira plugin to create adequate rules. Workflow designer and general administration is good for customization but has an inconsistent UI and is...

Micro Focus Service Management Automation (SMAX)
Most Helpful Favorable Review
Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

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Micro Focus Service Management Automation (SMAX)
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