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Compare HappyFox, Jira Service Desk, and BMC Remedy

Pricing

 
Mighty
$29
per staff / month
GET STARTED
$10
/month
 
Fantastic
$49
per staff / month
FOR GROWING TEAMS
$20
/agent/month
 
Enterprise
$69
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
BMC Remedy
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.5
8.0
Ease of Use
Ease of Use
9.3
7.8
7.1
Ease of Setup
Ease of Setup
8.9
7.3
6.9
Ease of Admin
Ease of Admin
9.1
7.4
7.2
Quality of Support
Quality of Support
9.2
8.0
7.4
Ease of Doing Business With
Ease of Doing Business With
9.3
8.2
7.9
Product Direction (% positive)
Product Direction (% positive)
9.3
7.8
5.9
Meets Requirements
HappyFox
8.9
Jira Service Desk
8.5
BMC Remedy
8.0
Ease of Use
HappyFox
9.3
Jira Service Desk
7.8
BMC Remedy
7.1
Ease of Setup
HappyFox
8.9
Jira Service Desk
7.3
BMC Remedy
6.9
Ease of Admin
HappyFox
9.1
Jira Service Desk
7.4
BMC Remedy
7.2
Quality of Support
HappyFox
9.2
Jira Service Desk
8.0
BMC Remedy
7.4
Ease of Doing Business With
HappyFox
9.3
Jira Service Desk
8.2
BMC Remedy
7.9
Product Direction (% positive)
HappyFox
9.3
Jira Service Desk
7.8
BMC Remedy
5.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
16.2%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
40.4%
21.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
43.4%
74.2%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.4%
Enterprise
43.4%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.7%
Enterprise
74.2%

Reviewers' Industry

 
Information Technology and Services
14.1%
Information Technology and Services
28.4%
Information Technology and Services
32.4%
 
Computer Software
12.2%
Computer Software
15.2%
Telecommunications
9.0%
 
Higher Education
6.4%
Internet
6.1%
Hospital & Health Care
6.1%
 
Real Estate
3.8%
Telecommunications
4.4%
Higher Education
4.3%
 
Education Management
3.8%
Financial Services
4.4%
Computer Software
4.3%
 
Other
59.6%
Other
41.6%
Other
43.9%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.2%
Internet
6.1%
Telecommunications
4.4%
Financial Services
4.4%
Other
41.6%
BMC Remedy
Information Technology and Services
32.4%
Telecommunications
9.0%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Anushree P.
User in Biotechnology

there is nothing to dislike about service desk

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Anushree P.
User in Biotechnology

there is nothing to dislike about service desk

BMC Remedy
Most Helpful Favorable Review
Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Screenshots

 
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