Compare HappyFox, Issuetrak, TeamSupport, and Zendesk Support

Pricing

 
Mighty
$29
per staff / month
Productivity
$19 (cloud)
mo/user/annual contract
Support Desk
$50
/ agent / month billed annually
Essential
$5
/month
 
Fantastic
$49
per staff / month
Support Essentials
$49 (Cloud)
mo/agent/annual contract
Enterprise
$65
/ agent / month billed annually
Team
$19
/month
 
Enterprise
$69
per staff / month
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
Private Cloud
Custom
Contact Us for Pricing
Professional
$49
/month
 
Enterprise Plus
$89
per staff / month
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.0
8.6
8.7
Ease of Use
Ease of Use
9.3
8.2
8.7
8.6
Ease of Setup
Ease of Setup
8.9
8.0
8.3
8.2
Ease of Admin
Ease of Admin
9.1
8.3
8.7
8.3
Quality of Support
Quality of Support
9.2
9.0
8.8
8.3
Ease of Doing Business With
Ease of Doing Business With
9.3
9.3
9.2
8.4
Product Direction (% positive)
Product Direction (% positive)
9.2
7.8
9.0
7.6
Meets Requirements
HappyFox
8.9
Issuetrak
8.0
TeamSupport
8.6
Zendesk Support
8.7
Ease of Use
HappyFox
9.3
Issuetrak
8.2
TeamSupport
8.7
Zendesk Support
8.6
Ease of Setup
HappyFox
8.9
Issuetrak
8.0
TeamSupport
8.3
Zendesk Support
8.2
Ease of Admin
HappyFox
9.1
Issuetrak
8.3
TeamSupport
8.7
Zendesk Support
8.3
Quality of Support
HappyFox
9.2
Issuetrak
9.0
TeamSupport
8.8
Zendesk Support
8.3
Ease of Doing Business With
HappyFox
9.3
Issuetrak
9.3
TeamSupport
9.2
Zendesk Support
8.4
Product Direction (% positive)
HappyFox
9.2
Issuetrak
7.8
TeamSupport
9.0
Zendesk Support
7.6

Features

Ticket and Case Management
Ticket creation user experience
HappyFox
9.2
Issuetrak
8.4
TeamSupport
8.9
Zendesk Support
8.9
Ticket response user experience
HappyFox
9.1
Issuetrak
8.1
TeamSupport
8.8
Zendesk Support
8.7
Workflow
HappyFox
8.8
Issuetrak
7.9
TeamSupport
8.4
Zendesk Support
8.5
Response Automation
HappyFox
8.9
Issuetrak
8.2
TeamSupport
8.5
Zendesk Support
8.4
SLA Management
HappyFox
8.6
Issuetrak
7.4
TeamSupport
8.4
Zendesk Support
8.1
Attachments/Screencasts
HappyFox
8.4
Issuetrak
8.1
TeamSupport
8.6
Zendesk Support
8.4
Ticket Collaboration
HappyFox
8.9
Issuetrak
8.1
TeamSupport
8.8
Zendesk Support
8.6
Knowledge Share
Knowledge Base
HappyFox
8.6
Issuetrak
Not enough data available
TeamSupport
8.3
Zendesk Support
8.6
Searchable Articles
HappyFox
8.9
Issuetrak
Not enough data available
TeamSupport
8.3
Zendesk Support
8.6
Community Forums
HappyFox
Not enough data available
Issuetrak
Not enough data available
TeamSupport
8.0
Zendesk Support
8.3
Interactive FAQs & Forums
HappyFox
Not enough data available
Issuetrak
Not enough data available
TeamSupport
8.3
Zendesk Support
8.3
Interaction
Web Portals
HappyFox
7.7
Issuetrak
Not enough data available
TeamSupport
8.7
Zendesk Support
8.6
Forum to Reponse
HappyFox
8.2
Issuetrak
Not enough data available
TeamSupport
8.4
Zendesk Support
8.5
Tickets and Tagging
HappyFox
9.4
Issuetrak
Not enough data available
TeamSupport
8.9
Zendesk Support
8.9
Live Chat
HappyFox
8.1
Issuetrak
Not enough data available
TeamSupport
8.3
Zendesk Support
8.6
Communication Channels
Customer Portal
HappyFox
9.0
Issuetrak
8.2
TeamSupport
8.4
Zendesk Support
8.5
Email to Case
HappyFox
9.2
Issuetrak
8.4
TeamSupport
8.9
Zendesk Support
8.8
Chat/Live Support
HappyFox
8.9
Issuetrak
7.3
TeamSupport
8.3
Zendesk Support
8.4
Social Integration
HappyFox
8.5
Issuetrak
Not enough data available
TeamSupport
8.4
Zendesk Support
8.2
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Issuetrak
Not enough data available
TeamSupport
8.2
Zendesk Support
8.1
Customer and Contacts Database
HappyFox
8.5
Issuetrak
7.8
TeamSupport
8.6
Zendesk Support
8.2
Products and Version Tracking
HappyFox
8.6
Issuetrak
7.9
TeamSupport
8.6
Zendesk Support
8.2
Call Scripting
HappyFox
Not enough data available
Issuetrak
Not enough data available
TeamSupport
Not enough data available
Zendesk Support
8.0
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Issuetrak
Not enough data available
TeamSupport
Not enough data available
Zendesk Support
7.9
Self Service/Community
Forums
HappyFox
8.1
Issuetrak
8.3
TeamSupport
8.2
Zendesk Support
8.1
Knowledge Base
HappyFox
8.4
Issuetrak
7.5
TeamSupport
8.4
Zendesk Support
8.4
Ideas/Feedback
HappyFox
8.7
Issuetrak
7.8
TeamSupport
8.4
Zendesk Support
8.1
Q&A
HappyFox
8.7
Issuetrak
7.6
TeamSupport
8.4
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
HappyFox
8.3
Issuetrak
Not enough data available
TeamSupport
Not enough data available
Zendesk Support
8.0
Reporting
HappyFox
8.4
Issuetrak
6.8
TeamSupport
8.3
Zendesk Support
8.0
Dashboards
HappyFox
8.6
Issuetrak
7.9
TeamSupport
8.6
Zendesk Support
8.2
Platform
Mobile User Support
HappyFox
7.5
Issuetrak
5.7
TeamSupport
7.4
Zendesk Support
8.1
ITIL Compliance
HappyFox
9.1
Issuetrak
6.9
TeamSupport
Not enough data available
Zendesk Support
8.2
Customization
HappyFox
8.3
Issuetrak
7.7
TeamSupport
8.4
Zendesk Support
8.0
User, Role, and Access Management
HappyFox
8.7
Issuetrak
8.3
TeamSupport
8.7
Zendesk Support
8.3
Internationalization
HappyFox
9.2
Issuetrak
Not enough data available
TeamSupport
7.9
Zendesk Support
8.2
Performance & Reliability
HappyFox
9.2
Issuetrak
9.2
TeamSupport
8.7
Zendesk Support
8.5
Integration APIs
HappyFox
8.9
Issuetrak
6.7
TeamSupport
8.5
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
25.5%
40.6%
38.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.4%
40.0%
46.9%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.2%
34.5%
12.4%
16.8%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
TeamSupport
Small-Business
40.6%
Mid-Market
46.9%
Enterprise
12.4%
Zendesk Support
Small-Business
38.2%
Mid-Market
45.0%
Enterprise
16.8%

Reviewers' Industry

 
Information Technology and Services
14.6%
Information Technology and Services
15.4%
Computer Software
26.7%
Computer Software
17.5%
 
Computer Software
12.0%
Telecommunications
9.2%
Information Technology and Services
21.2%
Information Technology and Services
15.2%
 
Higher Education
6.3%
Hospital & Health Care
9.2%
Internet
5.4%
Internet
9.9%
 
Real Estate
3.8%
Financial Services
6.2%
Financial Services
4.2%
Marketing and Advertising
4.7%
 
Education Management
3.8%
Education Management
6.2%
Hospitality
3.7%
Retail
3.5%
 
Other
59.5%
Other
53.8%
Other
38.7%
Other
49.2%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.2%
Internet
5.4%
Financial Services
4.2%
Hospitality
3.7%
Other
38.7%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

G2 User in Financial Services

Need additional screen features such as the ability to have checkboxes, allow questions to be on left and right from a design viewpoint, and, provide more options for sorting in My Requests and more download capability throughout the application.

G2 User in Hospital & Health Care

some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Issuetrak
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
G2 User in Financial Services

Need additional screen features such as the ability to have checkboxes, allow questions to be on left and right from a design viewpoint, and, provide more options for sorting in My Requests and more download capability throughout the application.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospital & Health Care

some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
HappyFox
No videos provided
Issuetrak
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
HappyFox
No downloads provided
Issuetrak
No downloads provided
Zendesk Support
No downloads provided
Ask HappyFox a QuestionContact HappyFoxAsk Issuetrak a QuestionContact IssuetrakRequest More InformationRequest More Information
 
HappyFox
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Optimized for quick response
Issuetrak
Issuetrak
Optimized for quick response
TeamSupport
TeamSupport
Zendesk Support
Zendesk Support