Compare HappyFox, Issuetrak, TeamSupport, and Help Scout

Pricing

 
Mighty
$29
per staff / month
Productivity
$19 (cloud)
mo/user/annual contract
Support Desk
$50
/ agent / month billed annually
Plus
$27
user/month
 
Fantastic
$49
per staff / month
Support Essentials
$49 (Cloud)
mo/agent/annual contract
Enterprise
$65
/ agent / month billed annually
Basic
$8
user/month
 
Enterprise
$69
per staff / month
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
Private Cloud
Custom
Contact Us for Pricing
Standard
$15
user/month
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial Unavailable
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Help Scout
Plus
$27user/month
Basic
$8user/month
Standard
$15user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.0
8.6
8.5
Ease of Use
Ease of Use
9.3
8.2
8.6
9.2
Ease of Setup
Ease of Setup
8.9
8.0
8.3
8.8
Ease of Admin
Ease of Admin
9.1
8.3
8.7
8.8
Quality of Support
Quality of Support
9.2
9.0
8.8
8.8
Ease of Doing Business With
Ease of Doing Business With
9.3
9.3
9.2
8.9
Product Direction (% positive)
Product Direction (% positive)
9.2
7.8
9.0
7.8
Meets Requirements
HappyFox
8.9
Issuetrak
8.0
TeamSupport
8.6
Help Scout
8.5
Ease of Use
HappyFox
9.3
Issuetrak
8.2
TeamSupport
8.6
Help Scout
9.2
Ease of Setup
HappyFox
8.9
Issuetrak
8.0
TeamSupport
8.3
Help Scout
8.8
Ease of Admin
HappyFox
9.1
Issuetrak
8.3
TeamSupport
8.7
Help Scout
8.8
Quality of Support
HappyFox
9.2
Issuetrak
9.0
TeamSupport
8.8
Help Scout
8.8
Ease of Doing Business With
HappyFox
9.3
Issuetrak
9.3
TeamSupport
9.2
Help Scout
8.9
Product Direction (% positive)
HappyFox
9.2
Issuetrak
7.8
TeamSupport
9.0
Help Scout
7.8

Features

Ticket and Case Management
Ticket creation user experience
HappyFox
9.2
Issuetrak
8.4
TeamSupport
8.9
Help Scout
9.1
Ticket response user experience
HappyFox
9.1
Issuetrak
8.1
TeamSupport
8.8
Help Scout
9.3
Workflow
HappyFox
8.8
Issuetrak
7.9
TeamSupport
8.4
Help Scout
8.3
Response Automation
HappyFox
8.9
Issuetrak
8.2
TeamSupport
8.5
Help Scout
8.4
SLA Management
HappyFox
8.6
Issuetrak
7.4
TeamSupport
8.4
Help Scout
Not enough data available
Attachments/Screencasts
HappyFox
8.4
Issuetrak
8.1
TeamSupport
8.6
Help Scout
8.5
Ticket Collaboration
HappyFox
8.9
Issuetrak
8.1
TeamSupport
8.8
Help Scout
8.8
Knowledge Share
Knowledge Base
HappyFox
8.6
Issuetrak
Not enough data available
TeamSupport
8.3
Help Scout
8.7
Searchable Articles
HappyFox
8.9
Issuetrak
Not enough data available
TeamSupport
8.3
Help Scout
8.0
Community Forums
HappyFox
Not enough data available
Issuetrak
Not enough data available
TeamSupport
8.0
Help Scout
8.4
Interactive FAQs & Forums
HappyFox
Not enough data available
Issuetrak
Not enough data available
TeamSupport
8.3
Help Scout
8.1
Interaction
Web Portals
HappyFox
7.7
Issuetrak
Not enough data available
TeamSupport
8.7
Help Scout
8.8
Forum to Reponse
HappyFox
8.2
Issuetrak
Not enough data available
TeamSupport
8.4
Help Scout
8.2
Tickets and Tagging
HappyFox
9.4
Issuetrak
Not enough data available
TeamSupport
8.9
Help Scout
8.7
Live Chat
HappyFox
8.1
Issuetrak
Not enough data available
TeamSupport
8.4
Help Scout
6.7
Communication Channels
Customer Portal
HappyFox
9.0
Issuetrak
8.2
TeamSupport
8.4
Help Scout
9.0
Email to Case
HappyFox
9.2
Issuetrak
8.4
TeamSupport
8.9
Help Scout
9.3
Chat/Live Support
HappyFox
8.9
Issuetrak
7.3
TeamSupport
8.4
Help Scout
7.0
Social Integration
HappyFox
8.5
Issuetrak
Not enough data available
TeamSupport
8.4
Help Scout
8.1
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Issuetrak
Not enough data available
TeamSupport
8.2
Help Scout
Not enough data available
Customer and Contacts Database
HappyFox
8.5
Issuetrak
7.8
TeamSupport
8.6
Help Scout
7.7
Products and Version Tracking
HappyFox
8.6
Issuetrak
7.9
TeamSupport
8.6
Help Scout
Not enough data available
Call Scripting
HappyFox
Not enough data available
Issuetrak
Not enough data available
TeamSupport
Not enough data available
Help Scout
Not enough data available
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Issuetrak
Not enough data available
TeamSupport
Not enough data available
Help Scout
Not enough data available
Self Service/Community
Forums
HappyFox
8.1
Issuetrak
8.3
TeamSupport
8.2
Help Scout
Not enough data available
Knowledge Base
HappyFox
8.4
Issuetrak
7.5
TeamSupport
8.4
Help Scout
8.4
Ideas/Feedback
HappyFox
8.7
Issuetrak
7.8
TeamSupport
8.4
Help Scout
9.2
Q&A
HappyFox
8.7
Issuetrak
7.6
TeamSupport
8.4
Help Scout
9.7
Reporting & Analytics
Social Monitoring
HappyFox
8.3
Issuetrak
Not enough data available
TeamSupport
Not enough data available
Help Scout
Not enough data available
Reporting
HappyFox
8.4
Issuetrak
6.8
TeamSupport
8.3
Help Scout
8.1
Dashboards
HappyFox
8.6
Issuetrak
7.9
TeamSupport
8.6
Help Scout
8.3
Platform
Mobile User Support
HappyFox
7.5
Issuetrak
5.7
TeamSupport
7.4
Help Scout
Not enough data available
ITIL Compliance
HappyFox
9.1
Issuetrak
6.9
TeamSupport
Not enough data available
Help Scout
Not enough data available
Customization
HappyFox
8.3
Issuetrak
7.7
TeamSupport
8.4
Help Scout
7.6
User, Role, and Access Management
HappyFox
8.7
Issuetrak
8.3
TeamSupport
8.7
Help Scout
8.5
Internationalization
HappyFox
9.2
Issuetrak
Not enough data available
TeamSupport
7.8
Help Scout
8.2
Performance & Reliability
HappyFox
9.2
Issuetrak
9.2
TeamSupport
8.7
Help Scout
9.4
Integration APIs
HappyFox
8.9
Issuetrak
6.7
TeamSupport
8.5
Help Scout
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
25.5%
40.8%
54.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.4%
40.0%
46.7%
39.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.2%
34.5%
12.5%
6.1%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
TeamSupport
Small-Business
40.8%
Mid-Market
46.7%
Enterprise
12.5%
Help Scout
Small-Business
54.4%
Mid-Market
39.5%
Enterprise
6.1%

Reviewers' Industry

 
Information Technology and Services
14.6%
Information Technology and Services
15.4%
Computer Software
26.7%
Computer Software
22.5%
 
Computer Software
12.0%
Telecommunications
9.2%
Information Technology and Services
21.1%
Internet
17.1%
 
Higher Education
6.3%
Hospital & Health Care
9.2%
Internet
5.4%
Information Technology and Services
8.0%
 
Real Estate
3.8%
Financial Services
6.2%
Financial Services
4.2%
Marketing and Advertising
5.9%
 
Education Management
3.8%
Education Management
6.2%
Hospitality
3.7%
Real Estate
4.8%
 
Other
59.5%
Other
53.8%
Other
38.9%
Other
41.7%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.1%
Internet
5.4%
Financial Services
4.2%
Hospitality
3.7%
Other
38.9%
Help Scout
Computer Software
22.5%
Internet
17.1%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

G2 User in Financial Services

The functionality and how difficult it is to perform a basic task. Navigation isn't intuitive.

G2 User

Ironically, the simplicity of Help Scout is also the worst part. There are not many app integrations, and a lot of their functions are relatively new. They have a mobile app, but there is no chat support on the app.

 
HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Issuetrak
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Financial Services

The functionality and how difficult it is to perform a basic task. Navigation isn't intuitive.

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

Ironically, the simplicity of Help Scout is also the worst part. There are not many app integrations, and a lot of their functions are relatively new. They have a mobile app, but there is no chat support on the app.

Screenshots

 
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Videos

 No videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
HappyFox
No videos provided
Issuetrak
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Help Scout
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
HappyFox
No downloads provided
Issuetrak
No downloads provided
Help Scout
No downloads provided
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TeamSupport
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Help Scout
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