Compare HappyFox, Issuetrak, Help Scout, and Zendesk Support

Pricing

 
Mighty
$29
per staff / month
Productivity
$19 (cloud)
mo/user/annual contract
Plus
$27
user/month
Essential
$5
/month
 
Enterprise
$69
per staff / month
Support Essentials
$49 (Cloud)
mo/agent/annual contract
Basic
$8
user/month
Team
$19
/month
 
Fantastic
$49
per staff / month
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
Standard
$15
user/month
Professional
$49
/month
 
Enterprise Plus
$89
per staff / month
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
Help Scout
Plus
$27user/month
Basic
$8user/month
Standard
$15user/month
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.0
8.5
8.7
Ease of Use
Ease of Use
9.3
8.2
9.2
8.6
Ease of Setup
Ease of Setup
8.9
8.0
8.8
8.2
Ease of Admin
Ease of Admin
9.1
8.3
8.8
8.3
Quality of Support
Quality of Support
9.2
9.0
8.8
8.3
Ease of Doing Business With
Ease of Doing Business With
9.3
9.3
8.9
8.4
Product Direction (% positive)
Product Direction (% positive)
9.2
7.8
7.8
7.6
Meets Requirements
HappyFox
8.9
Issuetrak
8.0
Help Scout
8.5
Zendesk Support
8.7
Ease of Use
HappyFox
9.3
Issuetrak
8.2
Help Scout
9.2
Zendesk Support
8.6
Ease of Setup
HappyFox
8.9
Issuetrak
8.0
Help Scout
8.8
Zendesk Support
8.2
Ease of Admin
HappyFox
9.1
Issuetrak
8.3
Help Scout
8.8
Zendesk Support
8.3
Quality of Support
HappyFox
9.2
Issuetrak
9.0
Help Scout
8.8
Zendesk Support
8.3
Ease of Doing Business With
HappyFox
9.3
Issuetrak
9.3
Help Scout
8.9
Zendesk Support
8.4
Product Direction (% positive)
HappyFox
9.2
Issuetrak
7.8
Help Scout
7.8
Zendesk Support
7.6

Features

Ticket and Case Management
Ticket creation user experience
HappyFox
9.2
Issuetrak
8.4
Help Scout
9.1
Zendesk Support
8.9
Ticket response user experience
HappyFox
9.1
Issuetrak
8.1
Help Scout
9.3
Zendesk Support
8.7
Workflow
HappyFox
8.8
Issuetrak
7.9
Help Scout
8.3
Zendesk Support
8.5
Response Automation
HappyFox
8.9
Issuetrak
8.2
Help Scout
8.4
Zendesk Support
8.4
SLA Management
HappyFox
8.6
Issuetrak
7.4
Help Scout
Not enough data available
Zendesk Support
8.1
Attachments/Screencasts
HappyFox
8.4
Issuetrak
8.1
Help Scout
8.5
Zendesk Support
8.4
Ticket Collaboration
HappyFox
8.9
Issuetrak
8.1
Help Scout
8.8
Zendesk Support
8.6
Knowledge Share
Knowledge Base
HappyFox
8.6
Issuetrak
Not enough data available
Help Scout
8.7
Zendesk Support
8.6
Searchable Articles
HappyFox
8.9
Issuetrak
Not enough data available
Help Scout
8.0
Zendesk Support
8.6
Community Forums
HappyFox
Not enough data available
Issuetrak
Not enough data available
Help Scout
8.4
Zendesk Support
8.3
Interactive FAQs & Forums
HappyFox
Not enough data available
Issuetrak
Not enough data available
Help Scout
8.1
Zendesk Support
8.3
Interaction
Web Portals
HappyFox
7.7
Issuetrak
Not enough data available
Help Scout
8.8
Zendesk Support
8.6
Forum to Reponse
HappyFox
8.2
Issuetrak
Not enough data available
Help Scout
8.2
Zendesk Support
8.5
Tickets and Tagging
HappyFox
9.4
Issuetrak
Not enough data available
Help Scout
8.7
Zendesk Support
8.9
Live Chat
HappyFox
8.1
Issuetrak
Not enough data available
Help Scout
6.7
Zendesk Support
8.6
Communication Channels
Customer Portal
HappyFox
9.0
Issuetrak
8.2
Help Scout
9.0
Zendesk Support
8.5
Email to Case
HappyFox
9.2
Issuetrak
8.4
Help Scout
9.3
Zendesk Support
8.8
Chat/Live Support
HappyFox
8.9
Issuetrak
7.3
Help Scout
7.0
Zendesk Support
8.4
Social Integration
HappyFox
8.5
Issuetrak
Not enough data available
Help Scout
8.1
Zendesk Support
8.2
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Issuetrak
Not enough data available
Help Scout
Not enough data available
Zendesk Support
8.1
Customer and Contacts Database
HappyFox
8.5
Issuetrak
7.8
Help Scout
7.7
Zendesk Support
8.2
Products and Version Tracking
HappyFox
8.6
Issuetrak
7.9
Help Scout
Not enough data available
Zendesk Support
8.2
Call Scripting
HappyFox
Not enough data available
Issuetrak
Not enough data available
Help Scout
Not enough data available
Zendesk Support
8.0
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Issuetrak
Not enough data available
Help Scout
Not enough data available
Zendesk Support
7.9
Self Service/Community
Forums
HappyFox
8.1
Issuetrak
8.3
Help Scout
Not enough data available
Zendesk Support
8.1
Knowledge Base
HappyFox
8.4
Issuetrak
7.5
Help Scout
8.4
Zendesk Support
8.4
Ideas/Feedback
HappyFox
8.7
Issuetrak
7.8
Help Scout
9.2
Zendesk Support
8.1
Q&A
HappyFox
8.7
Issuetrak
7.6
Help Scout
9.7
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
HappyFox
8.3
Issuetrak
Not enough data available
Help Scout
Not enough data available
Zendesk Support
8.0
Reporting
HappyFox
8.4
Issuetrak
6.8
Help Scout
8.1
Zendesk Support
8.0
Dashboards
HappyFox
8.6
Issuetrak
7.9
Help Scout
8.3
Zendesk Support
8.2
Platform
Mobile User Support
HappyFox
7.5
Issuetrak
5.7
Help Scout
Not enough data available
Zendesk Support
8.1
ITIL Compliance
HappyFox
9.1
Issuetrak
6.9
Help Scout
Not enough data available
Zendesk Support
8.2
Customization
HappyFox
8.3
Issuetrak
7.7
Help Scout
7.6
Zendesk Support
8.0
User, Role, and Access Management
HappyFox
8.7
Issuetrak
8.3
Help Scout
8.5
Zendesk Support
8.3
Internationalization
HappyFox
9.2
Issuetrak
Not enough data available
Help Scout
8.2
Zendesk Support
8.2
Performance & Reliability
HappyFox
9.2
Issuetrak
9.2
Help Scout
9.4
Zendesk Support
8.5
Integration APIs
HappyFox
8.9
Issuetrak
6.7
Help Scout
8.4
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
25.5%
54.4%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.4%
40.0%
39.5%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.2%
34.5%
6.1%
16.8%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
Help Scout
Small-Business
54.4%
Mid-Market
39.5%
Enterprise
6.1%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.8%

Reviewers' Industry

 
Information Technology and Services
14.6%
Information Technology and Services
15.4%
Computer Software
22.5%
Computer Software
17.5%
 
Computer Software
12.0%
Telecommunications
9.2%
Internet
17.1%
Information Technology and Services
15.2%
 
Higher Education
6.3%
Hospital & Health Care
9.2%
Information Technology and Services
8.0%
Internet
9.9%
 
Real Estate
3.8%
Financial Services
6.2%
Marketing and Advertising
5.9%
Marketing and Advertising
4.7%
 
Education Management
3.8%
Education Management
6.2%
Real Estate
4.8%
Retail
3.5%
 
Other
59.5%
Other
53.8%
Other
41.7%
Other
49.2%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%
Help Scout
Computer Software
22.5%
Internet
17.1%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.7%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

G2 User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Issuetrak
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
G2 User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

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