Compare HappyFox, Issuetrak, Help Scout, and TeamSupport

Pricing

 
Mighty
$29
per staff / month
Productivity
$19 (cloud)
mo/user/annual contract
Plus
$27
user/month
Support Desk
$50
/ agent / month billed annually
 
Fantastic
$49
per staff / month
Support Essentials
$49 (Cloud)
mo/agent/annual contract
Basic
$8
user/month
Enterprise
$65
/ agent / month billed annually
 
Enterprise
$69
per staff / month
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
Standard
$15
user/month
Private Cloud
Custom
Contact Us for Pricing
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
Help Scout
Plus
$27user/month
Basic
$8user/month
Standard
$15user/month
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.0
8.5
8.6
Ease of Use
Ease of Use
9.3
8.2
9.2
8.7
Ease of Setup
Ease of Setup
8.9
8.0
8.8
8.3
Ease of Admin
Ease of Admin
9.1
8.3
8.8
8.7
Quality of Support
Quality of Support
9.2
9.0
8.8
8.8
Ease of Doing Business With
Ease of Doing Business With
9.3
9.3
8.9
9.2
Product Direction (% positive)
Product Direction (% positive)
9.2
7.8
7.8
9.0
Meets Requirements
HappyFox
8.9
Issuetrak
8.0
Help Scout
8.5
TeamSupport
8.6
Ease of Use
HappyFox
9.3
Issuetrak
8.2
Help Scout
9.2
TeamSupport
8.7
Ease of Setup
HappyFox
8.9
Issuetrak
8.0
Help Scout
8.8
TeamSupport
8.3
Ease of Admin
HappyFox
9.1
Issuetrak
8.3
Help Scout
8.8
TeamSupport
8.7
Quality of Support
HappyFox
9.2
Issuetrak
9.0
Help Scout
8.8
TeamSupport
8.8
Ease of Doing Business With
HappyFox
9.3
Issuetrak
9.3
Help Scout
8.9
TeamSupport
9.2
Product Direction (% positive)
HappyFox
9.2
Issuetrak
7.8
Help Scout
7.8
TeamSupport
9.0

Features

Ticket and Case Management
Ticket creation user experience
HappyFox
9.2
Issuetrak
8.4
Help Scout
9.1
TeamSupport
8.9
Ticket response user experience
HappyFox
9.1
Issuetrak
8.1
Help Scout
9.3
TeamSupport
8.8
Workflow
HappyFox
8.8
Issuetrak
7.9
Help Scout
8.3
TeamSupport
8.4
Response Automation
HappyFox
8.9
Issuetrak
8.2
Help Scout
8.4
TeamSupport
8.5
SLA Management
HappyFox
8.6
Issuetrak
7.4
Help Scout
Not enough data available
TeamSupport
8.4
Attachments/Screencasts
HappyFox
8.4
Issuetrak
8.1
Help Scout
8.5
TeamSupport
8.6
Ticket Collaboration
HappyFox
8.9
Issuetrak
8.1
Help Scout
8.8
TeamSupport
8.8
Knowledge Share
Knowledge Base
HappyFox
8.6
Issuetrak
Not enough data available
Help Scout
8.7
TeamSupport
8.3
Searchable Articles
HappyFox
8.9
Issuetrak
Not enough data available
Help Scout
8.0
TeamSupport
8.3
Community Forums
HappyFox
Not enough data available
Issuetrak
Not enough data available
Help Scout
8.4
TeamSupport
8.0
Interactive FAQs & Forums
HappyFox
Not enough data available
Issuetrak
Not enough data available
Help Scout
8.1
TeamSupport
8.3
Interaction
Web Portals
HappyFox
7.7
Issuetrak
Not enough data available
Help Scout
8.8
TeamSupport
8.7
Forum to Reponse
HappyFox
8.2
Issuetrak
Not enough data available
Help Scout
8.2
TeamSupport
8.4
Tickets and Tagging
HappyFox
9.4
Issuetrak
Not enough data available
Help Scout
8.7
TeamSupport
8.9
Live Chat
HappyFox
8.1
Issuetrak
Not enough data available
Help Scout
6.7
TeamSupport
8.3
Communication Channels
Customer Portal
HappyFox
9.0
Issuetrak
8.2
Help Scout
9.0
TeamSupport
8.4
Email to Case
HappyFox
9.2
Issuetrak
8.4
Help Scout
9.3
TeamSupport
8.9
Chat/Live Support
HappyFox
8.9
Issuetrak
7.3
Help Scout
7.0
TeamSupport
8.3
Social Integration
HappyFox
8.5
Issuetrak
Not enough data available
Help Scout
8.1
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Issuetrak
Not enough data available
Help Scout
Not enough data available
TeamSupport
8.2
Customer and Contacts Database
HappyFox
8.5
Issuetrak
7.8
Help Scout
7.7
TeamSupport
8.6
Products and Version Tracking
HappyFox
8.6
Issuetrak
7.9
Help Scout
Not enough data available
TeamSupport
8.6
Call Scripting
HappyFox
Not enough data available
Issuetrak
Not enough data available
Help Scout
Not enough data available
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Issuetrak
Not enough data available
Help Scout
Not enough data available
TeamSupport
Not enough data available
Self Service/Community
Forums
HappyFox
8.1
Issuetrak
8.3
Help Scout
Not enough data available
TeamSupport
8.2
Knowledge Base
HappyFox
8.4
Issuetrak
7.5
Help Scout
8.4
TeamSupport
8.4
Ideas/Feedback
HappyFox
8.7
Issuetrak
7.8
Help Scout
9.2
TeamSupport
8.4
Q&A
HappyFox
8.7
Issuetrak
7.6
Help Scout
9.7
TeamSupport
8.4
Reporting & Analytics
Social Monitoring
HappyFox
8.3
Issuetrak
Not enough data available
Help Scout
Not enough data available
TeamSupport
Not enough data available
Reporting
HappyFox
8.4
Issuetrak
6.8
Help Scout
8.1
TeamSupport
8.3
Dashboards
HappyFox
8.6
Issuetrak
7.9
Help Scout
8.3
TeamSupport
8.6
Platform
Mobile User Support
HappyFox
7.5
Issuetrak
5.7
Help Scout
Not enough data available
TeamSupport
7.4
ITIL Compliance
HappyFox
9.1
Issuetrak
6.9
Help Scout
Not enough data available
TeamSupport
Not enough data available
Customization
HappyFox
8.3
Issuetrak
7.7
Help Scout
7.6
TeamSupport
8.4
User, Role, and Access Management
HappyFox
8.7
Issuetrak
8.3
Help Scout
8.5
TeamSupport
8.7
Internationalization
HappyFox
9.2
Issuetrak
Not enough data available
Help Scout
8.2
TeamSupport
7.9
Performance & Reliability
HappyFox
9.2
Issuetrak
9.2
Help Scout
9.4
TeamSupport
8.7
Integration APIs
HappyFox
8.9
Issuetrak
6.7
Help Scout
8.4
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
25.5%
54.7%
40.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.4%
40.0%
39.2%
46.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.2%
34.5%
6.1%
12.4%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
Help Scout
Small-Business
54.7%
Mid-Market
39.2%
Enterprise
6.1%
TeamSupport
Small-Business
40.6%
Mid-Market
46.9%
Enterprise
12.4%

Reviewers' Industry

 
Information Technology and Services
14.6%
Information Technology and Services
15.4%
Computer Software
22.9%
Computer Software
26.7%
 
Computer Software
12.0%
Telecommunications
9.2%
Internet
17.0%
Information Technology and Services
21.2%
 
Higher Education
6.3%
Hospital & Health Care
9.2%
Information Technology and Services
8.0%
Internet
5.4%
 
Real Estate
3.8%
Financial Services
6.2%
Marketing and Advertising
5.9%
Financial Services
4.2%
 
Education Management
3.8%
Education Management
6.2%
Real Estate
4.8%
Hospitality
3.7%
 
Other
59.5%
Other
53.8%
Other
41.5%
Other
38.7%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%
Help Scout
Computer Software
22.9%
Internet
17.0%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.5%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.2%
Internet
5.4%
Financial Services
4.2%
Hospitality
3.7%
Other
38.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

G2 User in Financial Services

Need additional screen features such as the ability to have checkboxes, allow questions to be on left and right from a design viewpoint, and, provide more options for sorting in My Requests and more download capability throughout the application.

G2 User

Help scout does not have a modern design. Also, whenever reply to an email, Help scout will duplicate that email in my inbox, instead of joining the two email together.

G2 User in Hospital & Health Care

some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.

 
HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Issuetrak
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
G2 User in Financial Services

Need additional screen features such as the ability to have checkboxes, allow questions to be on left and right from a design viewpoint, and, provide more options for sorting in My Requests and more download capability throughout the application.

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

Help scout does not have a modern design. Also, whenever reply to an email, Help scout will duplicate that email in my inbox, instead of joining the two email together.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospital & Health Care

some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

HappyFox
No videos provided
Issuetrak
No videos provided
Help Scout
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

 No downloads providedNo downloads providedNo downloads provided
HappyFox
No downloads provided
Issuetrak
No downloads provided
Help Scout
No downloads provided
Ask HappyFox a QuestionContact HappyFoxAsk Issuetrak a QuestionContact IssuetrakAsk Help Scout a QuestionContact Help Scout
 
HappyFox
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Optimized for quick response
Issuetrak
Issuetrak
Optimized for quick response
Help Scout
Help Scout
TeamSupport
TeamSupport