Compare HappyFox, Issuetrak, Help Scout, and Freshdesk

Pricing

 
Mighty
$29
per staff / month
Productivity
$19 (cloud)
mo/user/annual contract
Plus
$27
user/month
Sprout
Free
for UNLIMITED agents
 
Fantastic
$49
per staff / month
Support Essentials
$49 (Cloud)
mo/agent/annual contract
Basic
$8
user/month
Blossom
$19
/ agent / month billed annually
 
Enterprise
$69
per staff / month
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
Standard
$15
user/month
Garden
$35
/ agent / month billed annually
 
Enterprise Plus
$89
per staff / month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
Help Scout
Plus
$27user/month
Basic
$8user/month
Standard
$15user/month
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.0
8.5
8.5
Ease of Use
Ease of Use
9.3
8.2
9.2
8.8
Ease of Setup
Ease of Setup
8.9
8.0
8.8
8.6
Ease of Admin
Ease of Admin
9.1
8.3
8.8
8.7
Quality of Support
Quality of Support
9.2
9.0
8.8
8.9
Ease of Doing Business With
Ease of Doing Business With
9.3
9.3
8.9
8.9
Product Direction (% positive)
Product Direction (% positive)
9.2
7.8
7.8
8.7
Meets Requirements
HappyFox
8.9
Issuetrak
8.0
Help Scout
8.5
Freshdesk
8.5
Ease of Use
HappyFox
9.3
Issuetrak
8.2
Help Scout
9.2
Freshdesk
8.8
Ease of Setup
HappyFox
8.9
Issuetrak
8.0
Help Scout
8.8
Freshdesk
8.6
Ease of Admin
HappyFox
9.1
Issuetrak
8.3
Help Scout
8.8
Freshdesk
8.7
Quality of Support
HappyFox
9.2
Issuetrak
9.0
Help Scout
8.8
Freshdesk
8.9
Ease of Doing Business With
HappyFox
9.3
Issuetrak
9.3
Help Scout
8.9
Freshdesk
8.9
Product Direction (% positive)
HappyFox
9.2
Issuetrak
7.8
Help Scout
7.8
Freshdesk
8.7

Features

Ticket and Case Management
Ticket creation user experience
HappyFox
9.2
Issuetrak
8.4
Help Scout
9.1
Freshdesk
8.9
Ticket response user experience
HappyFox
9.1
Issuetrak
8.1
Help Scout
9.3
Freshdesk
8.8
Workflow
HappyFox
8.8
Issuetrak
7.9
Help Scout
8.3
Freshdesk
8.4
Response Automation
HappyFox
8.9
Issuetrak
8.2
Help Scout
8.4
Freshdesk
8.5
SLA Management
HappyFox
8.6
Issuetrak
7.4
Help Scout
Not enough data available
Freshdesk
8.2
Attachments/Screencasts
HappyFox
8.4
Issuetrak
8.1
Help Scout
8.5
Freshdesk
8.4
Ticket Collaboration
HappyFox
8.9
Issuetrak
8.1
Help Scout
8.8
Freshdesk
8.6
Knowledge Share
Knowledge Base
HappyFox
8.6
Issuetrak
Not enough data available
Help Scout
8.7
Freshdesk
8.8
Searchable Articles
HappyFox
8.9
Issuetrak
Not enough data available
Help Scout
8.0
Freshdesk
8.6
Community Forums
HappyFox
Not enough data available
Issuetrak
Not enough data available
Help Scout
8.4
Freshdesk
8.5
Interactive FAQs & Forums
HappyFox
Not enough data available
Issuetrak
Not enough data available
Help Scout
8.1
Freshdesk
8.5
Interaction
Web Portals
HappyFox
7.7
Issuetrak
Not enough data available
Help Scout
8.8
Freshdesk
7.2
Forum to Reponse
HappyFox
8.2
Issuetrak
Not enough data available
Help Scout
8.2
Freshdesk
8.5
Tickets and Tagging
HappyFox
9.4
Issuetrak
Not enough data available
Help Scout
8.7
Freshdesk
8.8
Live Chat
HappyFox
8.1
Issuetrak
Not enough data available
Help Scout
6.7
Freshdesk
8.8
Communication Channels
Customer Portal
HappyFox
9.0
Issuetrak
8.2
Help Scout
9.0
Freshdesk
8.6
Email to Case
HappyFox
9.2
Issuetrak
8.4
Help Scout
9.3
Freshdesk
8.9
Chat/Live Support
HappyFox
8.9
Issuetrak
7.3
Help Scout
7.0
Freshdesk
8.5
Social Integration
HappyFox
8.5
Issuetrak
Not enough data available
Help Scout
8.1
Freshdesk
8.3
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Issuetrak
Not enough data available
Help Scout
Not enough data available
Freshdesk
8.3
Customer and Contacts Database
HappyFox
8.5
Issuetrak
7.8
Help Scout
7.7
Freshdesk
8.0
Products and Version Tracking
HappyFox
8.6
Issuetrak
7.9
Help Scout
Not enough data available
Freshdesk
8.3
Call Scripting
HappyFox
Not enough data available
Issuetrak
Not enough data available
Help Scout
Not enough data available
Freshdesk
8.2
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Issuetrak
Not enough data available
Help Scout
Not enough data available
Freshdesk
8.4
Self Service/Community
Forums
HappyFox
8.1
Issuetrak
8.3
Help Scout
Not enough data available
Freshdesk
8.3
Knowledge Base
HappyFox
8.4
Issuetrak
7.5
Help Scout
8.4
Freshdesk
8.5
Ideas/Feedback
HappyFox
8.7
Issuetrak
7.8
Help Scout
9.2
Freshdesk
8.4
Q&A
HappyFox
8.7
Issuetrak
7.6
Help Scout
9.7
Freshdesk
8.6
Reporting & Analytics
Social Monitoring
HappyFox
8.3
Issuetrak
Not enough data available
Help Scout
Not enough data available
Freshdesk
8.3
Reporting
HappyFox
8.4
Issuetrak
6.8
Help Scout
8.1
Freshdesk
7.9
Dashboards
HappyFox
8.6
Issuetrak
7.9
Help Scout
8.3
Freshdesk
8.2
Platform
Mobile User Support
HappyFox
7.5
Issuetrak
5.7
Help Scout
Not enough data available
Freshdesk
8.1
ITIL Compliance
HappyFox
9.1
Issuetrak
6.9
Help Scout
Not enough data available
Freshdesk
8.3
Customization
HappyFox
8.3
Issuetrak
7.7
Help Scout
7.6
Freshdesk
8.0
User, Role, and Access Management
HappyFox
8.7
Issuetrak
8.3
Help Scout
8.5
Freshdesk
8.5
Internationalization
HappyFox
9.2
Issuetrak
Not enough data available
Help Scout
8.2
Freshdesk
8.1
Performance & Reliability
HappyFox
9.2
Issuetrak
9.2
Help Scout
9.4
Freshdesk
8.8
Integration APIs
HappyFox
8.9
Issuetrak
6.7
Help Scout
8.4
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
25.5%
54.4%
52.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.4%
40.0%
39.5%
36.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.2%
34.5%
6.1%
10.9%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
Help Scout
Small-Business
54.4%
Mid-Market
39.5%
Enterprise
6.1%
Freshdesk
Small-Business
52.5%
Mid-Market
36.6%
Enterprise
10.9%

Reviewers' Industry

 
Information Technology and Services
14.6%
Information Technology and Services
15.4%
Computer Software
22.5%
Information Technology and Services
20.4%
 
Computer Software
12.0%
Telecommunications
9.2%
Internet
17.1%
Computer Software
13.9%
 
Higher Education
6.3%
Hospital & Health Care
9.2%
Information Technology and Services
8.0%
Internet
5.8%
 
Real Estate
3.8%
Financial Services
6.2%
Marketing and Advertising
5.9%
Education Management
3.7%
 
Education Management
3.8%
Education Management
6.2%
Real Estate
4.8%
E-Learning
3.4%
 
Other
59.5%
Other
53.8%
Other
41.7%
Other
52.8%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%
Help Scout
Computer Software
22.5%
Internet
17.1%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.7%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

G2 User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Issuetrak
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
G2 User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided
HappyFox
No videos provided
Issuetrak
No videos provided
Help Scout
No videos provided
Freshdesk

Downloads

 No downloads providedNo downloads providedNo downloads provided
HappyFox
No downloads provided
Issuetrak
No downloads provided
Help Scout
No downloads provided
Ask HappyFox a QuestionContact HappyFoxAsk Issuetrak a QuestionContact IssuetrakAsk Help Scout a QuestionContact Help ScoutAsk Freshdesk a QuestionContact Freshdesk
 
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Issuetrak
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Optimized for quick response
Help Scout
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Freshdesk
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