Compare HappyFox, Issuetrak, and Help Scout

Pricing

 
Mighty
$29
per staff / month
Productivity
$19 (cloud)
mo/user/annual contract
Basic
$8
user/month
 
Fantastic
$49
per staff / month
Support Essentials
$49 (Cloud)
mo/agent/annual contract
Standard
$15
user/month
 
Enterprise
$69
per staff / month
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
Plus
$27
user/month
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.0
8.5
Ease of Use
Ease of Use
9.3
8.2
9.2
Ease of Setup
Ease of Setup
8.9
8.0
8.8
Ease of Admin
Ease of Admin
9.1
8.3
8.8
Quality of Support
Quality of Support
9.2
9.0
8.8
Ease of Doing Business With
Ease of Doing Business With
9.3
9.3
8.9
Product Direction (% positive)
Product Direction (% positive)
9.2
7.8
7.8
Meets Requirements
HappyFox
8.9
Issuetrak
8.0
Help Scout
8.5
Ease of Use
HappyFox
9.3
Issuetrak
8.2
Help Scout
9.2
Ease of Setup
HappyFox
8.9
Issuetrak
8.0
Help Scout
8.8
Ease of Admin
HappyFox
9.1
Issuetrak
8.3
Help Scout
8.8
Quality of Support
HappyFox
9.2
Issuetrak
9.0
Help Scout
8.8
Ease of Doing Business With
HappyFox
9.3
Issuetrak
9.3
Help Scout
8.9
Product Direction (% positive)
HappyFox
9.2
Issuetrak
7.8
Help Scout
7.8

Features

Ticket and Case Management
Ticket creation user experience
HappyFox
9.2
Issuetrak
8.4
Help Scout
9.1
Ticket response user experience
HappyFox
9.1
Issuetrak
8.1
Help Scout
9.3
Workflow
HappyFox
8.8
Issuetrak
7.9
Help Scout
8.3
Response Automation
HappyFox
8.9
Issuetrak
8.2
Help Scout
8.4
SLA Management
HappyFox
8.6
Issuetrak
7.4
Help Scout
Not enough data available
Attachments/Screencasts
HappyFox
8.4
Issuetrak
8.1
Help Scout
8.5
Ticket Collaboration
HappyFox
8.9
Issuetrak
8.1
Help Scout
8.8
Knowledge Share
Knowledge Base
HappyFox
8.6
Issuetrak
Not enough data available
Help Scout
8.7
Searchable Articles
HappyFox
8.9
Issuetrak
Not enough data available
Help Scout
8.0
Community Forums
HappyFox
Not enough data available
Issuetrak
Not enough data available
Help Scout
8.4
Interactive FAQs & Forums
HappyFox
Not enough data available
Issuetrak
Not enough data available
Help Scout
8.1
Interaction
Web Portals
HappyFox
7.7
Issuetrak
Not enough data available
Help Scout
8.8
Forum to Reponse
HappyFox
8.2
Issuetrak
Not enough data available
Help Scout
8.2
Tickets and Tagging
HappyFox
9.4
Issuetrak
Not enough data available
Help Scout
8.7
Live Chat
HappyFox
8.1
Issuetrak
Not enough data available
Help Scout
6.7
Communication Channels
Customer Portal
HappyFox
9.0
Issuetrak
8.2
Help Scout
9.0
Email to Case
HappyFox
9.2
Issuetrak
8.4
Help Scout
9.3
Chat/Live Support
HappyFox
8.9
Issuetrak
7.3
Help Scout
7.0
Social Integration
HappyFox
8.5
Issuetrak
Not enough data available
Help Scout
8.1
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Issuetrak
Not enough data available
Help Scout
Not enough data available
Customer and Contacts Database
HappyFox
8.5
Issuetrak
7.8
Help Scout
7.7
Products and Version Tracking
HappyFox
8.6
Issuetrak
7.9
Help Scout
Not enough data available
Call Scripting
HappyFox
Not enough data available
Issuetrak
Not enough data available
Help Scout
Not enough data available
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Issuetrak
Not enough data available
Help Scout
Not enough data available
Self Service/Community
Forums
HappyFox
8.1
Issuetrak
8.3
Help Scout
Not enough data available
Knowledge Base
HappyFox
8.4
Issuetrak
7.5
Help Scout
8.4
Ideas/Feedback
HappyFox
8.7
Issuetrak
7.8
Help Scout
9.2
Q&A
HappyFox
8.7
Issuetrak
7.6
Help Scout
9.7
Reporting & Analytics
Social Monitoring
HappyFox
8.3
Issuetrak
Not enough data available
Help Scout
Not enough data available
Reporting
HappyFox
8.4
Issuetrak
6.8
Help Scout
8.1
Dashboards
HappyFox
8.6
Issuetrak
7.9
Help Scout
8.3
Platform
Mobile User Support
HappyFox
7.5
Issuetrak
5.7
Help Scout
Not enough data available
ITIL Compliance
HappyFox
9.1
Issuetrak
6.9
Help Scout
Not enough data available
Customization
HappyFox
8.3
Issuetrak
7.7
Help Scout
7.6
User, Role, and Access Management
HappyFox
8.7
Issuetrak
8.3
Help Scout
8.5
Internationalization
HappyFox
9.2
Issuetrak
Not enough data available
Help Scout
8.2
Performance & Reliability
HappyFox
9.2
Issuetrak
9.2
Help Scout
9.4
Integration APIs
HappyFox
8.9
Issuetrak
6.7
Help Scout
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
25.5%
54.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.4%
40.0%
39.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.2%
34.5%
6.1%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
Help Scout
Small-Business
54.4%
Mid-Market
39.5%
Enterprise
6.1%

Reviewers' Industry

 
Information Technology and Services
14.6%
Information Technology and Services
15.4%
Computer Software
22.5%
 
Computer Software
12.0%
Telecommunications
9.2%
Internet
17.1%
 
Higher Education
6.3%
Hospital & Health Care
9.2%
Information Technology and Services
8.0%
 
Real Estate
3.8%
Financial Services
6.2%
Marketing and Advertising
5.9%
 
Education Management
3.8%
Education Management
6.2%
Real Estate
4.8%
 
Other
59.5%
Other
53.8%
Other
41.7%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%
Help Scout
Computer Software
22.5%
Internet
17.1%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

G2 User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Denise C.
User in Computer Networking

The interface is sometimes difficult to use.

G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

 
HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Issuetrak
Most Helpful Favorable Review
G2 User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
Denise C.
User in Computer Networking

The interface is sometimes difficult to use.

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

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