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Compare HappyFox, Issuetrak, and Freshdesk

Pricing

 
Mighty
$29
per staff / month
Productivity
$19 (cloud)
mo/user/annual contract
Sprout
Free
for UNLIMITED agents
 
Enterprise
$69
per staff / month
Support Essentials
$49 (Cloud)
mo/agent/annual contract
Blossom
$19
/ agent / month billed annually
 
Fantastic
$49
per staff / month
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
Garden
$35
/ agent / month billed annually
 
Enterprise Plus
$89
per staff / month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.0
8.5
Ease of Use
Ease of Use
9.3
8.2
8.8
Ease of Setup
Ease of Setup
8.9
8.0
8.6
Ease of Admin
Ease of Admin
9.1
8.3
8.7
Quality of Support
Quality of Support
9.2
9.0
8.9
Ease of Doing Business With
Ease of Doing Business With
9.3
9.3
8.8
Product Direction (% positive)
Product Direction (% positive)
9.2
7.8
8.6
Meets Requirements
HappyFox
8.9
Issuetrak
8.0
Freshdesk
8.5
Ease of Use
HappyFox
9.3
Issuetrak
8.2
Freshdesk
8.8
Ease of Setup
HappyFox
8.9
Issuetrak
8.0
Freshdesk
8.6
Ease of Admin
HappyFox
9.1
Issuetrak
8.3
Freshdesk
8.7
Quality of Support
HappyFox
9.2
Issuetrak
9.0
Freshdesk
8.9
Ease of Doing Business With
HappyFox
9.3
Issuetrak
9.3
Freshdesk
8.8
Product Direction (% positive)
HappyFox
9.2
Issuetrak
7.8
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
HappyFox
8.7
Issuetrak
7.9
Freshdesk
8.4
Response Automation
HappyFox
8.9
Issuetrak
8.2
Freshdesk
8.5
SLA Management
HappyFox
8.6
Issuetrak
7.4
Freshdesk
8.2
Attachments/Screencasts
HappyFox
8.4
Issuetrak
8.1
Freshdesk
8.4
Ticket Collaboration
HappyFox
8.9
Issuetrak
8.1
Freshdesk
8.6
Ticket creation user experience
HappyFox
9.2
Issuetrak
8.4
Freshdesk
8.9
Ticket response user experience
HappyFox
9.0
Issuetrak
8.1
Freshdesk
8.8
Knowledge Share
Knowledge Base
HappyFox
8.5
Issuetrak
Not enough data available
Freshdesk
8.8
Searchable Articles
HappyFox
8.8
Issuetrak
Not enough data available
Freshdesk
8.6
Community Forums
HappyFox
Not enough data available
Issuetrak
Not enough data available
Freshdesk
8.4
Interactive FAQs & Forums
HappyFox
Not enough data available
Issuetrak
Not enough data available
Freshdesk
8.5
Interaction
Web Portals
HappyFox
7.4
Issuetrak
Not enough data available
Freshdesk
7.2
Forum to Reponse
HappyFox
8.1
Issuetrak
Not enough data available
Freshdesk
8.5
Tickets and Tagging
HappyFox
9.3
Issuetrak
Not enough data available
Freshdesk
8.8
Live Chat
HappyFox
8.1
Issuetrak
Not enough data available
Freshdesk
8.8
Communication Channels
Customer Portal
HappyFox
9.0
Issuetrak
8.2
Freshdesk
8.6
Email to Case
HappyFox
9.1
Issuetrak
8.4
Freshdesk
9.0
Chat/Live Support
HappyFox
8.8
Issuetrak
7.3
Freshdesk
8.5
Social Integration
HappyFox
8.4
Issuetrak
Not enough data available
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Issuetrak
Not enough data available
Freshdesk
8.3
Customer and Contacts Database
HappyFox
8.3
Issuetrak
7.8
Freshdesk
8.0
Products and Version Tracking
HappyFox
8.6
Issuetrak
7.9
Freshdesk
8.2
Call Scripting
HappyFox
Not enough data available
Issuetrak
Not enough data available
Freshdesk
8.2
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Issuetrak
Not enough data available
Freshdesk
8.4
Self Service/Community
Forums
HappyFox
8.0
Issuetrak
8.3
Freshdesk
8.3
Knowledge Base
HappyFox
8.4
Issuetrak
7.5
Freshdesk
8.5
Ideas/Feedback
HappyFox
8.6
Issuetrak
7.8
Freshdesk
8.4
Q&A
HappyFox
8.7
Issuetrak
7.6
Freshdesk
8.6
Reporting & Analytics
Social Monitoring
HappyFox
Not enough data available
Issuetrak
Not enough data available
Freshdesk
8.2
Reporting
HappyFox
8.3
Issuetrak
6.8
Freshdesk
7.8
Dashboards
HappyFox
8.6
Issuetrak
7.9
Freshdesk
8.2
Platform
ITIL Compliance
HappyFox
9.1
Issuetrak
6.9
Freshdesk
8.3
Mobile User Support
HappyFox
7.3
Issuetrak
5.7
Freshdesk
8.1
Customization
HappyFox
8.3
Issuetrak
7.7
Freshdesk
8.0
User, Role, and Access Management
HappyFox
8.7
Issuetrak
8.3
Freshdesk
8.5
Internationalization
HappyFox
9.1
Issuetrak
Not enough data available
Freshdesk
8.1
Performance & Reliability
HappyFox
9.2
Issuetrak
9.2
Freshdesk
8.8
Integration APIs
HappyFox
8.9
Issuetrak
6.7
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.9%
25.5%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.8%
40.0%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.3%
34.5%
10.9%
HappyFox
Small-Business
45.9%
Mid-Market
38.8%
Enterprise
15.3%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Information Technology and Services
14.0%
Information Technology and Services
15.4%
Information Technology and Services
20.4%
 
Computer Software
12.1%
Telecommunications
9.2%
Computer Software
14.0%
 
Higher Education
6.4%
Hospital & Health Care
9.2%
Internet
5.9%
 
Real Estate
3.8%
Financial Services
6.2%
Education Management
3.7%
 
Education Management
3.8%
Education Management
6.2%
E-Learning
3.4%
 
Other
59.9%
Other
53.8%
Other
52.7%
HappyFox
Information Technology and Services
14.0%
Computer Software
12.1%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.9%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

G2 User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

G2 User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Issuetrak
Most Helpful Favorable Review
G2 User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
G2 User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos provided
HappyFox
No videos provided
Issuetrak
No videos provided
Freshdesk

Downloads

HappyFox
No downloads provided
Issuetrak
No downloads provided
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