Compare HappyFox vs Issuetrak

See this
comparison of HappyFox vs. Issuetrak
based on data from user reviews. HappyFox rates 4.6/5 stars with 112 reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Mighty
$29
per staff / month
Productivity
$19 (cloud)
mo/user/annual contract
 
Enterprise
$69
per staff / month
Support Essentials
$49 (Cloud)
mo/agent/annual contract
 
Fantastic
$49
per staff / month
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.0
Ease of Use
Ease of Use
9.3
8.2
Ease of Setup
Ease of Setup
8.9
8.0
Ease of Admin
Ease of Admin
9.1
8.3
Quality of Support
Quality of Support
9.2
9.0
Ease of Doing Business With
Ease of Doing Business With
9.3
9.3
Product Direction (% positive)
Product Direction (% positive)
9.2
7.8
Meets Requirements
HappyFox
8.9
Issuetrak
8.0
Ease of Use
HappyFox
9.3
Issuetrak
8.2
Ease of Setup
HappyFox
8.9
Issuetrak
8.0
Ease of Admin
HappyFox
9.1
Issuetrak
8.3
Quality of Support
HappyFox
9.2
Issuetrak
9.0
Ease of Doing Business With
HappyFox
9.3
Issuetrak
9.3
Product Direction (% positive)
HappyFox
9.2
Issuetrak
7.8

Features

Ticket and Case Management
Ticket creation user experience
HappyFox
9.2
Issuetrak
8.4
Ticket response user experience
HappyFox
9.1
Issuetrak
8.1
Workflow
HappyFox
8.8
Issuetrak
7.9
Response Automation
HappyFox
8.9
Issuetrak
8.2
SLA Management
HappyFox
8.6
Issuetrak
7.4
Attachments/Screencasts
HappyFox
8.4
Issuetrak
8.1
Ticket Collaboration
HappyFox
8.9
Issuetrak
8.1
Knowledge Share
Knowledge Base
HappyFox
8.6
Issuetrak
Not enough data available
Searchable Articles
HappyFox
8.9
Issuetrak
Not enough data available
Community Forums
HappyFox
Not enough data available
Issuetrak
Not enough data available
Interactive FAQs & Forums
HappyFox
Not enough data available
Issuetrak
Not enough data available
Interaction
Web Portals
HappyFox
7.7
Issuetrak
Not enough data available
Forum to Reponse
HappyFox
8.2
Issuetrak
Not enough data available
Tickets and Tagging
HappyFox
9.4
Issuetrak
Not enough data available
Live Chat
HappyFox
8.1
Issuetrak
Not enough data available
Communication Channels
Customer Portal
HappyFox
9.0
Issuetrak
8.2
Email to Case
HappyFox
9.2
Issuetrak
8.4
Chat/Live Support
HappyFox
8.9
Issuetrak
7.3
Social Integration
HappyFox
8.5
Issuetrak
Not enough data available
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Issuetrak
Not enough data available
Customer and Contacts Database
HappyFox
8.5
Issuetrak
7.8
Products and Version Tracking
HappyFox
8.6
Issuetrak
7.9
Call Scripting
HappyFox
Not enough data available
Issuetrak
Not enough data available
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Issuetrak
Not enough data available
Self Service/Community
Forums
HappyFox
8.1
Issuetrak
8.3
Knowledge Base
HappyFox
8.4
Issuetrak
7.5
Ideas/Feedback
HappyFox
8.7
Issuetrak
7.8
Q&A
HappyFox
8.7
Issuetrak
7.6
Reporting & Analytics
Social Monitoring
HappyFox
8.3
Issuetrak
Not enough data available
Reporting
HappyFox
8.4
Issuetrak
6.8
Dashboards
HappyFox
8.6
Issuetrak
7.9
Platform
Mobile User Support
HappyFox
7.5
Issuetrak
5.7
ITIL Compliance
HappyFox
9.1
Issuetrak
6.9
Customization
HappyFox
8.3
Issuetrak
7.7
User, Role, and Access Management
HappyFox
8.7
Issuetrak
8.3
Internationalization
HappyFox
9.2
Issuetrak
Not enough data available
Performance & Reliability
HappyFox
9.2
Issuetrak
9.2
Integration APIs
HappyFox
8.9
Issuetrak
6.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.4%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.2%
34.5%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%

Reviewers' Industry

 
Information Technology and Services
14.6%
Information Technology and Services
15.4%
 
Computer Software
12.0%
Telecommunications
9.2%
 
Higher Education
6.3%
Hospital & Health Care
9.2%
 
Real Estate
3.8%
Financial Services
6.2%
 
Education Management
3.8%
Education Management
6.2%
 
Other
59.5%
Other
53.8%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

 
HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Issuetrak
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

Screenshots

 
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