Compare HappyFox, Inline Manual, and TeamSupport

Pricing

 
Mighty
$29
per staff / month
STANDARD
$59
per month
Support Desk
$50
/ agent / month billed annually
 
Fantastic
$49
per staff / month
STANDARD PRO
$158
per month
Enterprise
$65
/ agent / month billed annually
 
Enterprise
$69
per staff / month
ENTERPRISE
from $1220
per month
Private Cloud
Custom
Contact Us for Pricing
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.8
8.6
Ease of Use
Ease of Use
9.3
7.6
8.7
Ease of Setup
Ease of Setup
8.9
8.1
8.3
Ease of Admin
Ease of Admin
9.1
8.1
8.7
Quality of Support
Quality of Support
9.2
9.8
8.8
Ease of Doing Business With
Ease of Doing Business With
9.3
9.7
9.2
Product Direction (% positive)
Product Direction (% positive)
9.2
10.0
9.0
Meets Requirements
HappyFox
8.9
Inline Manual
8.8
TeamSupport
8.6
Ease of Use
HappyFox
9.3
Inline Manual
7.6
TeamSupport
8.7
Ease of Setup
HappyFox
8.9
Inline Manual
8.1
TeamSupport
8.3
Ease of Admin
HappyFox
9.1
Inline Manual
8.1
TeamSupport
8.7
Quality of Support
HappyFox
9.2
Inline Manual
9.8
TeamSupport
8.8
Ease of Doing Business With
HappyFox
9.3
Inline Manual
9.7
TeamSupport
9.2
Product Direction (% positive)
HappyFox
9.2
Inline Manual
10.0
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
HappyFox
8.6
Inline Manual
Not enough data available
TeamSupport
8.3
Searchable Articles
HappyFox
8.9
Inline Manual
Not enough data available
TeamSupport
8.3
Community Forums
HappyFox
Not enough data available
Inline Manual
Not enough data available
TeamSupport
8.0
Interactive FAQs & Forums
HappyFox
Not enough data available
Inline Manual
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
HappyFox
7.7
Inline Manual
Not enough data available
TeamSupport
8.7
Forum to Reponse
HappyFox
8.2
Inline Manual
Not enough data available
TeamSupport
8.4
Tickets and Tagging
HappyFox
9.4
Inline Manual
Not enough data available
TeamSupport
8.9
Live Chat
HappyFox
8.1
Inline Manual
Not enough data available
TeamSupport
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
57.1%
40.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.4%
28.6%
47.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.2%
14.3%
12.4%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%
Inline Manual
Small-Business
57.1%
Mid-Market
28.6%
Enterprise
14.3%
TeamSupport
Small-Business
40.7%
Mid-Market
47.0%
Enterprise
12.4%

Reviewers' Industry

 
Information Technology and Services
14.6%
Computer Software
50.0%
Computer Software
26.6%
 
Computer Software
12.0%
Marketing and Advertising
12.5%
Information Technology and Services
21.1%
 
Higher Education
6.3%
Investment Management
12.5%
Internet
5.4%
 
Real Estate
3.8%
Health, Wellness and Fitness
12.5%
Financial Services
4.2%
 
Education Management
3.8%
Financial Services
12.5%
Hospitality
3.7%
 
Other
59.5%
Other
0.0%
Other
39.0%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%
Inline Manual
Computer Software
50.0%
Marketing and Advertising
12.5%
Investment Management
12.5%
Health, Wellness and Fitness
12.5%
Financial Services
12.5%
Other
0.0%
TeamSupport
Computer Software
26.6%
Information Technology and Services
21.1%
Internet
5.4%
Financial Services
4.2%
Hospitality
3.7%
Other
39.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

 
HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Inline Manual
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

Screenshots

 
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Videos

 No videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

HappyFox
No videos provided
Inline Manual
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

HappyFox
No downloads provided
Inline Manual
No downloads provided
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